the rooms are pricy, breakfast and activities are also expensive.

excellent hotel with beautiful grounds, spacious room, amazing private garden and super helpful staff.

Stayed in April 2024

Good

Stayed in April 2024

We had a lovely time. The property itself is one of a kind, has beautiful garden, the boat experience is a must try! Service was exceptional, everyone we met there were so polite and nice. Special thanks to Judith who went out of her way taking care of my elderly parents and my little one, we all loved the picture you took for us, thank you! Can’t wait to come back!

Stayed in April 2024

Wish I spent more time there!

The staff here bent over backwards to fulfil my needs. I lost my wallet in Xi'An and thks to Jenny & Alex, they helped communicating to the local police for me. The room was just brilliant! Their indoor pool was super cool! The food at Jin Sha and the staff there was superb! The bath salt in the room smelled soooo good!

Stayed in April 2024

Absolutely nothing! Everything was very nice!

Amazing! Excellent location and service! The concierge treated us very well with exceptional respect and kindness. The rooms are very beautiful and comfortable with amazing views! Thank you very much for this excellent stay.

Stayed in March 2024

None

The location was great! Beautiful gardens and view from the room. Quiet and serene.

Stayed in March 2024

Unforgettable great experience since we booked the best suite room in this beautiful hotel.

Stayed in October 2023

Nothing

Excellent - luxurious with impeccable service

Stayed in December 2023

For such prices they don’t include breakfast

Great location but not really as scenic as I thought

Stayed in November 2023

Wash basin faucet a little broken.

Location near west lake. Room has a garden, very nice! A variety of pillows to choose from, I got to choose my favorite Latex pillow.

Stayed in November 2023

The room looked old. The bed has lost its spring, need to change the mattress. No view from the room.

Excellent service. The staff were friendly and professional. Jing Sha was outstanding - food and service both flawless

Stayed in October 2023

Location is very good !

Stayed in August 2023

The room was relatively small and outdated. Needs refurbishment. View to inner yard. The restaurants are expensive but with limited choice and mediocre quality. The bar closes early.

Very nice location at the West lake. Nice swimming pool and garden around the hotel. Very helpful and friendly staff.

Stayed in August 2023

the price is pretty high

very comfortable

Stayed in June 2023

None.

As a luxury hotel, I have to say you can ask for help or reservations or other requests before you check-in. E.g. you can book a table at its Black Pearl Chinese restaurant - Jinsha, or you can ask them to book tickets for Impression of Westlake - btw I got the best seats for the show,. The hotel owns a private garden besides Westlake, so you can enjoy a peaceful time for your wandering. Also it has a private dock for a reserved boat cruise or even plus a privileged breakfast course on the boat. Best location as well - very convenient for Linyin Temple or other temples near around or Longjing Village. Yes it is expensive, but if you want to have a terrific treatment for you and your families, I'd recommend to stay here at least once in Hangzhou.

Stayed in April 2023

Shame the outdoor pool was closed. And they did cancel a boat tour that I booked on the basis of "wind" however I did see other tour boats out on the lake at the time, not a deal breaker but a shame.

Not much to say, Four Seasons is the leading hotel brand for a reason. Everything was perfect as expected. Plus the hotel grounds is simply amazing.

Stayed in April 2023

nothing, love everything

the view

Stayed in February 2023

the swimming pool and sauna, with which the direction and set up indications are chaotic,

both of the location and property layout are unique

Stayed in November 2022

outside pool was closed in the middle of summer

location, SPA and Restaurants

Stayed in July 2022

NA

Food quality, presentation and choices are great for all meals. Good view from restaurant and pleasant environment.

Stayed in November 2021

diversity of breakfast could be more.

exceptional experience!

Stayed in July 2021

Location was good. Breakfast was really delicious. Specially Swimming pool was so nice and clean

Stayed in July 2021

The location. It situated in the junction of the local sightseeing point (West Lake) so it takes a long time to get out from the junction every morning. The traffic jam is badly especially Sat & Sun where the coach with sightseeing tours around.

I didnt have breakfast there but room service dine in.. Overall, the room is good, big and comfortable.

Stayed in October 2023

There are no comments available for this review

Stayed in March 2024