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Reviews of Grand International Hotel

No. 468 Tianhe North Road, Tian He, 510635 Guangzhou, China

#149 of 616 hotels in Guangzhou

Guests' Choice

Review score

Based on 222 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    7.6

  • Facilities

    7.4

  • Staff

    7.4

  • Value for money

    7

  • Free WiFi

    6.4

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Showing 1 - 75

  • Reviewed: 8 July 2018

    8.3
    Good location and service.
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Since it is five star hotel, we were expecting something very high quality although we were satisfied with our stay.

    Staff are very professional and friendly. Good location and wonderful shuttle service. The driver is very thoughtful to drop us at the location where we can use escalator for our luggages.

    Stayed in June 2018

  • Reviewed: 30 April 2018

    6.7
    Location, shuttle to Fair
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Room had some issues-loud air conditioner, poor air quality, windows did not open and smoke smell from another room through vents. Bathroom shower old and should be improved. Side lamp did not turn off, had to pull out plug each day. Also they could not find my reservation when I first arrived. I believe that I did not have the best room because of this. The floor (7th) wasn’t even considered “Guest rooms” on the elevator. I did not mention any of this at the time since I was not in the room very much but if I stayed there again I would ensure I get a better room.

    Location, shuttle to Fair

    Stayed in April 2018

  • Reviewed: 26 April 2018

    8.8
    Good value-clean, comfy.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 7 nights
    • Submitted via mobile

    Gym needs a little more equipment. Maybe a little dated - building. Poor value/expensive bar- no tap beer.

    Reasonable value, staff friendly, clean enough, good breakfast- all friendly and helpful.

    Stayed in April 2018

  • Reviewed: 11 February 2018

    6.3
    Over rated, over priced! Look around for better value!
    • Business trip
    • Group
    • Executive Twin Room
    • Stayed 1 night

    Expensive, and English been a bit of a problem at reception. They tried to charge my card without my consent, and visa blocked them from charging me. Why would they try to charge me when I payed with cash??? Anyways, we figured it all out, and was a happy ending, had to book online twice to get the same price, if I wanted to extend on the spot would cost me $120!!! nonsense! They like to loose money to booking? Anyways booked twice on Booking to get the over priced $100 price. Real value of stay maybe at $60. Next time we stay in Ramada for sure.

    Bit over rated hotel, but because of location we booked at $100 / night. Did not worth what we paid! We could have ramada booked at $65 a few blocks down.

    Stayed in January 2018

  • Reviewed: 31 January 2018

    5.4
    We really appreciate with staffs who are cleaner, doors man,...
    • Couple
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    First I have to say person who work in receiption really bad behave, wasn’t helpful really unprofessional. Second thing is wifi. So bad. With person who travel like me really need wifi can check place, check mails for work but at your hotel that service so bad. Travelers really need wifi to find the ways they needs to go, and do more thing. Pls improve wifi internet.

    We really appreciate with staffs who are cleaner, doors man, the man sit beside the door who help us alot, he really friendly and professional.

    Stayed in January 2018

  • Reviewed: 26 December 2017

    8.3
    Staff are friendly and appreciate hotel upgraded me and my...
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night

    Bed is a bit hard, but still within acceptable level.

    Staff are friendly and appreciate hotel upgraded me and my family members to suite room. The room is great and very comfortable. Well, this is not my first time staying in this hotel. But, it is always my choice when I visit to Guangzhou. I definitely will come back again.

    Stayed in December 2017

  • Reviewed: 16 May 2017

    7.1
    We feel bad about not working Gmail, skype or facebook in...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    We feel bad about not working Gmail, skype or facebook in your hotel. We are visiting China for an official work and we need to have Gmail working. Pls look into this.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    8.8
    This hotel is not new but it is well maintained.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Check out is somewhat messy at times, a faster and more organized process should improve the overall impression

    This hotel is not new but it is well maintained. Nice staff, good facilities excellent location

    Stayed in April 2017

  • Reviewed: 25 April 2017

    9.2
    Great Hotel
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 5 nights

    I know this hotel a long time, about 5 years having been there. Great Hotel and perfect location in Tiahne Guangzhou. Malls and internationals restaurants very near. Excelent option!

    Stayed in April 2017

  • Reviewed: 8 November 2016

    2.9
    not happy
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    over paid

    the towels were torn the sink was clogged breakfast as same everyday.paid too much money. not worth a stay could have stayed at a better hotel for less money.

    Stayed in November 2016

  • Reviewed: 6 September 2018

    10
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 11 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in September 2018

  • Reviewed: 28 July 2018

    7.5
    Entire staff is very helpful & cordial .
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Entire staff is very helpful & cordial .

    Stayed in July 2018

  • Reviewed: 12 July 2018

    9.2
    Staff nock the door by mistake 2 time
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff nock the door by mistake 2 time

    Stayed in June 2018

  • Reviewed: 2 July 2018

    10
    Best hotel to stay in Guangzhou
    • Business trip
    • People with friends
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was polite and very supportive. They helped us lot in our trouble time.

    Stayed in June 2018

  • Reviewed: 16 June 2018

    8.8
    Overall it is a good stay.
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower sink can be better as the water flow is not very good. Breakfast can have more choices.

    Staff are very friendly and professional.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    10
    Great STAY!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights

    All good!

    Like always!

    Stayed in May 2018

  • Reviewed: 17 May 2018

    9.6
    I HAD A GREAT STAY
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 9 nights

    THIS PLACE WAS PERFECT TO STAY I WILL DO IT AGAIN

    I liked everything

    Stayed in April 2018

  • Reviewed: 16 May 2018

    7.5
    Good enough place to stay during the Canton Fair
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 4 nights

    Very expensive during the fair

    Good location, convenient to go to Canton Fair

    Stayed in April 2018

  • Reviewed: 15 May 2018

    7.5
    Good quality hotel in a great location but overpriced during the Canton Fair.
    • Business trip
    • Group
    • Executive Twin Room
    • Stayed 3 nights

    Good hotel but overpriced during the Canton Fair.

    Stayed in April 2018

  • Reviewed: 1 May 2018

    9.6
    Best BREAKFAST in town! 100RMB
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    THE BREAKFAST! Amazing! Just perfect.

    Stayed in April 2018

  • Reviewed: 28 April 2018

    5.8
    canton fsir trip
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    no clean room carpets n bath towel , its getting old

    near to train station n fair

    Stayed in April 2018

  • Reviewed: 22 April 2018

    9.2
    Excellent room and value for money
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast need to improve for western food and to cater for moslem food

    Staff willingness to assist you

    Stayed in April 2018

  • Reviewed: 21 April 2018

    5.0
    Disappointing
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Facilities were not clean

    Comfy bed

    Stayed in April 2018

  • Reviewed: 19 April 2018

    7.1
    Nice and clean, and a disk to do the business admin work at...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    It is a bit far from Beijing Lu and other markets

    Nice and clean, and a disk to do the business admin work at the hotel

    Stayed in April 2018

  • Reviewed: 17 April 2018

    7.9
    Very good hotel I like much
    • Business trip
    • Couple
    • Executive Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Take long time to find taxi

    The room space is good the hotel is quait

    Stayed in March 2018

  • Reviewed: 2 April 2018

    7.5
    quite good and staff were quite helpful.
    • Business trip
    • Group
    • Executive Twin Room
    • Stayed 5 nights

    Price should include breakfast.

    Stayed in March 2018

  • Reviewed: 1 April 2018

    7.5
    Personalised service
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Personalised service

    Stayed in March 2018

  • Reviewed: 22 March 2018

    7.9
    Not bad over all
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The check in and check out too slow

    The reception staff needs to be more efficient

    Stayed in March 2018

  • Reviewed: 22 March 2018

    8.8
    a good hotel at fair events at a reasonable price
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    closed pool until April 4 and closed excellent Japanese restaurant

    a good hotel at fair events at a reasonable price

    Stayed in March 2018

  • Reviewed: 19 March 2018

    9.6
    clean room and great location
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 2 nights

    clean room and great location

    Stayed in March 2018

  • Reviewed: 18 March 2018

    9.6
    5 days
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Croissant

    Stayed in March 2018

  • Reviewed: 13 February 2018

    5.8
    The hotel needs mentension
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel needs mentension

    Stayed in January 2018

  • Reviewed: 7 February 2018

    5.0
    Thumbs down. Disgusting hotel
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    All check in staffs are very rude and unpleasant. Non smoking room smells like someone smoked.

    None

    Stayed in February 2018

  • Reviewed: 15 January 2018

    8.8
    Clean comfortable place
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff

    Stayed in January 2018

  • Reviewed: 12 January 2018

    9.6
    I have stay 2D1N. It was the best hotel I ever experience in my trip to Guangzhou.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very from MTR if hotel able to provide shuttle bus service would be better!

    Excellent services, very helpful & polite staff.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    7.1
    Was okay
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    They didn’t open the swimming pool and I only knew it when I was there

    Staffs and service

    Stayed in January 2018

  • Reviewed: 11 November 2017

    6.7
    Location
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Front staff

    Location

    Stayed in October 2017

  • Reviewed: 3 November 2017

    6.7
    The condition is very cold , and the furniture is old
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The furinture

    The condition is very cold , and the furniture is old

    Stayed in October 2017

  • Reviewed: 30 October 2017

    7.5
    good position, price
    • Business trip
    • Solo traveller
    • Executive Twin Room
    • Stayed 2 nights

    -

    good position, price

    Stayed in October 2017

  • Reviewed: 24 October 2017

    2.5
    they stol may ifhon in the hotel
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 9 nights

    they stol may ifhon in the hotel

    Stayed in October 2017

  • Reviewed: 23 October 2017

    9.2
    Great hotel,great location.
    • Business trip
    • Couple
    • Standard Single Room
    • Stayed 10 nights
    • Submitted via mobile

    Great hotel,great location. Wery clean,staff speak english and always on disposal. Recomend it.

    Stayed in October 2017

  • Reviewed: 22 October 2017

    6.3
    good
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 7 nights

    stuff treatment

    bed was very comfortable. Breakfast was normal

    Stayed in October 2017

  • Reviewed: 21 June 2017

    7.5
    very poor internet
    • Business trip
    • Group
    • Executive Double Room
    • Stayed 3 nights

    very poor internet

    Stayed in June 2017

  • Reviewed: 12 June 2017

    10
    Great Experience
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 9 nights

    Nice environment and breakfast is awesome for the price.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    7.5
    Would stay there again
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The wifi in the rooms.

    Stayed in May 2017

  • Reviewed: 6 May 2017

    3.3
    Average
    • Business trip
    • Group
    • Standard King Room
    • Stayed 13 nights
    • Submitted via mobile

    Bad wifi, cleanliness needs to be improved, average breakfast, very average customer service.

    Location is good. Handy to supermarket.

    Stayed in May 2017

  • Reviewed: 25 April 2017

    7.5
    Good hotel but should be better
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Not as good as it used to be. A little old. Service not so friendly. Attention to detail not so good.

    Good price.

    Stayed in April 2017

  • Reviewed: 19 April 2017

    5.0
    Bed very hard.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    Bed very hard.

    Stayed in April 2017

  • Reviewed: 18 April 2017

    10
    Always a good option in Guangzhou, excellent location and...
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Always a good option in Guangzhou, excellent location and good hotel.

    Stayed in April 2017

  • Reviewed: 23 March 2017

    7.1
    There was a difference in price which I got from booking.
    • Business trip
    • Group
    • Executive Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a difference in price which I got from booking.com and what it was charged actually... 10% more

    Stayed in March 2017

  • Reviewed: 8 March 2017

    8.8
    Good to go
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Time taken for billing is very high

    Simple, neat and clean

    Stayed in March 2017

  • Reviewed: 4 February 2017

    10
    i stay five dayes in garaned hotell every thing is good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights

    hotel in the senter off Guangzhou all good wif resiption room all very good guite

    Stayed in February 2017

  • Reviewed: 20 January 2017

    4.6
    Thanks
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Thanks

    Stayed in January 2017

  • Reviewed: 9 January 2017

    5.0
    Stay was not not that much great as last time stayed at Soluxe Hotel.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room and bathe room is very small

    Stayed in December 2016

  • Reviewed: 20 November 2016

    8.8
    everything was good except some internet issues
    • Business trip
    • Solo traveller
    • Business Suite
    • Stayed 4 nights

    everything was good except some internet issues

    Stayed in October 2016

  • Reviewed: 17 November 2016

    10
    Enjoyable stay!
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    All was good!

    Stayed in October 2016

  • Reviewed: 8 November 2016

    6.3
    I will not come back
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff not helpful

    Rooms r clean

    Stayed in November 2016

  • Reviewed: 1 November 2016

    5.0
    We requested for a non-smoking room upon booking, but was...
    • Business trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    We requested for a non-smoking room upon booking, but was given a smoking floor upon checking in.

    Stayed in October 2016

  • Reviewed: 27 October 2016

    4.6
    After more than ten years, I will never come back
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Total disaster. The breakfast is short and bad quality. Very bad service

    The shuttles to the Canton fair.

    Stayed in October 2016

  • Reviewed: 23 October 2016

    2.5
    exlalent
    • Business trip
    • Solo traveller
    • Business Suite
    • Stayed 4 nights

    all good

    Stayed in October 2016

  • Reviewed: 21 October 2016

    8.3
    Worth the price
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Far from MRT

    Cleanliness

    Stayed in October 2016

  • Reviewed: 15 October 2016

    7.1
    GOOD
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night

    THE WIFI

    BED IS OK

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 May 2016

    6.7
    Comfortable beds, quite well furnished room, pretty good...
    • Business trip
    • Group

    Long and inconvenient way to a subway station. Mildew wall in a bathroom, charging money for services which are obviously included in five star hotels e.g letters arrived to a hotel guest. Laudry service has its pricelist but it is not enough, they charge extra money for service. Yes, they are adding service charge to the prices given at the laudry service pricelist form.

    Comfortable beds, quite well furnished room, pretty good WIFI as for China. Lower staff is nice and helpful in spite of English language difficulties.

  • Reviewed: 26 April 2016

    7.5
    Nothing to complain about, worth it´s money for beeing China...
    • Business trip
    • Solo traveller

    Breakfast could have been a little better but it´s by no means bad.

    Nothing to complain about, worth it´s money for beeing China, but it´s nothing special. Nice clean rooms, and english speaking staff.

  • Reviewed: 22 April 2016

    6.7
    Food was good.
    • Business trip
    • Couple

    Room bathroom was in need of some repairs. Housekeeping got the job done, but was lacking when it came to bathroom repairs.

    Food was good....staff Sisi, Evelyn and July (managers) offered quality attention. Meeting rooms were fair priced and in good shape. On site transportation ticketing for bus and train...very helpfull.

  • Reviewed: 17 March 2016

    8.3
    Bed comfortable, Good Room Amenities, Good Variety of...
    • Leisure trip
    • Solo traveller

    Nothing to complain about

    Bed comfortable, Good Room Amenities, Good Variety of Breakfast, Grwat Location with Facilities, Staff skilled, helpful and well informed.

  • Reviewed: 19 January 2016

    7.1
    I like to stay at this hotel because it is convenient for...
    • Solo traveller

    I was a little disappointed when the upgrade was to a deluxe room that looked like people with dirty boots had been in it. It appeared that it had not been vacuumed. The rug needs to be cleaned!!!! Deluxe then becomes mediocre.

    I like to stay at this hotel because it is convenient for the things that I do.

  • Reviewed: 4 December 2015

    9.6
    Loved the luxury touches, the towell warmer, heavy draperies...
    • Business trip
    • Solo traveller

    Loved the luxury touches, the towell warmer, heavy draperies, silk fabrics, patterned carpets. The neighborhood. And I found the service excellent. Wifi was dependable and fast!

  • Reviewed: 29 November 2015

    7.1
    overall breakfast considering pure vegetarian options were...
    • Business trip
    • Solo traveller

    There were a lot of mosquitos in the room at night couldn't sleep well due to it..They need to provide mosquito repellant at least in the room

    overall breakfast considering pure vegetarian options were lesser but it was still good

  • Reviewed: 15 November 2015

    8.3
    I like hotels n location n friendly staffs n all well
    • Business trip
    • Group

    They don't know more abt English n as Indian n vegetarian there is not good enough breakfast for us

    I like hotels n location n friendly staffs n all well

  • Reviewed: 7 July 2015

    6.3
    -the room was very clear and spacious.
    • Business trip
    • Solo traveller

    -during reservation the cost for breakfast was 65,00 RMB. When I got there they insisted it is 101,00 RMB. -the breakfast variety was very poor. -the room service menu was really poor.

    -the room was very clear and spacious. -the location was nice.

  • Reviewed: 18 June 2015

    7.1
    Overall good.
    • Leisure trip
    • Solo traveller

    (1) Service at the Chinese Restaurant can be improved. Waited for 1 hr for the dim sum to arrive after ordering. That was on Jun 15 2015. (2) WiFi not working.

    Overall good. Concierge very helpful. Room is clean. No piggy smell.

  • Reviewed: 28 April 2015

    5.0
    Breakfast was ok, 5 shuttle buses to Canton Fair
    • Business trip
    • Solo traveller

    Cocroaches in the room. Housekeepers instead of cleaning was using mobile phones ... I found my blouse on the lamp ... Lack of toilet paper, bath was rotten. Terrible light in the bathroom - no way to do make up. Room was very dark. Almost nothing in mini bar.

    Breakfast was ok, 5 shuttle buses to Canton Fair

  • Reviewed: 20 April 2015

    9.6
    Helpful staff, great English speakers too.
    • Business trip
    • Couple

    Fair walk to a subway if required, but many busses stop out front.

    Helpful staff, great English speakers too. Chinese restaurant is superb! Massage centre is great value.

  • Reviewed: 17 May 2016

    4.2
    Location in Tianhe, overall reasonable
    • Leisure trip
    • Couple

    The room was very tired and worn and grubby, needs new carpet

    Location in Tianhe, overall reasonable

There are also 46 reviews without text. These impact the overall review score.

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