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  5. Reviews of Kempinski Hotel Shenzhen - 24 Hours Stay Privilege, Subject to Hotel Inventory

Reviews of Kempinski Hotel Shenzhen - 24 Hours Stay Privilege, Subject to Hotel Inventory

Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall), Nanshan, 518054 Shenzhen, China

#32 of 167 hotels in Shenzhen

Guests' Choice

Review score

Based on 68 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 27 March 2024

    8.0
    ROOMS BIG ENOUGH CLEAN BUT OLD STYLE DECORATION -HOUSE KEEPING GOOD EVEN THEY DONT SPEAK ENGLISH
    • Leisure trip
    • Couple
    • Deluxe Suite with Executive Lounge Access
    • Stayed 7 nights

    THE STAFF DOES NOT SPEAK ENGLISH LANGUAGE . EVEN AT RECEPTION OR CONCIERGE THEY USE PHONE APPLICATIONS FOR TRANSLATION

    NEED MORE WESTERN BREAKFAST OPTIONS - THE STUFF MUST LEARN ENGLISH . ITS DIFFICULT TO ORDER EVEN YOUR EGGS ..!!

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    The receptionist wasn't really friendly, the facility is a bit old and the bed a bit soft. Internet access is passable. LED TV is old and not clear.

    Fantastic location, reasonable price.

    Stayed in January 2024

  • Reviewed: 13 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights

    A/C didn't work properly. Not the best breakfast.

    Very helpful staff

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Location, very close to Metro

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Very pleasant 😊
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wake up call didn’t happen ☹️

    Friendly and helpful staff; clean.

    Stayed in February 2024

  • Reviewed: 16 January 2024

    8.0
    Perfect hotel for busy or flash trips.
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The furniture could be a little outdated but still kept well.

    The lobby is very welcoming. The rooms are spacious. The breakfast helped start the day in an excellent mood.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Good choice.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Little dated.

    This is a quality hotel, although little dated but still very good.

    Stayed in November 2023

  • Reviewed: 18 December 2023

    7.0
    Okay but would consider others for next time
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The furniture and amenities are dated, not sure if it is was worth the price

    Big hotel and rooms! Great service too

    Stayed in December 2023

  • Reviewed: 21 November 2023

    8.0
    Not too bad.
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 4 nights

    Breakfast is so so, cut fresh fruits were not replenished as quickly as they should be. Oak porridge was not even warm on one morning.Not

    Location is good. Staff were courteous and helpful.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Very good
    • Business trip
    • People with friends
    • Delux Twin Room
    • Stayed 1 night
    • Submitted via mobile

    People smoking at the level 6 lift lobby around 5:50am. You should install cameras and fine group people creating unpleasant smells.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    9.0
    A charming night view hotel
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The atmosphere inside the room is pretty good, you could enjoy the TV on the sofa. Some of the night views is really charming. It takes some time on you falling the situation.

    Stayed in August 2023

  • Reviewed: 3 September 2023

    9.0
    Great hotel to stay in Shenzhen
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet flush is a little bit tricky but works fine after we figured it out.

    Location is in the centre of everything, classic decor, comfy bed, nice fitness centre, friendly and helpful staff at the front desk and housekeeping, good food and good staff at the Seasons restaurant

    Stayed in September 2023

  • Reviewed: 9 August 2023

    10
    Fantastic hotel and food
    • Leisure trip
    • Couple
    • Grand Deluxe Double or Twin Room
    • Stayed 1 night

    Beautiful hotel, to be remembered, great staff, speak English, great service, easy checkin/out. Good location. Fantastic buffet for breakfast and dinner, international, beautifull

    Stayed in August 2023

  • Reviewed: 28 May 2023

    8.0
    bed sheet wasn’t changed and the floor wasn’t cleaned and also a long heart was hangging on the lamp
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    cleanness

    location and lobby

    Stayed in May 2023

  • Reviewed: 21 April 2023

    8.0
    Great hotel!!!
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Concierge! simply give directions/advise how to take metro when he does not know what line to take and get off. Irresponsible! If don’t know, just say don’t know or not sure, just say so but not simply advice. Luckily, observed his incompetence and took a while to relay the information and made a quick check with the map at the station. Big exhibition being held at World Exhibition Shenzhen but hotel personnel know nuts on this event and no shuttle service being offered being managed by hotel management. Would expect a top class hotel to not miss such details. Overall hotel is still a great hotel to stay

    location

    Stayed in April 2023

  • Reviewed: 11 April 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    so many mosquitos in the common area- the lounge and the bfst room. normally this shouldn't happen at 5

    the staffs are so helpful and always try to enhance the experience of their guests.

    Stayed in April 2023

  • Reviewed: 6 April 2023

    9.0
    Convenient fair good
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was so bad , meat textile firm, fruit not fresh

    Stayed in April 2023

  • Reviewed: 30 March 2023

    7.0
    Comfortable, great location but not living up to the Kempenski brand
    • Business trip
    • Solo traveller
    • Grand Deluxe Double or Twin Room
    • Stayed 3 nights

    Rather old looking carpets & rooms for a hotel in a modern town. Opulent looking lobby. Had issues with using of international credit cards in SZ and concierge dont seem too familiar with assisting on it. Ordered a couple of red wines at 10pm for room service but they took 30-40min only to reply that they ran out of both.

    Wide variety of chinese and international. Try the cakes. stayed 3 mornings and didnt get bored with the breakfast. Nice bathroom and good and hot water. Large bed and decent view of the city. Convenience store within 2 min for late night emergencies. Coastal city just beside for a safe quick exploration of a shopping district. (pretty much all of SZ malls are similar)

    Stayed in March 2023

  • Reviewed: 8 March 2023

    10
    Will book this hotel again
    • Leisure trip
    • Family with young children
    • Delux Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Coffee cold

    Breakfast variety is super delicious Hotel location is very convenience

    Stayed in March 2023

  • Reviewed: 19 February 2023

    9.0
    Well priced luxury in Shenzhen
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    A nicer coffee machine, but really the room was excellent.

    The room was generous, the towel, linens and bathrobe were all immaculate and comfortable.

    Stayed in February 2023

  • Reviewed: 13 February 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Grand Deluxe Double or Twin Room
    • Stayed 1 night

    Pool was shut for renovations, not so many vegetarian options for breakfast. Why was the mini-bar unstocked? Our arrival was well known in advance.

    Spectacular cocktails and public areas, great-sized rooms. Excellent location. Very few room service options for vegetarians .

    Stayed in February 2023

  • Reviewed: 6 October 2022

    8.0
    Affordable luxury.
    • Leisure trip
    • Couple
    • Grand Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tissue paper can be of a much higher quality. Bacon can be cooked and not overdone for breakfast.

    The staff. Gracious and accommodating. Organised a lovely welcome for us, and helped us book when Booking.com failed, again.

    Stayed in October 2022

  • Reviewed: 15 November 2021

    9.0
    A beautiful place.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    All was good. No complaints.

    A great place and a great location right next to the Houhai (后海) Metro stop, exit D2.

    Stayed in November 2021

  • Reviewed: 9 October 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Grand Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It wasn’t a good value for what we paid.

    Great location. Perfect for walking around and shopping.

    Stayed in October 2021

Showing 1 – 25

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