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Reviews of Jin Jiang International Hotel Xi'an

No.6 West Section, Euro-Asia Avenue, Chanba Ecological District, 710021 Xi'an, China

#92 of 149 hotels in Xi'an

Guests' Choice

Review score

Based on 28 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8

  • Comfort

    8

  • Location

    6.7

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    7.2

  • Free WiFi

    6.7

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Showing 1 - 9

  • Reviewed: 16 April 2018

    6.7
    Great facility showing a little wear, English speaking staff? Non-existent
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The work out room was barely adequate and tended to be just set for aerobics. The main issue was the wi fi was terrible and the staff did not know the password, when I finally got the wi fi to work it was so slow and spotty it was if no use. This is not acceptable for a highly rated hotel. The staff in the men's locker room was surley one day and helpful the next.

    Room large and comfortable but a little dated and showing signs of minor but needed maintenance. Great swimmimg pool and locker.

    Stayed in March 2018

  • Reviewed: 5 January 2018

    8.3
    Anniversary get away
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The wall to wall carpet in the rooms. The German restaurant.

    It was clean, spacious and had great view as it is close to a river. The staff was very friendly and helpful. The hot pot buffet is worth it.

    Stayed in January 2018

  • Reviewed: 12 September 2017

    5.8
    Good meeting hotel, bad location to explore Xi'An
    • Business trip
    • Solo traveller
    • Grand Deluxe Double Room
    • Stayed 5 nights

    location is bad if you want to see city, too far away.

    this is good hotel for a meeting, however, meeting facility is separated from hotel and as we had rain it was not so good to walk there .

    Stayed in September 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 October 2015

    4.6
    Staff didn't speak English well, especially the...
    • Leisure trip
    • Group

    Staff didn't speak English well, especially the Concierge... We tried to order a taxi and were sent to the wrong place... The fabric in the room didn't meet the standard which we expected from a 5 star hotel, but this seems to be a typical problem in China... Room service was very good...

  • Reviewed: 28 June 2015

    5.8
    pool, and general public areas.
    • Leisure trip
    • Family with young children

    poor service, reception manager changed their offer about breakfast charges not part of the original package, and then tried to charge us for an additional breakfast that we did not take. room dining was also too salty to eat and overpriced. first night we could not sleep because of mosquitoes.

    pool, and general public areas.

  • Reviewed: 31 March 2015

    5.4
    Staff was friendly, large breakfast selection
    • Leisure trip
    • Solo traveller

    room electricity outlets didnt work properly wifi quality very bad but mostly it is very very far drom downtown

    Staff was friendly, large breakfast selection

  • Reviewed: 28 February 2015

    6.7
    The hotel is very clean and quiet.
    • Leisure trip
    • Family with young children

    Most of the staff is attentive, but there are a few who need to focus on the guests. Certain aspects are pricey, but not out of the ordinary. It's the little things that keep this hotel from being a true 5-star. Locker rooms are sub-par and there is no hot tub (which would have been good for our winter visit). Floor in Cafe Berlin is actually coming apart in areas. Breakfast buffet is not stellar at all.

    The hotel is very clean and quiet. The manager is very kind and accommodating.

  • Reviewed: 28 February 2015

    7.1
    The staff minus the front desk.
    • Leisure trip
    • Family with young children

    Loud parties next to my room. Being charged for food we didn't eat during the buffet. Smoking in nonsmoking sections.

    The staff minus the front desk. The clean pool and comfy beds.

  • Reviewed: 31 January 2015

    8.3
    30 min from train station by taxi
    • Business trip
    • Solo traveller

    Early morning staff not well enough trained. Making things more complicated than necessary. Not really 5 star service. Massage not advisable. Prefers personal extra not advisable. Massage overpriced, quality low.

    30 min from train station by taxi Perfect catch of taxi also under bad weather conditions

There are also 2 reviews without text. These impact the overall review score.

Showing 1 - 9

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