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Reviews of Pullman Dongguan Forum

32 Dong Cheng Zhong Lu, Dong Cheng District, 523129 Dongguan, China

#4 of 59 hotels in Dongguan

Guests' Choice

Review score

Based on 210 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    8.7

  • Staff

    8.4

  • Value for money

    8.1

  • Free WiFi

    7.7

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Showing 1 - 64

  • Reviewed: 25 May 2018

    9.6
    Everything is really fine, rooms are big enough clean and...
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 8 nights
    • Submitted via mobile

    They should improve the Gym, take away that old carpet and put parquet as they did for the yoga room.. also the machines are very old and they need maintenance!

    Everything is really fine, rooms are big enough clean and with all what a person expects from a five star hotel. Position is really very central Dongcheng with all shops and restaurant nearby. Parks for running are nearby as well.

    Stayed in May 2018

  • Reviewed: 29 April 2018

    6.7
    Spontaneous Weekend Away in Dongguan.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    The walk to the pool from the elevator was very long. The staff did not have a warm smile and had a frown the whole time during the check in and check out time. Check in took almost 30 min and the longest check in we've ever experienced. They took passport copies of everyone in the family and took pictures as well. A very long tedious check in routine.

    Family of 5 and got 2 rooms. The bed was extra large king size bed probably can fit 3 adults and or 3 small children with an adult. The rooms were nice, outside pool and indoor pool area was good too. You are required to wear a swimming cap in the pool at all times which we weren't aware of but they let us borrow some caps for the kids to use. The hot jacuzzi was nice. We enjoyed Athena massage that's attached to the hotel and got Chinese foot and body massage. Very affordable and well liked even by all our children. The hotel also gave us a fruit basket in one of our rooms which was appreciated by us all. The hotel's location is near the bar street so it's walking distance to all the good foreign restaurants and bars. We'd go again!

    Stayed in April 2018

  • Reviewed: 9 October 2017

    9.2
    Comfortable, Quiet, good restaurant
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was not particularly friendly (except at the reception where they are nice and helpful).

    Quiet, nice swimming pools and fitness centre, excellent breakfast and lunch, close to huge parks, green environment.

    Stayed in October 2017

  • Reviewed: 6 October 2017

    6.3
    The breakfast was a complete chaos!
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 4 nights

    The breakfast was a complete chaos! The chefs were uncapable to take care of all the demands, it always seemed like that everything was about to finish and they took long time to refill everything. On this matter it wasn't a good experience. Also it was trully noisy once that they let people talk really loud.... this time wasn't a good experience at all.

    Stayed in October 2017

  • Reviewed: 11 September 2017

    10
    Nice stay!
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights

    We really enjoyed the Pullman Dongguan Forum for our business trip. Excellent position & location, pleasant staff, tasty breakfasts and really clean rooms. We will surely book there whether we need to go back to Dongguan.

    Stayed in September 2017

  • Reviewed: 14 June 2017

    8.8
    Very warm feeling with front desk staffs.
    • Business trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night

    Front desk should ask if we need VAT invoice. My son didn't ask then they didn't issue VAT to him. When I ask VAT invoice from them after going back to Shanghai office, They also ask me to pay the postage, this made me very unfordable.

    Very warm feeling with front desk staffs.

    Stayed in May 2017

  • Reviewed: 27 May 2017

    10
    it is a very good hotel price/ quality!
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    I told her also to improve gym service and she said they are new machine coming !! Next time I will test them !

    it is a very good hotel price/ quality! Position is very good and central. It has all facilities and the staff is very kind. I need to thank you especially Mrs Amy Ji for her kindness ! She is the best receptionist I ever met! She solved a problem in the best possible way!! Thank you so much! See you next time

    Stayed in May 2017

  • Reviewed: 1 May 2017

    10
    Great hotel in Dongguan
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights

    This hotel is great. The facilities are wonderful (pool, sauna) and there is a building next door where you can get a really nice foot massage. Breakfast buffet is great as well. Staff always there to help you and provide whatever you need.

    Stayed in April 2017

  • Reviewed: 8 March 2017

    6.7
    A lot of potential. Nice place.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights

    The bed is not comfortable. The food is very expensive for Dongguan (and even other high profile hotels in China) standards.

    Staff is friendly but english can be somewhat limited Nice rooms Clean

    Stayed in February 2017

  • Reviewed: 2 January 2017

    9.2
    Citywide and Gardens at same place!
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The one thing that I feel not convenient! is the dock powering on beside of bed, for charge the phone or other things that you need, The Docking is to far, when you're on the bed. the most of all! feel pretty good

    Excellent location! Near to the everything that you needed. And at hotel we feel like "out of citywide "! Due to the greatness garden around the hotel.

    Stayed in January 2017

  • Reviewed: 30 December 2016

    7.9
    Value for money. Comfortable room .
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Lack of power plug , especially none near the bed.in these days where people would use their phones before going to bed, it would be handy. Also, good to have a string in the bathroom where people can hang their wet clothing if wanted.

    The room was spacious, clean, bedding comfortable, bathroom good facilities. Good working desk area. Complimentary two bottles of water daily. Excellent gym facilities, did two hours of running in a very comfortable and quiet gym room.

    Stayed in December 2016

  • Reviewed: 9 November 2016

    9.2
    The hotel is walking distance from Qifeng park, a very...
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 12 nights

    A tiny thing was that the bathroom mirror stuck out a lot further than you would expect, I ended up breaking a glass because they're left under it and I knocked it against the frame as I was picking it up. Another little thing was the balcony door was a little awkward to open, the lock would scrape against the door frame.

    The hotel is walking distance from Qifeng park, a very worthwhile place to go. Good air conditioning. They had a well equipped gym and a nice pool. The bathroom was really nice, especially the shower. The WiFi was especially good for China. Free parking! Staff were friendly and their English was better than my Mandarin. Very pretty.

    Stayed in October 2016

  • Reviewed: 3 June 2018

    7.5
    Convenient and Standard
    • Business trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Poor WiFi

    Convenient and Standard

    Stayed in June 2018

  • Reviewed: 3 June 2018

    7.5
    Convenient and standard
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor WiFi

    Convenient and standard

    Stayed in June 2018

  • Reviewed: 13 May 2018

    9.2
    Excelent!
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Dinner is expensive

    very clean, is nice!!!

    Stayed in May 2018

  • Reviewed: 27 April 2018

    7.1
    Position and amenities
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast, a bit too old style

    Position and amenities

    Stayed in April 2018

  • Reviewed: 25 April 2018

    9.6
    Great
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Most of the workers cannot speak English

    Stayed in April 2018

  • Reviewed: 14 January 2018

    7.9
    good hotel !
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights

    very expensive to HK

    good hotel ! good location

    Stayed in January 2018

  • Reviewed: 19 December 2017

    9.6
    Perfect
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Nothing, except the wifi doesn't work well from the swimming pool area.

    The room is luxuous and the bed extremely comfortable.

    Stayed in December 2017

  • Reviewed: 15 December 2017

    6.7
    Nice business hotel
    • Business trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was bored / sleeping

    The room was beautiful

    Stayed in December 2017

  • Reviewed: 15 December 2017

    9.6
    Superb
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Curtious staff

    Stayed in December 2017

  • Reviewed: 1 November 2017

    10
    Wonderfull room and breakfast
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderfull room and breakfast

    Stayed in October 2017

  • Reviewed: 22 October 2017

    9.2
    Great location to enjoy the restaurants in the area.
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 11 nights
    • Submitted via mobile

    Great location to enjoy the restaurants in the area. Helpful staff.

    Stayed in October 2017

  • Reviewed: 21 September 2017

    8.8
    Great Business gotel
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Low rise Hotel set in lovely garden atmosphere.

    Stayed in September 2017

  • Reviewed: 19 July 2017

    10
    Awesome place
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    Everything was just so perfect except the Internet Connection

    Stayed in July 2017

  • Reviewed: 8 July 2017

    9.6
    Excellent buffet.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nothing to do much in the city centre except telax and unwind.

    Excellent buffet. Very attentive staff. Hassle free stay. Very clean.

    Stayed in July 2017

  • Reviewed: 16 June 2017

    9.6
    I did not have breakfast at the hotel.
    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room a bit small

    I did not have breakfast at the hotel.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    8.3
    Very nice service.
    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights

    Very nice service. Good food. Quiet and clean room.

    Stayed in May 2017

  • Reviewed: 22 May 2017

    9.2
    A repeat probably!
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The AC installation is old or of bad quality. Air in the room is humid.

    The recreation center The breakfast buffer The room size The location

    Stayed in May 2017

  • Reviewed: 13 May 2017

    7.1
    Good English break fast.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Washroom was smelly. Even after complaining repeatedly the problem was not fixed.

    Good English break fast.

    Stayed in April 2017

  • Reviewed: 9 May 2017

    7.5
    Large room with nice view.
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    Breakfast quality. Most staff in the restaurant can't speak English.

    Large room with nice view. Big and very comfortable bed.

    Stayed in April 2017

  • Reviewed: 4 May 2017

    10
    The hotel upgrade me to a better room.
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 3 nights

    The hotel upgrade me to a better room. Very impressive for the nice hospitality during my stay

    Stayed in April 2017

  • Reviewed: 2 May 2017

    7.5
    The outdoor pool is nice
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Guests bring drinks around the outdoor pool and once have glasses broken into the pool, so the pool was closed for a while

    The outdoor pool is nice

    Stayed in May 2017

  • Reviewed: 26 April 2017

    8.8
    The hospitality of your Staff was excelent!
    • Business trip
    • Group
    • Deluxe Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Restroom not good

    The hospitality of your Staff was excelent!

    Stayed in April 2017

  • Reviewed: 25 April 2017

    6.7
    Good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wifi sucks , western food is not great

    Good location , quiet

    Stayed in April 2017

  • Reviewed: 19 April 2017

    5.8
    Stinking toilet
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    stinking and malfunctioning toilet , and they couldn't clear it even in 3 times

    Stayed in April 2017

  • Reviewed: 31 March 2017

    7.5
    Deposit should reduce at least with stay time.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 13 nights

    Deposit should reduce at least with stay time.

    Stayed in March 2017

  • Reviewed: 6 March 2017

    5.8
    The Accor points were not calculated
    • Business trip
    • Group
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The Accor points were not calculated

    Stayed in February 2017

  • Reviewed: 1 March 2017

    10
    gym, pool, breakfast
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    pottery poster in the room

    gym, pool, breakfast

    Stayed in February 2017

  • Reviewed: 21 December 2016

    7.1
    Not bad !!!
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights

    Room was not exactly clean , I looked out the window and on the floor next the window was a big lump of something gross ,

    Bed was big and comfy

    Stayed in December 2016

  • Reviewed: 5 November 2016

    3.8
    Food
    • Business trip
    • Solo traveller
    • Standard Suite with a King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Staff and locion

    Food

    Stayed in November 2016

  • Reviewed: 3 November 2016

    8.8
    Everything Good!
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights

    Nothing to complain about it

    Good location!

    Stayed in November 2016

  • Reviewed: 27 October 2016

    7.1
    Comfortable but not new
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The size of the room. Breakfast. Not skilful people in the reception desk. Lack of English knowledge

    The gardens, the swimming pool.

    Stayed in October 2016

  • Reviewed: 8 August 2016

    10
    verything is Ok
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    verything is Ok

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 March 2016

    9.2
    very comfy bed, really nice hotel, good shower, food choice...
    • Business trip
    • Solo traveller

    very slow check in and check out procedure, think reception staff need more training

    very comfy bed, really nice hotel, good shower, food choice was excellent

  • Reviewed: 6 December 2015

    9.6
    The place was so comfortable and landscape design was so...
    • Business trip
    • Solo traveller

    I think they need to hire more English speaking staff or train the existing ones. However, even the non speaking staff had common sense and knew how to handle the situation as much as they could.

    The place was so comfortable and landscape design was so beautiful with views of the park. Staff was welcoming and over all dining options and cleanliness was great.

  • Reviewed: 11 October 2015

    9.6
    beautiful location and surroundings.
    • Business trip
    • Couple

    no vegetarian breakfast was available. they charged us for carrot juice everyday which is part of the breakfast in other hotels. even hotels of same group. should have steam room also in spa. they have plenty of place available. i think they should think of put this facility. front desk staff should know more better english.

    beautiful location and surroundings. eateries are also not far.

  • Reviewed: 14 September 2015

    3.8
    The whole place is not up kept.
    • Business trip
    • Solo traveller

    The whole place is not up kept. Many area of the hotel were deteriorating and the mosquito was all over. I did not have one night i slept through due to the mosquito.

  • Reviewed: 13 September 2015

    10
    Good size room, comfy bed, work desk, staff were friendly...
    • Business trip
    • Solo traveller

    The food offering while good wasn't up to the standards of a 5 star hotel.

    Good size room, comfy bed, work desk, staff were friendly and helpful, bar to relax.

  • Reviewed: 11 August 2015

    7.1
    rest all was good
    • Business trip
    • Solo traveller

    No hot pure vegetarian breakfasts options. should make couple of dishes for Indian guests. Also in the spa closing time some staff gave me a sour face as they couldn't understand what I said .It was closing time so understand they were tired but still bad.staff should always be smiling.

    rest all was good

  • Reviewed: 2 August 2015

    9.6
    this hotel did what it said it did, I was a 5 star it had a...
    • Business trip
    • Couple

    I cant say I didn't like anything really a top class hotel

    this hotel did what it said it did, I was a 5 star it had a bar a great restaurant a beautiful pool it had everything it said.. its location is around 1kl out of Dongcheng city centre only a 5 min walk, great leisure walk starts opposite the flower market is opposite bar street in 5 min by taxi... its a great hotel

  • Reviewed: 8 July 2015

    9.6
    small problem with the staff not speaking English but minor...
    • Business trip
    • Couple

    we bood the buffee restaurant we arrived 5 min early so we could not start as soon as we were allowed to start eating we walkled over to the crab dish which looked amazing a Chinese old women pushed in and took EVERYHING knowing we were waiting to get served we aske the waitress is there any more we were told no was not happy at all bad manners frome incredibly rude people who only care about them selves but the hotel should also have more as the buffee was advertised as see food and was open 3 hrs longer gone in 2 min.......

    small problem with the staff not speaking English but minor rest excellent stay,

  • Reviewed: 29 March 2015

    2.5
    As usually again I can not establish a VPN connection in an...
    • Business trip
    • Solo traveller

    As usually again I can not establish a VPN connection in an accor hotel How can I do business in a business hotel without being able to use my email? Very stupid accor!! And the room was not clean at all, considering dirty wall and furniture Pullman used to be high standard but it appears to be squeesed into udget maintenance Staff cannot speak english properly, really just do not understand a single thing No accor hotels for me anymore

  • Reviewed: 13 May 2016

    9.2
    The room was extremely comfortable with a massive king sized...
    • Leisure trip
    • Couple

    The room was extremely comfortable with a massive king sized bed and see through bathroom!!

  • Reviewed: 8 March 2016

    8.8
    Great indoor swimmingpool and gym facilities.
    • Business trip
    • Solo traveller

    Isolation between the rooms could be improved a bit.

    Great indoor swimmingpool and gym facilities. Also wide range of optoins for the breakfast

  • Reviewed: 4 January 2016

    5.8
    location
    • Business trip
    • Solo traveller

    Hotel needs remodeling.

    location

  • Reviewed: 14 December 2015

    8.3
    Only downside: the internet was extremely slow so as to make...
    • Business trip
    • Solo traveller

    Only downside: the internet was extremely slow so as to make even basic communication difficult!

  • Reviewed: 25 July 2015

    7.5
    The restaurant for bfast is worth the money.
    • Business trip
    • Group

    The restaurant for bfast is worth the money.

  • Reviewed: 18 July 2015

    7.9
    Exerllernt location with mountain park nearby.
    • Leisure trip
    • Family with young children

    Exerllernt location with mountain park nearby. The food street provides good, traditional Guangdong dim sums.

  • Reviewed: 13 July 2015

    10
    Quite environment, swimming pools and gym facilities,...
    • Leisure trip
    • Couple

    No free hotel shuttle transportation to town and station

    Quite environment, swimming pools and gym facilities, breakfast

  • Reviewed: 1 June 2015

    10
    FOOD , food , food.
    • Business trip
    • Couple

    Internet Wifi stopped working after a bad storm. Fixed within 24hrs.

    FOOD , food , food. Diverse and hot buffet.

  • Reviewed: 24 May 2015

    8.8
    Breakfast is not for westerns only for asians, very poor .
    • Business trip
    • Solo traveller

    Breakfast is not for westerns only for asians, very poor . Tv is mostly for chinese . Wifi is not fast.

  • Reviewed: 13 May 2015

    8.3
    The location, the facilities, the staff are nice
    • Group

    No Breakfast inculded.

    The location, the facilities, the staff are nice

  • Reviewed: 18 March 2015

    7.9
    Staff were friendly and helpful.
    • Leisure trip
    • Couple

    Chinese restaurant closed in the afternoon.

    Staff were friendly and helpful.

There are also 41 reviews without text. These impact the overall review score.

Showing 1 - 64

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