The amenities were overused and needs renovation, the bathroom wc washing didn’t function well and was not fixed after mentioningand the jacuzzi in the villa was not functioning well

The service and food by chef Ben and the people

Stayed in August 2025

Room is outdated and floor is a little dirty. There are no fans in the bathroom… There are too many activities with extra charges, which are very unreasonable.

We like the pool and the beach! Staff are friendly and helpful. Some reserved activities are fun for kids.

Stayed in June 2025

The room was very disappointed, it was noisy and the shower room had disgusting smell and with mold. We had to complain after the first night as it was not Shangri-la standard and unbearable, they did offer us a free upgrade to make things right. The check-in process was lengthy and not efficient, and they do not speak proper English. Would recommend anyone to book a slightly better room and asked for a higher level room as the hotel is packed with tourists groups.

The kids activities were great, so was the kids swimming pool

Stayed in April 2025

They are /staff and service people/ don’t speak English so we extra charged some service . And room service included drinks wouldn’t refills

Good

Stayed in March 2025

Nice rooms with large balconies. Great breakfast. Beautiful gardens (a few benches on the mainnlawn would help), great facilities for kids. All super spacious and beautiful.

Stayed in February 2025

Busy breakfast. It is not allowed to swim in Haitang Bay.

The rooms are super clean. Nice breakfast. Well maintained area.

Stayed in December 2023

Check in process is slow for foreigners.

Love the facilities like swimming pool and huge selection of breakfast

Stayed in June 2023

kid swimming pool can open earlier instead at 10 am.

kids activities

Stayed in April 2023

- at reception, very limited of people speak english - beach is not really made to swim as waves are too strong. it is rather made for kids to play in sand, but still we had great fun and wonderful remember there

- pool temperature was perfect - breakfast as well - great choice of games and spaces for kids. - room quality was great (sea view) - pellows are very comfortable

Stayed in March 2023

buffet breakfast was below average. I was surprised that the bacon on 9 Feb was made from flour, which wasn’t good. Expensive flour 😳

We had a great stay at the resort. nice location close to the night market. Staffs were friendly and helpful.

Stayed in February 2023

I didn't like the stuff because it felt cluttered and overwhelming, making it hard to focus or relax. As for the food, I found it lacked flavor and didn't meet my expectations in terms of taste or presentation.

I stayed at this hotel recently and found the experience disappointing. The room was clean and comfortable, but communication was a major issue, as there were no English-speaking staff members available, making it difficult to get assistance or information. The overall process and organization at the hotel were lacking, which added to the frustration. Although the pool was clean and inviting, the food was below average and did not meet expectations. Given these issues, I cannot recommend this hotel to travelers who rely on English or value good service and quality food.

Stayed in April 2025

No english at all

What i liked about it was the room service, activites, and food.

Stayed in March 2025

Perfect service, entertainment events, Best spa ever, good choice of breakfast, it was a great vacation😍😍😘😘😘❤️❤️❤️🍓🍓🍓 next time i will come this hotel

Stayed in January 2024

Amaizing place. We love everything here. It was our 4. family vacation here and we will definitely come again! ❤️

Stayed in December 2023

Food is lousy and not up to standard. Breakfast is horrible with below par taste with low quality ingredients. Worst pastry we ever had in our life and not equate to the Shangrila brand. Toiletries quality is also sub par

Make up room is efficient and timely

Stayed in August 2023

All dine in choices are not cheap and you are not able to find more “local” options nearby. If the plan is to stay in the hotel and relaxed, it’s super good. But if you want to explore a bit about the island or the neighbourhood, the location isn’t convenient.

The room is super clean and the staff super friendly.

Stayed in August 2023

The facilities are really old and tiles in the pool are coming off already even informing the life guard that couldn't be bothered. The buffet that charges super expensive but the food quality is really bad. There is a S.E.A restaurant that supposedly sells South Asia food but the chef believes it to be from China the taste is really bad and still charging super expensive. I believe the management is no longer the good team from Shangri-la. Greatly disappointed.

The environment and brand of Shangri-la.

Stayed in June 2023

- warmed swimming pool (in december), making it great especially for kids, whereas most of other hotel ones were colder. - great choice for breakfast - great staff. all not speqking english, but sevwrql still even Andre, one of staffx helped to prepare tue room with 200 roses as a surprise for my wife. perfect preparation i must say !! andre also spoke french making it even more comveniemt to prepared the surprise. - snacks at swimming pool were alao quite nice - shangri la alao organized a family picture session, making the experience even more enjoyable for my wife, to keep a great souvenir

Stayed in December 2022

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Stayed in June 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in January 2025