Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Sofitel Silver Plaza Jinan

No. 66 Luoyuan Avenue, Lixia District, 250063 Jinan, China

#2 of 50 hotels in Jinan

Guests' Choice

Review score

Based on 221 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 70

  • Reviewed: 14 July 2018

    3.8
    Even NOT 3 Stars !
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The attitude of the stuff to sell at 8 dollars the cable to charge the mobile

    The attitude of the stuff to sell at 8 dollars a cable to charge the mobile

    Stayed in July 2018

  • Reviewed: 4 July 2018

    9.2
    The location is great.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a bit hot.

    The location is great. The hotel locates near air port bus station. Most hotel staffs can communicate in english. Nice view at Sky restaurant.

    Stayed in July 2018

  • Reviewed: 2 June 2018

    7.5
    Everything is good!
    • Business trip
    • Group
    • Superior King Room Club Sofitel with Executive Lounge Access
    • Stayed 4 nights
    • Submitted via mobile

    Only one day nobody clean up my room (4006), after I asked twice time, still nobody come up to clean. I called service and asked again, then house keeper come up to clean.

    Everything is good!

    Stayed in May 2018

  • Reviewed: 16 January 2018

    9.6
    Very nice and thank you
    • Business trip
    • Couple
    • Luxury King Room Club Sofitel with Executive Lounge access
    • Stayed 6 nights
    • Submitted via mobile

    More American food, but it's fine

    Just a really nice place to stay, as an American traveler i believe just about every worker we interacted with spoke English.

    Stayed in January 2018

  • Reviewed: 13 December 2017

    7.9
    Can't beat this location!
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff. I really don't know why cuz normally Jinan people are very sweet, but somehow not that much in this hotel. Especially breakfast staff. Never smile with very unhappy faces. I was having my breakfast and had some food in my plate which I didn't want including one sausage. It was closer to 10 and seems staff wasn't very happy I was still there enjoying views and finishing my coffee, then one staff came over and did a tremendous thing: without saying a word with serious glance on her face took a sausage with her hand and put it right on the table next to me and took away my plate... So she sort of expected I will finish it. Right from the table with no tableware and after she touch it with her hand! What a standard, Sofitel!

    Location is just right in the city center. One of the best one you can in this lovely city - near central square and shopping. Breakfast was good, the serve it in 360 degrees panorama restaurant on upper floor. Wow! Rooms were nice and clean. They had a nice room service Hainan chicken rice. Recommended! But rooms service menu was surprisingly high...

    Stayed in December 2017

  • Reviewed: 7 November 2017

    10
    5 star staying experience
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent rooms with 5star service. The toilet was automatic open and flush type. The breakfast was excellent. Conceirge department arranged taxi to airport. Guys speak english too

    Stayed in November 2017

  • Reviewed: 9 October 2017

    9.2
    Good people, great food. Pricey.
    • Leisure trip
    • Solo traveller
    • Luxury King Room
    • Stayed 3 nights
    • Submitted via mobile

    Booking.com clearly stated “Free Cancellation.” Not only was that a lie, but they never responded to my complaint regarding this blatant ambiguity.

    The facility was wonderful in all respects.

    Stayed in October 2017

  • Reviewed: 28 July 2017

    9.2
    Overall it was good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The variety of food in room service is very less . Last time to order from main menu is 9:30 pm

    Best location, excellent room service. Very friendly staff

    Stayed in July 2017

  • Reviewed: 17 May 2017

    8.8
    very like the Hotel
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    the internet - gmail and others

    High class Hotel, I'm personally love the place, all most each time when ill arrive China i choose sofitel. .... Very good services and staff worker & and good Design B. rgds Gilad

    Stayed in April 2017

  • Reviewed: 12 December 2016

    7.9
    i will visit again
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night

    so dry and hot room cant adjust room temperature..(i turned airconditioner..) Accidently saw cockroach in the 49F restaurant.

    nice and clean room :-) View was great except smog. If i have chance to visit Jinan, I will definitly stay again.

    Stayed in December 2016

  • Reviewed: 9 July 2018

    9.6
    Wifi terrible
    • Business trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Wifi terrible

    Stayed in July 2018

  • Reviewed: 30 June 2018

    10
    Great place
    • Business trip
    • Couple
    • Luxury King Room
    • Stayed 2 nights

    Our room is on the 41st floor. The city view is great. The bed is extremely comfortable.

    Stayed in June 2018

  • Reviewed: 16 March 2018

    10
    Comfortable, good food
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Swimming pool was freezing

    Lovely room and bathroom. Revolving buffet restaurant at top floor is a must.

    Stayed in March 2018

  • Reviewed: 16 March 2018

    7.1
    How come that the room light is so dull ? Would have liked...
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    How come that the room light is so dull ? Would have liked to have a switch to adjust it.

    Stayed in March 2018

  • Reviewed: 23 February 2018

    6.3
    restaurant, location of hotel, staff
    • Leisure trip
    • Family with young children
    • Junior Suite with Executive Lounge Access
    • Stayed 1 night

    junior suite room didn't meet my expectation (only 1 room instead of 2 room !!)

    restaurant, location of hotel, staff

    Stayed in February 2018

  • Reviewed: 17 February 2018

    10
    9
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t get milk sachets and tea sachets after waiting for 30 mins.

    9

    Stayed in February 2018

  • Reviewed: 23 January 2018

    5.4
    Much to hot no sleep
    • Business trip
    • People with friends
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Impossible to sleep as minimum 25 degrees in room as central heating and nabo sound true walls

    Room big

    Stayed in January 2018

  • Reviewed: 20 January 2018

    5.8
    Location is good
    • Business trip
    • Solo traveller
    • Luxury Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Room temperature was too high, even after repeated reminders they were not able to reduce temperature Room cleaning was not proper

    Location is good

    Stayed in January 2018

  • Reviewed: 16 November 2017

    9.2
    Very good.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights

    Breakfast, spacious rooms

    Stayed in November 2017

  • Reviewed: 4 November 2017

    7.9
    International menu missing, especially halal foods.
    • Business trip
    • Solo traveller
    • Luxury Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    International menu missing, especially halal foods.

    Stayed in November 2017

  • Reviewed: 28 September 2017

    9.6
    The staff were especially great.
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Only one bar area.

    The revolving restaurant on 49th floor

    Stayed in September 2017

  • Reviewed: 27 September 2017

    8.8
    A good family trip
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is a bit old

    Good value, good breakfast , good location

    Stayed in September 2017

  • Reviewed: 21 September 2017

    8.3
    Location
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in August 2017

  • Reviewed: 25 July 2017

    10
    very good
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    jinan's weather

    food

    Stayed in July 2017

  • Reviewed: 29 June 2017

    8.3
    The food doesnt satisfy the taste of the international...
    • Business trip
    • Solo traveller
    • Luxury King Room
    • Stayed 16 nights
    • Submitted via mobile

    The food doesnt satisfy the taste of the international travellers

    Stayed in June 2017

  • Reviewed: 23 May 2017

    8.8
    Very nice hotel.
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night

    Check in could have been faster, but was OK.

    Very nice hotel. Room clean. Would have liked to enjoy it longer. Was only 1 night.

    Stayed in May 2017

  • Reviewed: 19 March 2017

    10
    Excellent
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nice room

    Stayed in March 2017

  • Reviewed: 4 January 2017

    9.2
    It's always a pleasure to stay at this hotel.
    • Solo traveller
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The A/C was not the best.

    It's always a pleasure to stay at this hotel. Helpful staff and a very comfortable experience over all.

    Stayed in January 2017

  • Reviewed: 17 December 2016

    9.2
    the place, area, it exudes an energy that brings us back...
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    the place, area, it exudes an energy that brings us back all the time!

    Stayed in November 2016

  • Reviewed: 2 December 2016

    9.6
    Back for the 20th time!
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast is very expensive!

    Friendly staff, excellent rooms.

    Stayed in December 2016

  • Reviewed: 4 November 2016

    9.2
    Really Nice Hotel
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    A/C not active when I stayed. Toilet function was a little off.

    Staff and location were excellent. Cleanliness was great too.

    Stayed in October 2016

  • Reviewed: 23 October 2016

    10
    Efficiency with kindliness
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights

    Liked everything. I'm a returning customer.

    Stayed in October 2016

  • Reviewed: 26 July 2016

    2.9
    bad experience in this 5 star hotel i cant say that this is be ranging @ 5 Star
    • Business trip
    • Group
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    hotel managment change our rooms 3 time we are in very bad condition that we change one day by one day

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    10
    Very clean and comfortable and in a great location for the...
    • Leisure trip
    • Group

    nothing negative to say!

    Very clean and comfortable and in a great location for the main sights of Jinan. The staff were fantastic, very willing to help, extremely well mannered and all have a brilliant level of English. The difference between staff here and in other hotels was very noticable. Food in the Italian restaurant was of great quality. Would definitely stay again!

  • Reviewed: 17 March 2016

    4.2
    Location
    • Business trip
    • Solo traveller

    Room quality A stinky smell like wetty carpets and the broken A.C that made me feel in sick that I could not even sleep and kept sweating all night Expensive for what you gets

    Location Breakfast

  • Reviewed: 14 February 2016

    7.9
    Room was very spacious and well designed.
    • Leisure trip
    • Solo traveller

    The breakfast buffet was extremely disappointing and quite unbelievable. Upon entering, staff did not show me to a table after ticking off my room number, which was fine as I thought I could easily find one by myself. How wrong I was. There were far too many people (many of whom were rowdy and pushy) for the space and number of tables available. If was like you literally had to fight to find a table. I walked around twice (it was a circular area) before being able to see some empty tables, but they were full of dirty plates. Service was terrible with none of the waiters proactively clearing the tables up unless you specifically asked them to, and even so, they did it grumpily. As I came by myself, I literally could not move more than 1 meter away from my finally clean table or else it would be snatched away by someone else! So I just grabbed one croissant from the nearest counter which tasted bland. However, the food in general looked quite bad and messily presented, so I did not feel like I missed much by not being able to eat more. Generally, it was quite a shocking experience and having stayed at so many Sofitels across the world, it really did not do justice to this otherwise great brand.

    Room was very spacious and well designed. Modern, clean and comfortable with lots of lighting. Overall a great room in a very central location, directly connected to a luxury brand shopping mall.

  • Reviewed: 30 November 2015

    5.0
    HOTEL WAS REALLY GOOD
    • Business trip
    • Group

    TO GET A TAXI FROM THE HOTEL EARLY MORNING 6.45 AM TOOK 35 MIN AND I MISSED MY TRAIN FOR A BUSINESS MEETING AND MY DAY DOT MESSED UP.

    HOTEL WAS REALLY GOOD

  • Reviewed: 19 November 2015

    9.6
    Incredibly attentive staff from arrival to leaving.
    • Business trip
    • Solo traveller

    If I really had to dig very deep to find anything negative to say about the Sofitel, it would be that they didn't arrange good weather for our 3rd stay in Jinan. The sushi could have been improved with some roe in it.

    Incredibly attentive staff from arrival to leaving. Executive floor rooms were spacious and airy with distinct areas for working and relaxing. Particularly notable were the front of hotel staff and all staff at the Silver sky restaurant - particularly Robert who spoke excellent English and was keen for you to try various delicacies such as the seafood and green tea ice-cream on the delightful buffet. The restaurant manager was a complete gentleman with very well trained staff. Nothing was too much trouble for anyone.

  • Reviewed: 19 October 2015

    4.2
    The WiFi connection wasn't working properly in the room...
    • Business trip
    • Solo traveller

    The WiFi connection wasn't working properly in the room itself and hotel other premises. The staff's English was basic and if someone cannot speak Mandarin than for sure you can get lost in translation. The breakfast experience so disappointing, especially the west food area.

  • Reviewed: 22 September 2015

    9.2
    Pleasant hotel, good location and very nice and helpful...
    • Business trip
    • Couple

    Everything was fine, except for a general remark to Accord hotels in China who do not grant points to members if they came through booking.com. Obviously, we are members and were frustrated about this.

    Pleasant hotel, good location and very nice and helpful staff.

  • Reviewed: 30 August 2015

    9.6
    -Buffet breakfast is sprendid even though the floor-rounding...
    • Business trip
    • Solo traveller

    -Hotel needs more foreign language speaking staffs. -Why do I had to deposit huge sum on check-in even though I had paid almost all the fee by credit card at the moment of reservation? Incredible.

    -Buffet breakfast is sprendid even though the floor-rounding system of the restaurent at 49th floor is a little bit.....Mmm. -Great to be able to connect Google via Wi-fi in China!! -Staffs are friendly and smiling. Thanks.

  • Reviewed: 30 April 2015

    10
    I have stayed at this hotel twice in one month and all I can...
    • Business trip
    • Couple

    Nothing at all

    I have stayed at this hotel twice in one month and all I can say is WOW. Frankco and his team must be extremely proud in what they have achieved. From my first visit to the second could it get any better? The staff would be the envy of any hotel and if I had any one point to complain about it would be the Consistency of cooking poached eggs but it's a very minor point.

  • Reviewed: 20 April 2015

    9.6
    Staff, cleanliness, 360 restaurant with a splendid on the...
    • Business trip
    • Solo traveller

    The only drwa back was cause by the difficulties to accept Canadian Credit Card with the security chips. The terminal had always difficulties processing it and when it happen you get nervous and anxious about how you will pay.

    Staff, cleanliness, 360 restaurant with a splendid on the city.

  • Reviewed: 1 April 2015

    9.2
    The room was fine and the skyline restaurant is a must.
    • Business trip
    • Solo traveller

    Must check for a new credit card machine. Have hard time processing our Canadien credit card with the chips. This was the only annoying thins about this hotel.

    The room was fine and the skyline restaurant is a must. It's offer a wonderful 360 view around the city!

  • Reviewed: 19 March 2015

    6.7
    Location, Hall, Staff
    • Leisure trip
    • Couple

    Room 1815 needs to be checked/renewed: not Sofitel standards (I have been to different Sofitel and I know what to expect). The bathroom door was broken, so that it was not possible to separate the bathroom from the room. A thorough cleaning is needed. Only one bathrobe and one facial towel in a room booked for two. The temperature in the room was way too hot. The breakfast has a wonderful setting and, as usual in Sofitel, exceptional choice but the quality was avarage and the bread not fresh so I felt it was overpriced

    Location, Hall, Staff

  • Reviewed: 19 February 2015

    10
    The beds are comfortable
    • Leisure trip
    • Solo traveller

    The beds are comfortable The place is just excellent I will live to remember sofitel. The location is perfect and taxis are easy to get. Stuff can speak English I really had the value for my money. 5 star hotel for sure. Internet is fast and i can access facebook with no vpn...

  • Reviewed: 15 February 2015

    9.6
    The Location very close to Shopping mall, the room is...
    • Business trip
    • Solo traveller

    I think the WIFI need to be a little bit better

    The Location very close to Shopping mall, the room is perfect, breakfast one of the best which I have in Asia.

  • Reviewed: 26 January 2015

    9.6
    The hotel was located in the center of the downtown so that...
    • Business trip
    • Group

    The hotel was located in the center of the downtown so that I could easily visit traveling spots and many malls including a department store located just next to the hotel. It has an wonderful restaurant at the top and they serves great foods. I generally liked the hotel.

  • Reviewed: 23 January 2015

    10
    Everything in this hotel is superb!
    • Business trip
    • Group

    Nothing

    Everything in this hotel is superb! The staff was extremely friendly and we were treated like kings. The food was delicious, the rooms luxurious and location ideal. If you want to stay in the best hotel in Jinan, this is the place to be!

  • Reviewed: 22 May 2016

    10
    Friendly staff, spacy and clean room, comfortable bed, ideal...
    • Business trip
    • Group

    Friendly staff, spacy and clean room, comfortable bed, ideal location, and a good value for the room rate.

  • Reviewed: 15 May 2016

    10
    Staff very pleasant and helpful.
    • Business trip
    • Solo traveller

    Staff very pleasant and helpful.

  • Reviewed: 14 May 2016

    9.6
    Room was excellent, wifi good, food really good, staff very...
    • Business trip
    • Solo traveller

    Could'nt find fault at all.

    Room was excellent, wifi good, food really good, staff very friendly, good location,

  • Reviewed: 3 May 2016

    9.6
    great choice
    • Leisure trip
    • Solo traveller

    great choice

  • Reviewed: 9 April 2016

    4.6
    - Location is alright
    • Business trip
    • Couple

    - Very dusty - Dark Rooms

    - Location is alright

  • Reviewed: 3 April 2016

    9.6
    Location.
    • Business trip
    • Solo traveller

    Aircondition not working at this time of the year even though one day was hot.

    Location. Staff. Pool. Room service. Free parking.

  • Reviewed: 31 January 2016

    9.6
    The room was clean and all facilities where functional!
    • Business trip
    • Solo traveller

    Nothing

    The room was clean and all facilities where functional! There is also a cheap bus to the airport nearby!

  • Reviewed: 12 January 2016

    10
    Everything about the hotel and Jinan
    • Leisure trip
    • Couple

    The supermarket didn't stock local high quality liquors.

    Everything about the hotel and Jinan

  • Reviewed: 30 September 2015

    10
    EVERYTHINGS
    • Business trip
    • Solo traveller

    EVERYTHINGS

  • Reviewed: 18 September 2015

    9.2
    The wifi is the best I've ever used in china.
    • Family with older children

    The hotel is in need of renovation soon. Nothing major.

    The wifi is the best I've ever used in china. Overall a terrific experience.

  • Reviewed: 7 September 2015

    9.6
    The view of the breakfast
    • Business trip
    • Couple

    Nothing

    The view of the breakfast the staff the confort

  • Reviewed: 19 August 2015

    10
    Beautiful and comfortable
    • Leisure trip
    • Couple

    Food okay for breakfast

    Beautiful and comfortable

  • Reviewed: 23 July 2015

    4.6
    Was far away from a tracing things
    • Business trip
    • Solo traveller

    Was far away from a tracing things

  • Reviewed: 29 May 2015

    5.0
    Royal clubs for business executives
    • Business trip
    • Group

    Gym in 7th floor is not renovated and feels old hotel.

    Royal clubs for business executives

  • Reviewed: 8 May 2015

    9.6
    Liked the bed and room
    • Leisure trip
    • Couple

    Switches in room were strange and didn't make too much sense to us.

    Liked the bed and room

  • Reviewed: 22 February 2015

    7.5
    Location is good , staff friendly and cleanliness is good ,...
    • Leisure trip
    • Couple

    Location is good , staff friendly and cleanliness is good , if price include breakfast is better

  • Reviewed: 18 February 2015

    10
    International standard hospitality.
    • Leisure trip
    • Couple

    My stay was far too short.

    International standard hospitality.

  • Reviewed: 12 February 2015

    8.3
    i like every think prefer every one to try
    • Leisure trip
    • Solo traveller

    i like every think prefer every one to try

  • Reviewed: 10 February 2015

    9.6
    Excellent Hotel, connected with Shopping Mall
    • Business trip
    • Solo traveller

    Better WIFI internet

    Excellent Hotel, connected with Shopping Mall

  • Reviewed: 6 February 2015

    9.6
    Good location
    • Business trip
    • Group

    Good location

  • Reviewed: 7 January 2015

    7.5
    Cleanliness is good
    • Leisure trip
    • Couple

    Wifi always in bad reception

    Cleanliness is good Plenty of TV channels

There are also 35 reviews without text. These impact the overall review score.

Showing 1 - 70

Guests also reviewed these properties: