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Reviews of Somerset Emerald City Suzhou

No. 436 Changjiang Road, Suzhou New District (Suzhou New District), Gao Xin District, 215011 Suzhou, China

#1 of 13 Holiday rentals in Suzhou

Guests' Choice

Review score

Based on 103 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    9

  • Value for money

    8.7

  • Free WiFi

    7.9

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Showing 1 - 20

  • Reviewed: 4 June 2018

    10
    A New Zealand traveller in Suzhou
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing was unlikable..the breakfast was good and staff were friendly.

    Very good value for the cost. The hotel is part of a large retail complex including a supermarket and lots of good clean eating places. Close by is Huyan park..with lots of space for quiet walks. It is no hassle to take a taxi to and from the railway station.

    Stayed in June 2018

  • Reviewed: 6 May 2018

    10
    A Great stay with an excellent location!
    • Leisure trip
    • Couple
    • Premier One-Bedroom Apartment (with 2 breakfast)
    • Stayed 1 night

    Bathroom was small. We were reminded of this every time we banged our feet on the blasted bathroom scale on the floor.

    So clean. Smelled fresh. Bed soft. Linen fresh. Towels clean and smelled good. Bathrobes and slippers provided. Bidet toilet with full Japanese air drying, massage spray and the works while you're sitting on the throne! Lots of Asian channels. Good quality. Location is this hotel's biggest drawcard - smackbang in a mall with plenty of cafes and restaurants. Close walk to the subway and easy to get a Didi cab.

    Stayed in May 2018

  • Reviewed: 7 October 2016

    9.2
    Located directly inside a big shopping mall
    • Leisure trip
    • Couple
    • Executive One-Bedroom Apartment (with 2 breakfast)
    • Stayed 6 nights

    Breakfast was ok but there could be more variety. There was a little bit from everything, but I would have liked some more fruits or different bread.

    The location of the hotel was great, inside the shopping mall. It is very newly made and very clean. Friendly staff and nice and spacious apartments. Great big bathroom with bathtub and big mirror. Also a nice gym with a great variety of machines and equipment

    Stayed in September 2016

  • Reviewed: 9 July 2018

    8.5
    Appartment, Shopping Mall
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 4 nights

    Appartment, Shopping Mall

    Stayed in July 2018

  • Reviewed: 7 July 2018

    10
    It was the ideal setting to finish off a busy scheduled holiday. Apartment felt like a home from hom
    • Leisure trip
    • Couple
    • Premier Studio (with 2 breakfast)
    • Stayed 7 nights
    • Submitted via mobile

    Not applicable.

    Self contained apartment met every need. Ideally situated to the Mall and public transport.

    Stayed in July 2018

  • Reviewed: 20 June 2018

    5.4
    It so noisy I can not sleep
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 6 nights
    • Submitted via mobile

    It so noisy I can not sleep

    Stayed in June 2018

  • Reviewed: 25 May 2018

    10
    checkout waiting time
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 1 night
    • Submitted via mobile

    checkout waiting time

    Stayed in May 2018

  • Reviewed: 7 April 2018

    9.6
    Huge, comfortable room with everything you could possibly...
    • Leisure trip
    • Couple
    • Premier Studio (with 2 breakfast)
    • Stayed 1 night

    Huge, comfortable room with everything you could possibly need. Delicious breakfast with a lot of choices.

    Stayed in April 2018

  • Reviewed: 6 April 2018

    8.8
    Good value
    • Leisure trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 2 nights
    • Submitted via mobile

    Small TV.

    Helpful & friendly staff.

    Stayed in April 2018

  • Reviewed: 25 January 2018

    10
    Great stay in Suzhou
    • Couple
    • Premier Studio (with 2 breakfast)
    • Stayed 2 nights
    • Submitted via mobile

    Great stay in Suzhou

    Stayed in December 2017

  • Reviewed: 26 November 2017

    7.1
    They provide me with a smoking room as the two room I book...
    • Leisure trip
    • Family with young children
    • Premier Studio (with 2 breakfast)
    • Stayed 3 nights
    • Submitted via mobile

    They provide me with a smoking room as the two room I book is not on the same level. They have renovation is not mention during the booking.

    Stayed in November 2017

  • Reviewed: 14 November 2017

    6.7
    your price quote was 9086.32 cny but was charged 12000 cny at checkout. i don't know why? i'm not ha
    • Leisure trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 20 nights

    the wifi was poor

    the kitchen and washer/dryer

    Stayed in November 2017

  • Reviewed: 14 November 2017

    6.3
    Location
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 5 nights
    • Submitted via mobile

    Bed and toilet

    Location

    Stayed in November 2017

  • Reviewed: 27 March 2017

    6.7
    Location is not very ideal for business traveller. thanks
    • Business trip
    • Group
    • Executive One-Bedroom Apartment (with 2 breakfast)
    • Stayed 9 nights

    Please provide shuttle bus service to near by restaurant or shopping mall. thanks

    The breakfast is good. thanks

    Stayed in March 2017

  • Reviewed: 14 December 2016

    9.2
    Very cozy
    • Business trip
    • People with friends
    • Premier One-Bedroom Apartment (with 2 breakfast)
    • Stayed 1 night
    • Submitted via mobile

    Didn't find

    Very comfortable

    Stayed in December 2016

  • Reviewed: 29 October 2016

    6.7
    Average
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 2 nights
    • Submitted via mobile

    Rooms rather run down Staff has an average conception of service

    Clean & OK breakfast

    Stayed in October 2016

  • Reviewed: 14 October 2016

    10
    Hotel in a mall and very big room
    • Business trip
    • Family with young children
    • Premier One-Bedroom Apartment (with 2 breakfast)
    • Stayed 1 night
    • Submitted via mobile

    Hotel in a mall and very big room

    Stayed in October 2016

  • Reviewed: 20 September 2016

    8.8
    Perfect location of hotel
    • Business trip
    • Solo traveller
    • Premier Studio (with 2 breakfast)
    • Stayed 5 nights

    Perfect location of hotel

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 September 2015

    3.8
    It begined with incorrect reservation with downgraded room...
    • Leisure trip
    • Couple

    It begined with incorrect reservation with downgraded room category. The bed is as hard as stone. No swimming pool. The room is tired and stinking. Air con is never cold despite we set it 18 degrees. Totally dispointed.

  • Reviewed: 29 March 2015

    9.2
    Spacious unit.
    • Business trip
    • Solo traveller

    Breakfast choice can be better

    Spacious unit. Very clean. Very comfortable with small living room and small pantry inside the unit.

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 20

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