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Reviews of Grand Royal Hotel

No.483.Zhong Shan Avenue, Tian He, 510660 Guangzhou, China

#160 of 555 hotels in Guangzhou

Guests' Choice

Review score

Based on 113 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.5

  • Location

    6.7

  • Facilities

    7

  • Staff

    7.4

  • Value for money

    6.7

  • Free WiFi

    6.9

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Showing 1 - 49

  • Reviewed: 6 May 2018

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 5 nights

    They have three floors 14-16 for no smokers. If you are no smoker, please tell them, otherwise they give you the smokers room without asking any questions.

    Stayed in May 2018

  • Reviewed: 20 April 2018

    • Business trip
    • Couple
    • Business Queen Room
    • Stayed 4 nights

    Beds were small , room size was small in comparison to other properties I have stayed at same or equivalent properties

    Breakfast ans staff attitude was nice

    Stayed in April 2018

  • Reviewed: 18 January 2018

    • Business trip
    • Group
    • Business Twin Room
    • Stayed 2 nights

    Everything was old and dirty. Staff doesn't speak english at all. Almost none of the gym equipment is in using condition. Right next to hotel is a military base with soldiers shouting and playing drums several times a day. Bar is extremely overpriced (more than 4€ for espresso)

    Reasonable priced, but its not worth it. Next time I will pay that extra to stay in a well known hotel chain

    Stayed in January 2018

  • Reviewed: 1 December 2017

    • Leisure trip
    • Couple
    • Business Queen Room
    • Stayed 2 nights

    Had to be photoed each person when we registered each time which never happened at the other hotels in china. Our room was upgraded from a kingside bed room to a suite room when we came back for one night before we leave GuangZhou. It was less comfortable than previous experience. The carpet in hall way dirty.

    The bed was clean and comfy; shuttle bus to airport is very helpful if you have more than two luggages

    Stayed in November 2017

  • Reviewed: 21 May 2017

    • Business trip
    • Solo traveller
    • Superior Suite
    • Stayed 7 nights

    The hotel took a deposit from me when i arrived, during my visit the manager asked me to pay more deposit due to using the facilities and going over the deposit that they asked for, i refused and said i will pay on check out, and told the manager his managerial skills need to be improved. If it was not for the fact that everything else at the hotel was very good, i would not return just due to this.

    no return shuttle bus from Canton Fair.

    Stayed in May 2017

  • Reviewed: 4 May 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It's far from Metro. Hotel is dated, stains on the carpet, not so clean. Breakfast was terrible, not tasty at all. Breakfast was included on Bookings, but not on the hotel system. Pay extra 128Y for breakfast was far too expensive ! 15% on top of service charge on your room booking. Dinner at the restaurant far too expensive and not tasty comparing to local fine dining restaurants. On arrival from Canton Fair there suppose to be some refreshments in the lobby - it has been imberresing - few peanuts and couple of crackers with cheese..- why even bother !

    Shuttle to and from Canton Fair. Staff are really nice and helpful, most speak English. Large room, fresh towels every day. Bottles of water, apple and banana as a snack - nice touch.

    Stayed in May 2017

  • Reviewed: 23 April 2017

    • Business trip
    • Couple
    • Business Twin Room
    • Stayed 6 nights

    Everything is OK but Language problem is difficult. Most of people only Speak in Chines Language. There are no communicate with English. So develop in English Language . Thanks

    Every one is Cooperative.

    Stayed in April 2017

  • Reviewed: 8 December 2016

    • Leisure trip
    • Couple
    • Business Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No return shuttle bus to the hotel! Room chamber maid took away the green card to change bedsheets till we request for it. Deposit requirements is too high which is higher than our hotel rate & we are still waiting for the refund - cny3000/- charges cny2160/- difference still awaiting refund from Citibank credit card

    The shuttle bus to the metro station

    Stayed in December 2016

  • Reviewed: 6 November 2016

    • Business trip
    • Family with young children
    • Business Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The room was smelling strongly and carpet was very, very old. My friend and I requested to change rooms couple of times. But all other rooms are the same. All they can do is spry air freshener. No air condition in the rooms only in lobby. They are only remodeling outside the hotel not inside. The lobby is beautiful and clean. But the rooms are terrible. I would not go back for sure!!!

    Stayed in November 2016

  • Reviewed: 21 October 2016

    • Business trip
    • Solo traveller
    • Business Twin Room
    • Stayed 4 nights

    All the same, should gradually begin repairs. At least change the carpet.

    Best value for money, on Canton Fair time, ~six(6) free shuttle bus to Canton from Hotel. The representative of major hotels in China, a lot of marble and wood.

    Stayed in October 2016

  • Reviewed: 20 October 2016

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The check out process was a bit slow, need to improve. Took the hotel shuttle bus fm hotel to Canton Fair venue, the driver claimed that bcoz of the traffic, we need to alight fm the opposite of the street & everyone needed to cross the road but it was raining.... poor service!

    Overall the room is clean & tidy, although the hotel is a bit old. Stayed during Canton Fair & they provided fruits in your room. Not much choice in the breakfast buffet but also acceptable as a business traveler.

    Stayed in October 2016

  • Reviewed: 28 April 2018

    • Business trip
    • Couple
    • Business Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Floor not so clear. The room a little bit too old

    Bef

    Stayed in April 2018

  • Reviewed: 20 April 2018

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 3 nights

    Rooms are little small than other hotels I have stayed at same prices

    Breakfast was good , staff cooperation was good

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Business trip
    • Solo traveller
    • Superior Suite
    • Stayed 1 night

    Breakfast was too expensive

    Location

    Stayed in March 2018

  • Reviewed: 23 January 2018

    • Business trip
    • Group
    • Business Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ok

    Ok

    Stayed in January 2018

  • Reviewed: 14 December 2017

    • Business trip
    • Couple
    • Business Queen Room
    • Stayed 1 night

    a little far from subway staition

    stuff could speak english well in reception. they changed my room when my friend joined me without adding money

    Stayed in December 2017

  • Reviewed: 19 November 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Overall very good value for money.

    Stayed in November 2017

  • Reviewed: 2 November 2017

    • Business trip
    • Couple
    • 2 rooms
    • Stayed 5 nights

    Os corredores e quartos fedem a cigarro.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty rooms and general. Very poor food.

    Near to Canton Fair. 20 minutes by free hotel shuttle.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    • Business trip
    • Couple
    • Business Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    They have very less staff who speak English If you want to ask or want some information It is waste of time

    Good Property Big Property

    Stayed in October 2017

  • Reviewed: 23 October 2017

    • Business trip
    • Couple
    • Business Queen Room
    • Stayed 2 nights

    Floor carpet

    The bed was extra comfy

    Stayed in October 2017

  • Reviewed: 29 July 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    far from minimarket

    nice breakfast comfortable room

    Stayed in July 2017

  • Reviewed: 17 June 2017

    • Business trip
    • Solo traveller
    • Business Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No one receive the guest.

    Room size.

    Stayed in June 2017

  • Reviewed: 20 May 2017

    • Business trip
    • Couple
    • Business Queen Room
    • Stayed 4 nights

    Not much vegetarian options in brakefast

    Stayed in May 2017

  • Reviewed: 9 May 2017

    • Business trip
    • Family with young children
    • Business Queen Room
    • Stayed 6 nights

    Hotel is very far from Canton Fair 25-30 min. Hotel is nice, but room looked very old - must be repair, and it is not 5 star!!!

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    Staff inadequate

    Poor location and customer service

    Stayed in May 2017

  • Reviewed: 25 April 2017

    • Business trip
    • Solo traveller
    • Business Twin Room
    • Stayed 4 nights

    The pool was not open and it was one of the main reason why I booked there!

    Stayed in April 2017

  • Reviewed: 22 April 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 7 nights

    nothing much around the place

    Stayed in April 2017

  • Reviewed: 20 April 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Love cation is far from MRT. MRT is extremely crowded at traffic hours.

    Room size is decent.

    Stayed in April 2017

  • Reviewed: 17 April 2017

    • Business trip
    • Solo traveller
    • Business Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Stayed in April 2017

  • Reviewed: 7 March 2017

    • Business trip
    • Group
    • Superior Suite
    • Stayed 1 night

    Not all of receptionist speaks English

    The hotel up grade us to business suite room

    Stayed in March 2017

  • Reviewed: 15 November 2016

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 4 nights

    1 hour to fair pool has no towel, no chair, no shower restaurant not open every day poor english

    free bus to fair

    Stayed in October 2016

  • Reviewed: 31 October 2016

    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights

    they don't clean shower curtains. Carpets were dirty.

    good location for the Canton Fair

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 April 2016

    • Business trip
    • Solo traveller

    The room is a bit dusty, there were 2 flies in my room The hotel is overall a bit old actually, it should plan for renovation

    Spacious room Welcoming fruits provided at room everyday If you travel because of Canton Fair, the price & location both are reasonable

  • Reviewed: 16 November 2015

    • Business trip
    • Solo traveller

    Location not so close to metro station (about 20-25 min walk), far from downtown and tourist interest points. Frontdesk staff is not so fluent in english, they try to help but sometimes is difficult to communicate if you don't speak chinese. They have a pool but seems nobody ever uses anymore. Facilities are standard for 4 star chinese hotel.

    The location is close to Guangzhou Pazhou complex, I stayed during the Canton Fair. As most of the hotels they have bus to the fair that goes 3 or 4 times everyday. If you are on business trip this hotel is good, but not so convenient if you are travelling as tourist. Rooms are spacious, quiet enough, bathroom is clean. Breakfast is not bad, although most of the choices are chinese. There's a back street where are many stores, including McDonalds. Also there is small shopping mall about 2 blocks to the west in Zhongshan Av. There is a Starbucks in the first floor. There is a bus that connects direct to the Baiyun airport and leaves from the hotel (side parking lot).

  • Reviewed: 6 November 2015

    • Business trip
    • Couple

    Metro Station too far. Alot of walking needs to be done. Staffs are poor in English. Need to have more staffs speaking English.

    Shuttle Bus to Fair, Breakfast, Rooms are clean

  • Reviewed: 5 November 2015

    • Business trip
    • Couple

    Have stayed here multiple times and these guys never disappoint. Specially the lobby manager was looking after the place really well and made sure every client was comfortable. Well done guys, will never stay anywhere else when in guanzhou.

  • Reviewed: 21 October 2015

    • Business trip
    • Solo traveller

    Although the hotel looks quite old already, with the price they offer, it is very reasonable. The room is clean & tidy. They provide fresh fruits everyday (an apple & a banana) in my room, it's really very thoughtful & nice. For business traveling purpose, this hotel is highly recommended.

  • Reviewed: 29 April 2015

    • Business trip
    • Solo traveller

    Far from almost everything, poor service, everything takes forever to get done. Front desk staff can not speak English. Little things become an adventure. The rate is less than other hotels in the same class and now I know why.

    Good size room, nice facility, reasonable price.

  • Reviewed: 26 April 2016

    • Business trip
    • Solo traveller

    With charging wires for mobiles now

  • Reviewed: 21 April 2016

    • Business trip
    • Solo traveller

    Poor understanding of english

    The good location next to the Canton fair

  • Reviewed: 19 December 2015

    • Leisure trip
    • Couple

    Far away location from new or old city center

    Good sized room, great view of Guanzhou

  • Reviewed: 29 October 2015

    • Business trip
    • Couple

    The staff was a little stubborn but over all acceptable.

    The room and toilet is comfortable and tidy

  • Reviewed: 22 October 2015

    • Business trip
    • Solo traveller

    Got bitten by bedbugs!

    Breakfast buffet was good.

  • Reviewed: 18 October 2015

    • Business trip
    • Solo traveller

    Food remains terrible, staff, whilst pleasant enough, are not well trained.

    Location, price

  • Reviewed: 21 May 2015

    • Business trip
    • Couple

    Room, service

  • Reviewed: 7 May 2015

    • Business trip
    • Solo traveller

    Very bad wifi -- even in the lobby

  • Reviewed: 20 April 2015

    • Business trip
    • Solo traveller

    too many people at brakfast, even no free space at the tables

    very convenient free shuttle bus to Canton fair, back and return

  • Reviewed: 7 April 2015

    • Leisure trip
    • Couple

    many

    nothing

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 49

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