Great hotel! Very clean, nice rooms, and close to halal restaurants. The staff were super helpful and friendly. Highly recommend.

Stayed in September 2025

Super clean Excelent service

Stayed in September 2025

Very friendly and helpful staff

Stayed in August 2025

Early check in wasn't available, hence had to take suites - instead of the standard double - which were pricey.

Good breakfast, staffs at the front spoke English (which is very important if you don't speak native language), spacious and well maintained. Overall a good stay.

Stayed in August 2025

Prices rather expensive allowing for a normal 5 stars. I was in sofitel and it was better.

The room The hotel entrance The staff who is kind

Stayed in August 2025

The foods

Pretty much everything

Stayed in June 2025

Everything was perfect and good

Stayed in July 2025

Location, price, and friendly staff

Stayed in June 2025

Nothing

Location is nice , just across Yuexiu Park. 10 min walk from nearest metro, but really more convenient to "Didi" for transport. Front desk staff are all efficient and friendly , speaks English well . Room - beds and bathroom excellent. Bonus is the nice bidet toilet seat!

Stayed in July 2025

Service is exceptional, the staff is very friendly.

Stayed in July 2025

Rooms are very clean. Housekeeping staff are very detailed in keeping the rooms neat and tidy. Receptionist are friendly and helpful in answering our queries and helping us with our baggages. Kudos to staff Aurora and Sarah. There is also a chatbot where queries and requests are answered promptly. I strongly recommend this hotel to travellers who are coming for leisure and business trips.

Stayed in July 2025

the power of sauna and steam rooms besides the swimming pool were not turned on ready for guests, so wasted my time to get them heated, gave up lastly, couldn't enjoy them .Last time I remembered the staff in the swimming pool were not attentive, not much improved

the Yue xiu lake view opposite is always excellent as I've been a few times to revisit the hotel. Staff are always smiling courteously, especially the front office and the housekeepers..also, the restaurant provides a variety of good food for the buffet.Despite the small size of swimming pool, it can make me relaxed

Stayed in June 2025

nothing

decoration is full of chinese cultural elements. scents were good.

Stayed in June 2025

Key deactivated and luggage held hostage in my room until I paid a full day rate, after being stuck in traffic and getting back 40 min later than the agreed 6pm late checkout. Not conducive to international business travellers - VPN is blocked on their WiFi network.

Very clean, spacious and well equipped. Staff friendly and location is excellent.

Stayed in June 2025

I had to wait 1 hour for my room even i came to check in at 5.30 pm.. they say that room is not ready.. Hope the management will look into this in the future

My stay was comfortable... Staff was helpful

Stayed in June 2025

We had an apartment with a kitchen but there was no cutlery, plates or pots in the room (it was provided on request, so it wasn't really a problem)

Such a wonderful place to stay, really clean and comfortable rooms, the staff were incredibly helpful. The breakfast selection was the best I've experienced in any hotel

Stayed in May 2025

None

The reception lady, Julia is very helpful and friendly; her smile brightens our day and she connected us with WeChat to offer help when we were out from the hotel. The hotel breakfast spread was very good. The room is very spacious and very clean. I like the bedroom slipper provided; it's thick and comfortable. Toiletries were complete. The location is convenient to get a taxi or didi.

Stayed in May 2025

Nothing!

The property is absolutely immaculate. I wasn’t too keen on the environment it was situated; however upon going to my various shopping districts; it was perfect. 10 mins from Beijing Road, Sanyuanli within reach and many more. The location and property was just was we need.

Stayed in May 2025

None

Every thing

Stayed in May 2025

all fine best

everthing is good, maybe feta chease you can add menu,

Stayed in May 2025

The hotel leaves an exceptionally positive impression — high-quality service, attention to detail, and a sincere attitude toward guests. Everything is well-organized to ensure a calm and comfortable stay. First and foremost, many thanks to Eric, who provided invaluable support with all organizational matters. From logistics to special requests — everything was handled promptly, reliably, and with great professionalism. A truly attentive and dependable team member. We would also like to thank Trista at the front desk — always friendly, responsive, and efficient. Her support made everything run smoothly and showed real care for the guests. Tony in the restaurant also deserves special recognition. The level of service, attention to preferences, and warm atmosphere made every interaction enjoyable and personalized. It’s people like these who shape the character of the hotel and make you want to return. Sincere thanks to the entire team for their dedication, care, and consistently high standards

Stayed in May 2025

none, so goood

staff so good : mona from concierge really helpful, reception and also kiwi also good. Have kitchen and washing machine!

Stayed in May 2025

Everything

Stayed in April 2025

The location Clean rooms Swimming pool Warm staff and speaks well english

Stayed in April 2025