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Reviews of Zhejiang International Hotel

211 Tiyuchang Road, Xiacheng, 310003 Hangzhou, China

#106 of 241 hotels in Hangzhou

Guests' Choice

Review score

Based on 30 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.1

  • Staff

    6.7

  • Value for money

    7.3

  • Free WiFi

    6.8

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Showing 1 - 22

  • Reviewed: 21 June 2018

    5.8
    Breakfast buffet was decent.
    • Leisure trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Was too far from west lake. Close to high end shopping. Not a ‘charming’ or convenient location. Of 3 restaurants, Only buffet restaurant open. Work out room, well gave my head a work out trying to figure out how work equipment could be/get so badly set up. Not one of the machines had the pulley system correctly put together. Evening bar was ok. Some staff friendly, others short and kicking us out even though it was not closing time, nor were we inappropriate.

    Breakfast buffet was decent. Beds comfortable and clean.

    Stayed in May 2018

  • Reviewed: 23 January 2018

    8.8
    1) The room is well-lit;
    • Business trip
    • Solo traveller
    • Executive Queen Room
    • Stayed 1 night
    • Submitted via mobile

    1) The drainage doesnt work very well, but It is not a major issue; 2) A bit too warm in the room, so can only open the window a bit, of course it’s better than a cold room.

    1) The room is well-lit; 2) wifi works well

    Stayed in January 2018

  • Reviewed: 11 November 2017

    5.0
    NEVER EVER HERE AGAIN
    • Business trip
    • Solo traveller
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel room absolutely FILTHY I stayed in 4 Chinese hotels this trip, This one was by FAR the WORST VALUE, and the DIRTIEST, I complained and wa ttold there were no other rooms, and insulted by being offered a free breakfast as compensation

    Nothing

    Stayed in November 2017

  • Reviewed: 30 March 2017

    5.8
    not nice stuff
    • Business trip
    • Group
    • Business Double or Twin Room
    • Stayed 1 night

    Stuff and Manager do not take care about request for nonsmoking room. I have in reservation non smoking room request and Manager told me that I need to pay more to have this room.

    spacious clean and tidy room

    Stayed in March 2017

  • Reviewed: 19 November 2016

    5.0
    Rude Reception/Front Desk
    • Business trip
    • Group
    • Business Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Reception/front desk never friendly. Stayed at this hotel many times because of location. Had trouble checking in every time. Staff was very rude and unwilling to help. Previous stays had trouble getting a non-smoking room as requested. This time couldn't find my booking and directed us to business center to look for our reservation online ourselves! Had it with the front desk. Will never stay here again!

    Location

    Stayed in October 2016

  • Reviewed: 26 September 2016

    5.0
    they charged me for a lost key card 30 RMB, in present day...
    • Business trip
    • Solo traveller
    • Executive Queen Room
    • Stayed 2 nights

    they charged me for a lost key card 30 RMB, in present day and age nobody charges customer for a lost key card. the wood panelling was sticky on some places breakfast needs to have more variety for international guests

    Stayed in September 2016

  • Reviewed: 24 September 2016

    4.2
    Awful customer service
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were extremely rude. No customer service. Check in time was 12:00 but they said we couldn't check in until 2 as it wasn't ready. Went back at 2 and told to wait until 3. The beds were uncomfortable. The room felt used as it only had 1 bottle of water and empty sweet wrappers. When we asked for help to move luggage and wedding boxes to the venue, we were given a trolley with no assistance on our wedding day. We used this hotel for our wedding in China. The venue was fine, but the hotel was awful.

    The location was okay for the cost.

    Stayed in September 2016

  • Reviewed: 1 December 2017

    7.5
    location is great
    • Business trip
    • Solo traveller
    • Business Double or Twin Room
    • Stayed 1 night

    staff struggle with English...

    location is great

    Stayed in November 2017

  • Reviewed: 26 September 2016

    4.2
    Not even close to 5 star
    • Leisure trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Extremely rude hotel staff

    Cheap

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    8.3
    Excellent location - within walking distance for my business...
    • Business trip
    • Group

    Requested for a non smoking room but didn't get it. Staff was helpful in trying to remove smell though. TV remote was not functioning properly. Bath / Shampoo gel was in a dispenser and it's difficult to dispense. Needed to place a small deposit for umbrella usage. Unbecoming for an international hotel.

    Excellent location - within walking distance for my business purpose and even to shopping belt - Wulin Square. Friendly and knowledgeable staff at reception and concierge. Able to book taxi easily - a must in Hangzhou.

  • Reviewed: 26 March 2016

    4.6
    Entrance lobby was pathetic.
    • Business trip
    • Couple

    Entrance lobby was pathetic. The carpets were soiled and bad. I really don't know when other bookings never debited our card only kept the details till our arrival, this was the only hotel that went ahead and debited our card and took credit of 1500 RMB 2 days before our arrival to this hotel. Though they processed the refund through the credit card machine. I am not aware if we have received the credit. This hotel surely does not qualify to be a 2 star . It needs to improve a lot.

  • Reviewed: 20 March 2016

    5.8
    Location for my buisness is very good
    • Business trip
    • Solo traveller

    You can feel that the hotel is not so clean .staff don't talk English fluently. Bad smell from the bathroom .breakfast is bad

    Location for my buisness is very good

  • Reviewed: 15 February 2016

    7.5
    Location was pretty good, though the traffic noise was quite...
    • Leisure trip
    • Solo traveller

    Beds were a bit too firm. There were only three non-smoking floors, and I wasn't given the option, so I could smell the smoke everywhere I went.

    Location was pretty good, though the traffic noise was quite loud, even high up. Easy to get to the main streets, and not far from a Metro stop. Without the smog and rain, I'm sure the view would have been great.

  • Reviewed: 6 April 2016

    9.2
    Incredibly kind receptionists and lovely room.
    • Leisure trip
    • Couple

    The business centre could have been more helpful and better at English.

    Incredibly kind receptionists and lovely room.

  • Reviewed: 22 March 2016

    6.7
    Horrible Wi-fi speed.
    • Business trip
    • Solo traveller

    Horrible Wi-fi speed.

  • Reviewed: 19 March 2016

    9.6
    Convenient location and the rooms are spacious and elegantly...
    • Business trip
    • Solo traveller

    Nothing

    Convenient location and the rooms are spacious and elegantly decorated

  • Reviewed: 12 March 2016

    7.9
    Location
    • Business trip
    • Couple

    Nothing

    Location

  • Reviewed: 24 July 2015

    6.7
    Location
    • Business trip
    • Couple

    No choice of international food no easy facility for taxis difficult communicating with staff

    Location

  • Reviewed: 5 June 2015

    10
    no thing
    • Business trip
    • Solo traveller

    no thing

  • Reviewed: 3 May 2015

    7.1
    The price :)
    • Business trip
    • Solo traveller

    The Wifi was too slow

    The price :)

  • Reviewed: 14 April 2015

    7.5
    A little bit old, but is a clean and comfortable hotel.
    • Business trip
    • Solo traveller

    A little bit old, but is a clean and comfortable hotel. Close to shopping streets and West lake.

  • Reviewed: 20 February 2015

    8.3
    all staff polite and helpful.
    • Leisure trip
    • Couple

    plumbing was sometimes a bit noisy.

    all staff polite and helpful. good breakfast for 50rmb. everything worked.

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 22

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