Air conditioning no strong enough, room was too unconfortable to sleep

Location

Stayed in October 2023

The bathroom was very small

The bathroom was small. The food and location were very nice

Stayed in June 2023

don’t have a payment portal and don’t allow remote payments. on top of that the staff is not helpful to solve anything

location

Stayed in September 2022

Nobody spoke English

Swimming pool,meals

Stayed in April 2022

Take too Long to get in the elevator.

Razonable breakfast for the price

Stayed in April 2022

The food was cheap and not much of a variety.

Stayed in February 2022

The room was quite small, you cannot adjust the AC, sometimes it was too hot. The bathroom was really disappointing, it was clean but it looked like it was unfinished, the outside windows were dirty, little room for clothes.

Everything was ready when I arrived, had 2 towels. The pool has a nice view. overall ok for the price.

Stayed in November 2021

Didny

Stayed in February 2024

Everything was really really bad, from the rooms to the service, the breakfast was the worst I ever seen.

The location

Stayed in February 2024

It looks more like a love hotel than a hotel. Parece más un motel que un hotel.

It has a nice sea and city view.

Stayed in January 2024

Property was dirty , room was very uncomfortable , noisy and unsafe feeling

Nothing really

Stayed in November 2023

Rooms where dirty, the paint was horrible the beds had mold .. there ac didn’t work properly. The customer services and the staff where rude..the food was the worst.. I don’t recommend it to nobody.. I could not sleep..

Nothing at all , everything was horrible .picture from the place are false… will never stay There again.

Stayed in September 2023

The AC wasn't working. I waited 2 days for repair. Also I rented four bed and they took one from me without on my permission. They charged me to have a visitor. The room door was broken. No refrigerator, toilet seat broken Sliding door hard to open no handle And You can hear the air coming through the window because it's crack. Mattress has stains in dirty. I talked to a customer service named veruka Complish nothing and will not reverse my money back to get Another room or hotel.

What's nothing like the picture

Stayed in September 2023

The hotel is old and not taken care off. The walls were dirty, the bathroom was outdated and there were cockroaches. The bed was old, hard and uncomfortable. The room was too hot and the air conditioning remote was out of order.

Nothing

Stayed in September 2023

bad

bad old and the services it’s no good

Stayed in March 2023

Terrible rooms look like 100 years old

The pictures are false and a lié. They do not look the same as the pictures. Bad service and terrible rooms. So old.

Stayed in November 2022

La fachada descresta pero por dentro se nota muy descuidado

Stayed in September 2022

Well the room was small, not the way I imagine it. When I went to open the sliding door to the balcony it wouldn't open. Until after pulling and pushing the door I notice it was like off the rail, after that was fix the door was ok. It didn't have a coffee machine or a microwave, but it did have a small fridge at least that was helpful. My room didn't have any dresser like where to put the clothes it did have hangers but I just left the clothes inside my luggage. They would also give one towel per person and then take it to wash it, so we would stay with no towel until the lady would come back with a clean towel so if I wanted to shower I couldn't, I would have to wait. That was kind of weird. Other hotels I have stayed at the room has like additional towels. But if you tell the cleaning lady she's nice and will bring you a clean towel.

The room was alright. The bed was good, comfy. It had a balcony and I could see a bit of the ocean. The location was very good, walking distance to restaurants and the beach and other places. I love that they served 3 meals a day and the food was delicious!!! I enjoyed my stay and would stay again but in a higher floor. On the top they have a pool and the view is awesome!!! I loved it.

Stayed in July 2022

Good value

Stayed in August 2022

The location

The breakfast is ok, but the lunch and dinner is not good . Cartagena has a lot of very good restaurants, stores, beautiful places, disco, pubs, to visit! I took a picture of delicious food out side the hotel.

Stayed in July 2022

nothing

Stayed in April 2022

The room wasn't very clean, it had some black stains on the wall that look like black mold, they didn't put towels one they and i had to wait to take a shower. Nevertheless, the staff wasn't veru helpful.

The only thing that I liked was the location, otherwise , i would no come back here.

Stayed in February 2022

Make The room was not clean when I arrived. Room have the bathroom very smaller and at the shower the curtain tube was broken, the sink area was dirty and got a cracks on the side. The bathroom area is very small and uncomfortable I request upgrade the room to the staff and speak with the manager. Manager never contact me and wait about more than hour and never get answer from the manager, just all rooms are like that. And I don't think the travel person need get those expectation from the hotel staff and hard time to get better accommodation or upgrade room. The towels never get on time but knock at the door and wake me up at 8 am to pick up the dirty towels and never gave me the clean. Wait for the towels 4 hours. I reccomend bring your own and dont need to wait for them and get a bath when they want due a long period of time to get a towel. Also in the pictures at website only bed, pool, food and ocean view. The rest of the room they dont want customer see it due bad shape Hope can change for better experience and customer expectations.

The view by the pool and restaurant area with food its was Ok

Stayed in February 2022

rooms with concrete beds and night stands, phone not working, AC throw ice and water getting the beds wet, the bathroom had absolutely no finish details, the faucets completely lose, the shower curtain allow water to pour out of the tub (short), getting towels was like pulling teeth, doors did not close properly allowing bugs to get in, a safe that did not work,….and much, much more.

centrally located, but the facility in general poorly designed.

Stayed in December 2021