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  5. Reviews of Casa Bugó Arsenal Hotel Boutique con Desayuno

Reviews of Casa Bugó Arsenal Hotel Boutique con Desayuno This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9-64 Calle 24, Getsemani, 130001 Cartagena de Indias, Colombia

#145 of 322 hotels in Cartagena de Indias

Guests' Choice

Review Score

Based on 20 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.2

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 20

  • Reviewed: September 3, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Our room was poorly soundproofed to the lobby/breakfast area, which meant we were woken up early sometimes

    Whilst room was small, it is comfortable. Location is amazing, safe at night and right by the water and near tour meet-up locations. Super helpful staff, and brilliant made-to-order breakfast with a wide variety of options. Really nice pool area on the rooftop

    Stayed in August 2025

  • Reviewed: June 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights

    Pool!

    Stayed in May 2025

  • Reviewed: March 5, 2025

    9.0
    Nice beautiful little boutique hotel
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no complimentary water in the room. In the shower the water goes all over the bathroom floor. Breakfast was not good at all. Also it’s in the middle of the city so it’s noisy. There was a construction going on since early in the morning. I didn’t really care but people were complaining.

    Beautiful little hotel. Seems to be newly renovated. They have almost everything you need in the room. The manager is super helpful. Walking distance to the nice old city locations.

    Stayed in March 2025

  • Reviewed: February 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The hotel is in a great location. Our room was nicely decorated with a modern bathroom and everything was very clean. The service was friendly, and we were very thankful that we could leave our luggage at the reception. Overall, a really good stay!

    Stayed in February 2025

  • Reviewed: January 25, 2025

    10
    I ENJOYED MY STAY.
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 7 nights

    NOTHING

    EVERYTHING

    Stayed in January 2025

  • Reviewed: January 22, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wet walls in the room and the bathroom

    Very beautiful place with a swimming pool Confortable bed

    Stayed in January 2025

  • Reviewed: January 13, 2025

    9.0
    Very well
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No chair and table in room and no mini fridge no ice bucket

    Location, friendliness, cleanliness, staff, helpful, and free breakfast

    Stayed in January 2025

  • Reviewed: December 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    This Hotel does not really have a pool suitable for grownups

    I was able to check in at 3am because of some plane trouble. That was insane. Also the breakfast is quite good

    Stayed in December 2024

  • Reviewed: November 28, 2024

    7.0
    the price of the room was to high. Nice but inexperienced staff. Helpfull, but inexperienced. After a complaint there wa
    • Leisure trip
    • Solo traveler
    • Deluxe Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    the price - quality. The price was way to high for what you get. Everytime when I had my room cleaned, there was a hairball from the showerdrain somewhere in the bathroom. The first time I was in the bathroom it was high up the wall. Also had twice a long black hair on my sheets. It wasn't mine. The personel is helpfull, but also inexperienced. After a complaint they said they will solve it. But they didn't gave me feedback that day or the next. The just re-opened or something like that. so everything was pretty new or undinished. First day I didn't have water (not their fault, according to them) First three days I didn't have hot water). According to booking.com there should be a minibar in the room, but there wasn't. The TV only works if you have a google or netflix account. No normal TV.. Breakfast is alright. You get nice fruit and then you can choose from a menu what you like for breakfast. I like eggs benedict but 5 of 7 days I was there they didn't have it. There is lot of loud traffic outside. Discobuses passing by and a karaokebar three doors down. Luckily I had very good earplugs and I love karaoke. If you don't have earplugs....GOOD LUCK upstairs there is a beautiful jacuzzi, but the bar isn't opened yet. Hotel was difficult to find, because it doesn't have signage yet.

    The room was nice but too expensive for what you get. Staff is nice

    Stayed in November 2024

  • Reviewed: November 21, 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The whole place is brand new and super clean, the staff are really friendly. The pool and rooftop is small but really nice to chill on a hot day. They also offer a free breakfast included in your stay and there is a wide variety of options and it was delicious with hot coffee or tea and fruit. The room had a massive flat screen tv with Netflix/amaozon/ Disney/ YouTube. The locations is just outside of the main city, which we preferred as we have stayed in the city and got no sleep. The roads are quiter here and you won’t be bothered by street sellers. Overall I would deffos recommend staying here, it is a little bit pricey but we got it on a late escape deal.

    Stayed in November 2024

  • Reviewed: June 26, 2025

    4.0
    Very disappointing experience – would not recommend
    • Leisure trip
    • Travelers with friends
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We stayed at this hotel for 4 nights and unfortunately spent 2 of them without electricity. While we understand that blackouts can happen, what is unacceptable is the complete lack of preparation and poor handling from the hotel. One of the outages was a scheduled city-wide blackout, meaning the hotel had time to prepare – yet they had no backup generator, no emergency lighting, and no solutions provided to guests. Our rooms had no natural light whatsoever — only a window facing an interior wall that was just placed at a distance of 1-2cm from the window, and in our case, the window didn’t even open. This crucial detail is nowhere indicated on the Booking.com listing, and had we known, we absolutely would not have booked. Without electricity, we were left in total darkness, unable to do basic things like shower or use the bathroom. To make things worse, housekeeping removed our towels and didn’t replace them in one of the days. We had to ask several times for new ones, and only one of our two rooms received them. The other room had to borrow towels from friends — unacceptable for a hotel in this price range. The bathroom itself was also terrible: extremely small, with no space around the sink to leave toiletries. Even worse, the shower caused the entire bathroom to flood every single time, to the point that we had to use our towels to soak up the water and prevent it from spilling out further. We also tried raising our concerns with hotel staff multiple times regarding the lack of electricity or an emergency light in the room and got no proper solution. The only compensation offered was a dinner credit that didn’t even cover one meal per person — far from reasonable considering what we paid and the fact that we couldn't use the facilities for 50% of our stay. We paid a significant amount for this stay, and what we received in return was one of the worst hotel experiences I've ever had.

    Good breakfast

    Stayed in June 2025

  • Reviewed: May 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    There was no atmosphere at the hotel and from the front it really looked like it was closed. I would say for the price you pay it was a little expensive and there are better mid range hotels in Getsemani you could choose.

    Not bad location in Getsemani, the rooms were new and clean.

    Stayed in May 2025

  • Reviewed: May 12, 2025

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed had no blanket or comforter

    Dump

    Stayed in March 2025

  • Reviewed: March 28, 2025

    5.0
    Great location, but too noisy.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was always very noisy. At night there was a constant beeping sound, the bar next door blasts music until midnight, and the you can hear construction and movement starting at 7am. So the only quiet time, apart from the continuous beeping, is between midnight and 7am. Also, the room had no real windows, which made it feel quite enclosed. There was one window but in fact it is a wall of concrete with small slits to let in trace amounts of light.

    Stayed in March 2025

  • Reviewed: March 14, 2025

    6.0
    It was quite good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms were a little smaller than expected. No lift to go to rooms.

    Breakfast was really great. Food was fresh and delicious. Staff was very friendly and helpful.

    Stayed in February 2025

  • Reviewed: June 13, 2025

    7.0
    Good
    • Business trip
    • Travelers with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: May 6, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: January 16, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: January 4, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

Showing 1 - 20

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