Reviews of Hotel Castillo Real
Calle 21 #15-51 Quindio, 630002 Armenia, Colombia
Loading
Guests also reviewed these properties:
Ålesund, Norway
Florence, United States
Tokyo, Japan
Didim, Turkey
Marshall, United States
Iaşi, Romania
Epen, Netherlands
Stoupa, Greece
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: July 11, 2025 · Stayed in July 2025
Verified reviewThe hotel is to old, need more maiint. Because it is good location but, it is ok
Bed is to old and last day was not internet, everything is to old
Reviewed: January 12, 2025 · Stayed in January 2025
Verified reviewReviewed: December 22, 2024 · Stayed in December 2024
Verified reviewReviewed: July 21, 2024 · Stayed in June 2024
Verified reviewThe staff is super friendly and helpful.
The facilities are not well maintained. Bathrooms are horrible. It is very noisy. You can hear when someone is taking a shower in another room or when they flush the toilet.
Thank you for yours comments. I hope it has been very personal satisfaction to return your money when your asked us to cancel your stayat the hotel for personal reasons. When he was at our facility, we asked for his feedback and he always told us no problem. It is our surprise to find these comments. We thoughtit had been a different experience four you and your family. Thank you. God bless.
Thank you for yours comments. I hope it has been very personal satisfaction to return your money when your asked us to cancel your stayat the hotel for personal reasons. When he was at our facility, we asked for his feedback and he always… Show more
Reviewed: June 10, 2024 · Stayed in May 2024
Verified reviewReviewed: May 20, 2024 · Stayed in May 2024
Verified reviewReviewed: May 15, 2024 · Stayed in May 2024
Verified reviewReviewed: May 1, 2024 · Stayed in April 2024
Verified reviewReviewed: February 18, 2024 · Stayed in February 2024
Verified reviewWater was completely off most of my first afternoon there
Water off
Reviewed: January 19, 2024 · Stayed in January 2024
Verified reviewVery clean, and good quality for the price!
A bit noisy
Reviewed: January 8, 2024 · Stayed in December 2023
Verified reviewGreat service
Reviewed: January 5, 2024 · Stayed in January 2024
Verified reviewReviewed: December 17, 2023 · Stayed in November 2023
Verified reviewReally friendly stuff and great value for the price The hotel is in the center of the city in a quite area close to everything
Reviewed: December 9, 2023 · Stayed in December 2023
Verified reviewReviewed: November 30, 2023 · Stayed in November 2023
Verified reviewReviewed: November 22, 2023 · Stayed in November 2023
Verified reviewReviewed: November 9, 2023 · Stayed in November 2023
Verified reviewGloria at the front desk was super warm and helpful person! She made sure there was always coffee and tea available:)
Noise from the street outside!
Reviewed: October 23, 2023 · Stayed in October 2023
Verified reviewThis Hotel Is super clean, workers are kind and it it close to retail stores, restaurants,banks, etc.
Reviewed: September 15, 2023 · Stayed in September 2023
Verified reviewNear to the center, very clean and the staff was very kind.
Reviewed: July 27, 2023 · Stayed in July 2023
Verified reviewReviewed: June 20, 2023 · Stayed in June 2023
Verified reviewReviewed: June 9, 2023 · Stayed in June 2023
Verified reviewReviewed: May 8, 2023 · Stayed in March 2023
Verified reviewReviewed: May 4, 2023 · Stayed in May 2023
Verified reviewClean..
Hot room