The room requires renovation. Specially the bathroom.

The staff is super friendly and helpful. The swimming pool is really nice as well. Breakfast was delicious.

Stayed in April 2024

Far from town center and shopping but taxi very inexpensive to get around.

LOcation, food and staff all excellent.

Stayed in March 2024

Ceviche , cause Peruvian ceviche never comes with avocado. Also where the elevators are (first floor) it’s smell funny (like sewage).

The facilities specially the pools and jacuzzi, the outside bar. Mostly the outside amenities. Also greeting for the chef who made the pizzas, great pizzas!

Stayed in March 2024

Breakfast could have been more inclusive when it came to dietary restrictions

The location by the beach, the room was beautiful and it’s not too far from Centro n Getsemini Staff was welcoming and very accommodating

Stayed in March 2024

The access to the beach!! Hilton, why aren’t you capitalizing the beach. The area needs to be raked and extra sand added. Do you not own the sizable beach area over the rock bank?? The Hilton is in desperate need of new lounge furniture and updated ground landscaping. The $30 breakfast is such a waste of money. Please, get a taxi and venture into the city for breakfast.

The location was close to all the city activities. Taxi rides were easy to access and the location felt safe. The hotel room was a good size. Housekeeping was great

Stayed in February 2024

I've been to Cartagena 6 times, and I stay there at your hotel everytime ,because I enjoy everyone there. From house keeping, to the front desk, servers in the restaurant, the pool. Down to the towel lady at the pool. And I get a massage. I probably wouldn't stay anywhere else. Unless I couldn't get a room next time I come. Thanks again everyone 😊

Stayed in January 2024

The staff were supper friendly. The food was always delicious and fresh. I loved the view of my bedroom

Stayed in January 2024

Nothing to say

Pool bar, inside bar, inside restaurants were great!!

Stayed in January 2024

N/A

I liked everything about the property. But mainly the staff members, they are awesome. Luis at the restaurant, Angela and Ricardo at the reception desk, and others that I do not remember the names now. Besides this, the pool and the beach are very clean and pretty. I recommend this hotel 100 percent.

Stayed in January 2024

N/a

The staff was super friendly. The room perhaps need a bit of updating.

Stayed in January 2024

Very expensive breakfast

The view and facilities, tropical garden & beach

Stayed in January 2024

Needed a cab to get to discos

Everything

Stayed in December 2023

All was good! Especially the staff attention.

Stayed in December 2023

room was good.

Stayed in October 2023

The food at the restaurants (other than breakfast) is mediocre and a bit pricey.

This is the best place to stay in Cartagena. Beautiful resort facilities and exceptional staff. Quality is at a premium. The hotel has beach access - though that comes with hawkers - and a water slide and other pool facilities for children. Good gym and fabulous breakfast.

Stayed in November 2023

nothing

awesome pool, great location

Stayed in October 2023

At the moment to do my reservation, booking don't give me the option to include the breakfast.

Hilton Cartagena is a really good property. nice amenities and awesome staff

Stayed in September 2023

No hot water on first morning but informed staff and this was resolved by the time we returned in the evening.

Pool, nice view from room, friendly welcome.

Stayed in September 2023

The business lounge ran out of drinks/food quickly.

The staff were friendly, rooms were spacious and clean. The complimentary breakfast had a good selection.

Stayed in August 2023

I thought the service by the pool could have been better. The food ordered was not good. The nachos were served as chips with Guac only. The Quesadilla was oily and not tasty.

I loved the facilities. It was clean and very pleasant staff from the reception to bell staff. The facilities were very nice. The pools are well kept and clean.

Stayed in September 2023

Nothing to complain about

Everything was wonderful. After having a horrible 24 hrs in a boutique hotel down the road The Hilton felt like we were finally on vacation.

Stayed in August 2023

Nothing…

Everything!!!

Stayed in August 2023

The food at the restaurant wasnt good

Rooms stayed clean, helpful staff, rooms were a great size and the bar food was good. The pool was wonderful and the hotel had just about everything you needed.

Stayed in July 2023

The gym was ok but the exercise bar was too high for me. It was necessary to ask for a chair in order to reach it. A way should be found to include attachments that allow the safe use of all gym accessories. Additionally, the surface of the bar was very rough and might hurt your hand. It should be covered with some soft, non-slip material to allow a good grip when exercising. It would be great if you could start a bicycle touring program. For this purpose, you must have bicycles and offer tourists the option of a ride through the city. This involves including a helmet for the head, an instruction manual with maps and routes for cyclists, so that they can plan their ride, and a brief explanation of safety in the city when cycling.

The staff was polite and friendly, eager to help! We enjoyed the pool. Breakfast was fine. The room was nice, clean and with a beautiful scenery.

Stayed in July 2023