TV with YouTube

Everything was just right!!!👍

Stayed in April 2024

The hotel has 2 pool areas, but the one in the back was closed. The maintenance man told us that it is only open on the weekend. I was disappointed because I loved that pool where I could see the view of La Piedra del Penol. I wish I had known that before, so I could stay on the weekend and not during the week.

This was the second time staying at this hotel. The hotel has a good location, close to "La Piedra del Penol", and it is easy to get a TukTuk during the day. Breakfast is included and it makes it easier for us. The room is spacious and there is hot water in the shower.

Stayed in April 2024

There were a few staff members who were not as kind as the others. Our interactions with them left a sour taste. We would be reluctant to stay again because of this.

The hotel exceeded our expectations in that it felt like a resort. The reception staff were very helpful, kind, and patient as we did not speak much Spanish. The breakfast was good, and we enjoyed the spa. The location was gorgeous and a walk away from El Penol.

Stayed in December 2023

Nothing

The view, the location

Stayed in December 2023

Shower, not enough pressure

Facility

Stayed in December 2023

The food was ok. The kids meals seemed more appetizing than the buffet that was provided. The rooms are outdated and the hot water was not very hot. The jacuzzi that we paid extra for never got warm. And the mattress need immediate updating. It bowed in the middle.

The location and views are amazing. The food services were great. They cooked specifically for my children.

Stayed in December 2023

The check in was agonizingly slow. It took ages for photocopies of passports to be made, constant checking and consulting with other check in staff. It took 3 people to check us in. It wasn't until a supervisor (I am assuming she was a supervisor as she seemed to take control) stepped in that things began to move. It took well over half an hour to check in for a one night stay. And the hotel was not busy at all as we stayed mid week. It really doesn't create a good impression for tourists. The staff themselves were polite and nice, but they really need much, much better training.

Great lake view from the room (we paid for an upgrade), large comfortable and spacious room. The bed was super sized and very comfortable. Everything worked in the room. We enjoyed our lunches by the pool. Quick service and really tasty local snacks and sauces.

Stayed in December 2023

All the members of the staff were great, but Jorge is outstanding, he was always there for us and made us feel very special. We will definitely come back

Stayed in November 2023

TVs should be upgraded - they’re old and can’t support anything. It’s very rainy in guatape and sometimes there is nothing else to do.

Stayed in November 2023

N/a

The location

Stayed in October 2023

Long walk between everything

Views and design is very clean.

Stayed in October 2023

Nothing

The room view😍

Stayed in September 2023

It was hard to get to la piedra, which is a short walk away. The road outside the hotel is very busy and there are no sidewalks. We found this to be the most challenging part, we felt very uncomfortable walking along the busy road.

It had very nice amenities and views. It was easy to access Guatapé and la piedra but if you wished you could stay on property the whole time and have everything you needed.

Stayed in September 2023

The best place

Stayed in September 2023

The check in and check out procedure is complicated. Not impressed

Nice place good value

Stayed in September 2023

Upcharged to pay full price for boat ride even when I messaged the manager to get the prepay rate as listed on thier website. The manger knew I can only get the discount if I prepay but didnt give me the option or think I knew about it. I was told to do when we arrive. Found out I can do it on thier website in fact. The brand chain agent on the whatsapp didnt charge me properly for the birthday room suprise and the Yachet ticket and added a additional balence saying I cant apply the guest rate for the boat ticket it the same day we check in. I wanted us to get on the boat for her Wednesday birthday suprise and then check in the room. The front desk agents still asked about the remaining amount even after stating to apply it to Saturday(We checked in on Wednesday). As I didnt want my girlfriend to know about her suprise I couldnt have her translate the issue for me. Its terrible I paid for the best second tier room with the two meal plans added and they didn't respect honoring the 30% discount nor had disclaimers on when or how to use it. Hence,I didnt have us use the other services (Massage,Coptor ride) to give more of my business to them. I wouldve canceled my stay if this wasnt for my girlfriend.

The location and dinner menu. The hot tub,bathroom tub and shower was hot. I like on my floor there was water cooler. My GF liked the site as a suprise. However...

Stayed in September 2023

view was superb

Stayed in August 2023

No air conditioner but temperature was cool.

The view is amazing with walking distance to el peñol. Location is amazing. The pools locations and views are amazing.

Stayed in September 2023

A silly rule about the card towels, that says that if we lost one card will be charge 82 thousand pesos. Fortunately we found the card, otherwise, they would have charged us the 82k pesos. This is the first time I encountered this kind of unfair and rude policy. Hopefully, they remove it for the comfort and convenience of the visitors!

Rooms, location, facilities

Stayed in August 2023

The entire property! Pool and views were amazing!

Stayed in August 2023

Falta cable tv y aire acondicionado

Stayed in August 2023

The shower and the toilet

Everything

Stayed in August 2023

Property was beautiful, and clean the staff was extremely helpful and friendly!

Stayed in August 2023

It was hard to get the JetSki rental. I think they needed more jet skis. They only had three and when we went there, I was there with two other people we wind up, waiting about one hour, but the jet skis was awesome. The staff there to help you get the JetSki’s was awesome I just feel like maybe they should. I had more than just three maybe have like five or six so it’s a little bit quicker instead of waiting for an hour to get on the JetSki.

Great staff very helpful accommodating I recommend taking the restaurant trip during the evening. It’s great you get dinner you see the sunset and it’s a good time for a great price.

Stayed in August 2023