Calle 16 28-81, El Poblado, 055430 Medellín, Colombia
#175 of 359 hotels in Medellín
Guests' ChoiceBased on 86 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
8.7
Value for money
7.9
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 24, 2024
Wendy
CanadaIt’s a little dated.
The grounds, tennis court and swimming pool are very nice
Stayed in February 2024
Reviewed: August 24, 2023
Hugo
United States of AmericaThere was a section of the building which was under construction causing high level of noise, dust and inconvenient to access the gym and pool.
The location, the size of the pool and SPA!
Stayed in July 2023
Reviewed: August 7, 2023
Kay
GermanyHotel is getting on in years an needs urgent renovation
Nice pool and outside bar area
Stayed in July 2023
Reviewed: January 7, 2023
Gonzalez
United States of Americaeverything was beautiful
All the amenities of the place are wonderful
Stayed in January 2023
Reviewed: January 2, 2022
Paola
United States of Americaroom service stole my valued earrings
Stayed in January 2022
Reviewed: January 2, 2022
Elia
United States of AmericaWe had a problem at check in. They did not have our room available and at check out they were charging me for an extra night and I already had paid for the stay in full.
The location was great and the food was delicious.
Stayed in December 2021
Reviewed: December 1, 2021
Ignacio
United States of AmericaThe hotel looks very bad from outside. It doesn't give you good feeling when you pass by, or get there.
Location was great. Breakfast not that great.
Stayed in November 2021
Reviewed: November 13, 2021
Maria
Colombiacomida en general regular
las habitaciones
Stayed in October 2021
Reviewed: November 5, 2021
Hector
Mexicoall
Stayed in October 2021
Reviewed: September 14, 2021
Euripides
United States of AmericaNothing
Location and price
Stayed in September 2021
Reviewed: September 2, 2021
Gabriel
ColombiaLocation very close to the airport
Stayed in August 2021
Reviewed: August 26, 2021
Juan
ColombiaLas instalaciones en general
Stayed in August 2021
Reviewed: August 5, 2021
Howard
United States of Americathe showers are always an issue, always too small in the basic rooms.. I received poor service at the outside restaurant, twice, but that was probably from the staff not being trained better...but, the hotel manager actually made an effort to talk to me about this the day I was leaving and said they pride themselves on taking care of thier customers and promised me this issue would be addressed, and I believe her..the location is not in the heart of el poblado, so not much to walk to during the day or night, but super close to the highway and taxis are always cheap in medellin..
i loved practically everything, absolutely the best hotel I have ever stayed in, in medellin or many other cities.. even their sister hotel, Movich (which is very nice), does not compare.. breakfast had many choices, all of them excellent( i could eat the breakfast for every meal), the outdoor restaurant has great food and prepared so well..the beds were AMAZING.. service there is always their pride and joy and the staff there does not disappoint..security used to be over protective, but now they are less annoying, so happy to see that adjustment..i cannot remember a perfect hotel, but if you do like a hotel that seem professional and orderly, this is a very safe pick,.. other have mentioned that this is a refurbished older hotel, and maybe so, but they did a great job making it look great, clean , prderly, and with all the other things mentioned above, it is a mute point to consider
Stayed in June 2021
Reviewed: July 17, 2021
Robert
United States of AmericaBREAKFAST WAS GOOD. STAFF WAS AMAZING. THE LOCATION IS A LITTLE FAR FROM THE CITY CENTER
Stayed in May 2021
Reviewed: July 16, 2021
Stefan
CanadaExcellent breakfast. Beautiful pool and gardens.
Stayed in July 2021
Reviewed: December 2, 2023
John
United States of AmericaHorrible service. Room was super dirty with hair in bathroom and bedroom tile had slippery liquid on it I actually slipped and fell hard. Window was broken. Staff did nothing to make up for this
Location is pretty good. Breakfast is well done. Pool looked ok,
Stayed in September 2023
Reviewed: November 28, 2023
Scarlet
United KingdomOverall my stay unfortunately did not meet expectations, especially given room quality relative to hotel pricing and compared to website photos. As an Intercontinental brand, I anticipated an elevated experience. However, furnishings seemed quite dated and cleanliness was lacking - for example, closet rails had hairs/debris and used tissues were not replaced. Additionally, considering value received, nightly rates felt overpriced. Unfortunately, we experienced significant noise disturbances from the adjoining room during our stay. This included loud music late into the night when trying to sleep, as well as an early Sunday morning neighbor phone call the next day disrupting our plans to sleep in after returning late from a wedding. We could overhear every word clearly through the walls.
The included breakfast offered decent quality and value for the price point. While not exceptional, it fulfilled everyday needs. I appreciated this complimentary amenity. Additionally, the lobby area appeared freshly updated with pleasant décor. The gym and pool spaces seemed well-maintained - cleanliness and attention to detail stood out. These public facilities were definite highlights of the property.
Stayed in November 2023
Reviewed: October 26, 2023
Rodolfo
Costa RicaNice property good location
Stayed in September 2023
Reviewed: August 31, 2023
Zuleka
United KingdomMy check-in experience was so dire that I ended up not staying at the hotel. When I checked in, Edwin Alvarez decided I was not the right colour for the hotel, let alone for the executive floor I had paid for. He firstly refused to acknowledge I had a booking (I had booked a week in advance and had communicated with the hotel and received responses about an early check-in). He then made me wait while he served my white friend and others. Then, when he finally realised he couldn’t make me wait any more, he refused to give me access to the executive floor - instead claiming that executive floor access really meant ‘extra amenities in the bathroom’. I paid double the price and received the same room as my friend. After nearly 2 hours of this back and forth and me asking why he was so offended by me, I decided to get a refund. I didn’t realise money had a colour, and that colour could be so offensive to check-in staff. Advice for travellers - Go to the Marriott … the staff are friendly and attentive, and the service is second to none.
Stayed in August 2023
Reviewed: August 27, 2023
James
United KingdomTired and old property. Dirty room when checked in
Good location
Stayed in August 2023
Reviewed: March 5, 2023
Fabian
United States of AmericaI liked everything.
Excellent location, wonderful staff, great bar and restaurants.
Stayed in February 2023
Reviewed: February 18, 2023
Parviz
United States of AmericaRun down and old.
swimming pool.
Stayed in February 2023
Reviewed: February 16, 2023
Johannes
Netherlandsscreaming for renovation and bad management
pool area
Stayed in February 2023
Reviewed: January 1, 2023
Oded
Mexicodirty and old
nothing
Stayed in January 2023
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