Florence, Italy
Positive section of review
The location of the hotel is great - right by the river, safe, and about a 15 minute walk from Firenze SMN station and most of the major tourist attractions in the city. The room is a typical European room, not large, but very clean. The staff was extremely friendly. If you're looking for good value and location then this hotel is worth your consideration. I read the negative reviews and for the most part the points they're raising are accurate, however you must keep in mind that you'll find hotels like this throughout Europe, and you have to leave your American biases behind. Frankly, there are other hotels in Florence that will meet American expectations but come with a cost.
Negative section of review
Although the hotel is a short walk from Firenze SMN station, the streets leading to the hotel are mostly cobblestone so if you are dragging roller bags, it's best if you take a taxi. The hotel is located on the third floor, and the elevator is tiny so that may be a bit inconvenient if you're traveling with a lot of bags. I've been to many hotels like this in my European travels, where the hotel is on an upper floor (third floor in this case), tiny elevator, and staff that aren't onsite all day. This may sound like negatives, but this is very typical in Europe. The location, value and friendliness of staff more than make up for this.
Fiumicino, Italy
Positive section of review
If you're looking for a hotel near the airport due to ensure timely departure, then this is a great option. It's about a 15 min walk from the hotel to the airports check-in area. We had an early departure so this was an incredible option for me and my family. Rooms are a good size and clean. The onsite restaurant takes people without reservation and was a lovely way to cap off our trip to Rome. Staff was nice and spoke English. I would definitely recommend the Hilton at FCO and will come back.
Negative section of review
A little pricey, but the convenience makes it worth it.
Lucca, Italy
Positive section of review
The staff were incredible—kind, helpful, and went above and beyond when my airline lost my luggage for over 10 days. They helped me make calls, send emails, and even extend my stay at a fair price last minute. The hotel was cleaned daily, and both rooms I stayed in were spacious enough to comfortably lay out my things. The private bathroom was great, and when I switched to a different room, it was much more comfortable overall.
Negative section of review
The price felt a bit high for the original room I booked. The fan was okay but not very strong, the table needed repair, and there was no fridge to keep water cold during the hot days. My first room didn’t have air conditioning, which made it less comfortable.
Positano, Italy
Positive section of review
The staff unbelievable, breakfast was good and the location was great. The views from the room, breakfast area and pool are extraordinary!!
Negative section of review
The hotel needs renovating. You’re able to renovate without loosing the Italian charm of the hotel. Especially the bathroom! There was mold on the walls which put a damper on my stay. I believe housekeeping could also be more effective. Stay was not cheap to say the least.
Rome, Italy
Positive section of review
Good place for vacation with family as very much middle in city centre so location is perfect and great communication to help all facility
Negative section of review
Because of the zone the car not reaching at property and few meters are really incline walk and it’s tuff when you are on vacation and with luggage
Rome, Italy
Positive section of review
Clean, self managed check in with detailed instructions via messaging before arrival. Location is excellent. Easy cab pick up or train.
Negative section of review
The sq ft was a little small for my family needs of 4 but nothing wrong with the hotel. Its hard to find bigger rooms in the right location. So I am all good
Rome, Italy
Positive section of review
Big room and clean. We received B20 with 2 queen beds. It felt like an apartment sized room rather than hotel room.
Bologna, Italy
Positive section of review
The location was good because it was across the street from train station .
Negative section of review
There wasn’t much close by such as restaurants and things to do.
Genoa, Italy
Positive section of review
the host is so kind❤️ the room was nice
Florence, Italy
Positive section of review
Great location
Negative section of review
All are good