Food and drink options were very expensive

Lovely site, a boat ride away from Tortuguero town but doesn’t feel too far. Lovely room, felt sunny and bright. Range and flexibility of food options were a nice surprise

Stayed in April 2024

Overpriced activities when compared to local companies who offer same tour for far less

Idyllic location, wonderful staff and exquisite food. Activities and excursions are overpriced but the morning boat tour was fantastic.

Stayed in March 2024

I recommend staying at least two days and dedicate at least one to only enjoy the hotel :)

Loved it! I found everything perfect! The hotel is really comfortable, our room was pretty big and all of the staff simply lovely (especially Sulay really helped us with everything)

Stayed in March 2024

No soft chairs in the room. River views were stunning

Breakfast was amazing

Stayed in January 2024

Liked everything.

Stunning views, comfortable beds (no proper twins, king plus single but fine) Saw plenty of critters around the grounds. Food exceptional. Chose from Menu a few hours before. Good value with full board

Stayed in November 2023

Excursions a bit pricey.

Beautiful and cosy rooms, amazing food and very friendly staff.

Stayed in November 2023

The approach to their beverages felt out of place versus the rest of the experience. Very nickel-dimey, with everything other than water or coffee having a fairly steep charge $6.50-$15 per drink. We didn’t know this, so on our first lunch (included in the cost of the room) I suddenly had a $15 bill for a lemonade and iced tea. I’d suggest they make their non-alcoholic drink prices more transparent. Otherwise the stay was amazing!

Loved the location, staff, and variety of activities. Room was recently updated and very comfortable. The food was surprisingly great and creative. Having the trails available for use at the back of the property added a lot to the experience!

Stayed in October 2023

Nothing

The food was amazing The staff is outstanding

Stayed in September 2023

Everything

Stayed in August 2023

Amazing property, every detail is carefully taken care of and the food is very good! Staff and guides are always really helpful and happy to tell you about the area and their culture. Best stay in our trip so far

Stayed in August 2023

The pool area a bit underwhelming but not really what you are there for so not a big problem. I also feel the transfers are ridiculously priced

The staff were so friendly and helpful . The property is so beautifully located and actually managed to see turtle laying ; camouflaging and a failed attempt at nesting and return to the sea . The early morning 2 hour tour was exceptional

Stayed in August 2023

Trips massively overpriced for the time spent - happy to pay the price at this end of the market, but expect to get more for the premium price - too short and only go where all the other trips go to…. That said, Christian, our guide for our trips was brilliant !!

Great location, hotel in really nice condition, fantastic food and service. Great trips and guides.

Stayed in July 2023

One recommendation as oppose to a complaint, I would definitely always like to see a coffee machine in room.

What a Traditional, beautiful Costa Rican stay. we really enjoyed the whole experience of staying at Tortuguero Lodge from the Hotels boat transfer in, to the delicious food which was literally waiting for us on arrival. The hotel arranged two trips for us, the twilight walk through their own trail which was stunning and we saw snakes, frogs and spiders. Then also a morning boat tour around the national park where we saw sloths, monkeys and caiman. The hotel itself is beautiful and kept ver clean all in all I would highly recommend!

Stayed in March 2023

Great location. Modest luxury in the middle of the jungle with abundant wildlife. Staff were mostly from the surrounding area and were gracious and proud of their community and efforts to maintain sustainable tourism.

Stayed in March 2023

we loved the location of the property and the staff were all wonderful.

Stayed in January 2023

there is no tv in the rooms.

the stuff was perfect, the food was great, and the place was clean.

Stayed in December 2022

nothing

location, pillows which were exceptionally comfortable . kayak tour was the highlight

Stayed in November 2022

Great hotel, clean and beautiful very accommodating stuff, the pool is wonderful and they were flexible with the hours of the meals according to our tours

Stayed in September 2022

nothing to declare

every single stuff

Stayed in August 2022

Suites don't have a separate bedroom as advertised. It's just one room with 2 double beds, so we were all sleeping with kids in the same room. Everything is extremely expensive all around (we were charged $30 pp for taxiboat when we arrived...$10 on our way back (which was normal price).

Excellent location. Very nice staff.

Stayed in August 2022

Very nice, attentiv and friendly staff, excellent food and great location in a wonderful nature! Local staff only. Great, big and modern rooms, full of light and perfect view. Interesting tours with very competent local guides. We will come back....

Stayed in July 2022

Nothing… It was all perfect.

This place was a special treat! They make it a point to know you by name, provide the most incredible nutritious meals, the grounds, rooms, and service are impeccable! A true oasis!

Stayed in June 2022

Helpful, happy professional staff.

Stayed in May 2022

This place is amazing. The staff was extremely helpful. There's a part of the jungle belonging to the property that you can explore. They have many animals around (iguanas, monkeys, toucans). During our stay we were able to spot there three species of toucans. We highly recommend trips that they offer - for additional fee but worth of it. Rooms are spacious and clean. Food was delicious. The property is just ca 100 m form the airstrip - just on the other part of a river. They offer free boat transportation.

Stayed in April 2022