Prices quite high for food and drinks especially but I guess its to be expected.

Staff very friendly and helpful, always smiling and greet you.

Stayed in October 2022

No complaints.

Clean, spacious, modern. Room exactly like the pictures. Very clean (even though I saw one cockroach in mine but that’s not bad considering the local ecosystem). Beautiful and well maintained property as a whole. Lots of places to sit, lounge, and relax. Great internet connection - the best I’ve experienced. Pool area was perfect. Right amount of deck chairs with shade and the pool was lovely, and a nice depth. There’s a longer shallower bit too. But if you’re more of a sea person it was literally a 2 min walk behind the property. Amazing beach, again with plenty of areas to lounge on chairs, and a lovely Beach restaurant. Breakfast was immense. So much selection of various foods and drinks catering to various kinds of styles. Exactly what you would want. All staff were impeccably courteous. Truly the best I’ve encountered. Very helpful, patient, friendly and polite. From reception to waiters to cleaners to the security. And it came across genuine not just because it was their job. Perfectly located. About a 20min drive from the airport for €15-20. Short 10-15 min walk to Santa Maria - very convenient. If not, taxis regularly available. €3 back and forth to Santa Maria during the day. After 6pm €4 to go to Santa Maria, €5 to come back to the Hilton. I would visit again at this time of year. In a peak month the experience might not be the same as it was just the right amount of people and it was quite busy as it was. But a truly a fab experience overall. Thank you.

Stayed in September 2022

Wished they had more milk alternatives

General atmosphere was lovely and staff were helpful.

Stayed in September 2022

-The rooms require better cleaning and maintenance. In their current state, and given what they offer, they do not reflect the hotel’s rating (e.g. stains on the pillows, a dirty sofa, and coffee-making facilities in the room not properly cleaned). -Breakfast is chaotic, with the dining area poorly cooled as it is open to the outside (flies and birds everywhere, including on the food left exposed for consumption). -There are not enough sun loungers for all guests, and the hotel staff do not regulate the “reservation” of loungers at the pool (and on the beach) with towels. Most loungers are occupied with towels but remain unattended for much of the day. -We had all our meals within the hotel facilities (most of them at the beachside restaurant, Bounty) and ended up suffering from food poisoning.

- The swimming pool is spacious and pleasant; - The hotel’s direct access to the beach is very convenient and definitely one of its best features;

Stayed in August 2025

The food in the restaurant could be improved. It was average, and has the potential to be a lot better.

Stayed in July 2025

The only downside — and the reason for the missing fifth star — was the poor Wi-Fi connection near the pool area. While it worked well indoors and in the room, the signal near the pool was weak and often unusable. Not a major issue for everyone, but worth noting for those who like to stay connected while lounging outside.

We recently stayed at this hotel and were genuinely impressed by the exceptional staff — warm, professional, and always ready to go the extra mile to make us feel welcome. From check-in to the daily interactions with the housekeeping and reception teams, their dedication and friendliness made a real difference in our stay. The cleanliness throughout the hotel was impeccable. Rooms were spotless, common areas well maintained, and even the smallest details were clearly taken care of. It’s clear that hygiene and guest comfort are high priorities here.

Stayed in July 2025

Perfect location, more priviate and a bit far a way from center but still with good walking distance that is so nice to go. Perfect garden and really nice pool. With beautiful access directly to the beach and ocean. Tasty breakfast with variety of choices. Nice restaurants with local specialties and great staff attention to guests. We have a perfect vacation stay. SPA area very clean with nice sauna and massage offers. 24/7 access to well equipped gym

Stayed in June 2025

However, since there isn’t much to do on the island, water sports are essentially the main form of entertainment. Unfortunately, the manager at the nautical center had a rude and snobbish attitude, making us feel like we were bothering him. As a result, we ended up not doing any of the activities.

The reception and service staff were generally friendly and professional, and the General Manager was particularly warm and attentive.

Stayed in June 2025

We had to leave because holiday was over

Our first stay at Hilton resort - very memorable experience, staff members went above and beyond 10/10. Super nice towel lady and waiters!

Stayed in May 2025

beach, sea

Stayed in May 2025

Airport transfer is not necessary at all, with a taxi that is very easy to get at both the airport and the hotel, it’s 20euros one way. Hilton transfer is double that price. Just get a taxi

The breakfast was very nice with plenty of options. The staff was super friendly and great, overall the vibe was very relaxed. I must add that I think they really made effort to process the feedback because all the things we read previously about the beds at the pool and headboard of the bad that would be dated and old towels, we did NOT see. Everything seemed very updated actually! Would highly recommend also because of the relaxed vibe overall.

Stayed in April 2025

1) Untruthful information about the room you paid for. The hotel staff told me "it's Booking's fault because Booking want to sell the room" 2) Poor choice of food and quality. I got food-poised after eating in the main restaurant. The manager told me they would send me a survey regarding this matter because they treat it seriously. Of course, they didn't send me anything. 3) Poor cleaning - the floors weren't cleaned properly, they were sticky and covered in dust & bugs. 4) Staff is mostly not helpful - no one knows how to help you. They always ask you to wait and call a manager if he is onsite. If he's not you always need to wait and remind them about your problems. 5) Smell from the restaurants if you live in the nearby rooms - I guess they have gigantic problems with ventilation. 6) They ignore messages, calls and lie about sending the refund. The staff confirmed that I will receive the refund for the days I didn't stay but 30 days later they call me and ask for my IBAN to actually send me the refund - it means they lied to me & Booking.com that they sent me money 30 days ago. Disclaimer - even after this call they didn't send me the refund - Booking.com sent it me instead. 7) On Booking.com it says "you will pay at the property" and then you see that you actually need to prepay for the hotel but there is no information on how to do that. After calling the hotel several times and sending them messages/emails, they sent me a link to a 3d party payment system that looked like a phishing website and the total sum was way bigger than I was supposed to pay. I started calling and sending them emails and messages with the question "why should I pay more than it's said on Booking.com" but they just decided to send me a warning message that I have 1 day to pay the total sum otherwise they cancel the booking.

Nothing.

Stayed in December 2024

the room and we were told three times they had a new room to move to and let down three times ? need to spend money on room doors falling apart on all the rooms

location breakfast

Stayed in January 2025

no value for money. the food was very poor. no vegetarian or vegan options. descriptions were poor. buffet for 25 EUROS a person were just poor. no evening activities. beach restaurant was also poor. stuff didnt know anything about allergies etc. for 900 euro a night it was not worth it.

the location and general hotel and room were ok.

Stayed in January 2025

Zéro service - my room was not cleansed during 4 days for a price of 500€/night - food stay in the room or in the wall - all the insects were coming there! The towels are super hold - no mini bar, no cottons or anything else in the room…never seen that for a 5 stars! They are not able to manage such demand.

Location, food, swimming pool, Spa, Beach

Stayed in December 2024

Don’t expect anyone to answer any emails you send via booking.com. They will send you automated emails but apparently don’t read any replies. Also, we were told in no uncertain terms that having someone verbally confirm on the phone that your airport pickup is arranged means nothing, they don’t recognise anything that isn’t in writing. They similarly conveniently forgot the (verbal only of course) compensation offered of a free transfer to the airport. The friendly but incompetent service is undoubtedly not a Hilton specific problem. However when that incompetence causes me to get food poisoning? Never, ever again.

Comfortable rooms and a nice beach.

Stayed in December 2024

Cockroach in the room They Need 24 hours to reserve a taxi, no airport curtesy transport Room not eqipped...no bathrobes, no usual Hilton standards like sewing kit etc

Ok breakfast but not enough choice for non meat eaters

Stayed in December 2024

Our stay at Hilton was simply perfect from start to end. The hotel is amazing and the staff is wonderful.

Stayed in December 2024

Lack of supervision in terms of security on the beach for guests from the hotel, you can’t enjoy the sea without worrying about your belongings on the transat , we got stolen and lost everything

Stayed in November 2024

Nothing

Good service

Stayed in September 2024

The showers and sink have low pressure at the third floor.

Stayed in September 2024

Absolutamente nothing to complain.

Super nice clean hotel , good environment , nice and clean Rooms. Food is great and stuffs all helpful. Highly recommended , hotel is close to everything

Stayed in September 2024

While we really enjoyed our stay there were a few minor details that could be improved upon. Although the staff were generally very pleasant and friendly, the Cize bar and beach bar staff were inattentive and occasionally rude. I don’t know why but we only had one cup in our room which we had to share. We paid for a sea view but we felt that this description to be slightly misleading as the view was predominantly a pool with side sea view. While we appreciated the cleanliness of the pool, it was difficult to have an early morning swim before breakfast as the pool did not open until roughly 9.30am. Despite the sign to let guests know that reserving sun loungers at the pool is not allowed, this was common practice and no action taken to prevent this or enforce the rule.

We had an amazing stay at the Hilton Hotel. The facilities were excellent. The pool was a very good size and never felt too busy with plenty of sun loungers. The location was perfect, a short distance from town and right on the beach with free sun loungers for guests. The food at the buffet and pool bar was great quality with a very good selection and was reasonably priced. Entertainment was pleasant with different types of live music that was low key and elegant. There was a great selection at the breakfast buffet with plenty of seating and top notch service. In general the staff were very friendly. The room was spacious and clean with a large comfy bed and nice balcony and view.

Stayed in September 2024

It’s very difficult to get good service here, Room service and reception are very unresponsive And things Extremely slow

The location and aesthetically the hotel looks amazing

Stayed in August 2024

The 'little touches' could have been better for a Hilton 5* hotel - for example, in-room amenities not refilled (we had to ask housekeeping every day for in-room coffee refills; the shower gel was at low level when we arrived and it ran out 3 days into stay and was not refilled). I would also expect bath robes, dental kit and wine glasses/ plates/ cutlery as standard in a 5* (none of these were provided). For yoga or group gym classes, it wasn't mentioned anywhere that you have to sign up at spa reception so we missed out on a few of these classes that we would have liked to join. Even though the spa was running a 20% off promotion, it was still super expensive for the quality received. Treatments were good but not extraordinary. Felt more like a 4* than 5*. These things aren't a big deal, it's just the little attention to details that make a difference between a good hotel and a great hotel.

Friendly and welcoming staff. Easy to arrange airport transfers to and from hotel. Nice gym & spa on site. We made use of a 20% off special offer for spa treatments. Choice of excursions organised by hotel with external operators. Great location for beach and easy walk into Santa Maria town

Stayed in July 2024