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Reviews of Premier Apartments Wenceslas Square 4 stars

Václavské náměstí 36, Prague, 110 00, Czech Republic

#1418 of 1,508 Holiday rentals in Prague

Guests' Choice

Review score

Based on 76 hotel reviews

6.2

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.7

  • Location

    7.2

  • Facilities

    5.3

  • Staff

    6.9

  • Value for money

    6.5

  • Free WiFi

    7.5

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Showing 1 - 41

  • Reviewed: 28 June 2018

    8.8
    Good accommodation in a lovely place thoroughly enjoyed our stay
    • Leisure trip
    • Group
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights
    • Submitted via mobile

    I was happy with everything

    It’s what you pay for it’s a clean comfortable apartment with everything you need in a good location, ignore anyone who says otherwise they just want to pay pennies and expect to get get hilton

    Stayed in June 2018

  • Reviewed: 14 December 2017

    2.5
    Would not recommend anybody to stay here at all!
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 2 nights

    Everything the staff were rude, the rooms are nothing like the pictures, wires hanging down in the bathroom!, no toiletries smashed balcony windows and windows on entrance to the apartments, no lighting in the lift and we were on the 5th floor, staff were really rude and just laughed when i complained and then when he eventually came to look at the room he agreed this wasn't as pictured online, very unsafe and I should take this up with booking.com. Also in the middle of the strip club street. Apartment should sleep 6 but with only 1 small wardrobe to share between all.

    Stayed in December 2017

  • Reviewed: 1 November 2017

    4.6
    Location great. Everything else poor. The bedding was terrible.
    • Leisure trip
    • Group
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 5 nights
    • Submitted via mobile

    We booked this place for 5 nights. We only had 1 towel each. There were no hand towels or kitchen towels, no cloths to clean up with in the kitchen. Not enough toilet roll. We couldnt open the blinds in any of the rooms. There was no cleaner in 5 days. Poor service. We were also given the wrong directions to find the apartments as it was in a differenvt location to where we collected the keys from. Also the bedding was poor. Thin pillows, only one each. It was cold at night time with the thin duvet.

    The only good thing I can say about this property was the location.

    Stayed in October 2017

  • Reviewed: 22 September 2017

    5.0
    Not much
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Everything especially the red light district in the street. Photos on booking.com are not what the apartment is like very disappointed not even enough towels for 4 people only 2 and 4 hand towels

    Not much

    Stayed in September 2017

  • Reviewed: 11 September 2017

    2.5
    Terrible
    • Leisure trip
    • Couple
    • Apartment (5 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Never go or use Premier apartments. Awful place discusting

    Nothing the picture was not our place. The balcony was on the side of the strip club. Noise bottles breaking drunken people mattress was bigger than the box spring could not sleep with my husband or he would fall off Dirty cob webs nothing like the clean modern place we saw in pictures. Not at the address we had the cab let us off had to walk through the streets with our bags past strip club. Couldn't find it because of bad directions. Keys are hard to use cut finger. Locks on doors awful

    Stayed in September 2017

  • Reviewed: 25 August 2017

    2.5
    Rubbish Apartment
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 2 nights

    The property mentioned that it has an air conditioner. Sorry. nothing. Also, unfriendly staff. Don't book this apartment. Besides, the address provided is only for check in. The real place is two blocks far and the place is extremely dirty and insecure. Please also read other reviews before you book!

    Nothing

    Stayed in August 2017

  • Reviewed: 19 June 2017

    2.9
    For the ones who are looking for erotic bars, cabarets and...
    • Leisure trip
    • Solo traveller
    • Apartment (5 Adults)
    • Stayed 1 night

    Photos absolutely do not match with the reality. The apartment is on a different street than the reception, where the cabarets and erotic clubs are, it is a scary and dirty place to stay. Russian speaking staff was impudent.

    For the ones who are looking for erotic bars, cabarets and gay clubs, its just accross the street :-)

    Stayed in June 2017

  • Reviewed: 17 April 2017

    8.8
    Pleasantly Surprised.
    • Leisure trip
    • Group
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights
    • Submitted via mobile

    Beds/pillows could have been a little better as could have the cleanliness of the balcony furniture. Still a great place for a short stay with friends - best suited for younger people.

    Don't believe the bad reviews! Great apartment and a great location. Don't bring famalies to the area as it isn't suited for them - best for parties and big groups of friends. Couldn't have asked for a better place for the price.

    Stayed in April 2017

  • Reviewed: 5 April 2017

    6.3
    Fine for a short stay
    • Leisure trip
    • Family with young children
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights
    • Submitted via mobile

    Just on the other side of the street was a pole bar or something familiar, so the two rooms facing the street were pretty noisy. The apartment was not very well equipped and the beds were not really comfortable.

    The apartment was right next to the Wenceslas Square and the stuff was very nice and helpful.

    Stayed in April 2017

  • Reviewed: 14 October 2016

    2.5
    Nearly got stabbed as locks wernt working, do not go here...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Dirty, no hotwater, beds dirty, dark, evrything is broken, not safe go to a hotel

    Nearly got stabbed as locks wernt working, do not go here unless you are wearing body armour

    Stayed in September 2016

  • Reviewed: 5 October 2016

    7.5
    Pleasantly surprised
    • Leisure trip
    • Group
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights
    • Submitted via mobile

    This apartment isn't the best but it is good value for money with a great location. Where the apartment is situated is a bit dingy but fine once inside. Comfy beds, warm working shower, nice balcony,everything you needed and more. Apartment was never cleaned but we didn't mind. Adequate for a three night stay for 8 people. WiFi was rubbish and one shower between 8 is not enough in my opinion but two toilets was a good idea and the seating area was OK but furniture is cheap. Overall lovely stay don't let the reviews put you off but don't be over critical because it will ruin your stay. Better for stag parties and young people.

    Stayed in October 2016

  • Reviewed: 26 September 2016

    5.4
    Large apartment but our stay was very uncomfortable
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 1 night

    There was construction above and below the apartment from 7am. We couldn't sleep once they started. It could have been a bit cleaner as well.

    There was enough room for my friends and I because the apartment was very large.

    Stayed in September 2016

  • Reviewed: 31 May 2018

    10
    Comfortable stay
    • Leisure trip
    • Solo traveller
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Clean and large space. Had everything I needed. Would recommend this place

    Stayed in May 2018

  • Reviewed: 31 March 2018

    5.0
    ok
    • Leisure trip
    • Family with young children
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 2 nights
    • Submitted via mobile

    ok

    Stayed in March 2018

  • Reviewed: 20 November 2017

    10
    helpful staff and the place well situated to most turist...
    • Leisure trip
    • Solo traveller
    • Apartment (5 Adults)
    • Stayed 1 night

    helpful staff and the place well situated to most turist attractions

    Stayed in October 2017

  • Reviewed: 15 July 2017

    9.2
    4 women and 3 men
    • Leisure trip
    • Group
    • Apartment (7 Adults) - Štěpánská 36
    • Stayed 3 nights

    Night life - lots of erotic bars. High prices in restaurants - beer 5 €.

    Good price for an old but nicely renovated apartment.

    Stayed in July 2017

  • Reviewed: 16 May 2017

    6.7
    stag/hen yes. Family holiday no
    • Leisure trip
    • Group
    • Apartment (5 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Didn't look anything like photos shown, I reckon no good for a family to stay.

    Cheap and ideal for stag party 4 lads stayed in apartment.

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 February 2016

    2.5
    Apartment is located at different street than was on the
    • Leisure trip
    • Family with young children

    Apartment is located at different street than was on the confirmation, at the very dangrous area with night clubs, erotic shops. The owner is not available, receptions does not know anything. Be carefull. This is fraud.

  • Reviewed: 17 December 2015

    2.5
    There was nothing that any member of the group liked about...
    • Leisure trip
    • Group

    The location was in an area that made us feel unsafe. The entrance to the building was personally unsafe to the point that we travelled in pairs downstairs. The building looked like it was in the middle of a demolition site. The vicinity directly surrounding the apartment was undesirable. The communal areas were extremely dirty. There were missing items inside the apartment, the hair dryer was broke, there was no iron or ironing board, the electrical plug sockets were unsafe, they were falling off the walls. The door handles were falling off which meant none of the door could be closed for privacy. The toilet doors didn't lock. The security was inadequate as we only had 2 keys between seven adults. The breakfast was housed in a different building. This was very poorly laid out and there was very little choice. We would not recommend this apartment to other people (particularly females).

    There was nothing that any member of the group liked about this apartment

  • Reviewed: 16 November 2015

    2.9
    The only thing that made me a bit sad is that they had nice...
    • Leisure trip
    • Group

    1. Why would you put štěpánská 36 when this is not the address of the hotel? The hotel is right at the red light district and we felt so unsecure in that place. 2. The door knobs are mostly defective. 3. Part of the windows have no blinds. 4. There are no lights on the corridors. 5. When we arrived around 10Pm, the windows were open and no HEATING!!! 6. I asked the reception to check and still she could not find where to enable the heating. 7. I called again the reception paying for international calls for a couple of minute to check if there are any possibilities for other accommodations but to no avail. 8. We slept in the middle of colds, with jackets and freezing in your apartment!!!

    The only thing that made me a bit sad is that they had nice receptionist who cann't do anything for a worse apartment they are offering.

  • Reviewed: 30 October 2015

    7.9
    the place is perfect
    • Leisure trip
    • Family with young children

    I was not allowed to pay with bank card and no indication of it was ever made prior to arrival, stuff at payment desk unflexible and slow

    the place is perfect

  • Reviewed: 8 September 2015

    6.7
    The space was awesome more than enough room for my family.
    • Leisure trip
    • Family with older children

    I didn't like that the TVs didn't work and that all of the blinds was not working. The sun in your face first thing in the morning when you're not ready to get up is not cool. The space was clean but could have been better. I really liked the location but the reception desk is entirely too far from the actual apartment. We had issues but I wasn't about to walk 15 mins just to talk about the TV not working. The apartment could really use some updating and new appliances.

    The space was awesome more than enough room for my family. Parking was awesome I dint have one worry about my vehicle.

  • Reviewed: 4 September 2015

    6.3
    Got to the reception to check in, then told that we had to...
    • Leisure trip
    • Group

    Got to the reception to check in, then told that we had to walk 2 minutes down the road. Walked into the room, then realised the room that we had booked was totally different to the one we were in.. There is no such place as premier apartments. This is a scam. You book here and they send you off to different hotel rooms

  • Reviewed: 14 August 2015

    4.6
    This apartment - it turned out - was not part of the hotel...
    • Leisure trip
    • Family with young children

    This apartment - it turned out - was not part of the hotel but was situated a few hundred meters from václav square in a non-charming building. Pictures on the web-site are misleading as the apartment is considerably more worn out. Maybe apartments in The hotel itself are better - this one is Not a "Premier apartment"

  • Reviewed: 3 August 2015

    4.2
    nothing
    • Leisure trip
    • Family with young children

    No value for money, apartment was not at all like what showed in the pictures. location is next to a brothel and lound noises all night from drunk people.

    nothing

  • Reviewed: 1 August 2015

    7.5
    Excellent value for money, big apartment which slept 7, and...
    • Leisure trip
    • Group

    Apartment fixtures and fittings were falling apart, maintainance was necessary which clearly hadn't been done before we got there.

    Excellent value for money, big apartment which slept 7, and a balcony too.

  • Reviewed: 21 July 2015

    3.8
    Nothing
    • Leisure trip
    • Family with young children

    The reception located on Wenceslas square took full money on arrival however The apartment was located15 mins walk away with all our luggage to find the apartment was Not luxury at all. Very student feel. More than 500m away from the main square. No shower curtain in the main bathroom. Smoking smell throughout the apartment. No curtains for night time and not all windows had shutters. No safe. No toiletries. No hairdryer. Satellite TV/DVD was not working even after sending technician to fix it. Beds had one flat child's pillow each, we're not comfortable and some beds had broken/unstable slats. Towels were worn. We complained and managed to get half our money back. First time I have been extremely disappointed with booking.com.

    Nothing

  • Reviewed: 30 June 2015

    2.9
    the tram was outside the door of the apartment
    • Leisure trip
    • Family with young children

    staff at reception were drunk or stoned when I asked them to please come fix the broken wifi they handed me off to 5 different friends telling me the same thing over and over and then calling me crazy whe I asked where the breakfast was. Apartment was no where near Wenceslas square it was filthy and the beds were disgusting and stank like ancient vomit. No internet, washing machine did not work properly neither the dryer. This was such a disaster, felt I was lied to about location and type of accommodation. I ordered breakfast eventually found out it was 1 km from the property. Reception was incompetent to say the least.

    the tram was outside the door of the apartment

  • Reviewed: 31 May 2015

    7.5
    Spacious, Clean, 2 sofa beds therefore children had their...
    • Leisure trip
    • Family with young children

    No spare bin bags No washing machine request for fresh towels ignored despite the notice on door after 3 days but duly changed after personal request.

    Spacious, Clean, 2 sofa beds therefore children had their own bed. Nice kitchen. Central location.

  • Reviewed: 29 May 2015

    5.0
    The balcony.
    • Leisure trip
    • Group

    Although the address was Wenceslas Square, it was situated down a down market side street and the entrance to the property at night for girls by themselves was unsuitable. The pictures were a bit misleading as we expected a lounge and there wasn't one.

    The balcony. Very close to everything

  • Reviewed: 10 May 2015

    10
    Three location is in three center of prague, near metro...
    • Leisure trip
    • Family with older children

    The main bed is OK, but the second bed (couch) is extreamely uncomfortable... Beside that, the air conditioning system is only for heating, so in hot days its a little bit annoying

    Three location is in three center of prague, near metro stations (one minute of walking), , the stuff is greate, the apartment equipped with all what we needed

  • Reviewed: 5 May 2015

    7.5
    location was excellant.
    • Leisure trip
    • Family with older children

    Wifi was not working and I tried to get it sorted , but took too long - no help from the reception and I put myself in action and managed to sort it. Parking was in a good underground location as well but if you are coming with a big vehicle 7/9 seater Van you cannot use that underground parking and we have to park the car in a bit far location which took a lot of time during our stay. The entrance way to the apartment is not that good either. The shower has to be fixed - The shower handle was broken and the water was spraying every where.

    location was excellant. good spacious apartment with 3 bed rooms and good size kitchen and living area together. The apartment is in the red light district.

  • Reviewed: 7 November 2015

    8.8
    They need to have house keeping every other day if not every...
    • Leisure trip
    • Couple

    They need to have house keeping every other day if not every day.

  • Reviewed: 27 October 2015

    10
    All in all excellent !
    • Business trip
    • Group

    Nothing

    All in all excellent !

  • Reviewed: 6 October 2015

    9.2
    We loved the location
    • Leisure trip
    • Couple

    The room was nothing like the pictures, requested a balcony and the hole complex didn't even have one when it said it did.

    We loved the location

  • Reviewed: 27 August 2015

    2.5
    Premier Apartments at Wenceslas Square is a rat hole.
    • Leisure trip
    • Family with young children

    Premier Apartments at Wenceslas Square is a rat hole. 7.2 rating. Lol. With 8 being the worst. Paint literally flaking off the walls.

  • Reviewed: 17 August 2015

    10
    Directed to Elysee Hotel across the Square: 4 star lux
    • Leisure trip
    • Family with older children

    Directed to Elysee Hotel across the Square: 4 star lux

  • Reviewed: 28 July 2015

    8.3
    great stuff, great room, very comftarble-elysee hotel!
    • Leisure trip
    • Couple

    great stuff, great room, very comftarble-elysee hotel! they have great a/c & wifi

  • Reviewed: 15 July 2015

    5.4
    We commentet on the broken beds twice, still nothing...
    • Leisure trip
    • Group

    We commentet on the broken beds twice, still nothing happened.

  • Reviewed: 4 July 2015

    8.3
    I liked the location as it is heart of the town
    • Business trip
    • Group

    I didn't like the lift arrangement . It looks like awakard .

    I liked the location as it is heart of the town

  • Reviewed: 1 July 2015

    7.5
    Location and calm.
    • Leisure trip
    • Family with older children

    Appartment given WAS NOT the one booked and confirmed. It was smaller with no sofa to accommodate our 3rd child.

    Location and calm.

There are also 6 reviews without text. These impact the overall review score.

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