Nothing

I wanted to treat myself and I had a suite of rooms. They were fantastic. I would have been content with the bed which was so big and comfortable. The hotel and room was luxurious. A lovely ambiance with a piano player playing in the afternoon and a saxophonist in the evening. Great service I had diner in Resturant which was great . The young waiter Ivan was exiled with his mother from Ukraine while his dad stays at home. He was a great advert for the hotel and restaurant. Polite, attentive and always wanting to showcase the food. Well done Ivan

Stayed in September 2025

Unfortunately, bathtub jets didn't work (spa doesnt have whirlpool but i knew that before, but it wasnt a big deal since i expected to have the whirlpool bathtub- so that was disappointing). I only stayed one night so there was no time to repair them before i left. But staff was friendly about it so i think they wouldve get it repaired or changed my room if i wouldve had a longer stay. Also I found one hair on the pillow. Otherwise, the stay was great!

Reeeeaally beautiful lobby. Piano music at breakfast and dinner is amazing, loved it very much! Very friendly staff. Nice room. Extremely central location. Great place to be! Would stay there again.

Stayed in August 2025

Nothing

The room was great, it was quite pricey but very nice.

Stayed in September 2025

Nothing to dislike

An excellent hotel. Staff so helpful. Visual Impairment aware. Very very helpful. Thomas was excellent.

Stayed in September 2025

Nothing

Beautiful and luxurious hotel with a very high hospitality. Breakfast is very delicious. Especially cake is unbelievable. Hotel celebrated my birthday with amazing cake and sparkling wine. It was a big surprise the manager gave me a handwritten card with a beautiful work!!! I stayed here on business, and this hotel limited stay in Brno perfect and memorable in my life.

Stayed in September 2025

The room was very quiet. The hotel is central, only 10 minutes walk to the main square and the railway station.

Stayed in August 2025

Such a spacious room with a very comfortable bed. Breakfast superb. Location excellent.

Stayed in August 2025

What a wonderful hotel! From the grand entrance hall to the spacious room, everything about this hotel was great. Wonderful staff, breakfast buffet was above average, comfortable bed and pillows! Very conveniently located, an easy walk to anywhere in the city and there is a tram stop right outside and if you need to go to/from the train station. For the quality and service, the price was very reasonable.

Stayed in September 2025

I didnt really work out how to use the steamer in the room - I prefer an Iron. Everything else was pretty amazing. I rebooked for another stay almost immmediately so the Iron thing is just a niggle

The hotel is on the edge of the old town - 2 minutes walk. It is clean, spacious and light. The staff are friendly, capable and competent. The rooms are large, well equipped and cleaned on a daily basis. The central atrium and piano playing is amazing...

Stayed in September 2025

Nothing

Lovely old property in a great central location.

Stayed in September 2025

Everything was perfect, the hotel was beyond expectations

Stayed in September 2025

It was all good

Comfortable, with a great lobby and in a great location

Stayed in September 2025

The hotel and room were great and the staff were fantastic 👏 👌 They made our anniversary celebration more special ❤️ thank you. Love the bathroom. The lounge live music were also nice.

Stayed in August 2025

At check-in our tv remote was missing. The air conditioning did not make the room comfortable. We had to open the skylights& request a fan. The hairdryer did not work either. The room was dark & windowless on our 5th floor, so daytime the light was ok, but at night the room was dark. I like to sleep with a top sheet & we just had a duvet; I prefer to have wash cloths also.

The front desk staff was wonderful! The few glitches like the missing remote, the hairdryer, & the fan request, were attended to immediately and cheerfully. We would definitely come back. Cleanliness and a top-notch staff are the most important qualifications.

Stayed in September 2025

This is an actual hotel, not a department store in Görlitz with additional set design. You can stay here, truly, and you should.

Stayed in September 2025

These weren't biggies, but a few minor suggestions: * Having a pianist performing in the morning, during breakfast, is a little much, as the hall is so grand and echoey. Maybe something quieter in the mornig? * The TV only had the news in English, which is very depressing! Any chance you could include a film or entertainment channel too? Otherwise all perfect!

I stayed here with my Mum on a trip from London, and we had a wonderful stay. *Location* This hotel is in a perfect location, in the centre of the beautiful old town of Brno. Grand squares, bars, al fresco restaurants and quaint little cafes all within throwing distance. The hotel backs onto both the Cathedral of St. Peter and St. Paul (absolutely stunning), and the historic Denis Gardens, which we discovered a public opera performance on Saturday night, overlooking the lights of the city. The Vegetable Market and town hall are just up a few cobbled streets. Anyone who says the location is disappointing must have been walking around with their eyes closed – we found it utterly magical. *Staff* The staff were incredible. Very warm, welcoming, and nothing was too much bother. They made us feel really welcome and at home there. The reception team were really helpful and lovely, and the waiters were really chatty and friendly. Room cleaned beautifully every day. *Room* Our room overlooked Denis Gardens, and we had huge windows (double glazed, so very quiet). The beds were so soft, it was like sleeping on air, and the shower was really powerful. The room had everything we needed (mini bar, safe, dressing gowns and slippers, ironing board, steamer). *Breakfast* Breakfast was lovely, the breakfast room is a really nice, cosy environment (contrasted with the grandeur of the hotel), and served freshly baked pastries (I loved the custard and apple ones), hot breakfasts (like sausages, egg etc to suit the brits!), cold meats and cheeses, pancakes and waffles. Huge range, but the breakfast room was really calm and relaxed.

Stayed in August 2025

Inroom amenities dispensers are not functional

Location Professional and polite staff Valet parking Cleanliness Breakfast, coffee, welcome drink Late night sauna

Stayed in August 2025

The hotel lobby was fantastic and the building’s architecture was stunning. Valet parking and the morning car delivery worked perfectly. The rooms were nice and comfortable. Breakfast was rich and tasty, with salmon included, and we also appreciated the welcome drink upon arrival.

Stayed in July 2025

Breakfast - my expectations were higher a bit , it was good but not leading like f e Hilton does

Service is very professional , young staff, well pepared to be profesional and kind to the guests . Well , from my perspective this is 5 stars , I was even suprised that price was really good as well .

Stayed in August 2025

The shower head support was loosened (easy to tighten with a screwdriver), the soap dispenser support was loosened or broke (when you pressed to get soap it’s went down with the support—> Annoying). You cant notice this if you don’t use the soap. We stayed in room 405. Thank you!

Great Location, perfect staff, comfy bed and room. Extraordinarily beautiful hotel! Will visit again ☺️ beautiful view!

Stayed in August 2025

Professional service

Stayed in August 2025

Sauna broken

Stayed in August 2025

Parking a bit expensive

The building with the fantastic courtyard façade is wonderful. Very good breakfast.

Stayed in August 2025

I did not like the breakfast. The hot items were not even very hot. It's not enjoyable eating cold sausages, cold bacon and cold fried eggs, crepes and baked beans. These items should be quite hot to be enjoyable.

I like the Nespresso machine in the room and the size of the room. As well as the technology and switches in the room and the fact that they also had a fridge and glass bottled water as opposed to plastic.

Stayed in August 2025