9.6

Reviews of The Grand Mark Prague - The Leading Hotels of the World This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hybernská 12, Prague, 110 00, Czech Republic

  • Heather

    Reviewed: September 15, 2025 · Stayed in September 2025

    Verified review

    The property was classy, staff was always helpful and friendly. Amenities were great. Food was terrific.

    There was nothing that we didn’t like.

  • Rochelle

    Reviewed: September 14, 2025 · Stayed in September 2025

    Verified review

    Beautiful hotel Lovely staff. Generous extras Best restaurant in town

    Nothing

    Property response:

    Dear Mrs. Rochelle, Thank you so much for your wonderful review and for choosing The Grand Mark Prague for your recent stay. It is especially rewarding to hear your kind words about our beautiful hotel and the entire team. I must agree with you regarding your recommendation, Le Grill is really the best restaurant in town. Your appreciation means a lot to us, as we continuously strive to ensure that every guest feels warmly welcomed and cared for. We truly hope to have the pleasure of welcoming you back again on your next visit to Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Rochelle, Thank you so much for your wonderful review and for choosing The Grand Mark Prague for your recent stay. It is especially rewarding to hear your kind words about our beautiful hotel and the entire team. I must agree wi… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 15, 2025
  • Mohammed

    Reviewed: September 14, 2025 · Stayed in September 2025

    Verified review

    Very good breakfast and professional staff in a nice location

    Nothing

    Property response:

    Dear Mr. Mohammed, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us, appreciated our breakfast, and found our staff professional and welcoming. For alternative fitness options, please contact our Concierge team next time. We do cooperate with one fitness close to the hotel for those who need more equipment for a little surcharge. It would be our pleasure to host you again on your next visit to The Grand Mark Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Mohammed, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us, appreciated our breakfast, and found our staff professional and welcoming. For alternative fitness options, please c… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 15, 2025
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  • Anonymous

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review

    Great central location. The staff were excellent, very attentive. Some of the spa facilities weren’t available and could have been better but that didn’t detract from our stay. The concierge arranged some cars for us and all went like clockwork. I would recommend the hotel

    Steam room wasn’t working and only limited gym equipment with one treadmill (of only 2) not working. The view from balcony wasn’t very good but to be expected from the location.

    Property response:

    Dear Valued guest, Thank you very much for taking the time to share your feedback. We're truly pleased to hear that you enjoyed your stay, appreciated our central location, and that our staff – especially the concierge team – made a positive impression. It's always our aim to provide attentive and seamless service, and we're delighted that everything went smoothly for you. We also truly appreciate your constructive comments regarding the spa and gym facilities. Please rest assured that the steam room issue has since been resolved, and we are continuously working to improve the experience for all our guests, including upgrades to our fitness equipment. Thank you once again for your recommendation – it means a great deal to us. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Valued guest, Thank you very much for taking the time to share your feedback. We're truly pleased to hear that you enjoyed your stay, appreciated our central location, and that our staff – especially the concierge team – made a po… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 9, 2025
  • Nadya

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review

    Everything

    Property response:

    Dear Mrs. Nadya, Thank you so much for your wonderful review and heartfelt recommendation. We’re truly honored to hear that you were so pleased with the location, services, facilities, and food. Your kind words mean the world to us — they are the greatest reward for our team’s efforts. It’s always our goal to make each guest’s stay special, and knowing we achieved that for you brings us real joy. We sincerely hope to welcome you back again soon! Warmest regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Nadya, Thank you so much for your wonderful review and heartfelt recommendation. We’re truly honored to hear that you were so pleased with the location, services, facilities, and food. Your kind words mean the world to us — they… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 9, 2025
  • Anne

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review

    Breakfast excellent lovely setting in garden. Staff very helpful and friendly

    I have no criticism to make all was very good

    Property response:

    Dear Mrs. Anne, Thank you so much for your kind words. We’re truly delighted to hear that your stay was enjoyable and met your expectations. It’s wonderful to know you appreciated the breakfast and the garden setting — and especially that our team made you feel welcome and well taken care of. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Anne, Thank you so much for your kind words. We’re truly delighted to hear that your stay was enjoyable and met your expectations. It’s wonderful to know you appreciated the breakfast and the garden setting — and especially that … Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 9, 2025
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  • Janice

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review

    The staff was excellent. Very friendly and very helpful. Great location and very clean

    Property response:

    Dear Mrs. Janice, Thank you so much for your kind words. We’re thrilled to hear that our staff made such a positive impression by being friendly and helpful during your stay. We’re also pleased that you enjoyed our great location and found everything very clean—these are important to us in creating a comfortable experience for our guests. We look forward to welcoming you back soon for another wonderful stay in The Grand Mark Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Janice, Thank you so much for your kind words. We’re thrilled to hear that our staff made such a positive impression by being friendly and helpful during your stay. We’re also pleased that you enjoyed our great location and fou… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 8, 2025
  • David

    Reviewed: September 7, 2025 · Stayed in September 2025

    Verified review

    Beautiful property highlighting a magnificent garden dining space. Very pleasant and efficient staff and a super convenient location.

    Property response:

    Dear Mr. David, Thank you very much for your kind review. We’re truly delighted to hear that you enjoyed our property, especially the garden dining area – it’s one of our favorite features as well, and we’re so glad it stood out to you. Your compliments about our staff and the convenience of our location are greatly appreciated. It means a lot to us that you felt well cared for and comfortable throughout your stay. We hope to have the pleasure of welcoming you back again soon! Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. David, Thank you very much for your kind review. We’re truly delighted to hear that you enjoyed our property, especially the garden dining area – it’s one of our favorite features as well, and we’re so glad it stood out to you. Y… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 8, 2025
  • Mahmoud

    Reviewed: September 7, 2025 · Stayed in August 2025

    Verified review
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  • William

    Reviewed: September 6, 2025 · Stayed in September 2025

    Verified review
  • Melissa

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review

    Beautiful property! Great location! We had a wonderful stay in one of the best hotels we have ever stayed in. The staff were so kind and helpful. The garden restaurant for dinner was delicious. We loved staying here and can’t wait to come back!

    Property response:

    Dear Mrs. Melissa, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your stay with us was such a memorable one. It means the world to us that you consider our property one of the best you’ve ever stayed in. We’re especially pleased to know that our team made you feel welcome and cared for – your kind words about their helpfulness and kindness truly mean a lot. We're also happy to hear you enjoyed dinner in our garden restaurant. It's a special place for us too, and we’re so glad it added to your overall experience. We can't wait to welcome you back – it will be our absolute pleasure to host you again! Warmest regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Melissa, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your stay with us was such a memorable one. It means the world to us that you consider our property one of the best you’ve ever stayed… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 8, 2025
  • Olena

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review

    Great hotel. Delicious breakfast. Beautiful courtyard. Very attentive staff, special thanks to Bogdan and Olga from the reception.

    Property response:

    Dear Mrs. Olena, Thank you so much for your wonderful feedback! We're truly delighted to hear that you enjoyed your stay with us. It's especially heartwarming to know you appreciated our delicious breakfast, the peaceful beauty of our courtyard, and the attentive care provided by our team. A special thank you for recognizing Bogdan and Olga – we will gladly pass on your kind words to them. They will be thrilled to know they made a positive impact on your visit. We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Olena, Thank you so much for your wonderful feedback! We're truly delighted to hear that you enjoyed your stay with us. It's especially heartwarming to know you appreciated our delicious breakfast, the peaceful beauty of… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 8, 2025
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  • Maksym

    Reviewed: September 2, 2025 · Stayed in June 2025

    Verified review
  • Richard

    Reviewed: September 2, 2025 · Stayed in August 2025

    Verified review

    Executive Suite was good size - we were upgraded from another suite. Very helpful staff, clean and special. Good sized bathroom. Nice walk-in wardrobe plus another by the kitchenette in the room vestibule

    Not English Speaking TV entertainment in spite of having two tvs. News in English but movies in German and Czech only. You can rent an Apple box but in a suite you would expect at least one English speaking entertainment channel easily accessible.

    Property response:

    Dear Mr. Guy, Thank you very much for your wonderful review and for taking the time to share your experience. We're truly pleased to hear that you enjoyed the comfort and spaciousness of the Executive Suite, and that our team could assist in making your stay special. It’s always wonderful to know when our staff’s efforts and the cleanliness of our accommodations are appreciated. We also appreciate your feedback regarding the in-room entertainment. We're sorry to hear that the availability of English-speaking content did not meet your expectations. Your comments are very valuable to us, and we understand how important it is to feel at home, especially when relaxing in your suite. Please rest assured that we are already looking into more accessible and diverse language options for our guests, and your input will certainly help guide that improvement. Thank you once again for staying with us. We hope to have the pleasure of welcoming you back soon, and we’ll be happy to assist with any specific preferences you may have. Warmest regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Guy, Thank you very much for your wonderful review and for taking the time to share your experience. We're truly pleased to hear that you enjoyed the comfort and spaciousness of the Executive Suite, and that our team could ass… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 8, 2025
  • Amir

    Reviewed: September 1, 2025 · Stayed in August 2025

    Verified review
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  • Alexandros

    Reviewed: September 1, 2025 · Stayed in June 2025

    Verified review
  • Dubb

    Reviewed: August 31, 2025 · Stayed in August 2025

    Verified review
  • Marine

    Reviewed: August 31, 2025 · Stayed in August 2025

    Verified review
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  • Marine

    Reviewed: August 31, 2025 · Stayed in August 2025

    Verified review
  • E

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review

    Perfect location. Great staff, hospitable and friendly.

    Nothing

    Property response:

    Dear Mr. Thomas, Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed our location, found our staff to be hospitable and friendly, and felt comfortable during your stay. Your kind words mean a lot to our entire team — it’s always our goal to make every guest feel welcome and well taken care of. We hope to have the pleasure of welcoming you back again soon. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Thomas, Thank you so much for your wonderful review! We're truly delighted to hear that you enjoyed our location, found our staff to be hospitable and friendly, and felt comfortable during your stay. Your kind words mean a … Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 2, 2025
  • Marine

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review
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  • Gaurang

    Reviewed: August 29, 2025 · Stayed in August 2025

    Verified review

    Beautiful hotel with excellent hospitality. Each and every member of their team ensures your stay is the best in class.

    Nothing

    Property response:

    Dear Gaurang, Thank you so much for your wonderful review and for calling us the best in Prague! We are delighted to hear that you enjoyed both our hotel and the hospitality of our team. Your kind words mean a lot to us, as each member of our staff takes great pride in ensuring our guests feel truly cared for. We look forward to welcoming you back for another exceptional stay in The Grand Mark Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Gaurang, Thank you so much for your wonderful review and for calling us the best in Prague! We are delighted to hear that you enjoyed both our hotel and the hospitality of our team. Your kind words mean a lot to us, as each member o… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    September 2, 2025
  • Bashar

    Reviewed: August 26, 2025 · Stayed in August 2025

    Verified review

    We had a wonderful stay at the Grand Mark Hotel in Prague. From the moment we arrived, the staff were extremely nice and attentive, always making sure we felt welcome and comfortable. A special mention goes to Belal, the doorman, who was exceptionally pleasant and went out of his way to assist us in any way he could — his warm attitude truly made a difference. The rooms were clean, spacious, and very comfortable, providing everything we needed for a relaxing stay. The restaurant was also excellent — both breakfast and dinner were delicious, with a great variety and high quality of food. Overall, our experience at the Grand Mark Hotel was outstanding, and I would highly recommend it to anyone visiting Prague.

    Property response:

    Dear Mr. Bashar, Thank you so much for your generous review and for recommending The Grand Mark Prague. We are truly delighted to know that your stay with us was such a wonderful and comfortable experience. Your kind words about our attentive team mean a great deal to us, and we will be sure to share your special mention with Bilal. His warm spirit and dedication to helping our guests feel welcome reflect exactly what we strive for every day. We are equally pleased that you enjoyed the comfort of your spacious room as well as the variety and quality of our restaurant, both at breakfast and dinner. It is our greatest reward to know that you felt well cared for throughout your stay. We hope to have the privilege of welcoming you back again on your next visit to Prague. Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mr. Bashar, Thank you so much for your generous review and for recommending The Grand Mark Prague. We are truly delighted to know that your stay with us was such a wonderful and comfortable experience. Your kind words about our atten… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    August 27, 2025
  • Carl

    Reviewed: August 22, 2025 · Stayed in August 2025

    Verified review
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  • Jennifer

    Reviewed: August 22, 2025 · Stayed in August 2025

    Verified review

    The entire staff was exceptional. Everyone from check-in to wait staff to housekeeping strives to ensure guests have a terrific experience. I would stay again. Rooms are large, we enjoyed a suit with a balcony view. Piano player in the courtyard is lovely!

    Portions of the hotel are showing age (wear in carpet, etc.) Our room had a combo shower/tub vs. walk in shower. I recommend you ask for a room with a walk in shower.

    Property response:

    Dear Mrs. Jennifer, Thank you very much for your heartfelt review regarding your recent stay. We're truly delighted to hear that you had such a wonderful stay with us — from the warm welcome at check-in to the attentive service from our restaurant and housekeeping teams. It’s great to know you enjoyed your spacious suite with a balcony and the lovely piano music in the courtyard. We also appreciate your honest feedback about the room details. Please know that we’re continuously working on updates and improvements to enhance our guests’ comfort, and your note about the shower is especially helpful. We’d love to welcome you back in the future — perhaps in a room with a walk-in shower next time! Warm regards, Aneta Vobornikova Front Office Manager

    Dear Mrs. Jennifer, Thank you very much for your heartfelt review regarding your recent stay. We're truly delighted to hear that you had such a wonderful stay with us — from the warm welcome at check-in to the attentive service from o… Show more

    The Grand Mark Prague - The Leading Hotels of the World
    August 25, 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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