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Reviews of Hotel Palacky 4 stars

Stara Louka 40, Karlovy Vary, 360 01, Czech Republic

#73 of 100 hotels in Karlovy Vary

Guests' Choice

Review score

Based on 643 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7

  • Location

    9

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    8.5

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Showing 1 - 63

  • Reviewed: 25 September 2018

    6.7
    Situation of hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    My room's position was bad, whereas i remarked my wishes about my room's position, but they didn't consider my request. On the other hand, restaurant of hotel was too too much expensive.

    Situation of hotel.

    Stayed in September 2018

  • Reviewed: 13 August 2018

    9.6
    Situated in the city centre.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Far from bus station (30 minutes walk).

    Situated in the city centre. Vey large double room. Lovely sight from the chamber's windows. Reception staff was very welcoming. Quality/price is almost unbeatable. Would definately recommend!

    Stayed in August 2018

  • Reviewed: 4 July 2018

    8.8
    A hot spring resort town from the old empire days in Czech Republic
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    We did have an unfortunate situation with taking showers for our two day visit. They seemed to run out of bath towels on the second day and supplied us with hand towels.

    The room was in an upper floor with a great view of the waterway below in the town square. It did not have AC, but the weather was very cool in the evening. The bed was very comfortable. The breakfast in the morning was very good. The serving staff very professional. The reception staff were very helpful and knowledgeable.

    Stayed in June 2018

  • Reviewed: 2 April 2018

    5.4
    location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the room needs maintenance. all the furniture is old. window are really broken and cannot be closed properly. we had a hole in the bathroom ceiling from where drops of water were falling on the floor. breakfast was really low quality and poor: dry bread and cheese, no variety.

    location the staff was helpful and kind

    Stayed in April 2018

  • Reviewed: 24 January 2018

    6.7
    Overall impression is very depressive although close to springs
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    Small rooms, not comfortable, very old-fashioned, also booked double room but upon arrival provided single which was awful like a prison

    Food in the restaurant not bad, not too far form the srpings

    Stayed in December 2017

  • Reviewed: 31 December 2017

    5.8
    Not too far from mineral sources, food not bad
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Ordered big room but had to live in single 15 sq. m that is a very tiny and uncomfortable room. Although difference was reimbursed. In general I would not advise this hotel.

    Not too far from mineral sources, food not bad

    Stayed in December 2017

  • Reviewed: 2 November 2017

    9.6
    Will highly recommend Palacky Hotel, would defo come back to it.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Breakfast was a little bit of disappointment but it did not really matter as lots on offer once you go out exploring the beauty of Karlovy Vary.

    We had a penthouse room no 45 up on the 4th floor with gorgeous view, the room was very spacious, bright and clean, bathroom size exceeded our expectations. The staff was very friendly and helpful.

    Stayed in November 2017

  • Reviewed: 24 August 2017

    7.0
    Do not eat at Capri restaurant outside the hotel. The biggest rip off ever with average food.
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night

    The fact that we had to park miles away up the hill. As you can't park outside the hotel, you have to park the other side of the river in a space that is not the hotel space, leave family in car, walk to hotel, check in, come back, pick up luggage risk leaving car in an illegal spot, then rush back, park car up the hill which is a 10/15 minute walk back to hotel and then the whole process again for check out this time walking up a steep hill to get the car in the heat which makes having a shower in the morning pointless

    Large rooms . Old style with high ceilings so as a family we did not feel cramped at all. Hotel also in an excellent location.

    Stayed in August 2017

  • Reviewed: 4 August 2017

    7.5
    Good experience
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 3 nights

    it is quite hot in the rooms sometimes, we could feel the lack of an A/C. the mattresses and pillows were not the most comfortable ones.

    very nice breakfast,awesome location,very friendly staff especially Yacub at the reception.

    Stayed in August 2017

  • Reviewed: 9 May 2017

    9.6
    lovely place with lovely personal
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It was a very lovely place in the center of the city, everything was very close. The personal was very lovely and friendly. The breakfast was included, it was tasty and rich. The room was clean, comfortable and quiet. I loved my staying here! Thank you.

    Stayed in May 2017

  • Reviewed: 2 May 2017

    7.9
    Good value for money
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The furniture in the room and overall the hotel needs urgent refurbishment as everything is old and past the use by date. The mattresse was terribly uncomfortable as it was dented and hollow from other visitors. The breakfast was completely appalling, inedible with no fresh products. Everything tasted wrong and old.

    The superior room was very specious and comfortable. The bathroom was large and had everything it needed. The view from the room absolutely breathtaking.

    Stayed in May 2017

  • Reviewed: 16 April 2017

    8.8
    Best without car
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    seems to me, that I was lucky to get the opportunity to get the only nearby parkingplace - street parking for 10 EUR - otherwise I should have parked away from the hotel

    Perfect location - fair price

    Stayed in April 2017

  • Reviewed: 12 January 2017

    10
    Awesome stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Staff is friendly, you really don't get that in Czech Republic. Facilities are great, room was clean, value for money. Location is good, not in the center, but the city is so small; furthermore, the hotel is located at the most beatiful part of the city and close to the cablecar.

    Stayed in January 2017

  • Reviewed: 11 January 2017

    7.9
    Very good value in an overpriced town
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The male waiter was not very happy or pleasant at breakfast, the young girl was very helpful.

    Good value for money. Some very pleasant reception staff, others less so. Breakfast was good and the room warm and clean

    Stayed in January 2017

  • Reviewed: 4 January 2017

    6.7
    Very well located
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was really poor and not fresh... I stayed in another hotel in the same city with the same price and way better cleaness and breakfast..

    Very well located

    Stayed in January 2017

  • Reviewed: 12 November 2016

    9.2
    The localization;
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Some staff didn't talk English (between nothing at all and only a little bit). Poor breakfast and in a tiny room; no parking

    The localization; the staff was really friendly (although the trouble with the language); huge room, very clean, with everything you need.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    2.9
    the hotel parking site is for room guests not for their staff.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    I ask a parking place for my car when we check in on 23rd Sep 2016 the staff of hotel she said they will offer the parking site nomber 10 and 11 after 18:00 but when after dinner I fund the two cars still occupied there then I told the staff where I parking my car she told me if any trouble call her she must take care and resolve it for me, something terrible thing happened on next morning my car was tow by police so that I have to pay KC 2950+300 fine ticket to take my car out . I hope booking.com can help me to refund the fine please.

    Stayed in September 2016

  • Reviewed: 23 July 2018

    10
    Het was perfect!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Alles was dik in orde!

    Het was perfect!

    Stayed in June 2018

  • Reviewed: 18 July 2018

    5.0
    location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    they gave us bad key from the in-front door - in the night quite pity to enter the hotel

    location

    Stayed in July 2018

  • Reviewed: 10 July 2018

    5.0
    Useful place to stay for the Film Festival
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Disappointed no bath in single rooms

    Good position

    Stayed in July 2018

  • Reviewed: 25 June 2018

    10
    The hotel is excellent.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It took time to find the entrance.

    Large, comfortable room, delicious breakfast.

    Stayed in June 2018

  • Reviewed: 17 May 2018

    10
    Loved Karlof Vary, great to have secure parking (extra cost) and lots of facilities.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was not cleaned for second night.

    Location, parking, restaurant.

    Stayed in May 2018

  • Reviewed: 5 May 2018

    7.5
    Breakfast buffet was good.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Single room was small TV choice was limited.

    Breakfast buffet was good.

    Stayed in May 2018

  • Reviewed: 28 April 2018

    10
    Would highly recommend this property.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Checkin staff very friendly and helpful. Room & facilities very adequate in excellent location.

    Stayed in April 2018

  • Reviewed: 18 April 2018

    9.6
    Great and helpful staff!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great and helpful staff! Huge rooms with great views.

    Stayed in March 2018

  • Reviewed: 3 April 2018

    7.1
    clean place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    no free parking, old bef and furniture

    clean place

    Stayed in April 2018

  • Reviewed: 24 March 2018

    7.1
    Location is good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was not comfortable

    Location is good

    Stayed in March 2018

  • Reviewed: 11 February 2018

    2.9
    everything
    • Solo traveller
    • Single Room
    • Stayed 14 nights

    everything

    Stayed in February 2018

  • Reviewed: 8 January 2018

    7.1
    breakfast not good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    not international breakfast

    not good

    Stayed in January 2018

  • Reviewed: 27 November 2017

    7.1
    Location of the hotel
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Restaurant service - we had the most expensive cake ever, which unfortunately was uneitable!

    Location of the hotel

    Stayed in November 2017

  • Reviewed: 27 October 2017

    8.3
    Location, breakfast, room
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Matresses were very squeezed.

    Location, breakfast, room

    Stayed in October 2017

  • Reviewed: 29 August 2017

    10
    The family room was huge, with two separate rooms.
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted via mobile

    The family room was huge, with two separate rooms. Very comfortable beds and very clean. Beautiful views and great location.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    8.3
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing that went wrong is we had no hot water in the morning.

    Hotel Palacky is in a great spot. Right in the middle of the beautiful old town.

    Stayed in August 2017

  • Reviewed: 13 July 2017

    8.8
    Pretty good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The beds were a little tough but a great size. The warm breakfast wasn't as good as the cold.

    The bathroom was nice

    Stayed in July 2017

  • Reviewed: 12 May 2017

    9.2
    Big and pleasure room, nice personel, good view from the...
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    High price in the resaurant.

    Big and pleasure room, nice personel, good view from the window

    Stayed in May 2017

  • Reviewed: 3 May 2017

    8.8
    The location is very good.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    The location is very good.Breakfast was sufficient and varied.

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 May 2016

    5.0
    There greatest advantage is the location - as most people...
    • Leisure trip
    • Solo traveller

    The furniture in the room is ok (quite old but still comfortable) but there was only 1 bedside lamp for 2 guests so only 1 person could use it and another one was supposed to fall asleep)) The curtains were a bit torn, there was no hook in the bathroom so there was absolutely no place to keep your clothes while taking a shower. We stayed in room 36 which has a definitely small bathroom - the shower cabin definitely won't fit an average man and a sink is so small that even when you try to wash your hands you must be careful or water (hot! - no cold water in the sink, only in the shower) will be everywhere. The housekeepers - that's the biggest problem - we stayed there 8 days and the lined wasn't changed (!!) - I guess, they change it only once - after the check out(( The towels were replaced regularly but a few times I got torn ones(( They also put the shower gel and shampoo only once ( on the check-in day) - be ready for that and take ones if you plan to wash your hair more than once a week)))

    There greatest advantage is the location - as most people come to drink water, it won't take you much time to walk to the Colonade. Good breakfasts are also worth-mentioning. The choice wasn't stunning but quite good - oatmeal, cottage cheese, 2 types of yoghurt (plain + berry), cereals (3 types), eggs (fried/ omelette), sausages (2 types), vegetables (fresh/ boiled), cheese & ham, butter & jam, 1/2 types of cakes, beverages (coffee is definitely instant but there are a lot of places to drink an amazing one in the nearby cafes) Also we were surprised to get a "breakfast pack" on the departure day (we had an early check-out and there were 2 packs left for us at the reception - bottled water, sandwiches with cheese and ham, apples, butter, pate) - but you should ask for it one day in advance

  • Reviewed: 22 April 2016

    9.6
    Good hotel to staying in Karlovy Vary, big spacious room...
    • Leisure trip
    • Couple

    Hotel not have own parking place, if you come to Karlovy Vary by car its only possibility to park it up on hill in parking house for 280 CZK for 24 h and by foot go to down to hotel.

    Good hotel to staying in Karlovy Vary, big spacious room with view on river, bed is huge in comfortable, bathroom - 5 stars, furniture little old, but its useful, breakfast is good and tasty.

  • Reviewed: 20 November 2015

    9.2
    The location is perfect .
    • Leisure trip
    • Couple

    The location is perfect .The view to the ciry and the river is amazing.The room is very large with large windows.Very good WI-FI connection and very good breakfast. Most perfect the value for money!

  • Reviewed: 17 August 2015

    8.8
    Great location, beautiful old town building.
    • Leisure trip
    • Solo traveller

    Missed air conditioning (been there in the hottest weeks of the year).

    Great location, beautiful old town building. I did not really miss nothing in this hotel. In the range of 100 meters there is an ATM cash machine, restaurant, shops, theater, bus stop, horse carriage station etc.

  • Reviewed: 16 July 2015

    6.7
    Good location and nice big room.
    • Leisure trip
    • Couple

    Parking in the city is a nightmare, but receptionist could offer no help in guiding us to where we could park our car! At breakfast, the tables were dirty and knives were missing. The responsible person was angry when we asked for a knife...

    Good location and nice big room.

  • Reviewed: 2 July 2015

    6.7
    Location of Hotel was great, there was a fridge and safe in...
    • Leisure trip
    • Couple

    Beds were not comfortable and they only have 2 parking spaces even though the website indicates they have a lot of parking available. What they mean is there are a lot of parking garages for you to pay for parking. The people during check in and check out were very rude and unprofessional. I would not stay here again, I suggest another hotel

    Location of Hotel was great, there was a fridge and safe in the room and room was very spacious

  • Reviewed: 5 March 2015

    10
    I had all the comfort i could imagine for my trip.
    • Business trip
    • Solo traveller

    I had all the comfort i could imagine for my trip. The location just coulnd't be better. It is right in the heart of the town. The breakfast was tasty and tthere is a big choice of food. The staff is incredibly friendly. I just loved that place and hope to come back soon!!

  • Reviewed: 24 February 2016

    9.6
    Left a charger there they went above and beyond to get it to...
    • Leisure trip
    • Couple

    Old but still ok

    Left a charger there they went above and beyond to get it to us!

  • Reviewed: 4 January 2016

    9.2
    No parking
    • Leisure trip
    • Couple

    No parking

  • Reviewed: 27 December 2015

    8.3
    very friendly stuff even a bit unorganized.
    • Leisure trip
    • Couple

    very friendly stuff even a bit unorganized. well located and very rich breakfast.

  • Reviewed: 26 December 2015

    8.3
    It is better if the room with facilities such as wave oven,...
    • Leisure trip
    • Solo traveller

    It is better if the room with facilities such as wave oven, etc.

  • Reviewed: 22 November 2015

    7.5
    Big living room, big bathrooms, clean rooms
    • Leisure trip
    • Couple

    dirty balcony, cigarette waste and towel from previous guest

    Big living room, big bathrooms, clean rooms

  • Reviewed: 3 November 2015

    9.2
    The location is perfect we had a superior room which was...
    • Leisure trip
    • Couple

    The location is perfect we had a superior room which was very spacious and with a great view. The staff was very friendly, overall a great experience

  • Reviewed: 26 October 2015

    6.7
    Location, cleanliness, breakfast
    • Leisure trip
    • Couple

    Room with view on the river wasn't available for us unfortunately

    Location, cleanliness, breakfast

  • Reviewed: 11 October 2015

    7.5
    Nice hotel
    • Leisure trip
    • Group

    The beds where the hardest I have ever tried to sleep on

    Nice hotel

  • Reviewed: 14 August 2015

    6.3
    Location and restaurant
    • Leisure trip
    • Family with older children

    No wifi connectivity

    Location and restaurant

  • Reviewed: 29 July 2015

    7.5
    location.
    • Leisure trip
    • Group

    checkin not efficient. have to wait a long time because noone was at counter. some statffs do not speak english.

    location.

  • Reviewed: 26 July 2015

    8.8
    Spacious and quiet room, wifi.
    • Leisure trip
    • Couple

    Spacious and quiet room, wifi.

  • Reviewed: 9 June 2015

    8.8
    fantastic location
    • Leisure trip
    • Couple

    Parking a real problem

    fantastic location

  • Reviewed: 22 April 2015

    10
    We loved the breakfast!
    • Leisure trip
    • Couple

    We loved the breakfast!

  • Reviewed: 14 April 2015

    9.2
    I got a room upgrade upon my arrival - great view, nice and...
    • Leisure trip
    • Solo traveller

    I got a room upgrade upon my arrival - great view, nice and cozy hotel in the hear of the town, close to everything I needed.

  • Reviewed: 12 April 2015

    9.2
    EVERYTHING
    • Leisure trip
    • Couple

    EVERYTHING

  • Reviewed: 21 February 2015

    10
    Location is ideal
    • Leisure trip
    • Group

    Location is ideal

  • Reviewed: 17 February 2015

    8.3
    Great location for the price
    • Leisure trip
    • Couple

    Great location for the price Spacious room

  • Reviewed: 15 February 2015

    10
    Very big room!
    • Leisure trip
    • Couple

    Wifi is very slow.

    Very big room!

  • Reviewed: 13 January 2015

    9.2
    Large and spacious room, breakfast fine, wi-fi great,...
    • Leisure trip
    • Couple

    Large and spacious room, breakfast fine, wi-fi great, everything ok

  • Reviewed: 1 January 2015

    8.8
    Огромный номер, добротный завтрак, классный вид на...
    • Leisure trip
    • Couple

    Stuff's vacuum cleaner didn't go under bed. We had to show them how to do this.

    Огромный номер, добротный завтрак, классный вид на набережную.

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Showing 1 - 63

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