9.1

Reviews of Hotel Palatin This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Lázeňská 16/10, Karlovy Vary, 36001, Czech Republic

  • Bagrat

    Reviewed: August 21, 2025 · Stayed in August 2025

    Verified review
  • Maša

    Reviewed: August 20, 2025 · Stayed in August 2025

    Verified review

    The location is perfect, right on the promenade. Room was big and spacious. Parking was provided. Very tasty breakfast.

  • Marios

    Reviewed: August 19, 2025 · Stayed in August 2025

    Verified review
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  • Iuliia

    Reviewed: August 10, 2025 · Stayed in August 2025

    Verified review

    Very clean, friendly personal, good location

  • Petra

    Reviewed: August 9, 2025 · Stayed in July 2025

    Verified review
  • Arkisto

    Reviewed: July 28, 2025 · Stayed in July 2025

    Verified review

    Absolutely amazing atmosphere, lovely owner who made every effort to accommodate our needs, far beyond our expectations. Great and helpful staff, both at the reception desk and the kitchen. Getting our coffees on the second day exactly like we had them on our first day without us saying a word was really impressive!

    The fact that we have to leave after just 2 nights... We wish we could stay longer!

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  • Lisa

    Reviewed: July 16, 2025 · Stayed in July 2025

    Verified review

    Clean, central, friendly staff

    Maybe needs a little updating but clean and looked after

  • Eliza

    Reviewed: July 13, 2025 · Stayed in June 2025

    Verified review
  • Denitza

    Reviewed: July 4, 2025 · Stayed in July 2025

    Verified review

    Top center, parking nearby, huge room, high ceilings, great breakfast, nice host. One of those places that are true 10.

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  • Bettina

    Reviewed: June 22, 2025 · Stayed in May 2025

    Verified review
  • Raymond

    Reviewed: June 11, 2025 · Stayed in June 2025

    Verified review

    Perfect location in the center of town; staff very friendly and attentive; excellent old world family operated hotel feel in contrast with a modern chain; very nice breakfast; reasonable price - excellent value

    The bedding could have been better

  • Wang

    Reviewed: May 30, 2025 · Stayed in May 2025

    Verified review
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  • Sharron

    Reviewed: May 4, 2025 · Stayed in April 2025

    Verified review
  • Marcel

    Reviewed: April 20, 2025 · Stayed in April 2025

    Verified review

    1.Hospitality at the highest level, in this hotel we had the feeling that we came to our family 2.Very good location 3.Very clean 4. Good Breakfast

    Everything was great

    Property response:

    Dear Marcel, thank you so much. We are very pleased that you felt like at home and that we could make your stay in Karlovy Vary more pleasant. Hotel Palatin team

    Hotel Palatin
    April 29, 2025
  • Shay

    Reviewed: March 25, 2025 · Stayed in March 2025

    Verified review

    The location, which is in the town’s Main Street, close to many shops, restaurants and baths.

    There are now curtains or shutters, that hide the sunlight. Due to day we were forced to wake up very early. Also, there is no air conditioning system in the hotel. We were lucky to stay in the hotel when it’s still cold outside, and as I have already read in previous review, the missing AC could be a huge problem.

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  • 7.0 Good
    Htuann

    Reviewed: March 23, 2025 · Stayed in March 2025

    Verified review
  • Marinos

    Reviewed: March 20, 2025 · Stayed in March 2025

    Verified review

    Everything was perfect. Many congratulations to the owner and the impeccable staff.

    Property response:

    Dear Mr. Marinos, thank you very much and we are glad that you enjoyed your stay at the hotel. Hotel Palatin team

    Hotel Palatin
    April 29, 2025
  • Timothy

    Reviewed: March 3, 2025 · Stayed in March 2025

    Verified review
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  • Olga

    Reviewed: February 2, 2025 · Stayed in February 2025

    Verified review

    Location, comfortable bed. Breakfast was good, however not a 10 out of 10

    No kettle in the room, you have to walk down to the lobby. No coffee in the room either. It was cold in the room despite the heaters being on max. Cold floor in the bathroom and room itself. Sofa was broken. We booked a bigger room but were initially given a smaller one. I went downstairs to clarify and was told that booking distributes the rooms automatically, I doubt that. I was given a bigger room eventually but received no apologies whatsoever. Extremely expensive parking of 16€.

  • Jorge

    Reviewed: January 13, 2025 · Stayed in January 2025

    Verified review

    The location is amazing, very central; the room was big, clean, and quiet, even though it was in the center of the town. The staff was very friendly and helpful, and the breakfast spread was fantastic, definitely worth its price!

    The bed wasn't very comfortable, especially the pillows; we wanted to try the massages at the hotel, but there was no service available due to the season (the staff kindly recommended an alternative)

  • Petra

    Reviewed: December 24, 2024 · Stayed in December 2024

    Verified review

    Location was fantastic and the staff were really lovely and helpful. Went out of their way to help and breakfast was really lovely.

    Our rooms were on the 4th floor and felt a little attic like. Quite compact but that was ok. Tiny windows, no views which was disappointing. No coffee tea facilities in room, no daily clean towel service, heater in bathroom didn’t do much and shower dripping all night. We booked months in advance hoping we would have a room like the pictures. We then paid extra to “upgrade” one of the rooms. So considering we came from the other side of the world it was a little disappointing. Perhaps the other rooms are better.

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  • Marta

    Reviewed: December 18, 2024 · Stayed in December 2024

    Verified review

    We felt here like we were at home 💚

    Property response:

    Dear Marta, thank you for the nice review. We are very pleased that you felt comfortable in the hotel. We look forward to your next visit :)

    Hotel Palatin
    December 23, 2024
  • Jen-hsi

    Reviewed: December 3, 2024 · Stayed in December 2024

    Verified review

    A wide variety of breakfasts. The staff is very kind. The room size is perfect and the bathroom is large enough.

    The pillow is too soft and it would be better to have a kettle in the room.

    Property response:

    Dear Mrs. Jen-Hsi, We are very pleased that you were satisfied with the hotel and its services. Thank you for the nice review. Hotel Palatin team

    Hotel Palatin
    December 4, 2024
  • 7.0 Good
    Camila

    Reviewed: December 2, 2024 · Stayed in November 2024

    Verified review

    The heater doesn’t work properly

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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