Perfect location, just in the city centre! Breakfast was tasty! Personel was also very open and helpful!

Stayed in February 2024

Nothing. The one caveat is that it is important to request assistance with finding parking, as the hotel’s spots are limited. However, there are multiple options fairly nearby.

The hotel is located very near the Colonnade, in the riverfront pedestrian zone. It’s a beautiful, small hotel with very courteous staff.

Stayed in March 2024

Nothing…it was fantastic!

Location fantastic and staff extremely friendly and accommodating since weather delayed our check in time significantly

Stayed in December 2023

I wish there would have been restaurants closer by since the hotel only serves breakfast.

The hotel staff was amazing. The breakfast substantial. The front desk assisted me in arranging spa services at Elizabeth spa.

Stayed in December 2023

I was very pleased with everything.

Large double bathroom. Wonderful breakfast; Clean and modern accommodation's; Location in the city centre; free parking.

Stayed in November 2023

Limited rooms with view

The location was great and the staff made the stay even better

Stayed in October 2023

We stayed here for one night and arrived pretty early. The room was not ready yet but we could leave our luggage and start exploring the city. The reception was very welcoming, nice and friendly and well prepared. The room itself was clear and comfortable. A bit small but if you use it only for sleeping it was enough space. The location is right in the middle of the main part of the city center. Right where you need to be. The taxi has to drop us off about 800 m away from the hotel as the hotel is located on a walking street where no cars are allowed. But that's not a problem. Getting the taxi to close by next morning was also no problem. We had to leave early in the morning, one hour before the breakfast actually would have started. But we asked on our arrival if we could grab a breakfast bag in the morning but the hotel staff offered to open the breakfast one hour earlier for us. It might not offer all choices, though. We agreed and next morning every was ready when we needed it. From what we could tell there wasn't even anything missing. Friendly staff at the breakfast as well. That's how you make happy customers :)

Stayed in August 2023

The hotel was perfect but it is quite a long walk from the station - about 25 minutes.

from the moment we arrived the staff were helpful, trying to get our room ready immediately as we had arrived early, offering umbrellas when it started to rain unexpectedly, The whole hotel has the feeling of being very well looked after - immaculate furnishings, spotlessly clean, it's bang in the middle of town, in the pedestrian area, 50m to the stone colonnade. The breakfast (which they allowed us to take early as we had an early train) was delicious - plenty of choice in a lovely dining room.

Stayed in August 2023

Excellent location, friendly and helpful staff, wide breakfast selection, reserved parking

Stayed in August 2023

The hotel was in a great location, just at the promenade. The room was spacious and the beds were very comfortable. The hotel was very clean and the receptionist was extremely helpful.

Stayed in July 2023

Great breakfast choices and a very clean and comfortable room. The location of the hotel was perfect to explore the town.

Stayed in August 2023

No air conditioning. It was a bit hot at night but helpful to get a fan in the room.

Great central location, nice rooms that appear recently remodeled, and good breakfast. The staff members were friendly and very helpful with every request or question.

Stayed in June 2023

That was my second time here. Excellent location and always very friendly and helpful staff.

Stayed in June 2023

Clean nice hotel with great location! Thank you very much for team Lenka, Lucy, Zaur you are the best!

Stayed in June 2023

Nothing really!

The staff were amazing. I wanted to watch eurovision on the night we were there and they went out of their way to see if I could do this. They were very helpful and responsive to other questions we had about Karlovy Vary. The breakfast was delicious and the staff made more crepes when we said we were enjoying them, without being asked. It was a very lovely 3 day stay.

Stayed in May 2023

Well... nothing really. Everything was grand!

Located right in the very heart of the city center, this cosy hotel offers a perfect price/quality ratio. All the main attractions and locations during major city events such as KVIFF are just in a walking distance. Rooms have large windows, comfy beds and big enough bathrooms that can easily fit two people at once :) Our breakfast was included in the price, and we couldn't be more satisfied with it - varied buffet breakfast offerings accompanied by pleasant staff. Generally we were very happy about our stay.

Stayed in May 2023

Great staff, very friendly and helpful.

Really good deal, pleasently suprised.

Stayed in May 2023

It would be even more perfectt if there was a pool.

Since the beginning the receptionist Natalie was very polite and explained to us all the dynamics in detail. The room is very clean and has everything you need, including dryer for your hair and a minibar. The food offer in the morning buffet was delicious and also the service was super polite and attentive. The hotel is perfectly placed in a part of the city were you can start exploring the nicest buildigs to see as it is a few steps away from Marianzke Lanske iii (like literally 1 minute walk). We would definitely stay again.

Stayed in May 2023

Very cozy hotel in the old building, and the room was light with a high ceiling and big space. I like the bathroom and availability of sinks - for 2 people it is really comfortable :) The staff was friendly and polite. We also ordered a massage - were satisfied.

Stayed in December 2022

Very well built and maintained. super clean. Minibar was reasonably priced even though we didn’t use it. Nice tea/coffee room open all the time. We booked at the last minute from the train and when we found out reception might be closed by the time we got there, they offered to wait for us. Location couldn’t be better for access to the sights. Fantastic breakfast.

Stayed in February 2023

Pillows way to soft but that is a personal thing and I am sure most people would love these pillows. so big.

Reception was very friendly and helpful. Room great size. Hotel right in the middle of the main street.

Stayed in January 2023

very nice and friendly staff. great location

Stayed in December 2022

Shower water pressure was very low.

Great location, good breakfast, very friendly staff.

Stayed in December 2022

double bed which they made us pay double for were actually 2 single beds shoved together

location, friendliness of staff and breakfast

Stayed in November 2022