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Reviews of Promenáda Romantic & Wellness Hotel 4 stars

Tržiště 31, Karlovy Vary, 360 01, Czech Republic

#1 of 100 hotels in Karlovy Vary

Guests' Choice

Review score

Based on 325 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.2

  • Location

    9.8

  • Facilities

    9

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    9.2

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Showing 1 - 54

  • Reviewed: 7 September 2018

    8.8
    Well located hotel for a visit to Karlovy Vary
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night

    Food selection at breakfast could have been greater. The swimming pool required a short walk outside to a building at the back off the hotel.

    Very good location, could walk everywhere. Room and bathroom were clean and well organised. Very helpful welcoming person on reception. Valet parking.

    Stayed in September 2018

  • Reviewed: 3 September 2018

    9.6
    there was an event on the same day and I COULD NOT ACCESS...
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    there was an event on the same day and I COULD NOT ACCESS the hotel by car a notification telling us about this limitation so we could have re arrange our checking in time accordingly there should have bee

    Stayed in September 2018

  • Reviewed: 23 May 2018

    10
    HIGHLY RECOMMENDED FOR VALUE FOR MONEY AND EXCELLENT SERVICE
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    nothing

    perfect location in the exact centre of town. Staff was very friendly and knowledgable. they went out of their way to accomodate(early breakfast,bringing the car around etc). The room was huge,clean and everything in working order. There is nothing bad to say about the hotel and the adjacent restaurant is absolutly fantastic-excellent food and servuce!

    Stayed in May 2018

  • Reviewed: 16 April 2018

    6.7
    Fine but certainly nothing special. Would have hoped for a bit better for the money.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    The decor was pretty old, the hotel wasn't super nice and not as good as it looked in the pictures. I would seek something better for the price (which was 5 star price by the way)

    Good location and the restaurant is very very good.

    Stayed in April 2018

  • Reviewed: 26 December 2017

    9.6
    I would certainly recommend the Promenada to my friends!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff were super wonderful! We had a heck of a time trying to drive in. We parked and walked to the hotel; one of the staff walked with my husband back to the car to get it and our luggage to the hotel!!! Super grateful for that!!! Room was cozy and warm. The restaurant was recommended by a local who works at another hotel. Of course we ate at the hotel and savored every delicious bite!

    Stayed in December 2017

  • Reviewed: 9 November 2017

    8.8
    The hotel is in a good position in the centre of the town.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    The hotel is in a good position in the centre of the town. My bedroom was spacious and comfortable. The breakfast buffet was perfectly adequate. I dined in the restaurant, and the food & wine were both very good, possibly a little expensive by Czech standards although reasonable enough when compared to, say, a London restaurant. The town itself is of great interest for its architecture and setting and is correspondingly crowded with tourists (or was on my visit). I can recommend the trip on the Diana funicular (by the side of the Hotel Pupp); on a cloudless autumn day the views were magnificent. Good restaurant at the top as well.

    Stayed in October 2017

  • Reviewed: 31 August 2017

    10
    Awesome pampered stay!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Very nice, family run Spa - Wellness Hotel. Impeccable service, very helpful staff. Great breakfast, top notch restaurant for an upscale dinner. Very centrally located. My wife loved the pampering spa treatment, while i enjoyed the sauna and the pool. Not cheap, but well worth the money. Karlovy Vary is a sparkling Spa town!

    Stayed in August 2017

  • Reviewed: 24 July 2017

    9.6
    Friendly staff, valet parking, excellent accommodations,...
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning in room

    Friendly staff, valet parking, excellent accommodations, comfortable bed, close to all attractions. I highly recommend the restaurant in the hotel...the food was fabulous!

    Stayed in July 2017

  • Reviewed: 3 July 2017

    10
    Comfy hotel with great restaurant!
    • Leisure trip
    • Family with young children
    • Suite Duplex (4 Adults)
    • Stayed 2 nights

    Massage was just OK, could have been better.

    The swimming pool was very nice. Dinner in the restaurant was wonderful, and a great value. Front desk staff was friendly and helpful.

    Stayed in June 2017

  • Reviewed: 23 April 2017

    10
    Romantic weekend in heaven
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom "milk glass" doors with quite good design, but more nice looking than functional.

    Excellent an friendly staff (reception as well as restaurant), extremely helpful and kind. Restaurant is recognized as #1 in the region and truly deserves such rating - great service and tasty food... very well presented. You feel the spirit, but in the same time friendly, family approach... nothing too posh. Great for business meeting as well as leisure dinner with friends. Hotel is located in the middle od central location... just few meters far from most interesting parts of Karlovy Vary. Really enjoyed... thanks

    Stayed in April 2017

  • Reviewed: 29 October 2016

    9.6
    Traveling in Czech Republic
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were on the first floor, just next to the elevator and coffee corner, which could be a little bit annoying for a longer stay because of the noise. The bathroom door was all glas with a gap between the sliding door and the wall so you have no privacy at all. The double bed, although very beautifullooking, was with two separate mattresses which in my opinion is not quite comfortable for a couple because of the gap in the center.

    The hotel is on a great location and very nice looking. The room was big and well furniture.

    Stayed in October 2016

  • Reviewed: 27 September 2016

    10
    Perfect location and exceptional staff!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Nothing to complain about.

    Everything was perfect! Than the lady at the reception was just exceptionally nice and friendly, always willing to help! Everything was clean and well taken care of... Brilliant hotel!

    Stayed in September 2016

  • Reviewed: 17 July 2018

    9.6
    best memories
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    o

    excelent choice

    Stayed in July 2018

  • Reviewed: 10 July 2018

    9.2
    Pleasant
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hot eggs comfier mattress Air conditioner

    The staff

    Stayed in July 2018

  • Reviewed: 26 June 2018

    10
    Great breakfast, extremely friendly stuff, clean rooms and...
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Great breakfast, extremely friendly stuff, clean rooms and facilities.

    Stayed in June 2018

  • Reviewed: 1 November 2017

    10
    Everything is perfect!
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    None.

    Everything is perfect!! If i go karlovyvary again, i definitely choose this hotel.

    Stayed in October 2017

  • Reviewed: 23 October 2017

    7.5
    A perfect shot time stay (3 days)
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    all was perfectly arranged

    nice swimming pool and sauna, excellent restaurant, exclusive situation just on the promenade, wellness and massage

    Stayed in October 2017

  • Reviewed: 3 October 2017

    10
    Awesome stay. Very Friendly staff. Wonderful rooms. Great location.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night

    Great breakfast. Comfortable beds!

    Stayed in September 2017

  • Reviewed: 11 September 2017

    10
    Friendly and helpful staff.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Nothing at all!

    Friendly and helpful staff. Beautiful building and excellent location in old town!

    Stayed in September 2017

  • Reviewed: 20 July 2017

    8.3
    Perfect hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I really enjoyed our stay the receiptionest was extremely nice and helpful and the location of the hotel 👍

    Stayed in June 2017

  • Reviewed: 11 May 2017

    6.7
    Hotel guests not welcome
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    We were denied places for dinner in the hotel restaurant - quite unusual for guests staying (and paying). The same was with the hotel spa.

    Stayed in May 2017

  • Reviewed: 7 May 2017

    9.6
    Beautiful, large room, helpful staff.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful, large room, helpful staff. The restaurant was excellent. The infinity pool and sauna were also very relaxing

    Stayed in April 2017

  • Reviewed: 16 April 2017

    10
    Large room with good service
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No AC. Spa is not great.

    I like the guy at the reception desk. He is so helpful and pleasant. For him I would come again. Thanks

    Stayed in April 2017

  • Reviewed: 28 March 2017

    8.8
    Doesn't have a big variety of massages and health...
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Doesn't have a big variety of massages and health treatments

    Stayed in March 2017

  • Reviewed: 6 March 2017

    10
    Great weekend get away! Perfect location.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was fabulous, loved the dinner/atmosphere, would highly recommend it.

    Stayed in March 2017

  • Reviewed: 28 February 2017

    7.9
    It was good!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wellness to small only 1 small sauna for max 4 person and 3 beach cairs to relax.

    Stayed in February 2017

  • Reviewed: 27 December 2016

    10
    perfect place for a night in karlovy vary
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    very good location , nicely staff, good service, nice room

    Stayed in December 2016

  • Reviewed: 14 November 2016

    9.2
    healing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    excellent location and restaurant

    Stayed in November 2016

  • Reviewed: 9 October 2016

    9.6
    Nice hotel located in the heart of Karlovy vary
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Very comfortable and luxury room in a beautiful classic building

    Stayed in October 2016

  • Reviewed: 25 September 2016

    10
    The property located at the very central area, very close to...
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The property located at the very central area, very close to almost every sites. The restaurant downstairs is super nice.

    Stayed in September 2016

  • Reviewed: 22 September 2016

    9.2
    ano
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    sauna a wellness

    ano

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 May 2016

    9.2
    CLEAN CLEAN CLEAN.
    • Leisure trip
    • Family with young children

    There are a lot of stairs so folks that are out of shape could find it rough, we had no issues at all, the more stairs the better. We did not make any reservations for dinner or massage so could not use these facilities at the hotel, maybe next time. Surrounding restaurants also good but you will need to think ahead and make reservations.. Stay was too short.

    CLEAN CLEAN CLEAN. Spacious rooms and good breakfast. Elderly nice lady serving and cleaning did a fantastic job, but with many guests she needed some more help to keep up for sure. Spa pool was all to ourselves including Sauna. Located at the base of a hill at the center of all the shopping and restaurants, this is where to stay if you are looking to simply indulge. Front desk management was very professional and pleasure to speak with, Katarina was very pleasant and patient with us.

  • Reviewed: 29 March 2016

    7.5
    Excellent location, amazing restaurant.
    • Leisure trip
    • Couple

    No whirlpool, free steam sauna for a 4 star hotel in a SPA area was surprising. In general the hotel is amazing, but if you expect much from the wellness center, this is not what you are looking for. The masseuse was in hurry and can not even accommodate the fully hour reservation I had. Asked for a hot stone massage, and received the reply which is not possible and only the full body massage which was good but not exactly what I looked for. Also aroma bath was not available when I requested. I suggest to look other places for wellness facilities if you are staying in Promenada.

    Excellent location, amazing restaurant. Friendly staff, nice breakfast and romantic place.

  • Reviewed: 13 February 2016

    9.6
    Every staff was highly warmness and passioness althong some...
    • Leisure trip
    • Family with young children

    Nothing at all

    Every staff was highly warmness and passioness althong some of them didn't good at English. The restaurant is highly remmanded. Good quality food and nice service. We do enjoy the stay at this hotel.

  • Reviewed: 3 January 2016

    7.9
    Room was a great size for the family - with 2 kids lots of...
    • Leisure trip
    • Family with young children

    Breakfast was a little limited, expected more for somewhere with a reputation for great food.

    Room was a great size for the family - with 2 kids lots of space. Facilities in the room were good and we enjoyed the pool and sauna. Staff very friendly and attentive.

  • Reviewed: 3 January 2016

    8.3
    Central location in Karlovy Vary
    • Leisure trip
    • Couple

    Noise from children in room on next floor No hot water one morning Poor breakfast two mornings (not much left!)

    Central location in Karlovy Vary Friendly and serviceminded staff Nice restaurant in the hotel

  • Reviewed: 7 December 2015

    10
    I was made to feel very welcome in this cosy, centrally...
    • Business trip
    • Solo traveller

    I was made to feel very welcome in this cosy, centrally located Hotel. The front desk staff are particularly noteworthy for praise and I very much appreciated there care and suggestions for trips in and around Karlovy Vary

  • Reviewed: 13 October 2015

    9.2
    Staff are perfect,very professinal and wellcome.
    • Leisure trip
    • Couple

    The beds. Matreses very soft and you sleep you feel like in a hammak.

    Staff are perfect,very professinal and wellcome.Breakfast was exellent.But coffee can be better for this kind of hotel.

  • Reviewed: 13 October 2015

    10
    Fabulous restaurant
    • Leisure trip
    • Group

    Many stairs to pool and massage No American TV--only one English news channel

    Fabulous restaurant Friendly personnel Had an elevator Breakfast was good as well Ideal location Bidet toilet

  • Reviewed: 25 May 2015

    9.6
    Very old framed buildings.
    • Leisure trip
    • Couple

    King-size bed was made of two smaller mattresses at the single base. Kind of semi-decision ((

    Very old framed buildings. Location next to Geyser and Collonada. Great hotel restaurant. Very nice personnel. Fantastic view

  • Reviewed: 24 May 2016

    9.6
    The location, breakfast,the staff a special thank you to...
    • Leisure trip
    • Family with young children

    The location, breakfast,the staff a special thank you to staff Katrina. The restaurant, wellness spa.

  • Reviewed: 18 April 2016

    7.1
    very in town.
    • Leisure trip
    • Group

    staff seem to do everything fast, so she put the wrong amount money to my credit card, lucky me that I saw it first!!!

    very in town. delicious food!!

  • Reviewed: 10 April 2016

    9.2
    Location
    • Leisure trip
    • Family with young children

    Location

  • Reviewed: 1 February 2016

    10
    the location and the breakfast.
    • Leisure trip
    • Couple

    the location and the breakfast.the restaurant is also very good.

  • Reviewed: 22 November 2015

    10
    Everything, perfect hotel
    • Leisure trip
    • Couple

    Everything, perfect hotel

  • Reviewed: 29 October 2015

    9.6
    Nice staff.
    • Leisure trip
    • Group

    Nice staff. Excellent location. Parking is solved as well.

  • Reviewed: 28 July 2015

    9.6
    Location, Wellness Center in the Hotel, Food ( Dinner) was...
    • Leisure trip
    • Family with young children

    Wellness center in the Hotel had very limited availability

    Location, Wellness Center in the Hotel, Food ( Dinner) was excellent

  • Reviewed: 5 July 2015

    8.8
    The hotel is in the town center, perfect place.
    • Leisure trip
    • Couple

    The hotel is in the town center, perfect place. Hotel has private garage.

  • Reviewed: 18 June 2015

    9.6
    The service
    • Leisure trip
    • Couple

    Nothing

    The service

  • Reviewed: 23 May 2015

    9.2
    Relaxed atmosphere, the swimming pool is nice.
    • Business trip
    • Solo traveller

    Relaxed atmosphere, the swimming pool is nice.

  • Reviewed: 14 April 2015

    7.5
    They didn't had the heater on and there is no kettle in...
    • Leisure trip
    • Couple

    They didn't had the heater on and there is no kettle in the room.

  • Reviewed: 17 February 2015

    10
    We liked everything about this hotel.
    • Leisure trip
    • Couple

    We liked everything about this hotel. Rooms very spacious and clean, excellent food, outstanding staff.

  • Reviewed: 15 February 2015

    9.2
    The staff was really helpful and kind.
    • Leisure trip
    • Couple

    The staff was really helpful and kind. We can recommend the restaurant highly

  • Reviewed: 24 January 2015

    9.2
    Everything else despite the breakfast was great!
    • Business trip
    • Solo traveller

    Breakfast was just ok

    Everything else despite the breakfast was great!

There are also 13 reviews without text. These impact the overall review score.

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