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Reviews of Residence Romanza 4 stars

Mladejovskeho 150, Mariánské Lázně, 353 01, Czech Republic

#26 of 55 hotels in Mariánské Lázně

Guests' Choice

Review score

Based on 555 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    8

  • Staff

    7.9

  • Value for money

    8.2

  • Free WiFi

    8

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Showing 1 - 31

  • Reviewed: 30 July 2018

    9.6
    Very nice and charming place to state in Marienbad, we'll come back again for sure.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    Our apartment was huge, very neatly furnished, very well kept. Staff was fine - receptionist was perfect, the lady servicing the breakfast didn't speak Czech nor English but was at least nice. Breakfast was fine. Plenty of fruits, vegetables, bread, sweet choices... Location is superb, very central, very close to the fountain.

    Stayed in July 2018

  • Reviewed: 28 July 2018

    7.9
    Breakfast was very nice and beds were comfortable.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No towels in the room, after requesting them, they brought us 2 hand towels only. We booked two rooms (family) and they put us in two completely different sides of the building connected only through entrance hall. There is no possibility to reserve a parking spot (parking is very limited) and we had to park 300m away from the hotel. Slighty unpleasant was loudly arguing stuff within each other. (hapened only once)

    Breakfast was very nice and beds were comfortable. Location is very good as well and the stuff was very helpfull when asked.

    Stayed in July 2018

  • Reviewed: 23 July 2018

    7.9
    Good hotel, good breakfast but is not same like photos from...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good hotel, good breakfast but is not same like photos from the Booking. The staff from reception not speak good English.

    Good hotel, good breakfast but is not same like photos from the Booking. The staff from reception not speak good English.

    Stayed in July 2018

  • Reviewed: 14 August 2017

    7.5
    Very friendly receptionist, cleaner and a waitress (Hanka).
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    The hotel needs renovation: 1. wobbly bath tub, 2. chipped crockery at the restaurant which is unhygienic, 3. leaking ceiling/pipes in the garage. 4. upholstery needs cleaning!!! cos it smells bad. And please STOP economising on the staff!!! There was only ONE waitress (Hana) on Sunday 13 August 2017 when the restaurant was full. That was not a job for one person. As a result the guests had to wait for a long time. Shame on the management.

    Very friendly receptionist, cleaner and a waitress (Hanka). Comfortable bed, furniture.

    Stayed in August 2017

  • Reviewed: 23 April 2017

    5.0
    Mini bar had liquor inside.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights

    Wi-Fi was unusable due to dropped connections and extremely slow speed. Receptionist was not friendly at all. Bathroom didn't have shampoo or conditioner. We were required to pay more than Booking showed due to artificial exchange rate. No stand-up shower.

    Mini bar had liquor inside. Spacious suite.

    Stayed in April 2017

  • Reviewed: 2 November 2016

    4.2
    The only thing good is the location, 3-min walk to the main...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights

    The staff in the reception has a poker face....and seems careless about their customers. Small parking space and costs 10 euro/day. Poor wifi in the room.

    The only thing good is the location, 3-min walk to the main street.

    Stayed in November 2016

  • Reviewed: 3 August 2018

    10
    Enjoying Marienbad
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    The excellent treatment of the staff as well as the optimal location in the city.

    Stayed in August 2018

  • Reviewed: 17 June 2018

    9.6
    Upgrade, Suite, 1a.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Upgrade, Suite, 1a.

    Stayed in June 2018

  • Reviewed: 11 June 2018

    10
    its 10 out of 10
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    internet was down, which was small annoying.

    its 10 out of 10

    Stayed in June 2018

  • Reviewed: 26 November 2017

    7.5
    Breakfast substandard
    • Group
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast substandard

    Stayed in November 2017

  • Reviewed: 25 November 2017

    8.3
    Meal at the restaurant was delicious.
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very very poor.

    Meal at the restaurant was delicious. Room was large. Helpful staff.

    Stayed in November 2017

  • Reviewed: 3 July 2017

    7.9
    Location and breakfast great!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not very friendly staff

    Location and breakfast great!

    Stayed in July 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 December 2015

    8.8
    Very great location, very nice interiors, large rooms, great...
    • Leisure trip
    • Couple

    behaviour of receptionist Ullana was unacceptable and that 2 days in a row. very unfriendly and arrogant.

    Very great location, very nice interiors, large rooms, great looking hotel from outside and inside, very clean, friendly restaurant staff, good value-for-money

  • Reviewed: 29 November 2015

    6.3
    The staff was remarkably unfriendly even by our Czech...
    • Business trip
    • Family with older children

    The staff was remarkably unfriendly even by our Czech standards. This started with the receptionist, and went on until the very last minutes when two chambermaids hurried into our room to check whether we really had taken nothing out of the minibar - rather unexpected nowadays when any booking is secured with a credit card. No other problems except a strong foul smell coming out of the shower sink.

  • Reviewed: 25 November 2015

    8.3
    Room was very big, nice and clean.
    • Leisure trip
    • Couple

    No nearby parking and parking under hotel expensive and not accessible for us (low bumper). Bed was supposed to be a double but instead it were two singles pushed together and kept sliding apart.

    Room was very big, nice and clean. Staff were pleasant. Overall we very much enjoyed our stay. The negatives are only minor blemishes that would otherwise make our stay perfect.

  • Reviewed: 27 October 2015

    5.0
    The bedroom was big, the city is really beautiful.
    • Leisure trip
    • Family with older children

    We arrived the Saturday, one hour too early. The first contact we had, was with the receptionist. The woman just said : check in, 2:00 pm. That is it. Not a smile, no a good day, zero. She was eating at the desk, and playing with her phone, so I guess, we interrupted her lunch. Then without a smile or a nice word, we had the key. And during our stay, it was so hard to have help, she speaks very bad English, and she is really doing a bad job. It is sad for the hotel, because all was nice, it is a good hotel, but she is giving such a terrible feeling to customers.

    The bedroom was big, the city is really beautiful. Nice building, out of the road.

  • Reviewed: 20 July 2015

    9.2
    Great location, very quiet place,huge apartment, close to...
    • Leisure trip
    • Family with older children

    Great location, very quiet place,huge apartment, close to all amenities.Only complaint is that the shower head is too low to shower with and there is no splash guard (for showering). Special thank you to Uliana :)

  • Reviewed: 7 April 2015

    10
    Petr the receptionist was very kind, friendly and...
    • Leisure trip
    • Couple

    The only negative would be the staff during breakfast. There were no forks and knives available and we have to ask for them. There were also no clean glasses for juice and when asked, one waitress pointed at the dirty ones and said there weren't any more.

    Petr the receptionist was very kind, friendly and professional. The unexpected upgrade was very kind and the room was very nice.

  • Reviewed: 23 May 2016

    10
    Tall ceilings, very quiet
    • Leisure trip
    • Family with older children

    Empty kitchenette. No dishes, no utensils

    Tall ceilings, very quiet

  • Reviewed: 28 February 2016

    9.2
    Very friendly service!
    • Leisure trip
    • Couple

    Very friendly service! The stuff helped us arrange some extras for a birthday surprise. Nice communication!

  • Reviewed: 18 December 2015

    9.6
    The rooms are very clean and the staff very friendly and...
    • Leisure trip
    • Couple

    The rooms are very clean and the staff very friendly and helpful. The breakfast are very good also. Very nice hotel near to the center.

  • Reviewed: 26 November 2015

    7.5
    Excellent breakfast.
    • Leisure trip
    • Couple

    Front desk staff was not very friendly or helpful

    Excellent breakfast. Very clean and quiet

  • Reviewed: 14 September 2015

    9.2
    Huge room
    • Leisure trip
    • Solo traveller

    The town itself. Beautiful but strangely empty and cold

    Huge room

  • Reviewed: 7 September 2015

    8.3
    Nice location.
    • Leisure trip
    • Couple

    Really small room, hard to move. Not comfortable for long spa stay. Expensive parking, Poor internet connection.

    Nice location.

  • Reviewed: 3 August 2015

    8.3
    Clean.
    • Leisure trip
    • Couple

    Bad wifi connection on your room Large bathroom. No bad.

    Clean. Good breakfast with plenty to choose

  • Reviewed: 28 July 2015

    10
    The room was big, the food very tasty and location good.
    • Leisure trip
    • Couple

    The parking is a bit difficult

    The room was big, the food very tasty and location good. Everything

  • Reviewed: 5 July 2015

    8.3
    Marianske Lazne is just beautiful.
    • Leisure trip
    • Couple

    Bathroom was just too big.

    Marianske Lazne is just beautiful.

  • Reviewed: 10 June 2015

    9.2
    Great staff very helpful friendly and professional
    • Leisure trip
    • Couple

    Great staff very helpful friendly and professional

  • Reviewed: 6 June 2015

    9.2
    The room was very clean (and we are very picky about that).
    • Leisure trip
    • Couple

    The room was very clean (and we are very picky about that). Overall a very nice experience, absolutely nothing to complain.

  • Reviewed: 20 May 2015

    7.5
    there were small vegetables and fruit in an evening menu
    • Leisure trip
    • Solo traveller

    there were small vegetables and fruit in an evening menu

  • Reviewed: 11 May 2015

    8.8
    very big apartment, 2 bedrooms, nice location
    • Leisure trip
    • Family with older children

    weak wifi, no parking

    very big apartment, 2 bedrooms, nice location

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 31

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