Brezova 157, Karlovy Vary, 36001, Czech Republic
#1 of 93 hotels in Karlovy Vary
Guests' ChoiceBased on 81 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.2
Facilities
9.6
Staff
9.7
Value for money
9.1
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 9, 2024
Lola
Czech Republicfree welcome water and not so many letters about check-in and breakfast couldn't cost 40 euros anyway guys
The view is amazing, the place is really calm, and a lot of nature around spa is really good and has a lot of options as well
Stayed in March 2024
Reviewed: February 29, 2024
Rainer
Germany-
Awesome location, great rooms with also a great panoramic view. The personal is friendly, helpful and very obliging.
Stayed in February 2024
Reviewed: February 23, 2024
Roei
Israel1. The hotel is far from the city (10 min). 2. Guests not allowed to use the hotel facilities (pools etc.) before the check-in or after check-out. We arrived in early flight and could not do anything until the check-in.
The hotel is very clean. There are a lot of pools and great breakfast.
Stayed in February 2024
Reviewed: February 22, 2024
Li
GermanyEverything was perfect! Staff was extremely friendly and room was clean. Spa and wellness area weren’t crowded. Definitely we will be back!
Stayed in February 2024
Reviewed: February 12, 2024
Erik
GermanyVery modern, friendly hotel staff, booking the Wellness area privately for the evening is a great experience. Close to Karlsbad quiet and modern rooms
Stayed in February 2024
Reviewed: January 15, 2024
Ariel
Israel- The room wasn't cleaned once during our stay and was only attended after we asked it to be cleaned. - The service staff were not always consistent and clear in provided information and answers.
- Great Breakfast. - Amazing view from the window and balcony. - Excellent and diverse Spa facilities. - A quiet and relaxed hotel. - A cozy lobby and bar.
Stayed in December 2023
Reviewed: January 10, 2024
Ioan
United KingdomThe lake outside was frozen :)))
Spent 5 days in Czech Republic, of which we wanted to travel for 2 night to Karlovy Vary. And after some researches, and after finding a good offer here on booking, we have booked two nights at Retro Resort. What a joy! Everything is spotless clean, staff is very helpful, SPA area very well equipped, breakfast is rather sensational. Smoked salmon and prosecco to start with. A Bolt ride from hotel to town center is around 10 Euros.
Stayed in January 2024
Reviewed: December 19, 2023
Christophe
Belgium/
Lovely location, good breakfast, wonderfull spa-zone
Stayed in December 2023
Reviewed: December 6, 2023
Jocelyne
United Arab EmiratesThe food was excellent!!!!!
Stayed in December 2023
Reviewed: November 26, 2023
Stefan
RomaniaWe had a great stay at this wonderful hotel that delights you with 5 stars. We return every autumn with great love because it is a real relaxation. Thank you to the entire team for all the hospitality they offered us throughout our stay.
Stayed in November 2023
Reviewed: November 22, 2023
Jan
Czech RepublicRestaurant
Comfy room, nice wellness
Stayed in November 2023
Reviewed: November 19, 2023
Miguel
Czech Republicvery attractive stuff. always there to satisfy our meets, very well spoken, multilingual and extremely focus on customer satisfaction!
Stayed in November 2023
Reviewed: November 10, 2023
Jie
ChinaNo
Amazing hotel, five-star amenities, five-star service! When parking and picking up luggage, there is a waiter waiting in the parking lot. When we see that we are Chinese, we will say hello in Chinese, which makes us feel very good! The manager George is a very good person, with thoughtful and enthusiastic service. My family and I feel that it is my favorite hotel in the whole itinerary. If we have the opportunity, we will definitely come back!
Stayed in October 2023
Reviewed: November 2, 2023
Natalia
CanadaOur children selected this place to celebrate my birthday. They couldn't have found a better place. The hotel is truly amazing. The location, out of town and close to the river, is beautiful. Everything speaks RELAX. The views either from the restaurant or from the room, the pool, and the SPA set the environment for a great stay. The staff, especially Sonya and the General Manager are very welcoming, always there to help, and very hospitable. Upon reception, Sonya was ready to support our needs, she made sure that our room would be ready even if we arrived a little bit earlier and offered a welcome drink while we waited. She also provided an overview of the facilities and instructions on how to use the SPA. She gave us directions to town, where to park, and places to visit. The room is beyond expectations, spacious, with a view of the river, and spotless. King-size bed and a fully equipped bathroom. A safe also that will be part of another story :) We enjoyed the SPA. There are 5 different types of saunas, well-prepared, and clean: Jacuzzi and pool. Massage service is in place. Now the Safe story. We had such a wonderful time and felt so relaxed that even though we always checked the room to avoid leaving anything behind, on this occasion we left our passports. We realized upon arrival at the airport, 2 hours away. After the shocking find, we called the hotel and both reception and the general manager took immediate care of the incident. They found our passports, negotiated transport, and in less than 2 hours we had our passports back. Talking with the general manager, the quick support we received kept our holidays still on track. What could have been a nightmare was a quick fixable event thanks to them. Muchas gracias from Costa Rica.
Stayed in October 2023
Reviewed: October 28, 2023
Saviz
IranDinner quality was average
Very nice location, Very friendly staff , delicious breakfast and very good facilities in the hotel.
Stayed in October 2023
Reviewed: October 23, 2023
Melody
South AfricaNothing
Welcome by staff, comfy rooms and great turndown for 30th anniversary. Exceptional Service!
Stayed in October 2023
Reviewed: October 23, 2023
Jan
Czech RepublicBreakfast could be better bread was hard and not good quality.
Comfort peace wellness
Stayed in October 2023
Reviewed: October 22, 2023
Andrei____george
RomaniaTruly amazing hotel. The value for money is very good considering what you get. The location is lovely, a perfect place to disconnect and relax. The staff is very welcoming, always there to help and very hospitable. Rooms: Very clean, big rooms with a cozy feel (very warm and lovely), a king size bed which is divine (haven't felt so rested in years) an amazing balcony with a lovely picturesque view. The bathroom was spotless and very big. In terms of facilities, there is a capsule coffee machine, cups, spoons and plates. The mini fridge is big enough that one can store some other stuff if needed be. And there are plenty of storage options. Breakfast: Large variety of "a la carte" menu, with tasty well rounded and diverse options, which includes french, italian, english and sweet options. Excellent and very tasty breakfast. Facilities: The SPA is amazing. You have everything there, from five different types of saunas, to a big swimming pool (cold water: 28.5 degrees) and the jacuzzi (warm thermal water at 38 degrees), they cover everything one might need to feel spoiled in a modern spa. They also offer a large variety of massages (sold separately). Parking: Monitored parking is available at location, which costs 6 euros per day. For electric cars, the charging can be done for free, from an household normal plug, at the bottom of the light posts. All in all, it has been the best hotel I have ever visited. A truly remarkable and unforgettable stay and for the first time in my life I felt very sad that I had to go home.
Stayed in October 2023
Reviewed: October 18, 2023
Noam
IsraelThe staff was wonderful, kind and welcoming. The room was clean, beautiful and had a stunning view to the lake.
Stayed in October 2023
Reviewed: October 13, 2023
Andrei
CanadaA comfortable hotel tucked away in a great location. Close to all the attractions of Karlovy Vary, but out of city bustle and overlooking calm waters. Very relaxing.
Stayed in August 2023
Reviewed: October 11, 2023
Sarah
GermanyNothing
The property has beautiful view over a large river in somewhat mountains. The spa are is cozy and decently sized considering the small amount of rooms at the hotel! Also because of that it was never crowded! The staff was very helpful and gave us a charging cable when we both forgot ours at home! They are very attentive and take their time to help you with basically anything. Breakfast was amazing. It’s an a la carte breakfast, which is wonderful because everything is always freshly prepared just for you and comes with a good selection of juices and coffee specialties to choose from. The only thing to consider is that it was very warm in the rooms(25°C) and there seems to be no air conditioning. Also the bed was very soft which was great for light weight me but not so much for my boyfriend. All in all we loved our short stay here and will definitely come back in the future! If you’re looking for a nice hotel home away from home this your place!
Stayed in October 2023
Reviewed: September 30, 2023
Layla
United Arab EmiratesEverything
The staff the level of hygiene it was very clean the staff ate very helpful and the hospitality was great
Stayed in September 2023
Reviewed: September 24, 2023
May10d
IsraelWe loved everything. The hotel and the rooms are very clean, have a great breakfast, nice spa; and above all George the hotel's manager and the staff are amazing and will do everything for you to have a superb stay. Highly recommended.
Stayed in September 2023
Reviewed: September 23, 2023
Martin
Slovakiafriendly ane professional personal
Stayed in September 2023
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