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Reviews of Hotel Sněžka 4 stars

Okružní 155, Špindlerův Mlýn, 543 51, Czech Republic

#18 of 48 hotels in Špindlerův Mlýn

Guests' Choice

Review score

Based on 487 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    8

  • Staff

    8.3

  • Value for money

    7.7

  • Free WiFi

    8.3

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Showing 1 - 30

  • Reviewed: 1 February 2018

    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 4 nights

    The professionality and kindness of the oldest receptionist/hotel manager. We didn't had any complaints of whatsoever, she only had a bitter and distant relationship with customers. She also charged us an unnecessary shuttle transport to the skitrack. There's no elivator.

    Beautiful building, nice big room (deluxe appartment), Fantastic view. Friendly staff. Big parking.

    Stayed in January 2018

  • Reviewed: 30 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    None - everything was perfect.

    The staff was very friendly, polite and welcome, especially the receptionist. Also we liked the spa&wellness center which was free of charge.

    Stayed in May 2017

  • Reviewed: 12 April 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The weiter in the bar was unpleasant, surly, disagreeable and FRAUDULENT!!!!!! Next day during breakfast - the same boor. Strange that they employ people like him. (Lady at reception very nice)

    Stayed in March 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    See above

    Supprizing to find that at the "end of season" staff disappeared at 7pm. Hotel diserted. Could not get a espresso as no staff available. I expect that if you accept the booking you should provide the service.

    Stayed in April 2017

  • Reviewed: 12 March 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    the private sauna was a bit strange, more guests would get use out of it if it wasn't private at peak times. bar shut early and it felt there was no option to relax later in the evening other than in your room

    Pillows were very comfy. Reception staff were friendly and the hotel taxi was great for getting to and from the slopes. Breakfast was good but it would have been nice to be able to have a choice of eggs. hotel was immaculately clean

    Stayed in March 2017

  • Reviewed: 27 February 2017

    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Very old, equal to 2** hotels. Bed very uncomfortable, rooms in a basement with a view to a parking next to a loud technical room. Humidity smell in the room and in the bathroom .

    Good location.

    Stayed in February 2017

  • Reviewed: 9 February 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Kitchen was horrible, and was not improved since last comments. We can not even eat dishes, we've ordered at restaurant. Bad pillows in rooms; there are no usual cosmetics in bath. It seams, like 3-star hotel, but not 4-star one.

    Reception staff was really good.

    Stayed in February 2017

  • Reviewed: 3 June 2018

    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast, dirty and sticky remote controller and leaky towel in the room

    Good location, friendly stuff, very nice bar

    Stayed in June 2018

  • Reviewed: 30 March 2018

    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights

    Booking Com could not get any response from hotel about my reservation being confirmed.

    Splendid breakfast and view from there.

    Stayed in March 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, room, location, accesability

    Value for money

    Stayed in January 2018

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old couch and furniture

    Almost everything

    Stayed in December 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Everything was fine. Private Relax&Spa is amazing bonus!

    Stayed in July 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    One of the best views in Spindleruv Mlyn. Nice breakfast and spa. Great personal - friendly and helpfull reception!!!!

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Wish for a better massage at the Spa center and Bigger food assortment at breakfast.

    .Amazing view from the rooms, Nice staff

    Stayed in March 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    great staff, location, wellness

    Stayed in February 2017

  • Reviewed: 16 January 2017

    • With a pet
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Need snow chains to get the car up the hill to the car park at the hotel

    Good breakfast, great room

    Stayed in January 2017

  • Reviewed: 6 January 2017

    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 2 nights

    Didn't keep the car park access road clear, therefore difficult to drive up in heavy snow.

    Facilities were excellent.

    Stayed in January 2017

  • Reviewed: 5 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Heating in the bathroom hadn't working, was cold.

    Very friendly personal. Good location. Clean.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 March 2016

    • Leisure trip
    • Couple

    We were there the second time. The restaurant staff has changed being much less friendly and professional than the year before. Restaurant not open till 10 pm, although otherwise anounced.

    Tasty home-made cake for breakfast

  • Reviewed: 9 January 2016

    • Leisure trip
    • Couple

    The hotel is located on top of the hill, so families with baby buggies might need a ride to get there instead of walking.

    Great hotel, nice staff, cozy rooms. Sauna is booked privately for your room (which means there will be no one se there). Would recommend it and stay there again.

  • Reviewed: 30 March 2015

    • Leisure trip
    • Group

    Coffee wasn't the best but this did not make our stay any less enjoyable.

    Great staff, very welcoming and kind. Beautiful location and great view from the window. Adorable little goats in the mini zoo.

  • Reviewed: 28 March 2015

    • Leisure trip
    • Couple

    This hotel was perfect for us! It's located 5 min by foot from the centre. So you are not subjected to disco noise, but you can go to the centre easily. It is in the middle of the three main lifts, all in walking distance. There is also a hotel taxi service, which is very nice for bigger groups to get to rhe lifts.

  • Reviewed: 17 March 2015

    • Leisure trip
    • Couple

    The sauna closes at 8pm so we couldn't use it after night skiing, plus the bathrooms are missing fans to vent the moisture (maybe our room only?)

    The location was cool with a nice view over the valley and ski slopes, also big thanks to the staff as they were amazing, really helpful and smiling. Breakfast was "OK", not the best though

  • Reviewed: 2 March 2015

    • Leisure trip
    • Couple

    Bad or rather zero room service, Missing minibar in the room, Very bad! hotel restaurant, Rating "four stars Hotel" is not true,

    Easy parking, Superb location in the center,

  • Reviewed: 23 January 2015

    • Leisure trip
    • Couple

    Breakfast is not quite extensive, not always the quality we would like to see and it sometimes takes a while before additional food is brought when it's busy. The real downside were the fruit juices which during our stay could best be described as "coloured water" (red and orange, hardly any taste). You might want to bring earplugs because of noisy guests coming in late.

    Beautiful wooden hotel, close to center (a smal walk uphill). Very friendly and helfpul staff. Our room was airy with nice mountain views and comfortable bathroom. Beds are somewhat hard but still pleasant. Good personal lockers for ski equipment and large private sauna area (which needs to booked in advance and is free if your stay exceeds 3 of 4 nights). Bar with draft beers and good selection of other drinks. Free wifi in Bar and Restaurant area is OK, no (free) wifi in rooms.

  • Reviewed: 29 March 2016

    • Leisure trip
    • Couple

    Very hard bed and bad pillows,

    Friendly stuff,

  • Reviewed: 28 February 2016

    • Leisure trip
    • Family with older children

    Excellent breakfast, central location in the village close to all the restaurants.

  • Reviewed: 2 February 2016

    • Leisure trip
    • Family with older children

    Kitchen - there is a lot of space for improvement

    The location and sensitive rennovation of building

  • Reviewed: 21 January 2016

    • Leisure trip
    • Family with young children

    dinner was poorlly cooked

    stunning view.

  • Reviewed: 25 August 2015

    • Leisure trip
    • Family with young children

    The mattresses were quite uncomfortable, would expect better from a 4* hotel.

    The friendliness of the staff, the rooms and the location.

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 30

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