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  5. Reviews of The Heidelberg Exzellenz Hotel

Reviews of The Heidelberg Exzellenz Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Rohrbacher Str. 29, 69115 Heidelberg, Germany

#24 of 80 hotels in Heidelberg

Guests' Choice

Review Score

Based on 478 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Very good Make sure to make reservations for parking

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    It could have been much more convenient to have kettles in the room, which I didnt.

    It was clean and spacious. The hotel personnel were nice and polite.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Good location to spend a night in Heidelberg
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stylish, unique, very nice breakfast

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    A studio that you can cook for simple meals - nice!
    • Leisure trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The room is specious and bright. Staff is super friendly. Highly recommended.

    Stayed in April 2024

  • Reviewed: March 19, 2024

    9.0
    Great family stay
    • Leisure trip
    • Family with young children
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Welcoming Good size room Great breakfast Family friendly Great location just outside of town Parking

    Stayed in December 2023

  • Reviewed: March 1, 2024

    9.0
    Recommended
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    All great

    Spacious room, good location 20 m walk from the cathedral, they offer with 5e a 24day parking card for the streets around the hotel.(value for money). Nice breakfast buffet ( extra cost)

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    This is a good hotel for a traveler who wants a good value.
    • Leisure trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed here two different times. both times I noticed the bathroom had a slight odor that seemed to be a sewage smell.

    It is close to the train station so I could easily walk. It has everything you need for a fair price.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice people at the reception. Very clean and cosy room. Beautiful interiors

    Stayed in February 2024

  • Reviewed: February 14, 2024

    9.0
    A nice getaway
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is a little out of the centre but around a 10 - 15 minute walk.

    The hotel was lovely and the staff friendly. The room was clean and comfortable.

    Stayed in January 2024

  • Reviewed: February 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Studio (2 Adults)
    • Stayed 3 nights

    Nothing. All fine.

    Modern room, very clean and comfortable. Excellent location, quiet being slightly outside of city centre, while still main street reachable walking.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night

    Its not the hotel's fault - just that the parking area was a bit tricky to locate. Google-map navi worked anyhow.

    Stayed one night in the 'Studio' room because we also wanted space and kitchen utensils. The room didnt dissapoint - it was very spacious and exactly what we needed. It was a top floor room and lift was working just fine. Internet worked no problem. The property is in a quaint, nice neighbourhood with supermarket (Alnatura) just round the block. To the town centre and to the beginning of the old town was 5 min (easy) walk. We asked for late arrival, parking spot booking and for room heating - all were met with prompt replies from the reception no problem. All in all, really no fuss and we would definitely be happy to stay again.

    Stayed in January 2024

  • Reviewed: January 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    The bed comfortness could be a little better, it was not bad but could be really better and the cleanness of the bed sheets.

    The stuff was very friendly and helpful, the location was really close to the center, and the price was very good. The room size was excellent and nice - confy decorated

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    A pleasant stay in the heart of the city
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights

    The stay was excellent. However, the mattress was very soft. This is not good for people with back problems. I would suggest to consider adding a few beds with hard mattresses.

    Τhe location is very convenient. The building is nice and stylish. The staff is very polite. The rooms are clean.

    Stayed in January 2024

  • Reviewed: January 24, 2024

    9.0
    Really good stay in this beautiful place.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Elegant design. Helpful stuff. Good location. Nice and warm.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Excellent vlze for money for a short trip to the city
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom a little small (no space to put somerhing)

    Very good value for money for the room Clean room with everything needed Gluten free bread/musli upon request for breakfast Uncomplicated check in/out Walkable to city center Lots of street parking spaces near the hotel on a sunday

    Stayed in January 2024

  • Reviewed: January 5, 2024

    9.0
    sehr gut
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    there is a gap in the middle of the bed

    big room with tube and starker Heitzung

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Comfortable stay in charming hotel in Heidelberg
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights

    Our room was large, clean and well-appointed with a fridge, stove, microwave, pans and utensils. The hotel staff were very friendly and helpful and let us store our luggage at the hotel before check-in. The hotel is a 5 minute walk from the main shopping street leading to the old town centre of Heidelberg. It's about a 20-25 minute walk to the main old town squares and the start of the walk up to the castle or the funicular station. It is also a 10-15 minute walk from the start of the Philosophers' Way if you go from the end by the Theodor-Heuss-Brucke bridge (which I would recommend for a gentler climb up).

    Stayed in December 2023

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nice big room.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is 5 mins walk from altstadt the lady in the reception was so polite and helpful the room was clean

    Stayed in December 2023

  • Reviewed: December 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No Lift

    Everything was so clean and hotel crew was so kind and helpful.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    8.0
    Lovely hotel near city centre
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were all different, however still nice for the 2 days we spent in Heidelberg. It was a little difficult with our luggage to get to the rooms as the lift only goes up to a certain floor and then you need to use the stairs to get to the rest of the building where our rooms were located.

    Lovely hotel near the city centre. Quick taxi ride from the train station. About 2.4km walk through the city to the funicular to the castle.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    Super comfy, convenient and charming
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot water took ages to kick in one morning in the shower but I think I was the first one to activate it from the boiler room?

    A beautiful hotel with charm. The family studio was huge a d perfect for us and the staff were always super helpful and friendly

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Great
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    Modern, clean, aesthetic

    Stayed in December 2023

  • Reviewed: November 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location but a bit of a walk to the old town. 20 minutes walk.

    Nice room clean and good staff

    Stayed in November 2023

Showing 1 - 25

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