Nothing of note

It’s clean and comfortable in a great location.

Stayed in February 2024

As much as I love staying at The Altora, I found that a couple of staff members seemed a bit rude towards us and as if they were fed up while working.

I love the railway themes around the hotel as well as the the restaurant that over looks the steam shed. The rooms are nice and spacious that are comfortable too. Check in was simple too, I only speak a small amount of German but the staff were very patient with us.

Stayed in February 2024

nothing

location and quirky railway restaurant

Stayed in January 2024

Bed was a little soft for me.

Location, close to the station and a few minutes walk into town. Good breakfast buffet. Good dinner menu.

Stayed in February 2024

No tea/coffee facilities in the room. Restaurant service was very slow but staff on duty did their best to meet demand.

Location, comfortable. Choice of food is very good.

Stayed in February 2024

Staff was a bit rude now and then.

The view on the the tracks, The general Hotel Vibe, very nice, the room was clean and spacious, breakfast was good.

Stayed in December 2023

- No soundproofing in the room : Could hear loud TV, alarms ringing, people talking, coughing and snoring the entire time from other rooms although I had a private room all to myself - No electric kettle in the room to heat some warm water for oneself

- 6 minutes walk to both the Wernigerode Central station and to the steam train up to the Brocken - Old town, castle, etc are all at walking distance - Nice staff at the reception - Good breakfast options -Tickets for local buses and trams running along the Harz region are free during the stay (you gotta stay overnight for this)

Stayed in December 2023

Bar is closed outside of restaurant hours, so unable to get afternoon drink. Not a major issue though

Very good breakfast, and food in the evening. Good location, accommodating staff

Stayed in October 2023

There was nothing

It was very convenient to the train station and the town. We had a lovely breakfast and the rooms was very comfortable

Stayed in November 2023

Lot of traffic noise during the day. There didn't seem to be a public room where you could sit and relax outside of your own room. I was not sure whether the bar area was only for restaurant guests

Breakfast was excellent - great choice. Evening meal in the restaurant was really good; both my son and I loved the food; delivery of drinks by train was a lovely touch. Location opposite the HSB station was a highlight. Room very comfortable and spacious

Stayed in September 2023

Perfect for visiting the steam railroad. Good balcony to take photos. Your evening beer in the restaurant delivered by garden-gauge train. Very helpful and friendly staff. Good German breakfast

Stayed in October 2023

It is definitely a bit pricey. I thought the roomwas a bit cramped, especially for two people.

The location, the proximity to the old town centre and view vof steam engine maintenance from the room window. The restaurant serves a great breakfast and the a la' carte menu is not bad if one opts to have supper as well. The main dining area has a nostalgic ambience with lots of erstwhile Railway artefacts and has a great view of the steam Railway yard where one can see steam engines refilling water and coal or shedding the cinders onto a pit. There are some working miniature train tracks with miniature trains running around the periphery wall and also on an overhead oval loop track. All in all, a great place for a steam train enthusiast like me.

Stayed in September 2023

Slow check-in.

Railway room.

Stayed in October 2023

Lack of air conditioning an issue given the unseasonably hot weather for early September.

Location - close to rail and bus stations. Also close to town centre. Excellent spot for the railway fan being just across the road from the Harz railway's locomotive shed. Good breakfast.

Stayed in September 2023

The bin men outside our window at 05.00.

A comfortable hotel opposite the Harzer Schmalspur Bahnen coaling facility. The room was in the annexe, modern and comfortable, The restaurant was fine and the portions generous. Breakfast was unexciting. The breakfast sittings are at 07.00, 08.00 and 09.00. It is best to book the 08.00 sitting before you arrive.

Stayed in September 2023

Nothing to report under this heading.

The staff were very friendly and helpful, the hotel was clean and comfortable, the food was excellent and the location was perfect for the Harz Hountain Steam Railway. The waitresses were particularly friendly and communicative.

Stayed in August 2023

The traffic was a bit noisy, but we did have the window open as it was hot.

The location was excellent.

Stayed in September 2023

Nothing really

Wonderful location, especially if you like steam trains!!

Stayed in September 2023

Beds are a little too firm for our full comfort

Location is wonderful, room is very nice and breakfast was good

Stayed in August 2023

The room had no air conditioning and made sleeping uncomfortable.

Breakfast, room and location very good

Stayed in August 2023

Parking a bit limited, but we got parked ok. It’s a tight turn off the road, could do with better signage

Very nice room, friendly staff, very handy location

Stayed in July 2023

Some street noise in the room. Couples did not get window seats in the restaurant as these were allocated to family groups.

Comfortable room on ground floor . A good selection for breakfast.

Stayed in July 2023

nothing.

Breakfast was great very large selection of choices, Room was a fair size with enough room, it`s location is just a short walk from the railway station and if you get a front room you can see the steam locos and national railway across the road, short walk into town centre, this was my 3rd time staying here over several visits to the area.

Stayed in July 2023

Pillows - another option would be good!

Staff attitude. All staff were helpful & friendly. Best hospitality attitude we have experienced in Germany ( after 2 wks here in much more expensive hotels).

Stayed in July 2023