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Reviews of Altstadt Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dortustraße 9/10, 14467 Potsdam, Germany

#23 of 31 hotels in Potsdam

Guests' Choice

Review score

Based on 1516 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7

  • Location

    9.3

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.7

  • Free WiFi

    7.3

100% verified reviews

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Showing 1 - 75

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was far from the main building and behind the dumpster. It really wasn´t what you wait when you book a room in a cosy oldtown hotel. WiFi didn´t work at all which didn´t seem to surprise the staff at all. Parking only for tree cars, so we had to pay two euros/hour by the street.

    Location was great and breakfast diverse.

    Stayed in April 2018

  • Reviewed: 24 April 2018

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    The new wing of the hotel had no wifi , although the receptionist assured me that it should have. They were very kind, though , and moved me to a nice room with wifi in the old wing. Wifi was still kind of slow, but ok. I needed wifi for communications for work.

    Everything (except for wifi) was perfect: wonderful breakfast, very convenient and charming location, clean and comfortable room, super friendly and flexible staff. This made my Potsdam experience great.

    Stayed in April 2018

  • Reviewed: 20 April 2018

    • Group
    • Double Room
    • Stayed 1 night

    There were no slippers, would be nice to add it, because it is quit inconvenient to go to the bathroom in winter shoes. Also there was only liquid soap - but it is more about personal habits. 3 or 4 floors with no lift in a hotel.

    Perfect breakfast - variety of fruits, bakery, tasty cheese and meet slices, extremely tasty yogurts. Unbelievably comfortable beds, nice furniture in a very good conditions. Heat controller in the room - very convenient. Free toiletries. Very nice and cozy hotel. Perfect location near Sanssouci park and lots of bus stops nearby.

    Stayed in April 2018

  • Reviewed: 23 March 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    There is no lift, the infrastructure and furniture are a bit old. My room was a bit dark and the lamps in the room are not bright enough. In the early morning, the sound and vibration of running trams can be hear quite clearly. The price for the value is a bit high in my personal opinion.

    the location is really good, right in the center, close to many good restaurants and the shopping street. Public transport to the main train station can be reach in 5-10 minutes walking. The staffs are friendly and helpful. My bed is large and comfortable. Diverse types of food for breakfast.

    Stayed in March 2018

  • Reviewed: 15 February 2018

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Red-hot inside the hair dryer (the staff said it was normal), almost no cleanliness, no restocking of toilet paper, no towels' replacement.

    Good location, good breakfast.

    Stayed in February 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We did not receive a proper receipt as the computer was not working. We did receive a handwritten and stamped receipt. We were served coffee at breakfast without being asked 'tea or coffee?'. We wanted tea.

    young man on reception was very helpful and spoke excellent English

    Stayed in January 2018

  • Reviewed: 9 December 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was far from the main building in a place with no lift and 3-4 floors. The blinds on the window didn't cover the entire window and people could see in the room/the bed from the corridor. The room was not clean and smelled awful, the shower looked really moldy.

    The staff was really nice, that was the only good thing.

    Stayed in November 2017

  • Reviewed: 29 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Perhaps it could be made clearer that you need to give your card details again before checking out,as I assumed payment would be taken for my stay as it would have been taken if I'd cancelled last minute.

    The Polish receptionist was so nice and helpful, excellent English and first offered to adjust the bill as we were leaving too early to avail of the breakfast, but then offered to make us lunch packs for the airport which were great and really thoughtful.

    Stayed in November 2017

  • Reviewed: 24 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wi-Fi non existent in the room, room requires renovation ( bathroom \ shower area). Bed very hard. Metal stairway outside the room is very loud, lighting to room access area not very good leaving you stumbling on wet dark stairway at night, potentially dangerous.

    Breakfast was very good.

    Stayed in November 2017

  • Reviewed: 28 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The staff was not very helpful in telling us about the parking. Had to park in a public parking lot that was $16 a day. Our room was on the 5th floor and no elevator. Room was sparsely furnished. (no phone or alarm clock) Internet did not work in the rooms. Had to go the lobby area to use internet.

    The location is great.

    Stayed in October 2017

  • Reviewed: 8 October 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was not totally clean on arrival. Room and bathroom were not cleaned during stay. Only bed was made up. Strong smell of toilets / sewage in the stairway.

    Great location close to city center and palaces. Reasonable breakfast selection if early enough.

    Stayed in October 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I had asked to book secure parking but they denied all knowledge and they only have three places, thus sending me to a public car park. I would have gone elsewhere had I known this. The streets around are extremely crowded with cars and vans blocking access. Not a place to arrive by car.

    Young staff under pressure did eventually manage to be helpful

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    this is not a hotel , maybe a guest house. s floors with very high stairs and no elevator. everythinks looks old and not clean. bathroom was stinky from the sewer. no parking space, and no safe in the room (u can go up and down 3 floors if u want.) some rooms have no window!!!! but a window from the ceiling that u have 2 be 2.2 m height to open or to climb on achair that can't handle a man (that what the woman said when she opened it). teriible place. be very aware.

    breakfast was o.k, staff where friendly.

    Stayed in August 2017

  • Reviewed: 1 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There could have been facilities to make hot drinks – something I have never seen hotel rooms without. The blinds used allow people to see into your room even when closed.

    The beds were comfortable and the shower was very warm and powerful. The hotel was situated in a quiet location but in the centre. The range of food on offer at breakfast was good.

    Stayed in August 2017

  • Reviewed: 27 August 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The staff on Reception and in the Restaurant very unfriendly. The beds are very hard and for that Price we would have expected more. The TV very small.

    The Location was great.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    A little distant personnel, distant towels from the shower (not very practical).

    Nice room and beds, perfect location, very clean, amazing breakfast (almost a good brunch ;) )

    Stayed in August 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi didn't work. Staff attentive(waited 15 mins for someone to come and check us out). Room had a odd odour.

    Clean and centrally located, ok breakfast.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    3rd floor bedroom with 6 flights of exterior stairs does not rate as a positive feature . No lift ! Carrying cases up to this level was unacceptable. Certainly never to be repeated.

    Breakfast was excellent.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Internet mostly didn't work in the room. Parking was claimed 6 euro per day but it's twice expensive near the hotel. Cheaper parking in 15 minutes walking distance.

    Good location, excellent breakfast.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of dust In the room. The breakfast was okay, but the fruit bowel with cut out fruits was full of small flies, not so nice.

    The location was great. The staff were frindly. The size of the room was fine. The bedsofa for the children was okay. Perfect for a 1 Night stay over.

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Sewer smell in room was awful. Hotel didn't solve the issue even though they agreed that it stunk. Gave us a fan , which rattled, and opened windows. Ridiculous ! T.v. Small with no English channels. No phone in room. Wi-fi didn't work in room and had to go to lobby to use..which closes at 10 pm, by the way. They insisted it works in the room but I told them to come to my room and see, of course they didn't. Personally, I would look for a different hotel even tho one of the checking guys was very nice.

    Location is great with lots of restaurants nearby. Close to all the sights.

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Not a problem for us but the hotel has no lift and rooms on 3 floors,

    Staff are very helpful. Arranged a room on the first floor as requested. Also looked after our luggage whilst we were away on our cycling trip. We stayed here the first and last night of our trip.

    Stayed in June 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    would have helped to know that our rooms were on 3rd floor without elevator, though it was no problem with small luggage.

    late check-in was accommodated at our request. atmosphere was calm and relaxed.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is an issue. 2 euro per hour on the street because hotel parking was full. Make sure you reserve a Parkplatz.

    Young man on reception was very friendly and helpful. We spoke German but he quickly picked up the Irish accents and had excellent English. Our room was a quirky shape but bright and airy with a comfortable bed. Delighted to find vegan butter at breakfast. Location in altstadt was fantastic!

    Stayed in June 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Traffic noise. Parking off site about 300 metres

    Central location in the middle of the old town, great beds and very good breakfast. Reasonable value for money in very central location. Walking distance to Sans Souci Park and Schloss, Brandenburgstrasse and the Dutch Quarter.

    Stayed in May 2017

  • Reviewed: 17 December 2016

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 5 nights

    Nice location, next to a nice Christmas Market and quite central to all nice places in Potsdam, nice breakfast which I recommend for anyone staying there.

    Stayed in December 2016

  • Reviewed: 14 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    very bad wifi quality, hotel parking only for 3 cars, park places in front and around the hotel are paid.

    Nice hotel, very helpful staff, great localisation in the middle of the old city, clean spacious room, good breakfast,

    Stayed in December 2016

  • Reviewed: 22 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    We had to head to the airport early and there was no one at reception until 7am. Probably should have paid for the room the night before, just a heads up.

    Very nice people at reception, public parking available right across the street. Breakfast looked great but we had little time to eat. About 30 minutes to Tegel from here.

    Stayed in August 2016

  • Reviewed: 31 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The restaurant had the right beer (Klosterbier) and a wonderful menu (Pfifferling-Schwein). After a day ride by car, it was the perfect opportunity to relax and take a stroll tru Potsdam

    Stayed in July 2016

  • Reviewed: 18 July 2016

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We booked a room for 3 people and the third bed wasn't a very good one. It was like a sofa bed. Not the same bed as the other 2 in the room.

    Very nice location.

    Stayed in July 2016

  • Reviewed: 9 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No tea/coffee making in room as they have a public café in their hotel.

    Very nice hotel in an excellent location right in the heart of the old town. The young man at reception was so polite & helpful, with great English speaking. Breakfast was good and the paid private car parking was close to the room on the hotel grounds. Good WiFi.

    Stayed in July 2016

  • Reviewed: 19 June 2018

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights
    • Submitted via mobile

    The light in the room was too much, darker curtains are required!

    Super breakfast!

    Stayed in May 2018

  • Reviewed: 11 June 2018

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Three floors and no elevator....What? No AC in a room that gets hit by the sun overhead all day in the summer.

    Staff was excellent.

    Stayed in June 2018

  • Reviewed: 29 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, wonderful surroundings, amazing staff

    Stayed in May 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was poor.

    Centrally located for walking and tram and bus. Good breakfasts.

    Stayed in April 2018

  • Reviewed: 2 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and breakfast

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    Excellent location. Comfortable clean small hotel.

    Stayed in March 2018

  • Reviewed: 29 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Poor internet in the room

    Great location, comfortable room, great breakfast

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was broken, no sign of a little refund as a compensation ☹️.

    Stayed in March 2018

  • Reviewed: 14 February 2018

    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    Personal an der Rezeption inkompetent;

    Stayed in February 2018

  • Reviewed: 13 February 2018

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    T

    Stayed in February 2018

  • Reviewed: 4 February 2018

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Their was no Wi-Fi.

    Brekfast was tasty.

    Stayed in February 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Staff was very helpful

    Stayed in December 2017

  • Reviewed: 15 November 2017

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    nice place in Potsdam Altstat

    Stayed in November 2017

  • Reviewed: 10 November 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    Internet reception in the room didn't work

    Stayed in November 2017

  • Reviewed: 9 November 2017

    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    Not working Wi-Fi, only three parking places

    Very nice and helpful hotel service, very tasty breakfasts, great localization

    Stayed in November 2017

  • Reviewed: 28 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The position and the food is good.

    Stayed in October 2017

  • Reviewed: 25 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was spotless

    Stayed in August 2017

  • Reviewed: 29 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning in room. Only a fan.

    Lovely breakfast.

    Stayed in July 2017

  • Reviewed: 21 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Curtains need to be heavier as sun came up very early. Washer for bathroom. No small fridge

    Loved the location was a very big plus

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Location smack in the middle of old town. Very clean. Staff very helpful.

    Stayed in June 2017

  • Reviewed: 1 July 2017

    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Internet didn't work in my room.

    The breakfast was really good and the staff were very helpful. Bed was comfy.

    Stayed in June 2017

  • Reviewed: 29 June 2017

    • Group
    • Double Room
    • Stayed 1 night

    parking and the price

    breakfast was good

    Stayed in June 2017

  • Reviewed: 26 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The hotel is set in the old town, cobbled streets, peace and quiet, good place to rest.

    Stayed in May 2017

  • Reviewed: 9 April 2017

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights

    Breakfast was delicious.

    Stayed in March 2017

  • Reviewed: 29 March 2017

    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    Ok for me. It can be tough for elder people to go many stairs up to third floor.

    Good location. Great breakfast for 5€. Friendly and helpful staff.

    Stayed in March 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    wifi was bad

    Nice place Staff is very good good breakfast

    Stayed in February 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The location is perfect. It's close to everywhere.

    Stayed in January 2017

  • Reviewed: 18 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Wifi was rubbish

    Location

    Stayed in December 2016

  • Reviewed: 28 November 2016

    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 4 nights

    Location, room is big.

    Stayed in November 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some fish smell of the restaurant downstairs in our room at first but only for 30 min.

    Stayed in October 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Excellent location, walking distance to centre and San Souci Palace. Great and complete breakfast!

    Stayed in September 2016

  • Reviewed: 17 October 2016

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Third floor, six flights of stairs with very heavy luggage, no lift and no offer to help

    Location is very convenient and the hotel is presentable.

    Stayed in October 2016

  • Reviewed: 7 October 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Very comfortable bed, varied and tasty breakfast and supper. Friendly staff.

    Stayed in October 2016

  • Reviewed: 30 August 2016

    • Couple
    • Double Room
    • Stayed 1 night

    Nothing else.

    Everything. Thanks for all.

    Stayed in August 2016

  • Reviewed: 18 August 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    top room too hot with out fan or aircondition

    location perfect, brunch great. cosy hotel

    Stayed in July 2016

  • Reviewed: 3 August 2016

    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 2 nights

    It was a heat haze during our visit and we missed aircondition in our room

    Perfect location in a stunningly beautiful city

    Stayed in July 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    please fix beer tap wait for ever.

    staff very helpful, left part of our luggage with them whilst on a cycling tour.

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    one of the staff was a little brusque

    The fact that a ventilator was provided, the gluten-free bread.

    Stayed in July 2016

  • Reviewed: 15 July 2016

    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    No elevator

    Good location

    Stayed in July 2016

  • Reviewed: 14 July 2016

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No aircon or fan.

    Location. Breakfast is excellent.

    Stayed in July 2016

  • Reviewed: 2 July 2016

    • Business trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Wifi was accessible but slow.

    Location was perfect. Room was clean and airy. The desk clerk was helpful and very friendly.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 March 2016

    • Business trip
    • Solo traveller

    Drains smelly in the bathroom.

    Overall, clean and comfortable. Friendly and pleasant staff. A nice charm of old and new. Relaxing environment in bar/restaurant for evening.

  • Reviewed: 7 February 2016

    • Business trip
    • Solo traveller

    - room was a little bad smelling, and had no wi-fi in it - wi fi is only available in the reception, would very slow - staff a little messy (and some of them unwelcoming at all)

    breakfast is excellent. book it.

  • Reviewed: 6 February 2016

    • Business trip
    • Solo traveller

    No WIFI on the room. The shower and hair dryer did not look so nice.

    It was a really good deal via booking.com. Amazing breakfast for 5€, pretty central location. Stuff was really helpful and nice. I certainly would stay there again

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