Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of CityHotel Kempten This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Kotterner Straße 72, 87435 Kempten, Germany

#12 of 20 hotels in Kempten

Guests' Choice

Review score

Based on 484 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    7.6

  • Location

    8.8

  • Facilities

    7.6

  • Staff

    9.3

  • Value for money

    8

  • Free WiFi

    8.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 46

  • Reviewed: 29 June 2018

    10
    Superb
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    I have returned here after my last visit , The owner and staff are super helpful and also let me use the garage for my motorcycle .Breakfasts also superb.Lovely location.

    Stayed in June 2018

  • Reviewed: 3 September 2017

    9.6
    We enjoyed our stay. It was comfortable and the owners were very friendly.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Local teenagers sitting on the entrance steps. Had to push past them to get into the hotel.

    Italian Restaurant next door so we didn't have to walk too far. Food was lovely.

    Stayed in September 2017

  • Reviewed: 26 August 2017

    8.3
    Fine for a stop over en route to Italy.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    With no air con it was unbearably hot in the room We had to leave windows wide open and being in the town centre this meant a lot of noise and so not a good night's sleep at all.

    Our host Richard was very accommodating and helpful. Room was large and reasonably comfortable if a little stark.

    Stayed in August 2017

  • Reviewed: 14 August 2017

    10
    Excellent stay and a true experience of German hospitality
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    That we hadn't booked more nights!

    The decoration throughout the hotel is superb, they always seem to do just a little bit more to make it special. The breakfast room and food is excellent, from the fresh flowers on the table to the quality, choice and presentation of the food. It's only a moment's walk to the town and the owners and staff are very friendly and helpful.

    Stayed in August 2017

  • Reviewed: 31 May 2017

    7.5
    Hotel is about 15 minutes' walk from both the...
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Reception is only staffed at certain times of day. Wifi did not work in my room so I had to use the small reception area (on the same floor). No room safe. Reception is on the first floor and there is no lift: the hotel is not suitable for people with mobility difficulties.

    Hotel is about 15 minutes' walk from both the Hauptbahnhof and the Residenz, with easy access on foot to shops, places to eat & drink etc. Not much traffic on the road but nearby bars and cafes can be noisy. Everywhere was very clean, with some quirky decoration. My room had a decent shower, plenty of hot water and a comfortable-enough bed (two singles used to create a double). All the staff I met were courteous and spoke English. Breakfast is 'standard' German, with a range of good-quality ingredients on offer as well as good coffee.

    Stayed in May 2017

  • Reviewed: 10 April 2017

    9.6
    great staff!best location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The tv was old and we didn't have a minibar as written in the booking describtion.

    We stayed at city hotel for one night.we went to a concert at "the big box" whitch was only a couple of meters from our stay! The room was quite basic but confortable and clean. A very big plus goes to the owner. The lady welcomes you and treats you very politely and as we asked for extra check out time she let us stay longer for no extra charge. The breakfast offers a variety of homemade jams and warm bread, sweet and savory food and fresh sqeezed orange juice! Can only recommend this hotel.

    Stayed in April 2017

  • Reviewed: 12 July 2018

    10
    It was outstanding in all ways staff were brilliant too
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was outstanding in all ways staff were brilliant too

    Stayed in July 2018

  • Reviewed: 7 July 2018

    10
    Friendly conveinant and very clean
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly conveinant and very clean

    Stayed in July 2018

  • Reviewed: 22 May 2018

    10
    The location is very good and the service is very...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The location is very good and the service is very warm-hearted!

    Stayed in May 2018

  • Reviewed: 31 December 2017

    7.5
    Wi Fi not good in all rooms.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wi Fi not good in all rooms.

    Stayed in December 2017

  • Reviewed: 19 December 2017

    9.6
    The rooms were very small
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The rooms were very small

    Stayed in December 2017

  • Reviewed: 16 December 2017

    6.7
    Parking situation,
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Breakfast is excellent.

    Parking situation,

    Stayed in December 2017

  • Reviewed: 6 December 2017

    9.2
    Super clean
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are not huge but fine

    Super clean

    Stayed in December 2017

  • Reviewed: 30 November 2017

    10
    Clean, simple, perfect.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    None.

    Clean, simple, perfect.

    Stayed in November 2017

  • Reviewed: 29 August 2017

    10
    Would recommend this hotel if you're in this area. We will stay again when visiting
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Centre location close to restaurants. Hotel clean with friendly staff. Motorbike parking in owners garage.

    Stayed in August 2017

  • Reviewed: 27 August 2017

    9.2
    Comfortable hotel and enjoyable experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Staff friendly and helpful. Hotel comfortable but not easy to find; clearer directions would be helpful.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    10
    Nice quiet hotel next to shopping center and supermarket.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice quiet hotel next to shopping center and supermarket. 15 minutes walking to central train station. Good breakfast.

    Stayed in August 2017

  • Reviewed: 30 July 2017

    9.6
    Enjoyable and convenient
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    We had no problems at all this was a comfortable city hotel with nice staff

    The Manager arranged for a garage for my classic alfa romeo

    Stayed in July 2017

  • Reviewed: 24 June 2017

    8.3
    Location, breakfast
    • Group
    • Twin Room
    • Stayed 4 nights

    No elevator

    Location, breakfast

    Stayed in May 2017

  • Reviewed: 20 June 2017

    9.2
    Really welcomed and very relaxed friendly people five star
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really welcomed and very relaxed friendly people five star

    Stayed in June 2017

  • Reviewed: 19 June 2017

    8.3
    Great breakfast.
    • Group
    • Twin Room
    • Stayed 1 night

    No elevator

    Great breakfast. Good location.

    Stayed in May 2017

  • Reviewed: 11 June 2017

    7.5
    Very friendly, very clean, very helpful
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Pleased with everything

    Secure bike parking was top priority

    Stayed in June 2017

  • Reviewed: 3 June 2017

    8.8
    All except Wi-Fi in room.
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 2 nights

    Wi-Fi is not working well in the rooms (1st floor = same floor like reception)

    All except Wi-Fi in room.

    Stayed in June 2017

  • Reviewed: 6 May 2017

    8.3
    Citizen are so cold unfortunately
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 1 night

    Citizen are so cold unfortunately

    Stayed in May 2017

  • Reviewed: 26 April 2017

    9.2
    Great hotel in city center, good location, friendly staff,...
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night

    No lift

    Great hotel in city center, good location, friendly staff, free Wifi, good parking area

    Stayed in April 2017

  • Reviewed: 14 February 2017

    9.2
    Breakfast very good!
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very good! Owners very kind and helpfull

    Stayed in January 2017

  • Reviewed: 22 October 2016

    7.5
    Location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No English tv Chanel

    Location

    Stayed in October 2016

  • Reviewed: 5 October 2016

    7.9
    A good value, but don't come with a heavy valise
    • Leisure trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 1 night

    No elevator. I had to drag my suitcase up three floors.

    Stayed in October 2016

  • Reviewed: 29 September 2016

    8.3
    Excellent breakfast and staff.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast and staff.

    Stayed in September 2016

  • Reviewed: 14 August 2016

    8.8
    The right choice
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    noting in particular

    the staff, the location and the breakfast, great !

    Stayed in August 2016

  • Reviewed: 3 August 2016

    9.2
    la situation
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    le style

    la situation

    Stayed in August 2016

  • Reviewed: 2 August 2016

    10
    Family Hotel with professional service!
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    Nice staff. Good breakfast!

    Stayed in July 2016

  • Reviewed: 26 July 2016

    8.3
    difficult to connect to wireless and very poor reception in...
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    difficult to connect to wireless and very poor reception in outer rooms. Gave up on it.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 September 2015

    8.8
    Very well furnished, clean and comfortable pleasant...
    • Leisure trip
    • Couple

    No lift, reception on first floor, many stairs to the rooms, traffic noise. Even though we stated we were bringing our dog the owner said they didn't accept dogs of that size in the hotel so where did we expect to sleep him - in the car?? Car park at the back of the hotel was awkward to negotiate and did not belong to the hotel. Eventually the owner relented and gave us a room at the front of the hotel but said 'his wife would kill him'!

    Very well furnished, clean and comfortable pleasant breakfast room, not in the centre of the old city, Italian restaurant on ground floor excellent food

  • Reviewed: 31 July 2015

    7.1
    Walking distance to tourist area and restaurants.
    • Leisure trip
    • Couple

    Nearby bars/facilities noisy in hot weather because windows open ( no air conditioning ). Our room no fridge, no safe. Reception not always staffed.

    Walking distance to tourist area and restaurants.

  • Reviewed: 9 February 2015

    7.9
    Small but very nice room.
    • Leisure trip
    • Solo traveller

    Made the effort to arrive before the 21.00 last check in time. Arrived at 20.50 to find everyone had gone home. Not a major problem, I called to get the door code.

    Small but very nice room. Quiet and comfortable.

  • Reviewed: 9 January 2015

    9.6
    + Fantastic breakfast with a wide variety of food to choose...
    • Leisure trip
    • Family with older children

    + Fantastic breakfast with a wide variety of food to choose from + Very helpful personnel (the internet was down in the evening while we arrived, and we desperately needed it due to some deadlines and the owner arranged with the restaurant downstairs to let us access their wifi. Exceptionally helpful + Decor true to pictures and very clean + Location in the City centre, just by nice restaurants and shops

  • Reviewed: 19 April 2016

    9.6
    Staff were very good and a good selection of food
    • Leisure trip
    • Couple

    Very few croissants / natural yoghurt

    Staff were very good and a good selection of food

  • Reviewed: 9 April 2016

    7.9
    Friendly staff
    • Leisure trip
    • Family with older children

    There is no lift so if u have heavy bags then it is tough to carry them

    Friendly staff

  • Reviewed: 22 March 2016

    8.8
    Location which is next to forum mall
    • Leisure trip
    • Family with older children

    No lift so if u have large bags it is tough to carry it to room on 2nd floor

    Location which is next to forum mall

  • Reviewed: 13 January 2016

    10
    Excellent location!
    • Leisure trip
    • Couple

    Beds' size can be better

    Excellent location!

  • Reviewed: 1 January 2016

    9.6
    Staff / Facilities / Breakfast / Family friendly
    • Leisure trip
    • Family with young children

    N/A

    Staff / Facilities / Breakfast / Family friendly

  • Reviewed: 29 July 2015

    8.8
    Good location, great breakfast and large room.
    • Leisure trip
    • Couple

    Noisy outside on saturday night.

    Good location, great breakfast and large room.

  • Reviewed: 26 May 2015

    7.5
    Convenient
    • Leisure trip
    • Couple

    Convenient

  • Reviewed: 26 March 2015

    2.5
    Great breakfast
    • Business trip
    • Solo traveller

    Great breakfast

  • Reviewed: 3 March 2015

    9.2
    The kindness of the staff
    • Leisure trip
    • Couple

    The kindness of the staff

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 46

Guests also reviewed these properties: