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Reviews of Hotel am Rathaus This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Am hinteren Perlachberg 1, 86150 Augsburg, Germany

#24 of 58 hotels in Augsburg

Guests' Choice

Review score

Based on 365 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    7.5

  • Location

    9.4

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.4

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Showing 1 - 33

  • Reviewed: 18 June 2018

    8.3
    Super stay in Augsburg historical center!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower! There is no shower cubicle or tray; just a curtain! Water all over the floor. This really needs attention by the hotel.

    Super hotel slap bang in the old town of Augsburg. Great for walking around and sightseeing. Good restaurants in the vicinity for lunch and dinner. Large room. Very comfortable bed. Minibar replenished daily. Tasty and plentiful breakfast. Friendly and helpful staff. Good WIFI connection.

    Stayed in June 2018

  • Reviewed: 7 May 2018

    7.5
    A great location can have drawbacks
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    We were there on Saturday and Sunday nights. Because of the unusually warm April night we wanted to sleep with the windows open. There was no AC. There was a lot of noise from the plaza until midnight. Very early on Sunday morning the plaza was cleaned by street sweeping machine(s). It was very loud and took about 20 - 30 minutes. On Monday morning , beginning before day, there were garbage trucks and other trucks which were very loud.

    Nice room, comfortable bed, good bath, good breakfast.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    5.0
    A staff did not graspe the guests’ advance payment and did...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A staff did not graspe the guests’ advance payment and did not understand English well. Although I had already paid a room charge through the internet, she demanded me to pay it as we checked out. Despite my explanation (“I have already paid for the room through the internet. So I need to pay just for a parking space. ”), she reiterated irrelevant replies. She totally misunderstood me. I wasted more than 10 minutes before leaving.

    Stayed in March 2018

  • Reviewed: 21 December 2017

    9.2
    Diamond in the middle of the town - excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    View ........ just kidding, that also wasn't too bad considering where the hotel is positioned. Went there for the Christmas Markets and that worked really well.

    Loved it all.

    Stayed in December 2017

  • Reviewed: 30 June 2017

    9.2
    We were very happy with Hotel am Rathaus and heartily recommend it as a value for money experience.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The room windows are confusing, having both tilt and swing hinging. On a hot evening, getting a fuller opening is impeded by the curtain rails. A room on the North Side of the hotel is recommended in the summer to avoid excess sunlight.

    Clean, neat, central location, excellent buffet German style breakfast, easy access to a drugstore and to a small super market for personal supplies

    Stayed in June 2017

  • Reviewed: 6 May 2017

    7.5
    Nice hotel right on Rathaus square
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The electricity went out completely the one night I was there... apparently because someone has plugged in something wrong or too many devices.. A really ridiculous situation in a hotel, would be great if it could be fixed.

    Comfortable room but one side is more quiet and dark, and the other a little noisier and lighter, which I liked, though. Great location right on the Rathaus square (although a 15-minute walk from the Hauptbahnhof), really clean and comfortable, nice breakfast!

    Stayed in May 2017

  • Reviewed: 17 April 2017

    8.3
    Great location. Aging hotel, but nice enough.
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bed was really hard and uncomfortable. The toilet and shower was separated only by a curtain that does not go all the way to the floor, so when you shower the entire bathroom floor gets wet. Breakfast was supposed to be included in the room price but we were charged Euro 7,60 each for breakfast.

    Location is central to everything you go to Augsburg to see.

    Stayed in April 2017

  • Reviewed: 6 December 2016

    10
    A warm and friendly welcome back to Augsburgs best little hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    A warm friendly welcome once again to this lovely little hidden away gem of a hotel. A fabulous breakfast, excellent service and superb location make it the perfect place to stay in Augsburg whether on business or simply visiting this most beautiful town. Highly recommended.

    Stayed in December 2016

  • Reviewed: 14 October 2016

    7.9
    Overall in room comfort was ok.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    the hotel close after 22:00 you can enter autonomously with the room key, but there is not a bar where you can relax inside the hotel, on the other hand, there are plenty out in the square.

    Overall in room comfort was ok. Clean.

    Stayed in October 2016

  • Reviewed: 9 August 2016

    10
    Excellent location, very clean, and close to shops and train station.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    No tea and coffee facilities in room.

    Excellent location to main city centre. Family friendly location. Very friendly and helpful staff. Within walking distance, 2 min to all shops (very large shopping area (no high rises) and lots of places to eat and drink). Lots of things to see - beautiful buildings (architecture) and whilst we were there, there was entertainment in city centre . Very cute cafes and little streets with lots to see. Rooms very clean and breakfast all included. ( eg. fruit,yoghurts, bread, meats, cheeses-) Can catch a tram which is just around corner of hotel. Takes 5 min- 2 stops approx to main train station or an easy walk 10-15 min.You can also catch a train directly to fussen (takes about 1hr) and is worth seeing, especially the castle. Highly recommend this hotel.

    Stayed in August 2016

  • Reviewed: 8 July 2018

    10
    Wonderful service and facility in the heart of town!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderful service and facility in the heart of town!

    Stayed in July 2018

  • Reviewed: 4 June 2018

    9.2
    Great location.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find if driving own car. Look at map closely before leaving.

    Great location. Close to square and restaurants.

    Stayed in June 2018

  • Reviewed: 15 May 2018

    10
    Great location and staff was very friendly and accommodating.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is fabulous.

    Stayed in May 2018

  • Reviewed: 4 May 2018

    7.5
    Overall was good. I stayed just overnight for business purpose.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    No view. No staff at the reception after 10 p.m. Breakfast is not that rich.

    Location. Staff attitude and courtesy.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    10
    Duke of Earl
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and comfortable

    Excellent central location

    Stayed in April 2018

  • Reviewed: 11 April 2018

    9.6
    I would book it again
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect position, garage, very friendly staff

    Stayed in April 2018

  • Reviewed: 22 December 2017

    9.6
    nice christkindlmarkt and good restaurants, intresting city with Fugerei, a must see.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Garage and elevator a bit complicated.

    Center of the city, Breakfast, peaceful night.

    Stayed in December 2017

  • Reviewed: 20 December 2017

    10
    A wonderfully warm visit to a lovely little hotel in a magical place at a special time of year.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Having to leave and say goodbye!

    Fantastic hidden gem of a hotel with excellent facilities, wonderful breakfast and amazingly friendly staff.

    Stayed in December 2017

  • Reviewed: 18 December 2017

    9.6
    good breakfast, quiet room, very center of the city.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    have to use key in the elevator.

    good breakfast, quiet room, very center of the city.

    Stayed in December 2017

  • Reviewed: 10 December 2017

    6.3
    An good hotel in a great location.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had trouble with the room temperature. A bit noisy with the church nearby.

    Terrific location near central Augsburg.

    Stayed in December 2017

  • Reviewed: 9 July 2017

    7.9
    A very quaint hotel in the centre of the old city.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    The weather was very hot & there were no aircons.

    The hotel was close to everything.

    Stayed in July 2017

  • Reviewed: 17 April 2017

    9.6
    Location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location.

    Stayed in April 2017

  • Reviewed: 22 December 2016

    8.3
    Great location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty rug, room not clean

    Location was great! Close to Christmas market & restaurants.

    Stayed in November 2016

  • Reviewed: 5 December 2016

    7.9
    Bathroom were awesome.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Staff was not very polite

    Bathroom were awesome. No shower doors, just a curtain which allowed for ample space.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 December 2015

    10
    The location of the hotel was excellent for the town's...
    • Leisure trip
    • Group

    Of the three rooms booked, one did smell a little of stale smoke despite my having requested all non-smoking rooms. Perhaps the stale smell was left over from some time ago but it was definitely noticeable to myself and my travel partners plus the housemaid left the window of this particular room open each day after cleaning suggesting that she was probably aware of it too. Perhaps the only thing missing from the room was a tea/coffee making facility however being able to order drinks at reception meant that the lack of a kettle was not a deal breaker.

    The location of the hotel was excellent for the town's shops, the Augsburg Christmas Market and it was only a 10 minute walk from the railway station (10 Euros by taxi). All of the staff were extremely friendly and helpful. The breakfast choice was fantastic for such a small hotel. Will definitely go back to stay again next year.

  • Reviewed: 19 May 2015

    8.3
    Everything about this hotel was pretty good, but had I known...
    • Leisure trip
    • Couple

    Had I known that they did not offer free wifi I would not have booked a room here. They instructed non-Telekomm customers to pay for Telekomm wifi, which we did, and then it only worked maybe half of the time and was slow when it did even show up. More of a German business persons' hotel. Not really suited for international travelers. No water kettle or iron in the rooms either.

    Everything about this hotel was pretty good, but had I known that they did not offer free wifi I would not have booked a room here. They instructed non-Telekomm customers to pay for Telekomm wifi, which we did, and then if only worked maybe half of the time and was slow when it did even show up.

  • Reviewed: 27 April 2015

    7.9
    Location is great.
    • Leisure trip
    • Family with young children

    Parking entrance is horror !! No recommendable for big cars or SUVs. You need a key, available only at the reception. Breakfast was OK, but I was missing my croissants...

    Location is great. Personal very friendly. Beds are confortable.

  • Reviewed: 8 February 2016

    9.2
    The location is perfect and the staff is nice.
    • Business trip
    • Solo traveller

    Parking situation is not great, but manageable.

    The location is perfect and the staff is nice. Breakfast is good as well.

  • Reviewed: 21 January 2016

    7.9
    Small room, but very convenient, with a desk and everything...
    • Business trip
    • Solo traveller

    Small room, but very convenient, with a desk and everything you need.

  • Reviewed: 12 October 2015

    9.6
    Staff were very friendly and accommodating.
    • Business trip
    • Solo traveller

    Internet connection unreliable.

    Staff were very friendly and accommodating. Quiet location

  • Reviewed: 1 October 2015

    9.2
    Great location and exactly what we expected.
    • Leisure trip
    • Couple

    WIFI not so good

    Great location and exactly what we expected. Superb breakfast. Lovely friendly feel.

  • Reviewed: 19 August 2015

    7.9
    Close to the city
    • Leisure trip
    • Couple

    Streetnoise

    Close to the city

  • Reviewed: 3 August 2015

    9.2
    Interesting, beautiful City
    • Leisure trip
    • Couple

    Too many pizzerias

    Interesting, beautiful City

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 33

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