Große Neugasse 36 - 38, Altstadt-Nord, 50667 Cologne, Germany
#91 of 247 hotels in Cologne
Guests' ChoiceBased on 253 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
9.3
Facilities
8.1
Staff
9.0
Value for money
7.8
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 29, 2025
Keith
United KingdomDecor a little dated
Clean, quiet comfortable. Good city centre location. Excellent bry
Stayed in August 2025
Reviewed: July 18, 2025
Bengt
SwedenVery good in all ways. And very good value for the money. Highly recommended.
Stayed in July 2025
Reviewed: July 15, 2025
Nancy
SingaporePrice
Super convenient and near train station. At an alley that has high traffic. Bar and restaurant around. Good sound proof window that block out noise. Bed is firm and good, shower pressure and temperature is good too. Hair dryer is powerful. Charging point is conveniently located near side table and at table. Water and apples available at counter. Walking distance to eateries, attractions. Cologne cathedral and bridge is very near. Ludwig museum too. Bakeries around the corners are good breakfast options. Staff is very attentive and knows guest well. You can feel a team working together to give the best to guests. Requested for fan as it was very hot on one of the nights. Request was acceded very quickly.
Stayed in July 2025
Reviewed: July 10, 2025
Beeleyflyer
United KingdomBit noisy in evening a sandwiched bewteen 2 music bars but they closed at a reasonable time.
Lovely spacious room with good shower room. No aircon but as room faced north and had large windows that could be safely opened it was not a problem. Hotel well located near to river, station, cathedral, bars and restuarants.
Stayed in July 2025
Reviewed: June 30, 2025
Ross
AustraliaBed was very hard.
Location was excellent, modern bathroom, fridge, good coffee machine
Stayed in June 2025
Reviewed: June 26, 2025
Ali
Saudi ArabiaNo kettles, but they serve hot water on demand
Great location, Smiley and helpful staff, and nice room.
Stayed in June 2025
Reviewed: June 19, 2025
James
United StatesStill had to negotiate 7 stairs.
Location, quiet, large shower & door, elevator, accommodated request for 2 beds; v. friendly, parking immediately nextdoor; windows open to bells & birds.
Stayed in June 2025
Reviewed: May 14, 2025
Richard
United KingdomThe rooms at the back of the hotel are much quieter.
Stayed in May 2025
Reviewed: May 11, 2025
Timothy
United StatesThe loud noise from the next door bar/club. Saturday is fußball day, and it got loud.
The location was wonderful. The bed was comfy and the room very clean. The staff were amazing.
Stayed in May 2025
Reviewed: May 1, 2025
Deepali
IndiaDecor was dated. Lift was tiny.
Helpful and cheerful staff. Rom was clean though tiny.
Stayed in April 2025
Reviewed: April 30, 2025
Francesca
United KingdomVery noisy nightlife outside! Disco til early hours
Location was great
Stayed in April 2025
Reviewed: March 24, 2025
İrem
TurkeyThe room was reasonably clean, but the bathroom seemed like an afterthought; it had no real walls, just glass panels, offering zero privacy. The shower didn’t have a door, so everything got wet while using it. As an architect myself, I’m always shocked by the design choices in some hotels. Also, there were four enormous pillows on the bed, and we had no idea where to put them. The room was already tight, and we barely fit ourselves. Please don’t prioritize unnecessary aesthetic details over functionality. On Saturday night, there was some noise from outside entertainment. If we had needed to open the window, it would have been a real issue.
The overall design of the hotel felt quite old-school—almost like staying at my grandmother’s house. There were plenty of hangers in the room, though a few more in the bathroom would have been useful. The hairdryer either wasn’t working or I just couldn’t figure out how to use it. We had no issues with heating. It was quite sufficient. We had breakfast—it wasn’t amazing, but it met the basic standards of a decent hotel meal. The variety of bread was truly excellent. The staff was very friendly and helpful. One evening, when we were feeling slightly unwell, we asked for hot water and cups to make tea, and they provided them without any issue. Despite outside (at Saturday night), the hotel’s interior was very quiet and peaceful. In the mornings, the soothing sound of birds chirping could be heard from inside.
Stayed in March 2025
Reviewed: February 27, 2025
Eesha
Germanystaff was lovely and accommodating, rooms were very nice, no complaints:)
Stayed in February 2025
Reviewed: December 10, 2024
Anthony
United KingdomExcellent location for cathedral, river, Christmas markets , shops and restaurants.
Stayed in December 2024
Reviewed: November 29, 2024
John
United KingdomVery friendly and welcoming hotel in a quiet and confident location. Clean and comfortable. Excellent breakfast. Good value all round
Stayed in November 2024
Reviewed: November 28, 2024
Aaa
BelgiumNoise from the streeta
Location
Stayed in November 2024
Reviewed: November 13, 2024
Matteo
ItalyCorridors and common spaces are a bit outdated. Breakfast is average (eggs and other stuff were finished at 08:45 and not re-filled)
Very nice room, large, recently refurbished. Friendly staff at breakfast
Stayed in November 2024
Reviewed: October 15, 2024
M
Iraqvery nice location
Stayed in September 2024
Reviewed: October 9, 2024
Teresa
United StatesThe elevator, very old. The fact you had to walk up or down stairs to get to the elevator.
Staff was extremely helpful and courteous. Like the two areas one for sleeping and the other for relaxing. The location was great next to lots of restaurants with varied menus. Also close to the sites and great shopping.
Stayed in October 2024
Reviewed: October 3, 2024
Dave
United StatesThe hotel property is older and without air conditioning, so windows needed to be opened at night exposing us to late night party noise on the street below.
The hotel is conveniently located to the train station, shopping, restaurants and local sightseeing. The room was clean and very comfortable.
Stayed in September 2024
Reviewed: September 29, 2024
Tosaporn
ThailandHotel facilities are quite old such as sofa, curtain, desk and elevator is small. It may be not obvious when look in photo while booking.
Room is clean and location is very convenient to access many nice places including train station. Hotel is very generous on bottled drinking water. We can ask for how many we want without question, or delay which is hard to find in our three-week Germany trip.
Stayed in September 2024
Reviewed: September 26, 2024
Peter
United KingdomCan’t think of anything
A lovely hotel in a superb location with all the facilities you would expect of a higher rated establishment. The staff/ owner went above and beyond . For a city centre location parking was no issue at all .
Stayed in September 2024
Reviewed: September 26, 2024
Londoner
United KingdomOlder building, could do with more modern décor in the hallways.
Very central location in the Cologne Old Town near the river and restaurants. Big room with a modernised en-suite and large shower area.
Stayed in September 2024
Reviewed: September 25, 2024
Yasid
Saudi ArabiaLocation Breakfast
Stayed in September 2024
Hanover, US
Marsala, Italy
Atyrau, Kazakhstan
Jelsa, Croatia
Pizzo, Italy
Carlsbad, US
Mirissa, Sri Lanka
Bucharest, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content