Reviews of ARCOTEL Onyx Hamburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Reeperbahn 1a, St. Pauli, 20359 Hamburg, Germany
#48 of 358 hotels in Hamburg
Guests' ChoiceReview Score
Based on 529 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.6
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Facilities
8.8
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Staff
8.8
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Value for money
8.1
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Free WiFi
8.5
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Reviewed: April 2, 2024
Daniel
Czech Republic51 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 4 nights
We selected the hotel, because it had parking. When we arrived we have found out that it's a public parking and all the nearest parkings were totally full. We had to park far away with more expensive rate.
Breakfast was good, beds comfortable.
Stayed in April 2024
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Reviewed: March 28, 2024
Paola
Italy72 Reviews9.0Wonderful- • Business trip
- • Group
- • Comfort Double or Twin Room
- • Stayed 2 nights
the wifi didn't work properly. In the evening, it was not possible to connect the computer and work. Sometimes, also calling using the mobile phone was difficult.
everything apart the wifi connection
Stayed in March 2024
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Reviewed: March 25, 2024
Ray
Ireland1 review8.0Very Good- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
No proper tea and coffee in room, had to go to reception for milk which was disgusting, bar was closed at 10 30, no food service
Lovely hotel
Stayed in February 2024
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Reviewed: March 25, 2024
Alex
United Kingdom4 Reviews10“Great base for visiting Hamburg”- • Leisure trip
- • Group
- • Comfort Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
We got there early and the staff were really nice and let us check in and have us our rooms. It was really clean and tidy.
Stayed in March 2024
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Reviewed: March 12, 2024
Nichola
United Kingdom2 Reviews9.0“Lovely stay, yummy breakfast”- • Leisure trip
- • Travelers with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
It was cold, and we couldn’t adjust the temperature. A staff member came to look and offered a solution. Although it warmed a little, it was still on the cooler side in the room.
Location was fabulous, staff were very nice and nothing was too much. The circle windows in the rooms are adorable.
Stayed in March 2024
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Reviewed: February 27, 2024
Daniel
United Kingdom19 Reviews1 helpful vote10“Would stay there again next visit to Hamburg”- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 2 nights
Good choice of food for breakfast, but 22 Euros per person to my mind a little expensive.
Location of the hotel excellent. Staff friendly and very helpful. Rooms nice size.
Stayed in February 2024
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Reviewed: February 8, 2024
Lukas
Germany15 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Solo traveler
- • Comfort Double or Twin Room
- • Stayed 2 nights
Great location for any connections, helpful staff, clean and comfortable rooms!
Stayed in January 2024
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Reviewed: January 31, 2024
Flavius
Romania52 Reviews3 helpful votes9.0“It is a good option for accommodation, close to the harbour!”- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 1 night
It was a bit too cold in the room, for my preference.
The staff was really friendly, location is excellent, the food for breakfast was fresh, varied and delicious, the room was large, clean and quiet.
Stayed in January 2024
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Reviewed: January 30, 2024
Mihai
Romania1 review9.0Wonderful- • Business trip
- • Group
- • Comfort Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The lack of 2 bottles of water in the room
Stayed in January 2024
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Reviewed: January 22, 2024
Cemal
Turkey9 Reviews1 helpful vote7.0“See you next time”- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
A little bit far from city center
Clean, comfortable bed. Close to subway station
Stayed in January 2024
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Reviewed: January 17, 2024
Michael
Switzerland105 Reviews11 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
All good
Stayed in January 2024
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Reviewed: January 12, 2024
David
Germany1 review9.0“Lovely hotel, in a very good location if you are going to a show or want to be close to the harbour.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 2 nights
Breakfast was good, not amazing for the money, but still a big selection including vegan options. Parking is separate and you have to pay full price per day in the park house. I would expect a discounted rate for parking in a park house that the hotel is sitting on. Even in Paris the hotels have partnerships with the park houses where you can receive substantial discounts.
we booked a junior suite and the room was on the 7th floor with a brilliant view, the porthole windows are great to sit next to. The hotel has a close proximity to the Harbour, Portuguese quater and the Lion King shuttle, if that is what you are looking for.
Stayed in January 2024
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Reviewed: January 10, 2024
Kaarlo
Finland33 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Comfort Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location perfect...
Stayed in January 2024
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Reviewed: January 8, 2024
Philip
Australia52 Reviews10 helpful votes9.0“Well presented rooms in a great location.”- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 3 nights
We really liked this joint. The only downside was that name remind’s us of a friend’s nutso dog.
Hamburg is spread out and finding the right hotel is a bit of a challenge. We wanted to be close enough to the action to enjoy where we were staying, but not so close that the noise and crowds became a problem. The ACOTEL Onyx was spot on. Positioned on the Reeperbahn right next to a railway station, but few blocks walk to the real hullabaloo of St Pauli. The position also means it’s close to the Langdungsbrucken wharves for boat tours etc. Add to that the comfortable, well presented rooms and you are on a winner here.
Stayed in January 2024
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Reviewed: January 4, 2024
Amirhossein
Denmark6 Reviews8.0“I really liked my choice of staying at this hotel, besides minor drawbacks.”- • Leisure trip
- • Family with young children
- • Comfort Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
We booked separate beds, it was not like that. I didn’t ask for change as I was too tired. I recommended putting enough tea bags, there were different types but one of each type for a two beds room. toothpaste was not included.
Clean with good space of the room. I liked the design too.
Stayed in December 2023
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Reviewed: January 3, 2024
Raimonds
Latvia5 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • Comfort Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The staff seemed a bit unfriendly, might be because of the language barrier.
Great location, nice apartments and the style, everything you would expect from a hotel.
Stayed in December 2023
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Reviewed: December 31, 2023
David
Sweden7 Reviews2 helpful votes9.0“Ideal hotel for a short break to Hamburg.”- • Leisure trip
- • Couple
- • Comfort Double or Twin Room
- • Stayed 1 night
No complaints
Located within easy walking distance to the centre and with good bars and restaurants on the doorstep. Room was comfortable and fully equipped. Also quiet , despite being beside a main road. Staff were friendly and helpful.
Stayed in December 2023
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Reviewed: December 27, 2023
Stanislavs
Estonia21 Reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveler
- • Comfort Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The price a bit high and paid extra tax which was not mentioned on booking..
Very modern and clean
Stayed in October 2023
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Reviewed: December 19, 2023
Zhang
China2 Reviews9.0“Good location, good and efficient front desk service.”- • Leisure trip
- • Family with young children
- • Comfort Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Hair dryer package with guest's hair on it. No bottled water in room.
The hotel is in a good location with lots of shops and Christmas markets in the neighbourhood.
Stayed in December 2023
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Reviewed: December 14, 2023
Victor
Latvia93 Reviews5 helpful votes8.0Very Good- • Business trip
- • Group
- • Comfort Double or Twin Room
- • Stayed 2 nights
Breakfast was so-so, especially for the price asked.
Location is very convenient, lot of interesting places in walking distance, S-Bahn station near the hotel. Hotel is nicely decorated, rooms are comfortable.
Stayed in December 2023
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Reviewed: December 5, 2023
Ethahad
United Kingdom37 Reviews10“Great location.”- • Leisure trip
- • Group
- • Comfort Double or Twin Room
- • Stayed 2 nights
Excellent location for the Reeperbahn. Prompt service. Excellent all round.
Stayed in December 2023
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Reviewed: November 29, 2023
Eleanor
Oman41 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Comfort Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
No room service options and breakfast restaurant is outside the hotel
Nice room, great location in centre of Hamburg
Stayed in September 2023
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Reviewed: November 26, 2023
Krister
Finland17 Reviews5 helpful votes7.0“Business trip”- • Business trip
- • Family with young children
- • Comfort Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The bed was too hard and breakfast was not worth the price.
The location was great and facilities were clean.
Stayed in November 2023
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Reviewed: November 23, 2023
Elias
Netherlands43 Reviews9.0“Good choice in Hamburg”- • Business trip
- • Solo traveler
- • Comfort Double or Twin Room
- • Stayed 2 nights
Too many emails received for digital check- in and check- out which were not working (and unnecessary)
Location. Breakfast. Well equipped rooms.
Stayed in November 2023
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