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Reviews of Hotel Arosa This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Sonderburgstraße 48, Oberkassel, 40545 Düsseldorf, Germany

#121 of 205 hotels in Düsseldorf

Guests' Choice

Review score

Based on 256 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.5

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    9

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 1 - 37

  • Reviewed: 21 April 2018

    8.3
    Practical choice
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Something strange which I cannot place.. could it be low ceiling or dark dirty green bed cover on one bed, or few different wall colours or dark green curtains...

    -Really nice and friendly staff at reception (esp night shift staff). -Location in front of tram stops. -shower water pressure -clean

    Stayed in April 2018

  • Reviewed: 12 April 2018

    5.0
    receipt was 24/7 opened very convenient to ask question...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    facility really poor, no cup no water supply, restaurant only open for breakfast, no for dinner in evening

    receipt was 24/7 opened very convenient to ask question or need help

    Stayed in March 2018

  • Reviewed: 14 June 2017

    7.0
    Not bad
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    the room is carpeted and smells of the strong carpet cleaning detergent. Also, although the room is supposed to be non-smoking it was obviously used before as a smoking room. Both these things caused me an allergic reaction.

    tidy and clean hotel. friendly receptionist

    Stayed in May 2017

  • Reviewed: 11 May 2017

    9.2
    I'll stay there again when I'm in Dusseldorf!
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 8 nights

    There's no kettle and coffee at the room

    Small and cossy family hotel, the staff is super friendly and the location is superb, with trams nearby and plenty of good restaurants and cafes around.

    Stayed in May 2017

  • Reviewed: 23 February 2017

    5.0
    Thin walls.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Thin walls. Someone was shouting at 2 at night, and later at 3 someone started singing. I could here it clearly, and couldn't sleep. When I arrived they gave me a key to a room which was already occupied - I noticed it right away when I stepped into the room. Receptioninst was puzzled when I told her the room is already taken. I was a bit concerned about security too - they don't even know which room is taken, and who has the key.

    Stayed in February 2017

  • Reviewed: 21 January 2017

    6.3
    good location , friendly staff, a bathtub instead of common...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    extremely cold in the room, very bright hotel logo directly out of the window, somewhat smelly pillow ;(

    good location , friendly staff, a bathtub instead of common shower

    Stayed in January 2017

  • Reviewed: 18 January 2017

    9.2
    Nice service - nice hotel
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    need a car / cab to go the center - so I did not visit the city

    the staff was really nice and the area around the hotel as well - I hear it was the luxury part of Dusseldorf

    Stayed in January 2017

  • Reviewed: 12 October 2018

    8.8
    fantastic family hotel with great location
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit too high price for a small family hotel

    Great location, very good breakfast, extremely clean, cosy and quiet.

    Stayed in October 2018

  • Reviewed: 9 October 2018

    8.3
    QUIET ATMOSPHERE AND FREE PARKING
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights

    QUIET ATMOSPHERE AND FREE PARKING

    Stayed in September 2018

  • Reviewed: 1 October 2018

    9.6
    Small rooms but very comfortabl
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Good neighborhood with restaurants and tram station to downtown access. Very good service.

    Stayed in September 2018

  • Reviewed: 23 September 2018

    8.3
    Cleanness, Helpful and friendly staff
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Cleanness, Helpful and friendly staff

    Stayed in September 2018

  • Reviewed: 9 September 2018

    7.5
    Staff was super friendly and helpful, good location, clean...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff was super friendly and helpful, good location, clean room

    Stayed in September 2018

  • Reviewed: 23 May 2018

    10
    Good hotel to book.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Good hotel to book. And, the reception manage is very nice.

    Stayed in May 2018

  • Reviewed: 15 April 2018

    4.6
    1970s retro experience.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Very outdated.

    Stayed in April 2018

  • Reviewed: 16 March 2018

    7.1
    Clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Need for renovation

    Clean

    Stayed in March 2018

  • Reviewed: 4 March 2018

    3.8
    a bit expensive than expected
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    It was a bit expensive than expected. Room size, cleanness etc

    Location is good and bath tab is good.

    Stayed in February 2018

  • Reviewed: 22 February 2018

    8.8
    Very friendly and helpful staff, excellent breakfast and...
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Very friendly and helpful staff, excellent breakfast and very good location!

    Stayed in February 2018

  • Reviewed: 5 February 2018

    8.3
    Great Location with reasonable price and Friendly staff.
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    Great Location with reasonable price and Friendly staff. Would be one of my preferred option to stay in Dusseldorf.

    Stayed in February 2018

  • Reviewed: 14 December 2017

    9.6
    delightful
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Nothing.

    Breakfast is very good service. room is very clean and comfortable.

    Stayed in December 2017

  • Reviewed: 15 November 2017

    7.5
    stay was nice
    • Business trip
    • Couple
    • 2 rooms
    • Stayed 6 nights

    Price was much higher compared with hotels of similar size and capacity.

    Stayed in October 2017

  • Reviewed: 10 November 2017

    8.8
    great and extremely helpful staff
    • Solo traveller
    • Single Room
    • Stayed 1 night

    great and extremely helpful staff convenient location (perfectly fitting to my needs)

    Stayed in November 2017

  • Reviewed: 3 October 2017

    7.9
    Good location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Typical German beds, small.

    Very good location, there are many restaurants downstairs, 1-5 minutes away. The staff is very friendly and helpful.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    7.1
    You should tell customers which are the three the tram...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    You should tell customers which are the three the tram numbers to Belsenplatz from Hauptbahnhof. It is quite easy, but one has to know.

    Stayed in September 2017

  • Reviewed: 22 December 2016

    10
    Close to center.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Close to center...we walked but the tram stop was near hotel. Lots of nice places to eat and drink near hotel. Parking was behind hotel.

    Stayed in November 2016

  • Reviewed: 17 December 2016

    10
    Friendly and helpful staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly and helpful staff. great location

    Stayed in November 2016

  • Reviewed: 5 November 2016

    8.8
    I liked the rooms, they had a welcoming layout.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 5 nights
    • Submitted via mobile

    I liked the rooms, they had a welcoming layout. The staff was friendly and breakfast was ready available with many options.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 April 2016

    10
    It is a lovely place, very tastefully decorated in a quiet,...
    • Leisure trip
    • Solo traveller

    The area where the hotel is situated is quiet expensive.

    It is a lovely place, very tastefully decorated in a quiet, beautiful and well connected area of Dusseldorf. I have been several times to the hotel already and every time I go, I see some improvements (new decoration, new elevator, new reception). Each time I was there I got to stay in a different “theme room”, which was quite extraordinary. The lady in the reception (which I guess is an owner) is very helpful and speaks good English. She gave me great tips for things to do in the evening and even gave me metro tickets for free. As I had no time to stay for breakfast, the reception lady packed my breakfast in a take away bag (without asking her to do so), which I found very nice. Would defiantly recommend this place to any kind of traveler.

  • Reviewed: 16 April 2016

    6.7
    Good staff, good breakfast, convinient location for us.
    • Leisure trip
    • Couple

    No bathrobes, no slippers, small table (barely fitted my laptop), 2 single beds instead of big one, pretty expensive.

    Good staff, good breakfast, convinient location for us.

  • Reviewed: 5 October 2015

    10
    The location, staff comfort in the room and specially the...
    • Business trip
    • Solo traveller

    No comment

    The location, staff comfort in the room and specially the toilet/bathroom was very clean and what surprised me was the room and linnen were all changed on a daily basis.

  • Reviewed: 20 April 2015

    10
    - Good location - silent & cosy place, but on main...
    • Business trip
    • Solo traveller

    - Good location - silent & cosy place, but on main street - Good price - value for money - Pleasant personnel - ready to help anytime - Fast check-in \ check-out - Really free Wi-Fi, fast speed

  • Reviewed: 8 May 2016

    7.1
    Good neighborhood, close to public transportation, free...
    • Leisure trip
    • Couple

    Small room, little bit old.

    Good neighborhood, close to public transportation, free parking, good breakfast.

  • Reviewed: 10 April 2016

    8.3
    Very clean place having a friendly staff
    • Business trip
    • Solo traveller

    Very clean place having a friendly staff

  • Reviewed: 24 January 2016

    10
    it was all good!
    • Leisure trip
    • Solo traveller

    it was all good!

  • Reviewed: 22 November 2015

    8.8
    i like this hotel as well the saff they are so freindly and...
    • Business trip
    • Solo traveller

    i like this hotel as well the saff they are so freindly and helpfull really i would like to thank him all

  • Reviewed: 31 October 2015

    9.2
    The workers were very friendly.
    • Family with older children

    The workers were very friendly. Ready to help u at any instance

  • Reviewed: 7 September 2015

    7.9
    Kindness, location, cleaning
    • Business trip
    • Solo traveller

    Kindness, location, cleaning

  • Reviewed: 15 March 2015

    9.6
    No bar facilities
    • Leisure trip
    • Couple

    No bar facilities

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 37

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