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Reviews of Hotel Augusta This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Ludwigstraße 2 (Eingang Kesselmarkt), 86152 Augsburg, Germany

#20 of 58 hotels in Augsburg

Guests' Choice

Review score

Based on 1266 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    7.9

  • Location

    9

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8

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Showing 1 - 75

  • Reviewed: 1 June 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty bathroom; shower had hair in it, walls were dirty, towel warmer/bathroom heater was extremely dirty and dust covered.

    Room service option was nice

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The shower is a bit too small, but it is similar to other German hotels.

    Great location near Altstadt - friendly staff, clean and spacious room for a family. Couldn’t ask for more - other than a bigger shower.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There was some noise on the road adjacent to the hotel. This could be because it was a weekend and Augsburg is a lively student city.

    Great location, friendly and helpful staff and very good breakfast. The check-in was smooth and hassle free. The room was quiet and clean. Wi-Fi was fast. The bed was comfortable and made for a good nights' sleep. Parking is right next to the hotel in Ludwigstrasse and costs 8 Euros for 1 day. Excellent place for a short stay in Augsburg.

    Stayed in May 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The property felt a little dated but had great quality on the amenities. It used radiator heaters and Windows to adjust your room temp but that is typical of a lot of Europe. The bathroom was a bit small with some lacking complimentary toiletries, like conditioner and lotion for instance. The TV was a little small for the size of the room but that isnt a huge deal. The parking at the hotel is very limited unless you park in the parking garage which is not that cheap.

    The beds were pretty firm and pillows were soft which worked for me. The room was huge and big enough for my family to sleep comfortably. Breakfast was well done with a great staff who were very helpful. It is conveniently located for walking distance to central Augsburg and the Fuggerei

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • With a pet
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Very well located. Spacious and bright room with lots of space for a family. Breakfast was included in the price and was very good. Staff was very friendly and helpful at all times specially with our little dog.

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Doesn't have a lot of facilities for a three star. The bathrooms were small compared to the huge rooms. No in house restaurant for room service.

    The staff, especially Christian and emira

    Stayed in March 2018

  • Reviewed: 23 February 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    During the checkout process, a staff member made some racially insensitive comments that upset myself and my partner. It left a very bad taste in our mouths and was the low point of an otherwise pleasant stay. I guess this is why they say never discuss religion or politics.

    Amazing room, which I'm pretty sure was upgraded (it was MUCH bigger than expected). Breakfast was really nice and the location was ideal for seeing the city, especially the main square and cathedral. Parking in nearby garages was easy. I was double billed and had no difficulty getting this fixed.

    Stayed in February 2018

  • Reviewed: 17 January 2018

    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 1 night

    Car parking at the location is poor.

    The hotel is located in the center of town with walking distance to everything. The rooms has been refurbished and have high standard. The breakfast is good with a good selection of dishes.

    Stayed in January 2018

  • Reviewed: 15 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Style of the rooms remember is a bit old fashioned

    great loction about 200 m from Rathausplatz, the center of Augsburg very helpfull and friendly staff comfortable room good breakfast

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet is a bit small. No place for toilet paper it was placed on a shelf. Bathroom shower caninet leaked water. Toilet has a step up higher than room floor was not good for my foot.

    Excellent reception team. Fast check in friendly, TV has all languages. Location steps from Christmas market. Near train station I just took a taxi for 7 Euro to get there from train station. Breakfast was very good.room was elegant.

    Stayed in December 2017

  • Reviewed: 7 November 2017

    • Business trip
    • Group
    • Family Room
    • Stayed 1 night

    The reception was not always manned.

    Big rooms/beds. Excellent breakfast! In the middle of Augsburg close to the hockey-arena. The hotel has only a few parkinglots but it is not a problem to get a parkinglot on the road outside. Great for large companies.

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Couple
    • Standard Double Room
    • Stayed 5 nights

    The pillows were a bit flat, but there were 2 spare ones available.

    The room was quite big and the breakfast was absolutely fantastic - massive choice. The views from the hotel were lovely and the staff very friendly. It was conveniently located at the beginning of the pedestrian area, so right in the center of town. They cleaned the rooms every day to a very high standard and replaced the towels.

    Stayed in November 2017

  • Reviewed: 12 October 2017

    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    Internet was not functional until around 11pm each evening. Beware of the room safe! If the code is mis-entered or the unit malfunctions, no one can help you - it times out for 15 minutes! Major problem when you are trying to go to work on time!!!! One staff member at the desk hung up on me when I asked for help.

    Nice big room

    Stayed in October 2017

  • Reviewed: 10 October 2017

    • Solo traveller
    • Comfort Single Room
    • Stayed 4 nights

    Could have done with a kettle for first thing in the morning

    Everything was very clean. Breakfast buffet well laid out. For someone without a car tramcar 5 minutes away. Try Bayerischer Brau across the road for evening meals. Best make a reservation though.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Hotel decor could be a bit better, but it was clean nonetheless.

    Location was good, nearby major attractions and convenient. There was underground parking - but not free, it costs 20 euros overnight and you have to walk a bit to the hotel (there were ramps so it was ok).

    Stayed in September 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Hotel had a very dated look without charm--more lower end business hotel

    This was a relatively inexpensive hotel near the (limited) tourist attractions in the city. Family room was huge but for the size, I'd have preferred the creation of a separate seating area with sleep sofa

    Stayed in September 2017

  • Reviewed: 9 September 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    To start, we didn't get the room that we booked. We booked a "comfort room". What we got was not even a standard room. Was actually worse than the displayed photo of the standard room. Our booking for three nights was for 473 Euros. When we complained to a receptionist, we received a " cold shoulder" . We complained again and were informed that they would be accommodating. And at checkout they initially offered to give us 20 Euros back in total! Which was not even the difference between the standard and the comfort room. Finally we were offered a 20 Euro reduction in room price for each day. Also close to being a joke! Furthermore they didn't apologize for that error. Actually one of the receptionists was cheeky about it ! To add insult to injury, the bed was rock hard, and the pillows were paper thin. We asked for two more pillows, we got only one! And after complaining again we got the second one but not the whole set of fresh towels. When pointing out that there was only one chair in a double occupancy room, they replied that the room was too small for a second chair (a room that we didn't book in the first place). All in all: a terrible experience. Our advice: save your money and go somewhere else.

    Location was close to the pedestrian zone

    Stayed in September 2017

  • Reviewed: 2 September 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    The rooms were large, quiet, comfortable for a family of four. The parking garage was 20 Euros per day but there is another parking garage close by for a lesser charge. The breakfast was a good selection of meat, cheese, eggs, sausage, bacon, fruits, and vegetables. The hotel is in a good location for restaurants ad walking the town.

    Stayed in August 2017

  • Reviewed: 30 August 2017

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Awkward shape of the corner-room with uncomfortable layout of the furniture. The bathroom is too far from the sleeping area. Long distance from the lift to the room. A lot of doors to push and pull with luggage is not fun. No air conditioning and very noisy street. A lot of windows that either open or not. The carpark wasn't available on-site.

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    - No air-conditioning!!! Small fan in the room was awfully lowed - Noise from the street - Interior design - Not a fan of thick door-to-door carpets in the rooms

    - Excellent breakfast - Big room - Comfortable bed - Clean

    Stayed in August 2017

  • Reviewed: 5 August 2017

    • Leisure trip
    • Group
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    They had a very limited number of parking spaces. We had to park in a garage around the corner. It was noisy outside.

    We had a very spacious corner room with high ceilings and lots of windows. It is right across the street from the city center and a lot of restaurants. The breakfast was great.

    Stayed in August 2017

  • Reviewed: 24 July 2017

    • Business trip
    • Group
    • Standard Single Room
    • Stayed 4 nights

    Sometimes the wifi freezes and doesn't work. No minibar in the room. And there was no kettle in the room. No conditioner. The shower is very small.

    The hotel is in the center of the town. Everything is so close to the living place. The breakfast is very good. And the staff is friendly.

    Stayed in July 2017

  • Reviewed: 23 July 2017

    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 4 nights
    • Submitted via mobile

    No parking. They have 4 parking spots in front of the hotel. The Augusta parking garage located behind the Augusta hotel charges 20 Euro if you park overnight. Hotel claims it is is not their property. The wifi is on and off. And you'll get an attitude from the front desk if you ask what's wrong with the wifi. Not air-conditioned. You'll have a loud fan in the room. The windows are not sound proof so you'll hear noises from the bar accross the street and the people walking by the hotel. Reserved a deluxe , got a comfort and was told it is the deluxe although the picture on their website will tell you otherwise.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The corner of Augsburg that the hotel occupies is rather un-charming and noisy. It didn't help that we had to keep the windows open because the room was very hot (no A/C).

    Comfortable and spacious family room, easily slept the five of us. Modern and clean.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    No staff at bar, no fridge in room. Entire hotel feels a bit impersonal.

    Included breakfast is wonderful. Staff very knowledgeable and helpful. Mostly bilingual.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    This hotel has no air conditioning, it becomes very hot during the hot summer months. The rooms are little outdated and sometimes you need to wait long time before getting service at the front desk.

    Breakfast is very good and location in middle of Augsburg is very convenient.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed pillows! A common feature throughout Germany - too soft and floppy, hopeless for reading in bed, not too great for sleeping on.

    A comfortable hotel in an excellent location - city centre, restaurants, station, main sights were all within walking distance. Helpful friendly staff; a good breakfast selection; on-site parking is limited but other reserved parking is available nearby; wi-fi - all that added up to a most satisfactory experience and one we would happily repeat for ourselves or recommend to others.

    Stayed in May 2017

  • Reviewed: 15 June 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    No secure parking for the motorcycles, but there was a dedicated parking area at the end of the street.

    The staff were very helpful and thoroughly professional. The rooms were spacious and well equipped. The location is great for looking around Ausburg.

    Stayed in June 2017

  • Reviewed: 11 April 2017

    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night

    The main entrance hall, the corridors and the room doors need to be renovated.

    The hotel is very central. The room I got was in very good conditions and clean.

    Stayed in April 2017

  • Reviewed: 21 June 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No exercise room for hotel.

    Location was great and very helpful staff.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Very large room (for 5) and excellent breakfast

    Stayed in June 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room needs more ventilation.

    Nice location and able to park the car in front of the hotel.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is no a/c in my room

    Staff,location,cleanliness...

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    5 days was not enough for the staff to repair the noisy toilet.

    Big rooms, very comfortable beds. Perfect location!

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Old room and furniture was old too.

    Breakfast was good.

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    no wifi.

    it is central, the staff at reception is very kind and helpful.

    Stayed in April 2018

  • Reviewed: 25 April 2018

    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to moderate temperature in room, traffic noise when windows open

    Rooms very roomy

    Stayed in April 2018

  • Reviewed: 18 April 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    la situation, la gentillesse du personnel

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Large well appointed rooms. Superb breakfast. Best of all our hitels

    Stayed in April 2018

  • Reviewed: 11 April 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Definitely could use an update to the interiors of the room (carpet, furniture, bigger TV).

    Good location, nice sized room.

    Stayed in April 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Bathroom was very small

    Room was big and very clean, there was a very good garage near the hotel. Breakfast was good.

    Stayed in April 2018

  • Reviewed: 25 March 2018

    • Business trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Not much parking, and the room rate should cover the parking costs.

    Bed like a cloud, many choices of breakfast foods and drinks.

    Stayed in March 2018

  • Reviewed: 24 March 2018

    • Business trip
    • Couple
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Everything was good

    Stayed in March 2018

  • Reviewed: 12 March 2018

    • With a pet
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room heating very hard to control. It was very cold and then too hot and couldn’t alter it

    Very pleasant staff

    Stayed in March 2018

  • Reviewed: 9 March 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Pillows were too flat and no spare one in the room

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Three minute walk to city centre shops bars cafe’s and restaurants.

    Stayed in March 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    Everything

    Stayed in February 2018

  • Reviewed: 13 February 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Staff was very helpful, great location, good breakfast

    Stayed in February 2018

  • Reviewed: 28 December 2017

    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No Fridge/Minibar in the room.

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom was very small

    A real big room with very comfortable beds. Staff was very friendly and helpful

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water in the room. We were offered another one for the morning shower. Not too bad after all.

    Top sleep quality, great breakfast buffet

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was not impressed with room decor, small bathroom and shower.

    Was near city center for shopping and the Christmas Market.

    Stayed in November 2017

  • Reviewed: 15 November 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Nothing. I was more than satisfied. great price. Close to the train station, trams and shopping.

    It was quiet, friendly staff, excellent breakfast!

    Stayed in November 2017

  • Reviewed: 13 November 2017

    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 3 nights

    Excellent breakfast and excellent room

    Stayed in November 2017

  • Reviewed: 10 November 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    desolate Parkplatzsituation

    Stayed in November 2017

  • Reviewed: 4 November 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff , good rooms and good breakfast

    Stayed in November 2017

  • Reviewed: 6 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Everything was fine

    Good bed, very good breakfast, located right in the center of the old town

    Stayed in September 2017

  • Reviewed: 5 October 2017

    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Size of bathroom

    Good size room, great layout and heated.

    Stayed in September 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The WiFi was poor.

    Spacious room and comfortable bed

    Stayed in September 2017

  • Reviewed: 25 September 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was exceptional except for the beds. It was like sleeping on a marble slab. Everyone woke up with back aches.

    It was great!

    Stayed in September 2017

  • Reviewed: 21 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location & friendly, helpful staff.

    Stayed in September 2017

  • Reviewed: 7 September 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    Be careful, the parking "Augusta Parking" is not part of the hotel, this is really confusing, I ended up paying 20 EUR for a night...

    Stayed in August 2017

  • Reviewed: 2 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel a little noisy otherwise not very memorable.

    Stayed in August 2017

  • Reviewed: 1 September 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    the location of the Hotel is very good, really close to big square. The room the staf the quality of breakfast everything excellent.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    • Business trip
    • Group
    • Comfort Single Room
    • Stayed 12 nights
    • Submitted via mobile

    Not have big bar in the hotel

    An extra gym facilities and spa services

    Stayed in August 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Tiny bathroom.

    Large room. Great staff. Fantastic breakfast included in room rate. Great location. Great shower and water pressure!

    Stayed in August 2017

  • Reviewed: 19 August 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Conveniently located, welcoming staff.

    Stayed in August 2017

  • Reviewed: 10 August 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Clean, friendly, well located.

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Stopped here for one night on our way through Germany. Good breakfast and a nice Bavarian restaurant nearby with a good vegetarian option.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Eveything was good

    Wonderful breakfast

    Stayed in July 2017

  • Reviewed: 15 July 2017

    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Street noise and was 5 floors up had to keep windows closed

    Helpful parking

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Business trip
    • Group
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    No aircon was a bit of an issue as it was 35c that day and the rooms were very hot. There was a small fan available but it was noisy.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was spacious and well appointed

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    You get what you expect.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    comfort

    location

    Stayed in June 2017

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