The staff in the bar and restaurant! Such nasty and ignorant people that seem unhappy that you’re there as a guest. And don’t forget to bring a towel for that pool. If you need a towel for their ‘free pool’ you have to pay 8 euro. Also, I understand the environmental issues the world has. But I want to have the choice to have my room cleaned instead of having it cleaned every 3 days as ‘we care about the climate, we will not be cleaning the rooms on a daily base. We’ll give you a clean towel when the room is cleaned every 3 days.’ For 120 euros per person per night I would have thought the service was a 4* service too. But unfortunately it isn’t.

Clean room and a comfortable bed.

Stayed in September 2025

Superb stunning hotel

Stayed in June 2025

Could be doing with air con in the rooms

Staff and facilities were great and the restaurant was excellent

Stayed in August 2025

Everything was fine.

Very nice hotel in the Centre of Hillesheim. Very good breakfast. Very good Spa area.

Stayed in August 2025

Carpet in the room Parking close to the hotel us very limited No fridge

Friendly staff Nicely renovated room and bathroom Nice large rain shower Nice breakfast Comfy bed Large tv

Stayed in July 2025

Could do with a little refreshing and adding some up to date touches, like usb ports to charge phones.

Nice and clean. Restaurant was very good for an evening meal and breakfast. Staff were very nice. Parking was easy

Stayed in July 2025

If in summer you prefer open windows then it may not be that quiet and ability to have a curtain to darken the room would have been appreciated in long summer nights.

As always, we like the location and the relatively quiet environment along with a good breakfast and very friendly staffs. Also the late check-in worked flawless, thank you.

Stayed in July 2025

The rooms got quite warm even when widows were wide open. A/c would of been ideal. From a personal point, the pillows were hopeless. Just not firm enough. Might suit some though. Trivial complaints really.

Lovely hotel. Great pool and sauna facilities. Safe car park for motorbikes. Close enough to the Nurburgring for a taxi if you’re in a group. Definitely a hotel worth staying in.

Stayed in July 2025

At first breakfast there was some confusion with staff over my requirement for Gluten Free bread. Once sorted all was then OK.

Room and cleanliness were good. Rooms only made up every 3 days. Pool and sauna area superb.

Stayed in July 2025

There are 2 sauna cabins, both equipped with water bucket or water dosing on the stove. It would be better to make a clear distinction between 1 dry and 1 'wet' cabin, to serve all customers better on their preference.

All good, excellent breakfast and restaurant, plenty of car parking (free), beautiful swimming pool for morning swim and sauna for afternoon relaxation. Beautiful location in old cloister building, nicely renovated.

Stayed in July 2025

the mobile phone connection was a disaster in the hotel, but also in the area... not much the hotel can do about, ... but this was annoying

Stayed in July 2025

The reception is only open until 7 PM, whereas a four-star hotel is expected to offer 24/7 front desk service. The staff at reception were not fluent in English, and all written communication was in German only—typically, an English version should also be available. If you're staying for several nights, your room will only be cleaned on the third day, supposedly for environmental reasons. However, this feels more like a cost-cutting measure than a genuine sustainability effort. You must request room cleaning at the front desk if you want the bed made and the bathroom cleaned. The swimming pool was small (less than 10 meters), and there was no hammam in the spa. Additionally, guests are charged extra for towels, slippers, and bathrobes—items that are usually provided free of charge at comparable hotels.

Breakfast buffet was really nice. Diner was a bit expensive but the food was of quality. Central patio for breakfast and diner is nice. Rooms were large, quiet, clean, with good wifi connection. The Spa was nice.

Stayed in May 2025

It is a bit old and you can hear everything from the room: people in the corridor or your neighbors. I would not recommend the restaurant. The food was not the best and it took hours for them to serve a salad and a schnitzel (not the best quality either)

The staff was very nice. The hotel had available parking for free and the breakfast was also good. The room had an Ok size and bed was comfortable.

Stayed in January 2025

Very nice hotel, spacious well-equipped rooms, good breakfast, fine spa and swimming pool. Friendly staff. Hillesheim and surroundings offers a lot of possibilities for all ages.

Stayed in October 2024

Comfortable stay, cleanliness, free parking, swimming pool, breakfast

Stayed in October 2024

Poor sign posting means you will drive up n down to get into the car park. It’s a walk to reception. Room had no tea n coffee facilities, no bottled water, no extra blankets or pillows, no bathrobe for the spa. Had a mini fridge that was empty so what’s the point? Beds weren’t very comfortable but ok.

Pool and spa sauna was nice after a long drive. Plenty of parking. Food was good if a little pricy.

Stayed in October 2024

The window curtains are too small, not covering the whole window. Also it was hot, no circulation or fresh air. Only option was to open the windows, but it will get noisy and mosquitoes will get in. There wasn't enough outlets near the beds/not working.

The breakfast was superb! The hotel staff were friendly and helpful.

Stayed in August 2024

Very nice rooms, spacious and quiet, downtown, okay menu

Stayed in August 2024

Air-conditioning is missing during warm days.

Hotel facilities and rooms are clean modern and comfortable in an characteristic area.

Stayed in August 2024

breakfast

Room

Stayed in May 2024

No tea- making facilities in room. In common with many other hotels, no main light, so room a little dark.

Large room Friendly and welcoming Free parking Good breakfast Clean, modern decor Good price Excellent English spoken.

Stayed in July 2024

Nothing

Good hotel The rooms are nice And the food was oke

Stayed in May 2024

- expensive (and not really good) dinner - basic breakfast - no air-conditioning in the common area where is the dinner served - a free cot available just at 9pm (late for us, as the baby should be already asleep at this time) - a lot of light in the room (curtains are not covering whole length of the window wall)

- quiet hotel and surrounding area - nice building - a lot of parking spaces behind the hotel - a large room with a lot of storage spaces in the room

Stayed in May 2024

Not relevant

We had booked the Budget Tweepersoonskamer. The hotel room is spacious. The staff is very friendly. The breakfast is very good for example, with a honeycomb. Free parking at the hotel. The Augustiner Hotel is located in the middle of Hillesheim. A beautiful hiking area. Tip: go to the Italian restaurant nearby Taverna Romana

Stayed in May 2024