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Reviews of Aussen Alster Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Schmilinskystr. 11-13, St. Georg, 20099 Hamburg, Germany

#140 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 690 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.6

  • Location

    8.8

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.3

  • Free WiFi

    8.2

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Showing 1 - 65

  • Reviewed: 8 July 2018

    4.2
    Not a 4-stars hotel!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty, shower tap broken, doors are closed hard, electricity was shut down, stuff is rude. This is not 4 stars hotel at all! Needs renovation and lacks service.

    Location, sauna

    Stayed in July 2018

  • Reviewed: 4 July 2018

    8.3
    Very well located in the St. Georg area and not far from Hauptbahnhof
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    The safe in our room was on the floor of the wardrobe, very old fashioned, coin operated but did not work. Reception staff came to look at it, but could not help - no alternative or apology was offered. No folder for tel. No of Reception, Emergencies or general house rules

    We had a lovely bedroom on the second floor overlooking a charming very green garden with lovely trees. You can have your breakfast there. This was a generous buffet style and two very friendly ladies made sure all your needs were met.

    Stayed in July 2018

  • Reviewed: 27 May 2018

    6.7
    Having brrakfast in the garden at spring time is very nice.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    You had to notify staff 30min before using sauna so they coupd turn it on (good for the environment but inconvenient for me).

    Having brrakfast in the garden at spring time is very nice.

    Stayed in May 2018

  • Reviewed: 27 March 2018

    7.1
    Fine hotel in great area
    • Couple
    • Double Room
    • Stayed 3 nights

    wall to wall carpet in a room is not really 2018, it wasn't really visible on any of the photos we shared a bed with two seperate matrasses, were we would have preferred a top matrass

    clean room right in the middle of St. Georg district, with nice shops and restaurants

    Stayed in March 2018

  • Reviewed: 12 February 2018

    6.3
    Not satisfied
    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights

    This is no Hotel with 4 stars by my taste, and also if you read DEHOGA classification you will see that they dont fulfill all the conditions for that much stars (for example they dont have any heater in bathroom, no adequate working area, no soundproof - you can hear everything from hallway). I did not get spare key for two of us, that was the problem having in mind that reception works until 00:30h. Also, it was cold in the room, later after our compliant they gave us small heater.

    Only location

    Stayed in February 2018

  • Reviewed: 12 February 2018

    9.2
    Inviting, comfortable, calm
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Wifi is not of the fastest kind, and come on, wifi captive portal in 21st century?

    Smallish (however appearances may deceive) hotel bit apart from touristic center, but I consider that a good thing, because it's about 15 minute walk (or maybe quicker by public transport, but I felt no need). Hotel is quiet, clean, staff friendly and helpful. Breakfast were not lavish, but very sufficient (even with occasional specialties, like assortment of fish or fresh salmon). It's about fifty meters to the Alster lake for joggers, cyclist or just a nice walks.

    Stayed in February 2018

  • Reviewed: 23 January 2018

    9.6
    The hotel is in the middle of St Georg and less than 100m...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was very empty when I ate there; it should be a lot better in the summer when you can sit in the small but green garden.

    The hotel is in the middle of St Georg and less than 100m from the big lake. The hotel is in a beautiful old town house. The breakfast is really great and the staff super friendly.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    10
    I think it's one of the best hotels among private ones in Hamburg!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    It's not about dislike, but there should not be little amazement, if you meet the owner's dog at the lobby in the morning. ))) I like dogs, so it was a great pleasure for me to meet the golden retriever Lily! She is very kind, friendly and well-mannered! ))) But may be it will be a problem for someone?

    Excellent hotel! Clean, light-filled rooms, amazing yard behind the hotel (we were in Jan, in summer it must be out of this world), fire-place at the lobby every evening, perfect breakfasts with fresh fruits, sauna at the cellar and so on, so on, so on!

    Stayed in January 2018

  • Reviewed: 4 January 2018

    9.6
    Super nice and very helpful service, very good breakfast...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    The smell of cigarette smoke somehow made it into staircase and hallway.

    Super nice and very helpful service, very good breakfast even for high standards

    Stayed in January 2018

  • Reviewed: 24 December 2017

    6.7
    Shame about the smoking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Constant smell of smoke in hotel. Basically people smoke in the hotel, the chef smokes in a stairwell bottom of hotel, it reaches everywhere. Smoking in dining room is allowed. Basically if you don't like smoking don't go here. Apart from that decent enough hotel.

    Cozy atmosphere, central location

    Stayed in December 2017

  • Reviewed: 19 December 2017

    10
    Great time, totally recommend it.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    Elevator was small, but that is about it.

    The Sauna was amazing, you could book it privately at the front desk with no extra charge. Small hotel, but very nice a comfortable. The staff was super nice and accommodating. They do have parking garage spots that are around the corner from the hotel. I have been to Hamburg many times and the parking garages are incredibly small, but this garage was a good size and easy to maneuver.

    Stayed in December 2017

  • Reviewed: 30 October 2017

    9.6
    Pretty nice place in the heart of Hamburg!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Very comfortable small hotel located in one of quite side streets. High ceiling, big window with a cosy view to the garden. There is a Nespresso machine in the room. Wifi connection was very good. The breakfast is tasty and good. I arrived at 13:00 but was checked in and go to the room. Very nice location, comfortable city part. It took just Arnd. 10-15 min walk from shopping streets and city center. To the airport it took around 20-30min by taxi.

    Stayed in October 2017

  • Reviewed: 22 September 2017

    5.8
    If you have to...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    wifi is poor, rooms are small. Avoid rooms on the ground floor as they are next to the bar. Slightly off-putting smells coming from one room. Bathroom fan emits smoke smells from outside.

    nice location and nice common areas.

    Stayed in September 2017

  • Reviewed: 28 June 2017

    10
    One day in Assen Alster Hotel and I am a fan
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The rooms on the interior have balconies overlooking the interior garden. It is wonderful to look out over the garden in the summer, sipping your Nespresso (provided for free to each room).

    Stayed in June 2017

  • Reviewed: 12 June 2017

    9.2
    Lovely hotel in a great spot
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It's a small hotel so if you want all the bells and whistles of a chain hotel look elsewhere. This is something pretty special. The woman who checked me in was lovely, really helpful. Maybe some of the other staff come across as a bit unfriendly but they're very efficient. All in all a great place.

    The hotel is in a great location, walking distance to the station and to many points of interest around the city. Rooms are comfortable and clean, and well equipped with a tv, slippers and a lovely coffee machine for example. The garden out the back is lovely for breakfast or an afternoon drink.

    Stayed in June 2017

  • Reviewed: 13 May 2017

    8.8
    A good place in Hamburg
    • Business trip
    • People with friends
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It is quite expensive overall, but for Hamburg it is well priced.

    The staff were extra nice and kind. The hotel itself, since you enter, is fabulous, cosy and has a warm feeling. It has a wonderful garden in the back, where you can relax and enjoy a coffee or eat something in the restaurant. Also there is a SPA if you like.

    Stayed in May 2017

  • Reviewed: 21 April 2017

    7.9
    Very nice week-end in Hamburg
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The elevator is horrible.

    I liked the location, the room was very beautiful (3rd floor), also the Italian restaurant was excellent and I never go to Italian restaurants abroad.

    Stayed in March 2017

  • Reviewed: 5 April 2017

    7.1
    Fint hotell, bra bemötande, bra läge.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Det såg vid bokningen ut som att frukost ingick. När bokningen var genomförd gavs information om att inga måltider ingick. Oklar information som är irriterande. Jg skrev och frågade innan incheckning men fick ej svar.

    Stayed in April 2017

  • Reviewed: 15 February 2017

    9.6
    Aussen Alster dream
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location, I have seen many 5 stars hotels, I never relaxed or felt at home more than with the Aussen Alster Hotel (free bike, nespresso capsules,wellcome drink and sweets), beautiful decorated room

    Stayed in February 2017

  • Reviewed: 19 December 2016

    7.5
    It's a nice hotel with great staff, but it's not 4*
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The room was on the smaller side, and generally looked a bit worn already. I think this would be a very nice 3* place, but it's not really 4*. Also, the value for money ration is a bit off in this case.

    The location was nice, it's a short walk downtown. The breakfast was beautifully served, but the best thing about the hotel was the staff!

    Stayed in December 2016

  • Reviewed: 6 November 2016

    5.0
    Not far away a 4* - may 2.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Old hotel / old room / very slow personal on reception on Friday. 90% of it could be compensated by excellent breakfast. Which really was the best I ever had. But otherwise would not recommend this hotel - it need major repairs.

    Not far away a 4* - may 2.5 or 3 in very best in the end.

    Stayed in November 2016

  • Reviewed: 7 October 2016

    6.7
    Surprisingly pleasant.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The smell of cigarette smoke in the reception area when I arrived.

    Staff were very accommodating and served breakfast before the official time (I had an early flight).

    Stayed in October 2016

  • Reviewed: 29 August 2016

    9.6
    Very nice hotel in the center of Hamburg
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The doors. They are ugly (grey) and making a lot of noise when you open and close them. Some new doors would be a pleasure. (But that is nothing compared to our satisfaction with the whole stay!)

    Really nice hotel with very friendly staff. Rooms are spacious and the beds very comfortable. It is a quiet location and still very central. There is a good sauna in the basement.

    Stayed in August 2016

  • Reviewed: 31 May 2018

    10
    Location, style, ambient
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Missing remote for tv

    Location, style, ambient

    Stayed in May 2018

  • Reviewed: 3 May 2018

    10
    My home in Hamburg
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely cute house, romantic garden, cosy accomodation with super friendly staff and

    Stayed in May 2018

  • Reviewed: 8 April 2018

    8.8
    Perfekt place, I will stay there next time again!
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is a nightmare:-)

    Warm welcoming, great bar, where we enjoyed an excellent Hamburg made Gin and finally a super nice breakfast!

    Stayed in April 2018

  • Reviewed: 5 April 2018

    8.8
    Easy going hotel, more personalized
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Welcoming hotel

    Stayed in April 2018

  • Reviewed: 5 April 2018

    9.2
    Not sure if it's really 4 stars hotel or not
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We should be sure if it's really 4 stars hotel or not

    Old building, not that big breakfast menu

    Stayed in April 2018

  • Reviewed: 26 March 2018

    5.0
    Won’t go again.
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is old. Room is Small. No wonder they never put any pic of room. And hairdryer is broken. Won’t go there again.

    Stuff are friendly

    Stayed in March 2018

  • Reviewed: 2 March 2018

    9.6
    Super!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything. I will be back!

    Stayed in February 2018

  • Reviewed: 7 February 2018

    10
    Very comfortable and friendly.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    Very cozy and very comfortable hotel well within walking distance of the town center. Enjoyed my stay a lot! Thanks.

    Stayed in February 2018

  • Reviewed: 4 February 2018

    9.2
    Peaceful and relaxed
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Peaceful and relaxed

    Stayed in February 2018

  • Reviewed: 16 January 2018

    10
    Perfect hotel with great value for money!
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The towels was folded into a swan and the location and building was perfect! The staff was very nice and friendly.

    Stayed in January 2018

  • Reviewed: 22 November 2017

    4.6
    Entrance and room smelled.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Entrance and room smelled. I think they are smoking in the hotel. Rooms and the Hotel were dirty.

    Stayed in November 2017

  • Reviewed: 30 September 2017

    7.5
    Good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2017

  • Reviewed: 25 September 2017

    5.4
    Fantastic location. Expensive for very basic accommodation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room for 2, basic bathroom with shower tray and shower curtain 😞

    Friendly staff and use of bikes.

    Stayed in September 2017

  • Reviewed: 10 August 2017

    9.6
    Fantastic service (very helpful) , beautiful garden,...
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Fantastic service (very helpful) , beautiful garden, atmospheric interiors

    Stayed in August 2017

  • Reviewed: 15 May 2017

    8.8
    Good hotel with a great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The receptionist welcomed us very warmly and was very helpful.

    Stayed in April 2017

  • Reviewed: 9 May 2017

    10
    I Love the Vintage clear styme of the 80 th
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I Love the Vintage clear styme of the 80 th

    Stayed in May 2017

  • Reviewed: 28 April 2017

    6.3
    very nice
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Very noisy around 7am in the corridor on the wed morning

    Stayed in April 2017

  • Reviewed: 27 February 2017

    5.4
    Windows
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not a nice room, It only had a window on the cieling and this was a bad surprise.

    Friendly staff.

    Stayed in February 2017

  • Reviewed: 26 January 2017

    9.6
    not a (boring) typical chain hotel
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    a friendly, individual Hotel in a cool neighborhood. Great and very friendly hosts, very good breakfast

    Stayed in January 2017

  • Reviewed: 5 December 2016

    8.3
    Very fine location, just at short walk from centrum.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very fine location, just at short walk from centrum. cosy bar with friendly staff

    Stayed in December 2016

  • Reviewed: 14 November 2016

    10
    Everything
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything

    Stayed in October 2016

  • Reviewed: 13 October 2016

    6.3
    Cute hotel with surly owners
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unpleasant woman checked me out. Left me with a bad lasting impression

    Small but well appointed bathroom

    Stayed in September 2016

  • Reviewed: 17 September 2016

    6.7
    Nice location. It is a private owned hotel, cannot expect Hilton standards.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Room at top floor with roof windows not worth the cost. Room and common areas not very clean

    Location, breakfast

    Stayed in September 2016

  • Reviewed: 21 August 2016

    10
    Oasis in St. Georg
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Earlier breakfast hours would be nice... But not necessary.

    Stayed in August 2016

  • Reviewed: 27 July 2016

    7.1
    Value for money absolutely ok.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Location is very nice. St. Georg is a really nice hub.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 May 2016

    7.9
    Very large and comfortable double bed.
    • Leisure trip
    • Couple

    There was some decorating work in the room opposite which was simply bad luck however the intermittent noise was annoying. The fact that Hamburg remains one of the only cities in Europe where smoking is permitted inside the building was a little bit of a surprise.

    Very large and comfortable double bed. One of the best showers I have used in a while for both pressure and temperature. Good location for both walking and public transport. good sized room with high ceilings.

  • Reviewed: 23 April 2016

    7.1
    The location, closed to the lake and the central station
    • Business trip
    • Solo traveller

    tiny is an understatement here, stayed at many other Hamburg hotels but by far this comes with the smallest rooms, very out-dated and much like other old building not much sound proof.

    The location, closed to the lake and the central station

  • Reviewed: 29 March 2016

    8.8
    Great location right next to the lake.
    • Leisure trip
    • Couple

    We weren't offered information about the sauna, free boat rides or free bike rides (as advertised on Booking.com) Nice to have Nespresso machines in the rooms, but no kettle, milk or tea available.

    Great location right next to the lake. We walked nearly everywhere in the city, fuelled by the very generous, delicious breakfast. Lovely rooms with simple, elegant design. We enjoyed the quirky balcony outside our room, complete with a selection of model animals to say good morning to!

  • Reviewed: 22 March 2016

    9.6
    Great location a block from lake in one direction and from a...
    • Leisure trip
    • Solo traveller

    All was great!

    Great location a block from lake in one direction and from a great little area of st georg with restaurants shops, and still an easy walk to the Hauptbahnhof. Very nice breakfast, good basic room with Nespresso machine (++). A sweet dog greeting guests in the lobby!

  • Reviewed: 8 December 2015

    6.7
    Nice rooms
    • Leisure trip
    • Couple

    Complicated parking - in a garage approx. 100 m away, but difficult to get there due to one way roads. We had to pay more for the rooms than the price stated in the reservation. This is certainly not OK :-(

    Nice rooms Great breakfast

  • Reviewed: 17 November 2015

    5.4
    Quiet location, great continental breakfast, comfortable beds
    • Leisure trip
    • Couple

    Staff not very welcoming, seemed more interested in talking to friends on the phone than helping us - booked 4 months in advance and requested a room with a balcony or garden room and got neither.....decor is very contemporary and sterile, nothing comfortable anywhere - was expecting more for the money, and will not be staying here again

    Quiet location, great continental breakfast, comfortable beds

  • Reviewed: 26 July 2015

    6.7
    The garden was beautiful!
    • Leisure trip
    • Solo traveller

    Some of the staff bring their dogs with them, and the dogs are present in the common area. People with allergies should be aware of this. Also, some of the staff smoke in the common rooms, and although they open the windows while smoking, it is extremely unpleasant - again, particularly for people with respiratory issues. This should be made known to people potentially booking at this hotel.

    The garden was beautiful! The receptionist on duty when I arrived and on the next few days had harp music playing, and this, along with the garden, the excellent location on the Alster, and the free bikes available for use are very strong pluses for this hotel.

  • Reviewed: 14 July 2015

    8.8
    I really liked that you are a couple of steps away from the...
    • Leisure trip
    • Couple

    I really liked that you are a couple of steps away from the water where you can go for a nice walk, but you are also very close to downtown and the main train station. The hotel is very clean and comfortable, with an excellent breakfast buffet! Lange Reihe with its restaurants and cafes is just around the corner!

  • Reviewed: 20 February 2015

    9.6
    Good location near train station, on a quiet street.
    • Business trip
    • Solo traveller

    Maintenance work on other rooms, with painting material on doors. No noise tough.

    Good location near train station, on a quiet street. Excellent breakfast with plentiful choice. Room with large tv and coffee machine.

  • Reviewed: 29 December 2015

    8.3
    Small but comfortable and stylish.
    • Business trip
    • Solo traveller

    Small but comfortable and stylish. Wonderful breakfasts. Walking distance, yet not too close, to Hbf. Next to the Alster.

  • Reviewed: 10 December 2015

    7.1
    Nice old building, good location.
    • Business trip
    • Solo traveller

    A bit old and basic rooms, which require renovation.

    Nice old building, good location.

  • Reviewed: 8 December 2015

    9.2
    Location
    • Leisure trip
    • Couple

    smell of cigarette smoke

    Location

  • Reviewed: 7 November 2015

    10
    Great place to stay.
    • Leisure trip
    • Couple

    Great place to stay.....value for money and very friendly staff

  • Reviewed: 1 September 2015

    9.2
    Staff were very helpful and accommodating
    • Leisure trip
    • Solo traveller

    Would prefer a small refrigerator in the room

    Staff were very helpful and accommodating

  • Reviewed: 5 July 2015

    9.2
    Location, room had air conditioning, friendly staff
    • Leisure trip
    • Solo traveller

    None

    Location, room had air conditioning, friendly staff

  • Reviewed: 25 June 2015

    8.8
    Breakfast
    • Business trip
    • Couple

    Small rooms

    Breakfast

  • Reviewed: 23 June 2015

    6.3
    Staff really friendly, free WiFi, nice breakfast
    • Leisure trip
    • Couple

    Room was not as the picture, Cost not aligned on what you get

    Staff really friendly, free WiFi, nice breakfast

There are also 39 reviews without text. These impact the overall review score.

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