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Reviews of Best Western Plus Hotel Excelsior This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Bahnhofstr. 35, 99084 Erfurt, Germany

#17 of 32 hotels in Erfurt

Guests' Choice

Review score

Based on 335 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.2

  • Free WiFi

    8.5

100% verified reviews

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Showing 1 - 22

  • Reviewed: 12 June 2018

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    The beds were a bit soft to our liking: we both felt aches and pains when rising in the morning...maybe it's being 70 years old!

    The location is excellent for train travelers. Easy walking distance with luggage from the main train station in Erfurt. After check-in, we walked to the old town easily and were able to tour the old town without tiring.

    Stayed in June 2018

  • Reviewed: 22 February 2018

    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night

    Parking availability is unfortunate as there is no parking that is part of the hotel, some external parking closes at 20.00 and then one needs to walk some distance with luggage to get back to the hotel.

    Very friendly and supportive staff!

    Stayed in February 2018

  • Reviewed: 8 April 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Access by car to carpark really narrow, more suited to a horse and cart ....... time it was updated. Barrier too close to electronic entry post.

    Quality food, a comfy bed, good shower. A quiet hotel given it's central location.

    Stayed in April 2017

  • Reviewed: 15 February 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Difficult to find in the street as entrance very small and concealed.

    Nice breakfast room. Good car park at back of hotel, plus rooms were very quiet so you get a good nights sleep even if in the city centre

    Stayed in January 2017

  • Reviewed: 4 August 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 5 nights
    • Submitted via mobile

    No air conditioning A disappointing breakfast choice Not enough staff in breakfast room at busy times

    Convenient location. The staff were very helpful and friendly despite speaking very little English

    Stayed in August 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Room at the rear was very quiet and comfortable. Plenty of room to spread out. The location Is great both for it's proximity to the railway station and to the old town, shops and restaurants. Make time to visit Ega park - absolutely beautiful.

    Stayed in July 2016

  • Reviewed: 12 June 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Do not recall anything

    Location , supporting staff ,

    Stayed in June 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    This is the quietest, best insulated hotel I have come across in my life. Excellent breakfast too.

    Stayed in May 2018

  • Reviewed: 26 August 2017

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and comfortable. Close to train station and short walk to lovely old town. Lift( elevator), aircon, good breakfast, quiet.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower too small.

    Enjoy & good, will recommend to friends.

    Stayed in August 2017

  • Reviewed: 18 May 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    No AC found in our room, it was a bit warm but the windows opened in a safe way at the top.

    Stayed in May 2017

  • Reviewed: 9 May 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Room was more like a dorm room., size and single bed wise

    Close to train station, breakfast was excellent. Great selection and quality.

    Stayed in May 2017

  • Reviewed: 23 April 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi!

    Good bed clean room

    Stayed in April 2017

  • Reviewed: 16 April 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    signposting to the hotel

    good breakfast

    Stayed in April 2017

  • Reviewed: 14 December 2016

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    No negatives

    Very good! Would come back everytime!

    Stayed in December 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    Great room and they gave us a fan since it was hot.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 September 2015

    • Business trip
    • Couple

    Room facility no air conditioning, noisy if you open the window. Compared with other hotels we stayed in Germany, this is the most expensive but least comfortable hotel. Poor quality of breakfast.

    Staff very friendly and helpful

  • Reviewed: 14 July 2015

    • Leisure trip
    • Couple

    Very noisy if facing the main street due to trams and revellers well into the early morning hours

    Location in town allowed easy walking to all sites, restaurants and shops

  • Reviewed: 10 November 2015

    • Solo traveller

    The smell and the unfunctional internet

    Big rooms

  • Reviewed: 27 July 2015

    • Leisure trip
    • Solo traveller

    The hotel was very convenient for the railway station but was still quiet.

  • Reviewed: 8 July 2015

    • Business trip
    • Solo traveller

    Car park very small.

    Close to town center. quiet and clean.

  • Reviewed: 7 July 2015

    • Leisure trip
    • Couple

    Hard to cool in heat wave.staff provided fan

    Comfortable room good size

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 22

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