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Reviews of Best Western Macrander Hotel Frankfurt/Kaiserlei This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Strahlenberger Strasse 12, 63067 Offenbach, Germany

#14 of 35 hotels in Offenbach

Guests' Choice

Review score

Based on 157 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.6

  • Location

    7.4

  • Facilities

    7.6

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    7.8

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Showing 1 - 26

  • Reviewed: 18 May 2018

    • Business trip
    • Solo traveller
    • Business Room
    • Stayed 2 nights

    The cost of the room is too expensive and it does not include neither breakfast nor the parking: the hotel is in Offenbach and not in Frankfurt city center!!! Old furniture. The location should be good, as it is very close to the Motorway, but due the street and motorway works, getting here and out is absolutely complicated: the hotel should inform customers before their arrival.

    Big room. Good cleaning service. Kind staff. Good breakfast.

    Stayed in May 2018

  • Reviewed: 31 July 2017

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    The neighbourhood is under heavy renovation. Mattresses are very tough. Very small bathroom.

    The breakfast buffet is amazing. Very committed staff. Very easy access by car. Spacious room.

    Stayed in July 2017

  • Reviewed: 23 May 2018

    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was closed due to public holiday

    Comfortable rooms, clean, modern

    Stayed in May 2018

  • Reviewed: 28 April 2018

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    No proper shampoo, not good insulation, bad WiFi, no slipper

    The location

    Stayed in April 2018

  • Reviewed: 16 March 2018

    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night

    Even though I marked that it will not be me stay at the hotel there were problems with checking-in. A lot of paper work to stay at a hotel...

    Stayed in March 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    One member of your staff was particularly rude .

    Stayed in March 2018

  • Reviewed: 31 January 2018

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect for the length of my stay

    Very friendly and helpful staff

    Stayed in January 2018

  • Reviewed: 1 October 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 6 nights
    • Submitted via mobile

    Na

    Almost too much of a choice

    Stayed in September 2017

  • Reviewed: 17 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Beds were too low

    Bar in the evening was manned by friendly staff

    Stayed in May 2017

  • Reviewed: 31 January 2017

    • Leisure trip
    • Group
    • Business Room
    • Stayed 1 night
    • Submitted via mobile

    The wifi 😟

    👍🏻

    Stayed in January 2017

  • Reviewed: 7 January 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is amazing! Good service, friendly staff.

    Stayed in January 2017

  • Reviewed: 12 December 2016

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 2 nights

    Breakfast was not included.

    Very close to Frankfurt city center and also airport.

    Stayed in December 2016

  • Reviewed: 17 November 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 5 nights

    Conveniently located near the S Bahn.

    Stayed in October 2016

  • Reviewed: 7 November 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights

    Bed was not comfort and the Bath Tub was little and difficult for shower. Room lighting was very dull and dim.

    Stayed in November 2016

  • Reviewed: 19 September 2016

    • Business trip
    • Solo traveller
    • Business Room
    • Stayed 6 nights

    Price during the fair

    Stayed in September 2016

  • Reviewed: 3 July 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were very warm with no mechanism for cooling.

    Food is very good.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 27 January 2015

    • Business trip
    • Group

    We had breakfast in dinning room but our bag was stolen. We lost 1,000 Euro, Olympus Camera and 2 passports. The hotel did not show any responsibility. there are unsecurity for a 4-Star Hotel, no cctv. while we stay there we felt unsecure and doubtfully.

    Breakfast is good tast but..what I have found in the Hotel environment is worst

  • Reviewed: 7 May 2016

    • Leisure trip
    • Solo traveller

    Facilities

    small and hard bed

  • Reviewed: 30 March 2016

    • Leisure trip
    • Solo traveller

    Carpets in the rooms. A minus for people with allergies.

    Easy to get there from airport terminal 1. Just a few stop from the centre.

  • Reviewed: 21 March 2016

    • Business trip
    • Solo traveller

    really good breakfast. 2 min from S-Bahn.

  • Reviewed: 13 March 2016

    • Business trip
    • Group

    Staff were very nice.

  • Reviewed: 31 January 2016

    • Business trip
    • Solo traveller

    Pillows.

    Good free wifi and very pleasant bar.

  • Reviewed: 19 November 2015

    • Business trip
    • Solo traveller

    No vegetarian options in breakfast

  • Reviewed: 20 October 2015

    • Business trip
    • Couple

    Housekeeping could have been better

    Well connected, decent business hotel...

  • Reviewed: 1 March 2015

    • Business trip
    • Family with young children

    Bed was to hard

    overall oke.

  • Reviewed: 3 February 2015

    • Business trip
    • Solo traveller

    Bed and room not so confortable. That 4th star should be earned with a little more effort.

    Position

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 26

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