Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Best Western Plus Hotel Kassel City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Spohrstrasse 4, Mitte, 34117 Kassel, Germany

#21 of 54 hotels in Kassel

Guests' Choice

Review score

Based on 481 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    7.8

  • Location

    8.9

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.1

  • Free WiFi

    8.6

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 51

  • Reviewed: 11 July 2018

    9.6
    Excellent location to explore Kassel, just off the main square.
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights

    Rooms not air conditioned.

    It was hot when we were there and the rooms are not air conditioned, we were able to open a the windows and make the room comfortable.

    Stayed in July 2018

  • Reviewed: 14 June 2018

    7.9
    An ok experience. Not great.
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We arrived at approximately 1 pm and were told that check in was not till 3 pm. No problem. Went for a long walk and returned at 2.50 pm. Still no room key. Not until 3.01 were we given our key to start our stay. Knowing we were in the Hotel and wasnting to check in we were made to wait till the last minute. Very bloody minded. The Hotel restaurant is in an adjoining mall. Continental breakfast at Euro 12 per person, includes a bread roll and some cheese and coffee. No cereal or other fare usually associated with a continental. Went next door and for 9 Euros got want we wanted and with a smile. As well as that, the room was very hot during the night.

    This Hotel, where we’ve stayed before, is in an excellent location right in town.

    Stayed in June 2018

  • Reviewed: 20 February 2018

    8.8
    Nice place central walking distance to nice restaurants
    • Leisure trip
    • Group
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    When we walked into room There was a smell of sweat in the room couldn’t find the source it wasn’t the beds or the sheets but it was very noticeable in room I was thinking it was the polish they used on wood

    Good beds friendly staff

    Stayed in January 2018

  • Reviewed: 9 December 2017

    7.9
    great staff, everyone firendly
    • Business trip
    • Solo traveller
    • Comfort Room with Two Queen Beds
    • Stayed 2 nights

    room should be renovated, the style is mid 90's, otherwise it would be good size NO ENGLISH TV CHANNELS - this is big minus for EN speaking visitor. The channels were listed but nothing worked - nor BBC, neither CNN.

    great staff, everyone firendly awesome location in center of Kassel very good breakfast (ask for fresh coffee instead of the thermos one) lots of facilities nearby, including shops, old town and public transport

    Stayed in December 2017

  • Reviewed: 14 September 2017

    8.8
    A fine hotel on a great location
    • Leisure trip
    • Couple
    • Junior Suite with Sofa
    • Stayed 3 nights
    • Submitted via mobile

    The interior of the room is a bit outdated and poorly designed. The junior suite was therefor experienced as relatively small.

    Breakfast was very good. Staff was friendly and the hotel is located in the center of Kassel.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    9.2
    Great location, in the center of Kassel.
    • Leisure trip
    • Solo traveller
    • Standard Room with Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    When the hotel writes that the parking fee is 13€ per day, they need to tell WHERE you can park for that price. There is at least 3 parking houses close to the hotel. I payed 62,50€ instead of planed 39€. That is NOT good enought. They could easely ask you in the reception, and you could move your car if you wanted.

    The bed was very good, and the the water boiler is a great.

    Stayed in September 2017

  • Reviewed: 19 July 2017

    6.3
    Comfortable, but will not win any design awards
    • Leisure trip
    • Couple
    • Comfort Room with Two Queen Beds
    • Stayed 2 nights

    There is no business centre with computer, printer etc so we had to ask the staff to scan documents and they were incomplete. Room decor and furnishings are rather old and dated.

    Good breakfast and wifi. Great location.

    Stayed in June 2017

  • Reviewed: 5 July 2017

    6.7
    Staff are so friendly and helpful!
    • Business trip
    • Group
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night

    The built-in/central aircon/ventaliation system wasn't working, window could not be fully opened, it got a bit too hot and stuffy inside the room.

    Staff are so friendly and helpful!

    Stayed in June 2017

  • Reviewed: 20 March 2017

    8.3
    Kassel
    • Leisure trip
    • Family with young children
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights

    The staff weren't too sure on what to do in Kassel with kids. Most of the attractions were outdoors and it was raining heavily while we were there.

    Delicious breakfast, big fluffy towels and a big lobby.

    Stayed in March 2017

  • Reviewed: 27 February 2017

    8.8
    Breakfast and bed was good.
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights

    A noisy dog both nights in the room closest to mine. I was so tired that I fell asleep anyways, but quite distubering and loud... and i felt sorry for the dog...

    Breakfast and bed was good. Nice (real) flowers around in the hotel. Clean

    Stayed in February 2017

  • Reviewed: 30 December 2016

    9.6
    Location is excellent, very short walk to high street and...
    • Leisure trip
    • Family with young children
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night

    It's a little more pricey than other hotels in the area (but we thought, in general, that it was worth it).

    Location is excellent, very short walk to high street and Christmas market. Convenient parking under the hotel.

    Stayed in December 2016

  • Reviewed: 25 October 2016

    10
    Home from home
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    There was no complementary milk in our room to go with the coffee and tea but that would not stop me from giving this hotel 10 out of 10.

    The great choice of breakfast. And the room was wonderful. Everything was so clean. The comfiest bed ever and the staff are so friendly and helpful. I will definitely go again.

    Stayed in October 2016

  • Reviewed: 23 August 2016

    7.5
    Good hotel in the city center
    • Leisure trip
    • Family with young children
    • Comfort Room with Two Queen Beds
    • Stayed 1 night

    Air conditioning in this hotel seems to have issues. We switched from one incredibly hot room to another, which was okay. The staff explained to us that there is no real air conditioning in this hotel, just "air coolers" - I have no idea what the difference is, but they should make it clearer and not advertise it as air conditioned.

    Extremely good location just a couple of meters from the pedestrian zone in the city center. Rooms correct, big TV, clean.

    Stayed in August 2016

  • Reviewed: 10 August 2016

    7.1
    Nice, light and large room.
    • Leisure trip
    • Couple
    • Comfort Room with Two Queen Beds
    • Stayed 2 nights

    Breakfast was outsourced to a shopping center. Uncomfortable, even if you didn´t need to go outdoor.

    Nice, light and large room. Helpful staff in the reception.

    Stayed in July 2016

  • Reviewed: 24 May 2018

    8.8
    Location was fantastic , rooms were clean , beds comfy .
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Location was fantastic , rooms were clean , beds comfy . The staff were friendly . Breakfast was fantastic

    Stayed in May 2018

  • Reviewed: 5 April 2018

    8.8
    Excellent location and room was very spacious and clean .
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Nothing really

    Excellent location and room was very spacious and clean .

    Stayed in April 2018

  • Reviewed: 5 April 2018

    9.6
    I recommend it for all business & leisure travelers
    • Business trip
    • Group
    • Standard Room with Queen Beds
    • Stayed 2 nights

    Nothing.

    Everything

    Stayed in April 2018

  • Reviewed: 5 April 2018

    7.9
    very good breakfast
    • Business trip
    • Solo traveller
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night

    availability of Food at evening time.

    very good breakfast

    Stayed in April 2018

  • Reviewed: 19 March 2018

    10
    Nice location
    • Leisure trip
    • People with friends
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nice stuff and very good location, clean and very comfortable room

    Stayed in March 2018

  • Reviewed: 30 January 2018

    8.8
    Location
    • Leisure trip
    • Family with young children
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Non

    Location

    Stayed in January 2018

  • Reviewed: 1 January 2018

    9.6
    Great location and clean room
    • Leisure trip
    • Family with young children
    • Junior Suite with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    Great location and clean room

    Stayed in December 2017

  • Reviewed: 7 November 2017

    8.5
    Very enjoyable and relaxing
    • Leisure trip
    • Group
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 3 nights

    I have stayed here before and it was as good as before.

    Stayed in October 2017

  • Reviewed: 5 October 2017

    5.0
    Uncomfortable but good breakfast
    • Business trip
    • Group
    • Comfort Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    No air conditioner in room. Expensive, inflexible

    Stayed in September 2017

  • Reviewed: 2 October 2017

    9.2
    Great location especially for Documenta visitors.
    • Leisure trip
    • Group
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights

    Bed could be more comfortable i.e. firmer

    Breakfast is wonderful!

    Stayed in September 2017

  • Reviewed: 23 September 2017

    8.8
    Good place for central Kassel
    • Business trip
    • Solo traveller
    • Standard Room with Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean room. Good breakfast.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    10
    It was a very comfortable stay.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The hotel and the staff were generous and easy going and the food was excellent. The near-by gym was fantastic.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    10
    Great location, quiet and comfortable
    • Business trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great location, quiet and comfortable

    Stayed in September 2017

  • Reviewed: 3 September 2017

    9.6
    Kassel
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very good mattress, 27" Samsung smart TV, exceptional breakfast

    Stayed in September 2017

  • Reviewed: 8 August 2017

    7.9
    Breakfast
    • Business trip
    • Solo traveller
    • Standard Room with Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I had to change room three times on a four day stay because of the noises.

    Breakfast

    Stayed in July 2017

  • Reviewed: 3 August 2017

    7.9
    Excellent breakfast with good service.
    • Business trip
    • Group
    • Standard Room with Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Reception area badly designed

    Excellent breakfast with good service.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    9.6
    We had a very nice room.
    • Leisure trip
    • Couple
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 2 nights

    There were not enough conveniently located plugs in the room.

    We had a very nice room.

    Stayed in July 2017

  • Reviewed: 26 June 2017

    8.8
    Little bit dated style and AC was not working.
    • Leisure trip
    • Group
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 3 nights

    Little bit dated style and AC was not working.

    Stayed in June 2017

  • Reviewed: 19 June 2017

    9.2
    Excellent base for Kassel
    • Couple
    • Junior Suite with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    Staff extremely friendly and helpful, room large and comfortable and breakfasts excellent

    Stayed in June 2017

  • Reviewed: 14 June 2017

    9.6
    Best location in Kassel
    • Business trip
    • Couple
    • Junior Suite with Sofa
    • Stayed 3 nights
    • Submitted via mobile

    No air-conditioned. No multilingual staff. Bad TV choice 95% German channels

    Wonderful position. Great breakfast.

    Stayed in June 2017

  • Reviewed: 12 June 2017

    8.3
    great location!
    • Leisure trip
    • Family with young children
    • Comfort Room with Two Queen Beds
    • Stayed 1 night

    The bartender did not know what he was doing and was very poor at making drinks

    The location

    Stayed in June 2017

  • Reviewed: 6 May 2017

    8.3
    Good choice for Kassel business
    • Business trip
    • Solo traveller
    • Standard Room with Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Good breakfast and central location with car parking.

    Stayed in May 2017

  • Reviewed: 19 April 2017

    10
    Excellent hotel in a great location.
    • Leisure trip
    • Family with young children
    • Standard Room with Queen Beds
    • Stayed 4 nights

    The mattress, the fridge, room size and location.

    Stayed in March 2017

  • Reviewed: 30 September 2016

    7.1
    The AC could not match the warm weather, the room was very...
    • Leisure trip
    • Couple
    • Comfort Room with Two Queen Beds
    • Stayed 2 nights

    The AC could not match the warm weather, the room was very warm.

    Stayed in September 2016

  • Reviewed: 23 September 2016

    7.9
    City centre in walking distance
    • Leisure trip
    • Family with young children
    • Standard Room with Double Bed or 2 Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Looks like from 80's

    City centre in walking distance Friendly staff

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 January 2015

    8.8
    Great location in center city.
    • Leisure trip
    • Couple

    Great location in center city. Very close restaurants, pubs, and shopping. 10 euro a taxi ride from Kassel Wilhelmshöhe train station. Room and beds were large compared to most German hotels.

  • Reviewed: 21 February 2016

    8.3
    Room was excellent
    • Business trip
    • Solo traveller

    Restaurant not open on an evening, unbelievable for a major hotel.

    Room was excellent

  • Reviewed: 9 December 2015

    8.3
    Excellent breakfast.
    • Business trip
    • Solo traveller

    Room was a bit cold despite the heating was set on "max".

    Excellent breakfast. Friendly staff. Great location near the main square.

  • Reviewed: 9 November 2015

    10
    Room upgrade for free: a real suite!
    • Leisure trip
    • Family with older children

    Room upgrade for free: a real suite!

  • Reviewed: 10 September 2015

    7.1
    Location
    • Leisure trip
    • Group

    AC is not working in the hotel !

    Location

  • Reviewed: 3 September 2015

    8.8
    all other things are very good except wifi and breakfast
    • Business trip
    • Solo traveller

    Wifi is not good also the beakfast

    all other things are very good except wifi and breakfast

  • Reviewed: 23 July 2015

    9.6
    I liked the immediate up grade due to being Best Western...
    • Leisure trip
    • Couple

    I liked the immediate up grade due to being Best Western members

  • Reviewed: 2 July 2015

    10
    Right in the middle of Kassel.
    • Business trip
    • Solo traveller

    Right in the middle of Kassel. 5 mins from the Haupt Bahnhof.

  • Reviewed: 24 June 2015

    9.2
    Excellent service;
    • Business trip
    • Family with older children

    Excellent service; convenient location

  • Reviewed: 7 April 2015

    9.2
    Big clean rooms with comfortable beds.
    • Leisure trip
    • Family with young children

    Big clean rooms with comfortable beds. Very friendly and helpful staff. One of the best breakfast buffets I ever experienced.

  • Reviewed: 26 March 2015

    7.1
    Excellent breakfast, good location downtown
    • Business trip
    • Solo traveller

    The bar

    Excellent breakfast, good location downtown

  • Reviewed: 12 March 2015

    10
    Room
    • Business trip
    • Couple

    No restaurant!!

    Room Breakfeast

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 51

Guests also reviewed these properties: