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Reviews of Best Western Plus Hotel StadtPalais This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hinter Liebfrauen 1a, Inner-city, 38100 Braunschweig, Germany

#7 of 36 hotels in Braunschweig

Guests' Choice

Review score

Based on 488 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 - 26

  • Reviewed: 7 August 2018

    5.4
    The breakfast was ok.
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was very dirty (dust all over the place) and no soap. WiFi did not work during our 2 days stay.

    The breakfast was ok. Good location and friendly staff.

    Stayed in August 2018

  • Reviewed: 3 June 2018

    8.3
    Good location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Relatively small bed, pillows not very comfortable.

    Large room, well equipped and well functioning air condition / ventilation; central location with parking; good breakfast with various kind of food; friendly staff.

    Stayed in June 2018

  • Reviewed: 26 March 2018

    5.8
    Ok-price, old fashion place
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    There was a strong smell of smoke in our room. The interior design was pretty old fashion and the breakfast (the salty part: ham, cheese etc) wasn't so good.

    The team was kind and welcoming.

    Stayed in March 2018

  • Reviewed: 15 November 2017

    5.0
    Not good value for money
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night

    Smoking room with heavy smell - while asked for non smoking (non smoker), bathroom worn out, parking facilities is insufficient and parking in the neighbourhood can be tricky

    Good welcome from the staff

    Stayed in November 2017

  • Reviewed: 3 October 2017

    8.8
    A good location with comfort.
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The only probl was the staircase to the apartment whcih we had to carry oir luggagr up but at least we could slide it down on the way out

    The apartment room was sizeable and comfortable. Having a kitchenette was great and room to move around. Travelling with 3 people it is sometimes awkward to have enough space for all the luggage but this was perfect.

    Stayed in October 2017

  • Reviewed: 19 May 2017

    7.9
    Tea-making facilities in the room, 2 free bottles of water,...
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Personal at the breakfast was rather unfriendly and disturbing. Bathroom needs renovating.

    Tea-making facilities in the room, 2 free bottles of water, quiet room.

    Stayed in May 2017

  • Reviewed: 21 March 2017

    8.8
    Nice hotel with a free parking.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to make negative comments.

    Good location, close to some restaurants. Convenient free parking area although it is a bit narrow. Clean and compact room.

    Stayed in February 2017

  • Reviewed: 5 August 2018

    10
    Very Good breakfast.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very Good breakfast. Clean room. Quiet hotel

    Stayed in August 2018

  • Reviewed: 6 October 2017

    9.2
    Very good breakfast.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night

    Very good breakfast. Quite place, clean , every detail was accurate

    Stayed in October 2017

  • Reviewed: 10 September 2017

    10
    Excellent hotel and location
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    Good beds, large bathroom, easy walking to cafes and shopping.

    Stayed in September 2017

  • Reviewed: 9 September 2017

    9.6
    Very nice hotel, close to the old town.
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel, close to the old town.

    Stayed in September 2017

  • Reviewed: 14 November 2016

    8.8
    nice hotel
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night

    free parking outside just in the city center staffs are helpful

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 February 2016

    9.2
    This hotel had the best breakfast we had in two weeks in...
    • Leisure trip
    • Family with older children

    The apartment where we stayed was up three levels from the ground floor and without a lift. We needed to repack our bags, and dragging them up was a challenge. Rooms in the main building had an elevator, so it wouldn't have been a problem there. The staff had minimal English competency, and when we really needed help due to a problem with a booking in our next hotel, there was no one who spoke enough English to help us decide if we would stay at this location for a second night. I recognize we were in Germany, and it would have been great if I'd been able to speak German, but I've grown accustomed to front desk staff being able to field questions in English.

    This hotel had the best breakfast we had in two weeks in Europe. Very good value for the money (though the eggs were steam table scrambled eggs, they really made up for it with a fantastic assortment of cheeses, charcuterie, pastries, teas, etc.) We stayed in an apartment in the hotel and had lots of privacy. The beds were comfortable (though the interior design of the apartment had a vaguely bordello-like feel).

  • Reviewed: 19 January 2016

    5.0
    Location
    • Group

    We orderd double room with separate beds for two nights. When we arrived in the reception we were informed that they have only for one night. After long discussions we got poor quality room with separate beds. The room was very uncomfortable.

    Location

  • Reviewed: 19 January 2016

    10
    Staff is quality there!
    • Business trip
    • Group

    Staff is quality there! Guy working at the reception was very helpful and recommended a very nice restaurant with great food. The most important thing is that I left my wallet with all my documents and money and I got it back with everything in it. Couldn't be more happier!

  • Reviewed: 14 July 2015

    7.1
    Läget
    • Leisure trip
    • Couple

    The personal was upnosed, arrogant and I, who are guest had to make them smile. At the breakfest there was no table free for us, dishes was not taking care of. We got the impression of understaffed. Ordered a omelette that was wery welldone and dry.

    Läget

  • Reviewed: 8 July 2015

    6.7
    Hotel was clean and comfortable.
    • Leisure trip
    • Couple

    Receptionist wasn't too accommodating! Pouring with rain, we asked to borrow a hotel umbrella so we could go and get something to eat. We couldn't borrow one as it was raining too much! The umbrella might break! Need to work on their service skills!!

    Hotel was clean and comfortable. Good breakfast.

  • Reviewed: 16 April 2015

    10
    Competent personal ( spoke my Name corrrectly, other hotel...
    • Solo traveller

    Competent personal ( spoke my Name corrrectly, other hotel personal didn't do that ever. Close to city center. It is a hotel with charme and high rate comfortable bed / ( bath )-room with much space . Free Wi-fi. Breakfast was fantastic, which I know from 5***** Hotels. Nice lobby where you can really relax. Would highly recommend everyone.

  • Reviewed: 29 March 2016

    9.6
    Wonderfull rooms;
    • Leisure trip
    • Couple

    Wonderfull rooms; excellent, clean bathroom. Great breakfast. Free, convenient parking.

  • Reviewed: 27 October 2015

    10
    Läget på hotellet
    • Leisure trip
    • Family with older children

    Läget på hotellet

  • Reviewed: 8 October 2015

    7.9
    Perfect location, nice people and decent hotel.
    • Business trip
    • Solo traveller

    Room was a bit small and shower ammenites were used.

    Perfect location, nice people and decent hotel.

  • Reviewed: 8 September 2015

    8.3
    Friendly staff, hotel close to the city centre, nice...
    • Leisure trip
    • Group

    Single room a bit small but OK.

    Friendly staff, hotel close to the city centre, nice breakfast, airconditioned room.

  • Reviewed: 28 August 2015

    10
    Staff including after hours desk and bar server and...
    • Leisure trip
    • Couple

    Staff including after hours desk and bar server and breakfast.

  • Reviewed: 24 May 2015

    7.9
    Wasted 2 hours waiting for a parking spot to free up in the...
    • Leisure trip
    • Couple

    Wasted 2 hours waiting for a parking spot to free up in the garage!

  • Reviewed: 27 April 2015

    7.5
    Room was spacious, the bed was comfortable.
    • Business trip
    • Solo traveller

    Could not control the temperature, it was centrally-controlled

    Room was spacious, the bed was comfortable.

  • Reviewed: 16 April 2015

    10
    Location
    • Business trip
    • Solo traveller

    Location

There are also 15 reviews without text. These impact the overall review score.

Showing 1 - 26

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