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Reviews of Best Western Plus Hotel Steinsgarten This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hein-Heckroth-Str. 20, 35390 Gießen, Germany

#6 of 17 hotels in Gießen

Guests' Choice

Review score

Based on 490 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    8

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Showing 1 - 52

  • Reviewed: 15 October 2018

    8.8
    Good hotel.
    • Business trip
    • Solo traveller
    • Executive Single Room
    • Stayed 1 night

    I did not have problems during my short day.

    This is a good hotel, as well for tourism as for business travelers. The value for money is correct. Parking on the hotel ground is also a plus.

    Stayed in October 2018

  • Reviewed: 27 June 2017

    7.9
    Good hotel but.....no airco in the room!
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 1 night

    My room, a business room, didn't even have airco! It was getting so hot in the room. You would expect a 4 star hotel to have airco in every room. I understood only a few rooms have airco.

    The swimming pool and sauna were great. Breakfast was really good too.

    Stayed in June 2017

  • Reviewed: 7 May 2017

    5.4
    Bad Internet connection and noisy heater in the room
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 2 nights

    Internet does not work in the rooms; only in the lobby area. Information on the internet facilities of the hotel given on the website of the booking and hotel need to be corrected. Heater in the room (even in the executive room) was too noisy.

    Breakfast was good

    Stayed in May 2017

  • Reviewed: 25 March 2017

    8.3
    Excellent stay.
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Excellent stay. The staff was very friendly and helpful. Close to shops and local eats/bars. Room was large and very clean. If your looking for a great place to stay and willing to shell out a little extra cash...this is the best option in Giessen!

    Stayed in March 2017

  • Reviewed: 21 March 2017

    6.7
    Breakfast very good and restaurant as well.
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 4 nights

    Wifi access really bad (alway up and down but probably because the hotel was full this weekend). We could hear the wind (bad door-isolation)

    Breakfast very good and restaurant as well.

    Stayed in March 2017

  • Reviewed: 21 March 2017

    7.9
    Nice hotel in general
    • Group
    • Business Single Room
    • Stayed 4 nights

    The wifi was very poor. There is supposed to be a wifi per floor and I could never connect to mine so had to do it in other floors with poorer signal. When I could log in the wifi was very slow and it disconnect itself.

    Good location and breakfast. Nice staff and quite helpful.

    Stayed in March 2017

  • Reviewed: 4 October 2018

    7.9
    Good stay
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Not availability of food on Sunday evening

    Everything

    Stayed in October 2018

  • Reviewed: 23 August 2018

    4.2
    The broken bathroom facilities
    • Leisure trip
    • Couple
    • Business Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The broken bathroom facilities

    Stayed in August 2018

  • Reviewed: 31 July 2018

    5.8
    Not air conditioning.
    • Family with young children
    • Business Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Not air conditioning. It’s terrible. 32 Celsius in the room. We full paid for three business rooms, but we need change hotel.

    Stayed in July 2018

  • Reviewed: 22 June 2018

    9.2
    Always a easy stay
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Very quiet hotel with friendly staff.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    9.6
    This is a lovely hotel.
    • Leisure trip
    • Group
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    This is a lovely hotel. The rooms are clean and updated, the staff are very helpful, and the breakfasts are good.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    10
    Everything was super.
    • Couple
    • Business Double Room
    • Stayed 1 night

    Everything was super.

    Stayed in May 2018

  • Reviewed: 14 April 2018

    5.0
    Location.
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff not friendly, not executive rooms as advertised, odd bedding.

    Location.

    Stayed in March 2018

  • Reviewed: 11 April 2018

    2.5
    Just an ordinary hotel
    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Just ok

    Room space

    Stayed in April 2018

  • Reviewed: 1 April 2018

    8.8
    Alway happy to stay again
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night

    Extremly agreeable place to stay.

    Stayed in March 2018

  • Reviewed: 29 March 2018

    7.5
    So far so good
    • Leisure trip
    • Group
    • Business Double Room
    • Stayed 1 night
    • Submitted via mobile

    So far so good

    Stayed in March 2018

  • Reviewed: 24 January 2018

    4.2
    Expensive overnight stay with an okish breakfast
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Much too expensive for what you get. Bar closed and no option to buy a nice drink before going to bed

    Very friendly reception

    Stayed in January 2018

  • Reviewed: 13 January 2018

    7.9
    Just good, same as all BW
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Quiet location, still walking distance from town Check in with a smile Good breakfast

    Stayed in January 2018

  • Reviewed: 25 December 2017

    9.2
    A great hotel for business
    • Business trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night

    Nice and great team, early check-inn, the hotel exceeded y expectation.

    Stayed in December 2017

  • Reviewed: 17 December 2017

    6.7
    The bed is very soft and for me it is good
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No fridge Very expensive Bad breakfast

    The bed is very soft and for me it is good Room service Clean

    Stayed in December 2017

  • Reviewed: 6 November 2017

    8.8
    Very nice e hotel in the center of Giessen
    • Business trip
    • Solo traveller
    • Business Single Room
    • Stayed 1 night
    • Submitted via mobile

    Just a little bit too expensive for a weekend.

    Very good hotel, very efficient and friendly staff

    Stayed in November 2017

  • Reviewed: 11 October 2017

    7.1
    Perfect for one night
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small rooms

    Delicious breakfast buffet with a big variety of foods.

    Stayed in October 2017

  • Reviewed: 16 September 2017

    10
    Excellent
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very comfortable and friendly.

    Stayed in September 2017

  • Reviewed: 7 July 2017

    10
    everything perfect
    • Couple
    • Business Double Room
    • Stayed 3 nights

    everything perfect

    Stayed in June 2017

  • Reviewed: 6 June 2017

    7.5
    Nice hotel good location
    • Leisure trip
    • Group
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No actual bar

    Nice and modern

    Stayed in June 2017

  • Reviewed: 6 June 2017

    10
    Cosmic!!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    With temperatures reaching 30 degrees, air conditioning in the rooms would have been perfect!!

    We liked everything the hotel had to offer!!

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    9.2
    The staff were incredibly helpful.
    • Leisure trip
    • Solo traveller

    The outside of the building was not particularly attractive.

    The staff were incredibly helpful. Nothing was too much trouble. The hotel, although not beautiful from the outside, is actually very nice inside. It is in a quiet part of town but only about a 10 minute walk into the centre of Giessen. My room was very comfortable and had a little balcony which caught the evening sun. The buffet breakfast was very good - lots of choice.

  • Reviewed: 17 January 2016

    8.8
    I appreciate the cleanliness and order, I will say that the...
    • Business trip
    • Solo traveller

    I went 2 nights at the restaurant for dinner, the meal was excelent but the waiting time for arriving the dishes is excessive! very very slow. in one of the occasions almost 40 minutes for the starter. and that is unacceptable, seeing the prices.

    I appreciate the cleanliness and order, I will say that the housekeeping is excellent.

  • Reviewed: 15 December 2015

    8.8
    Excellent breakfast.
    • Leisure trip
    • Couple

    Wifi is not good. Certain times of day, specially evenings it is practically unusable. Hotel staff admit that during those times, internet usage of hotel wifi has high traffic, so extremely slow. If you have a car, hotel parking is sort of expensive, hotel charges you 8 euro per day.

    Excellent breakfast. Very helpful, and polite staff. Hotel is located in a quiet neighborhood, at the same time close enough to town center.

  • Reviewed: 7 September 2015

    8.3
    a nice hotel located in a very quiet residence area within...
    • Leisure trip
    • Solo traveller

    a nice hotel located in a very quiet residence area within short walking distance to the city center. ten to fifteen minutes to Giessen railway station on foot. best for business trips.

  • Reviewed: 22 July 2015

    5.4
    Breakfast.
    • Business trip
    • Solo traveller

    Very expensive for what amounts to a pretty basic hotel. The rooms are small, with no air conditioning. The night I stayed it was very hot, but opening the window was out of the question because of traffic noise, and insects. The car park was full on arrival, so I had to park on a side street. There was a bar, but it didn't open till mid-evening, so was unavailable at check in time.

    Breakfast. The food, the room and the staff. And the reception staff were friendly and professional.

  • Reviewed: 11 July 2015

    4.6
    Staff became more helpful after applying consistent pressure
    • Business trip
    • Solo traveller

    Power kept tripping out. Aircon was extra. Then when you upgrade to a room with Aircon the remote control is an extra 5 euros to make it actually work.Unbearably hot in summer.

    Staff became more helpful after applying consistent pressure

  • Reviewed: 26 March 2015

    6.3
    Wireless connection was impossible to use as too many users...
    • Group

    Wireless connection was impossible to use as too many users were logged in, so the only way was to wait and try again later. Also you need a code that lasts for 24 hours only! Some members of staff were very rude and did not speak English at all.

  • Reviewed: 26 March 2015

    5.8
    The room was well presented and was clean.
    • Group

    The internet connection is very poor. You try to connect and constantly tell you there the "maximum number of users have already been reached" and asks you to try again later. When eventually the connection is succesful (hours later...) the speed of the connection is dreadful. - We asked for a cab to Frankfurt airport. The receptionist told us would be around 75€ for a 6-space taxi. When the taxi arrived, the driver told us it would be 145€!!!!! We immediately went to speak to the receptionist. He was on the phone and didn't want to attend us. A colleague of his was not much helpful. The driver continued saying that for 4 people its was 75€, but for 6 people 145€. What??? is not the same amount of kilometres. We asked for another cab company, and again no help at all. We eventually had to get into that car or we were going to lose our flight. 1 hour in a taxi listening to german rap music, very loud.... Not a peaceful trip. Next time I go to Giessen I will definitely look for something different....

    The room was well presented and was clean. The room service was also good, and the guys that brought the food and answered the phone were quite nice.

  • Reviewed: 24 January 2015

    7.5
    Large comfortable and light rooms which were very clean and...
    • Leisure trip
    • Family with young children

    The restaurant was not open in the evenings which was a little inconvenient but this was probably due to the time of year which I assume was very quiet.

    Large comfortable and light rooms which were very clean and new. Staff were very helpful and professional and accommodating of our requests.

  • Reviewed: 9 May 2016

    7.9
    There is only one elevator in this 6 stocks hotel, causing...
    • Leisure trip
    • Couple

    There is only one elevator in this 6 stocks hotel, causing long waiting times....

  • Reviewed: 28 April 2016

    8.3
    Good breakfast, room is OK, staff very friendly
    • Business trip
    • Solo traveller

    Not really a negative point to mention.

    Good breakfast, room is OK, staff very friendly

  • Reviewed: 17 April 2016

    7.9
    Good breakfast;
    • Business trip
    • Solo traveller

    Good breakfast; friendly, helpful staff

  • Reviewed: 27 March 2016

    9.2
    Nice room, quite and clean.
    • Business trip
    • Solo traveller

    Nice room, quite and clean. Excellent hotel. Excellent restaurant.

  • Reviewed: 22 March 2016

    8.8
    Good breakfast and really confortable room
    • Business trip
    • Couple

    Bad internet connection

    Good breakfast and really confortable room

  • Reviewed: 13 November 2015

    8.8
    Wifi dissapointing for the price bracket.
    • Business trip
    • Solo traveller

    Wifi dissapointing for the price bracket. Had to switch to using cell phone data to do satisfactory Sype.

  • Reviewed: 2 November 2015

    8.8
    Location
    • Leisure trip
    • Solo traveller

    The room smelled of smoke although it was a non-smoking room.

    Location

  • Reviewed: 8 September 2015

    8.3
    Wifi network was not steady.
    • Solo traveller

    Wifi network was not steady.

  • Reviewed: 20 August 2015

    7.5
    They changed my room to a room with air conditioning.
    • Business trip
    • Solo traveller

    Room without air conditioning.

    They changed my room to a room with air conditioning.

  • Reviewed: 12 July 2015

    6.7
    Nice location, value of money and quiet hotel.
    • Business trip
    • Solo traveller

    We had to pay for using AC!! I think this is not a standard in hitels.

    Nice location, value of money and quiet hotel.

  • Reviewed: 15 June 2015

    7.5
    Restaurant - undercooked vegetables and raw meet after 30...
    • Business trip
    • Solo traveller

    Restaurant - undercooked vegetables and raw meet after 30 minutes of waiting while there were only 2 other guests besides me in the restaurant.

  • Reviewed: 2 June 2015

    8.8
    In adequate parking.
    • Leisure trip
    • Couple

    In adequate parking. Lot was full on arrival, had trouble unloading baggage to register

  • Reviewed: 18 April 2015

    7.5
    Internet was only available for short times and worked...
    • Business trip
    • Solo traveller

    Internet was only available for short times and worked intermittently

  • Reviewed: 27 March 2015

    8.3
    The room was comfortable and clean.
    • Solo traveller

    The internet provision is poor - struggled to connect to the WI-FI frequently.

    The room was comfortable and clean.

  • Reviewed: 26 March 2015

    9.6
    very clean, comfortable
    • Business trip
    • Solo traveller

    internet not working when too many people in the hotel

    very clean, comfortable

  • Reviewed: 10 March 2015

    8.3
    very comfortable.
    • Leisure trip
    • Solo traveller

    very comfortable. helpful and friendly staff.

  • Reviewed: 26 February 2015

    8.8
    Friendliness of the staff.
    • Business trip
    • Solo traveller

    Friendliness of the staff.

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 52

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