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Reviews of Best Western Premier Alsterkrug Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Alsterkrugchaussee 277, 22297 Hamburg, Germany

#102 of 323 hotels in Hamburg

Guests' Choice

Review score

Based on 283 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.5

  • Location

    8

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.7

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Showing 1 - 34

  • Reviewed: 3 July 2018

    4.2
    I had bad experience,it was summer hot night and when i...
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I had bad experience,it was summer hot night and when i checked in the roomit was without A/C and i disappointed that the perception was not known that the room not have A/C ,then i open the windom and i feel like i was sleeping in streat due to the noise

    Stayed in July 2018

  • Reviewed: 13 December 2017

    8.8
    Me and my 3 year old daughter were stranded at hamburg...
    • Business trip
    • Family with young children
    • Comfort Plus Room (1-2 People)
    • Stayed 1 night

    Me and my 3 year old daughter were stranded at hamburg airport after our flight got redirected. This was a great hotel to spend the night at and they were friendly

    Stayed in December 2017

  • Reviewed: 29 May 2017

    9.2
    Great location for the Hafengeburtstag weekend
    • Leisure trip
    • Couple
    • Premium Room (1-2 adults)
    • Stayed 3 nights

    Just a small detail, the soap tube was not refilled after room service. Otherwise all great!

    Second time staying in the same hotel, great rooms and location. Enjoyed a walk near the river close-by and feeding the ducks /swans there. Public parking worked fine, plenty of space and no additional charge.

    Stayed in May 2017

  • Reviewed: 10 May 2017

    6.3
    invited me to book directly through them instead of booking. felt i had really a bad deal
    • Business trip
    • Solo traveller
    • Premium Room (1-2 adults)
    • Stayed 1 night

    <very expensive place for the quality. we paid 175 for a single room. internet was slow and breakfast was not included,. they wanted to charge us 18 euros for breakfast . really outrageous price, considering what we paid for a very simple room. will not return to this place. as well they did not allow me to accrue miles and more miles because I booked with booking. at the reception they encouraged me to book directly with them on the website at a 5% discount, with breakfast included and ability to accrue miles. i felt really bad for having booked the hotel with booking as I always think is the best offer.....

    Location close to the aiport and comfortable beds

    Stayed in May 2017

  • Reviewed: 10 April 2017

    5.8
    Not applicable as Breakfast was too expensive.
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    One of the reception staff (the blonde one) was totally unfriendly from the beginning.. not sure the reason. When I asked if I could just have a slightly late check out...1 or 2pm..after staying 4 nights.... the answer was immediate....Ëuro$40.00 for 2 hours.....could have been a more friendly answer as she is working in a service industry.

    Not applicable as Breakfast was too expensive.

    Stayed in April 2017

  • Reviewed: 15 December 2016

    8.3
    Good bed & shower
    • Business trip
    • Solo traveller
    • Premium Room (1-2 adults)
    • Stayed 1 night

    Bit noisy (building work somewhere outside). Single person duvet on a double bed (I am travelling alone; it just didn't look right).

    Good bed & shower

    Stayed in December 2016

  • Reviewed: 9 November 2016

    7.5
    Near airport hotel for early morning flight
    • Business trip
    • Group
    • Comfort Plus Room (1-2 People)
    • Stayed 1 night
    • Submitted via mobile

    No airport shuttle, only taxi option. Formthis price they could offer free shuttle.

    Position near hotel is great for short stay before early morning flight. Breakfast offer is excellent for near airport hotel.

    Stayed in November 2016

  • Reviewed: 29 September 2016

    9.6
    Friendly helpful staff, excellent breakfast.
    • Leisure trip
    • Couple
    • Premium Room (1-2 adults)
    • Stayed 1 night
    • Submitted via mobile

    A bus and train ride into Hamburg. Although you are given a free travel pass which was useful .

    Friendly helpful staff, excellent breakfast. Clean comfortable room

    Stayed in September 2016

  • Reviewed: 18 June 2018

    10
    Business trip par excellence
    • Business trip
    • Solo traveller
    • Comfort Plus Room (1-2 People)
    • Stayed 1 night

    Nothing

    Great location and quiet rooms, on bus route and cheap taxi fare from airport

    Stayed in May 2018

  • Reviewed: 17 May 2018

    8.3
    Convenient for an overnight stay close to the airport
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No shuttle bus available to go from and to the airport

    Very close to the airport and friendly staff. Very convenient for an overnight stay

    Stayed in May 2018

  • Reviewed: 14 April 2018

    7.9
    Very clean
    • Business trip
    • Solo traveller
    • Premium Room (1-2 adults)
    • Stayed 2 nights
    • Submitted via mobile

    The lift wasn’t working

    Very clean

    Stayed in April 2018

  • Reviewed: 5 March 2018

    4.2
    Won’t be returning
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Staff attitude

    Don’t eat in the restaurant( food terrible and expensive) and staff not the friendliest .

    Stayed in February 2018

  • Reviewed: 12 January 2018

    9.2
    Staff is very friendly and helpful, free wellness access,...
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff is very friendly and helpful, free wellness access, bed very comfortable, room is well equipped

    Stayed in January 2018

  • Reviewed: 27 October 2017

    7.5
    Good hotel in close distance to airport.
    • Business trip
    • Solo traveller
    • Premium Room (1-2 adults)
    • Stayed 3 nights

    Internet is something that they should work on.

    Not too big hotel. Enough parking places. Clean and spacious rooms.

    Stayed in October 2017

  • Reviewed: 12 October 2017

    6.7
    The Hotel is situated in a nice surroundig - river Alster.
    • Leisure trip
    • Couple
    • Comfort Plus Room (1-2 People)
    • Stayed 3 nights

    The cleaning of the room was very poor!

    The Hotel is situated in a nice surroundig - river Alster.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    9.2
    That was Nice! The hôtel is good And Hamburg is a beautiful city.
    • Leisure trip
    • Couple
    • Comfort Plus Room (1-2 People)
    • Stayed 2 nights
    • Submitted via mobile

    The relaxîng area start opening at 5.00pm

    10 min by feet to the hallesport. Perfect for us.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    10
    The stay was really good, front staff was very helping, they made our stay very comfortable
    • Group
    • Premium Room (1-2 adults)
    • Stayed 2 nights
    • Submitted via mobile

    No comment

    Location, restaurant, clean hotel

    Stayed in August 2017

  • Reviewed: 22 July 2017

    9.6
    Nice place. For business travelers expecially related to the aviation world, due to its position.
    • Business trip
    • Solo traveller
    • Comfort Plus Room (1-2 People)
    • Stayed 2 nights
    • Submitted via mobile

    Not many dining facilities nearby.

    Close to the airport. Free public transport tickets.

    Stayed in July 2017

  • Reviewed: 27 March 2017

    7.5
    The restaurant was amazing.
    • Leisure trip
    • Couple
    • Premium Room (1-2 adults)
    • Stayed 2 nights
    • Submitted via mobile

    Pillows

    The restaurant was amazing. One of the best hotel restaurant or the best I have ever experienced. Quality service and food preparation.

    Stayed in March 2017

  • Reviewed: 5 February 2017

    7.9
    Rezeption
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    no comment

    Rezeption

    Stayed in February 2017

  • Reviewed: 7 January 2017

    9.2
    Great location and room
    • Leisure trip
    • Couple
    • Premium Room (1-2 adults)
    • Stayed 2 nights

    Dinner at hotel restaurant was delicious!! Overall room and bathroom in very good shape.

    Stayed in December 2016

  • Reviewed: 5 December 2016

    8.3
    the restaurant was excellent!
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    the restaurant was excellent!

    Stayed in December 2016

  • Reviewed: 22 October 2016

    9.6
    Warmly recommended
    • Business trip
    • Solo traveller
    • Premium Room (1-2 adults)
    • Stayed 2 nights
    • Submitted via mobile

    Extra nice, clean and confortable! great rooms, cosy and clean bathroom! Breakfast was good! Warmly recommended

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    10
    Breakfast choice excellent, especially the bacon.
    • Solo traveller

    Breakfast: no baked beans. The hot water for tea had not been turned on when breakfast began.

    Breakfast choice excellent, especially the bacon. Employee at Reception very friendly, correct, helped with luggage.

  • Reviewed: 26 April 2016

    10
    The staff were very friendly, cheerful and helpful in all...
    • Group

    I didn't really like that we had to check-in at 15:00 and check out at 11:00. Plus, the breakfast was not included.

    The staff were very friendly, cheerful and helpful in all ways, they did actually made our trip even nicer. Thank you for taking good care of us.

  • Reviewed: 25 November 2015

    9.2
    Great rooms, great beds, quiet, fantastic restaurant for...
    • Business trip
    • Solo traveller

    Not enough parking space, either public or in the parking garage

    Great rooms, great beds, quiet, fantastic restaurant for very reasonable money. Very nice sauna area.

  • Reviewed: 7 June 2015

    7.5
    The hotel was clean and room we stayed in was spacious and...
    • Leisure trip
    • Couple

    Some of the front desk staff were quite rude and unfriendly

    The hotel was clean and room we stayed in was spacious and quiet. The hotel is located slightly out of town but it is conveniently located next to a bus stop and the hotel provided us with a public transport pass.

  • Reviewed: 23 April 2015

    8.3
    Nice room, comfortable bed, close to airport, airport...
    • Business trip
    • Couple

    We had to pay 60 Euro for an extra cot in a family room. Also the first night one of the three rooms I booked was a smoking room that was smaller than the others. Families would never want a smoking room so even if this was all that was left, they should have saved us something else. That being said we were moved quickly the second night and the hotel staff was pretty helpful.

    Nice room, comfortable bed, close to airport, airport shuttle.

  • Reviewed: 24 April 2016

    9.2
    Staff, cleanliness, comfort, facilities.
    • Business trip
    • Solo traveller

    Price

    Staff, cleanliness, comfort, facilities... Location was perfect for me because my appointment was 100 m away

  • Reviewed: 18 April 2016

    7.9
    Nice restaurant
    • Business trip
    • Solo traveller

    Nice restaurant

  • Reviewed: 2 March 2016

    7.9
    Friendly and helpful staff
    • Business trip
    • Solo traveller

    No negative issues

    Friendly and helpful staff

  • Reviewed: 26 December 2015

    10
    the staff was amazing.
    • Leisure trip
    • Family with young children

    the staff was amazing. the room service was excellent.

  • Reviewed: 17 November 2015

    9.2
    Services
    • Business trip
    • Couple

    The weather

    Services

  • Reviewed: 11 May 2015

    10
    The staff were so friendly, my meal at the restaurant was...
    • Business trip
    • Solo traveller

    The staff were so friendly, my meal at the restaurant was lovely and the hotel was very comfortable.

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 34

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