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Reviews of PhiLeRo Hotel Köln (ex. Best Western Hotel Köln) This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Bennoplatz 2, Kalk, 51103 Cologne, Germany

#100 of 223 hotels in Cologne

Guests' Choice

Review score

Based on 615 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.1

  • Location

    7.1

  • Facilities

    8

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    7.5

100% verified reviews

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Showing 1 - 55

  • Reviewed: 22 February 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Difficult to find from the road. Smell of sever in the Bathroom. Solved by pouring a cup of water in the drain on the floor by myself. But for 4 stars I expect better. Thin walls you heard a lot of the other guests or the train passing by.

    Was near the location I needed to be

    Stayed in February 2018

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Bad smell in the room, probably due to the climatisation. The surroundings of the hotel are terrible ! one has a direct view on ugly railways !!! there is no fridge in the room. for parking if the places in front of hotel are full, then one has to go in the night parking of the hotel which cost an extra 12 € for the night. the wifi was working very bad. Way to expensive for the night

    The breakfast was very good and complete, that's the only thing worth 4 stars

    Stayed in January 2018

  • Reviewed: 31 December 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    No parking spaces available (you need to book them in advance and There are no other solutions arranged by the hotel neither a sign telling there parking spot is over booked. You need to come in and out of the garage door with your car!!!

    Stayed in December 2017

  • Reviewed: 16 November 2017

    • Business trip
    • People with friends
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Does not mean 4 star hotel without mini bar in the room and poor air conditioning. The place is 20 minutes far from center by taxi and costs 20 euro.

    It's a clean hotel with very comfortable bed and nice breakfast.

    Stayed in November 2017

  • Reviewed: 21 August 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    The pillows seemed a bit hard, but it seems they have a choice of different pillows if you ask.

    Very good breakfast buffet, lots of choices, for a decent price (10EUR/person). Rooms met the expectations of a 4-Star-Hotel, everything properly clean, nice massive wood furniture.

    Stayed in August 2017

  • Reviewed: 24 May 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast over priced at 19euro per person restaurant very over priced 18 euro for a burger

    Nice clean hotel friendly and helpful staff all spoke English if you don't mind a short walk subway stop close go one stop and shopping mall and restaurants all over about 5 stops to old town cab was 20 euro from main train station

    Stayed in May 2017

  • Reviewed: 10 May 2017

    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 1 night

    The hotel provides you with everything they promise - 100%! This is a good quality German hotel, for us it was optimum combination of price and quantity. The room was very big, nice and clean, the additional bed for the kid was good and free of charge. There was a lot of green trees behind the window, so fresh air was getting into the room through nice wide window!

    Stayed in May 2017

  • Reviewed: 10 May 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    The price was a bit high but this was because of the World Hockey Championship, so it's understandable.

    Excellent quality of sleep and very good breakfast! Big size room, clean, nice shower, a pleasant extra was tea/coffee facilities and a free bottle of water. We had to change the room for the last night, and the hotel personnel found a room just next door, we didn't even ask for that! Thanks a lot! Location is a bit far from the city center but you can get easily to BF Deutz station by taxi or by underground, and from there to Koln Central station, Old city.

    Stayed in May 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    Location is not really close to anything. Walking to the metro stop with a suitcase was not great and the shuttle to the airport costs too much (25Eur) compared to public transport (3Eur) that only takes about 30-40 min for the whole trip.

    Such comfortable beds and amazing breakfast (minus the quality of coffee). Really clean. Your typical best western 4 star expectations.

    Stayed in March 2017

  • Reviewed: 4 March 2017

    • Leisure trip
    • Group
    • Standard Room
    • Stayed 6 nights

    Car parking very poor. Only 8 "free" spaces or 12 euros a day for the rest. Only 1 restaurant nearby. Local area scruffy. Expensive for what it is.

    Staff. Room and cleanliness.

    Stayed in March 2017

  • Reviewed: 1 February 2017

    • Business trip
    • People with friends
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    far from deutz station but metro station near to that hotel you can go to deutz use kalker kapelle station our room is clean breakfast delicious i think good choice for business travel.

    Stayed in January 2017

  • Reviewed: 17 October 2016

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights

    Dodgy area in the night Poor food choice in the surroundings

    Nice and clean and quiet Great breakfast choice Walking distance from Kalk Kapelle metro station

    Stayed in September 2016

  • Reviewed: 22 September 2016

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    It was so hot that the air conditioning in the whole hotel broke down. Nothing was done about it, we asked so a fan but they didn't have one. No discount was offered and no apology was made. My wife was 34 weeks pregnant and very uncomfortable!

    Nice breakfast and a clean hotel.

    Stayed in August 2016

  • Reviewed: 10 June 2018

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very friendly staff, very good breakfast and the hotel is great

    Stayed in June 2018

  • Reviewed: 27 May 2018

    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night

    very good value for mony

    Stayed in April 2018

  • Reviewed: 21 April 2018

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Brackfast was too expensive bitte all was ok.

    All was gut. Friends staff and cleanen Hotel.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nice and clean with excellent breakfast. Only 6 stops on an U-Bahn to the centre.

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Business trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    It was very cold in the room.

    Eilles tea

    Stayed in March 2018

  • Reviewed: 23 March 2018

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights

    Everything was perfect. This is a team that knows what hospitality means. Great hotel, highly recommended.

    Stayed in March 2018

  • Reviewed: 10 March 2018

    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Choice of food for vegetarian

    Quiet Spacious room

    Stayed in March 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Location

    Amazing breakfast!

    Stayed in February 2018

  • Reviewed: 1 February 2018

    • Business trip
    • Group
    • Comfort Room
    • Stayed 3 nights

    Bottle Water at €5.50 from bar a little excessive

    Good Breakfast with meats. fruit, different breads. Nespresso machine in room

    Stayed in January 2018

  • Reviewed: 20 November 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Two single duvets on a double bed, no still water in the bedroom.

    The staff were great.

    Stayed in November 2017

  • Reviewed: 20 November 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited evening menu. Location and immediate area not great.

    Good breakfast.

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Breakfast is great, excellent value for money!

    Stayed in November 2017

  • Reviewed: 27 October 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Parking in the garage was a little tight

    The staff We're friendly and the hotel had a nice environment and were very comfortable.

    Stayed in October 2017

  • Reviewed: 26 October 2017

    • Business trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Good breakfast, a bit pricey though (18 EUR)

    Stayed in October 2017

  • Reviewed: 14 October 2017

    • Business trip
    • Couple
    • Standard Room
    • Stayed 4 nights

    nothing

    location , breakfest , stuff , service

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Business trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite expensive for the location and amenities. May be that hotels in Cologne are expensive in general.

    Stayed in October 2017

  • Reviewed: 19 August 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Very frendly staff, good and easy parking. Good german restorant near.

    Stayed in August 2017

  • Reviewed: 22 May 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    rude staff expensive breakfast

    Stayed in May 2017

  • Reviewed: 21 May 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Position and location

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent breakfast. And nice hotel. Price could be lower, but I guess all hotel prices in Cologne is overhight.

    Stayed in May 2017

  • Reviewed: 21 April 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    The bed was terrible

    the breakfast had everything

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    no ref. in the standart room.

    Perfect breakfast,staff,beds,cleaning,everything is ok. I'll stay again.

    Stayed in April 2017

  • Reviewed: 31 March 2017

    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    since we checked in late night and left early morning, we did not had chance to enjoy our stay.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Business trip
    • Couple
    • Standard Room
    • Stayed 5 nights

    12€ for closed parking

    Stayed in March 2017

  • Reviewed: 4 February 2017

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Advertised with free parking, but only a few spots, and hence 12 Euro per dag garage. No fridge or minibar.

    Quick check in, magazines on the room.

    Stayed in February 2017

  • Reviewed: 7 December 2016

    • Business trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I loved the hotel and the location. The staff were really helpful. Loved the little touch of my reserved parking space with a personalised greeting

    Stayed in December 2016

  • Reviewed: 6 December 2016

    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Hotel very clean and staff very helpful

    Stayed in December 2016

  • Reviewed: 23 October 2016

    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Quality of food at Dinner was not good for me. Do not order the burger !

    Stayed in October 2016

  • Reviewed: 21 October 2016

    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    free upgrade to the suite

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 April 2016

    • Leisure trip
    • Couple

    Very few English language tv programmes...location too far from public transport...too close to railway and noise disturbed sleep.

    The hotel is very clean...room was made up perfectly.

  • Reviewed: 31 October 2015

    • Business trip
    • Group

    Nothing as such.

    Location is superb. Just a 2 min walk away from Kalk Kapelle tram station. There is a Sikh Gurudwara along the Hotel. So for all Indians you get Free Langar "Community Food" and I was delighted to start my day from there. Further, There is a Sardarjee Kulwant Singh who serves fresh, hot Vegetarian Punjabi Indian food. The food is better cheap and freshly made. I would always recommend Indians who are visiting Cologne, This hotel is best suited.

  • Reviewed: 24 October 2015

    • Leisure trip
    • Couple

    Could have used a kettle and teabags but seems non standard in Germany. Area around hotel a little run down, wife would not feel comfortable walking from the UG station to the hotel alone. Cologne has an extra tax not included in the Booking.com price that is paid on leaving. For seven days added up to 65 euros.

    A good hotel, opening windows and all the usual facilities. Bed was comfortable and has a restaurant and bar. Close to an underground station giving easy public transport access into Cologne.

  • Reviewed: 4 April 2015

    • Business trip
    • Solo traveller

    The location is not ideal. My arrangements were made for me by my company (I was there for a convention) and if I were to go back to Cologne, I would stay in the City Center. The only criticism I had of the hotel was that the staff that cleans your room doesn't seem to pay much attention to stocking towels. Also, wash cloths are viewed as optional, so you may find that if you one that is provided that it will not be replaced unless you ask for it.

    Clean facility. Pleasant and helpful staff. Great Breakfast

  • Reviewed: 16 March 2015

    • Business trip
    • Couple

    Too congested. Small rooms compared to other hotels with even lesser rent. Long corridors.Felt like going into caves. Less comfortable than hotels with comparable prices.

    Nothing. Overall feeling is bad.

  • Reviewed: 7 March 2015

    • Business trip
    • Solo traveller

    A solid hour-or-so's walk from the cathedral, although there are plenty of trains and buses that can get you there quicker. Definitely on the outskirts, but comfortable.

  • Reviewed: 24 May 2016

    • Leisure trip
    • Group

    Shower head was not stable, but everything else was very good.

    Spacious and clean room

  • Reviewed: 8 April 2016

    • Leisure trip
    • Family with young children

    Can be a bit noisy.

    Thx for the black duck. Close to Train Station. Free parking

  • Reviewed: 20 January 2016

    • Business trip
    • Group

    Location is alright but totally deserted at night.

    Great breakfast, decent room

  • Reviewed: 19 November 2015

    • Business trip
    • Solo traveller

    great breakfast, very helpful staff. good parking facility

  • Reviewed: 19 November 2015

    • Business trip
    • Solo traveller

    Next to railway so unfortunately quite noisy.

    The cleanest hotel that I have ever stayed in.

  • Reviewed: 11 October 2015

    • Business trip
    • Solo traveller

    Bathroom could be a bit more modern

    Nice Room - Good restaurant

  • Reviewed: 15 September 2015

    • Group

    Unfriendly reception staff ,check in very protracted ,passports had to be photocopied , expensive resturant .

    clean room with both bath and shower

There are also 26 reviews without text. These impact the overall review score.

Showing 1 - 55

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