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Reviews of Carlton Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Karlstr. 11, Bahnhofsviertel, 60329 Frankfurt/Main, Germany

#229 of 242 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 279 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.4

  • Location

    7.3

  • Facilities

    6.3

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 16 January 2024

    5.0
    Shuould be improve property
    • Business trip
    • Couple
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms and bathroom

    Only staff and location

    Stayed in January 2024

  • Reviewed: 5 December 2023

    5.0
    Passable
    • Business trip
    • Group
    • Single Room
    • Stayed 4 nights

    The bed is too small

    i like their breakfast

    Stayed in November 2023

  • Reviewed: 5 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    location

    Stayed in November 2023

  • Reviewed: 4 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location to the main train station. Nice staff. Breakfast was decent. There's a lift.

    Stayed in November 2023

  • Reviewed: 9 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    There is alot of homeless in the area and its not safe during the night to go out

    Near the Metro station

    Stayed in October 2023

  • Reviewed: 10 September 2023

    6.0
    Good for a short stay.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location was not the best. While the street where the hotel is located was good, due to road constructions, we had to walk past the parallel street which was full of drug addicts and shady people throughout the day. It was not the best experience and we did not feel safe in the surrounding area. The room didn't have air conditioning, but there was a small fan.

    The staff were very friendly, welcoming, and helpful. They give us good tips on were to eat. The breakfast was nice and fresh. The hotel was close to the train station. The room was clean and tidy.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The surroundings were a very bad, as is the whole Bahnofsviertel. Full of strange people, drug addicts, homeless people. Didn't really feel safe when getting back to hotel in the evening. I also did not like that I had to give the key to the receptionist whenever I go from the hotel away.

    The room was totally enough to stay for some days. As I travel, I just need some clean and comfortable place to sleep and wash myself, which totally satisfied my needs.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Staff and location

    Stayed in August 2023

  • Reviewed: 4 August 2023

    7.0
    Very friendly staff, very close to downtown
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Schimmel in der Dusche

    Stayed in July 2023

  • Reviewed: 22 June 2023

    7.0
    Convenient location and just fine for a 1 night stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could have been cleaner, especially the bathroom.

    Staff were helpful and friendly. Location is so convenient near to the train station. Not too noisy given the location.

    Stayed in June 2023

  • Reviewed: 16 June 2023

    6.0
    value for money, superb location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    the pellows

    room was excellent except for the pellows, not comfy, but the room was clean and the bathroom was reinnovated though. The breakfast is moderate! This hotel is quite good for short business trips and couples staying the whole day outdoors!

    Stayed in May 2023

  • Reviewed: 2 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Poor

    Poor

    Stayed in May 2023

  • Reviewed: 30 May 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The area is not very good but it is located a few minutes from the central station from where you can move anywhere.

    I was very well received, the room is what is expected for what is offered in terms of quality-value

    Stayed in May 2023

  • Reviewed: 21 May 2023

    5.0
    Get what you pay for.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the train station… dodgey area of town.

    Close to the train station.

    Stayed in March 2023

  • Reviewed: 24 April 2023

    6.0
    Nice room, good location, good price
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Someone smoked within the first room

    In my first room somehow the guest before me smoked, which was not really acceptable for me. After telling this the staff, they gave me another room, which was exactly how I needed it.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe add a cattle and some tea rather then charging 2€ for a tea

    Stayed in April 2023

  • Reviewed: 5 March 2023

    7.0
    good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    price

    Stayed in February 2023

  • Reviewed: 19 February 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A lot of homeless people and DUIs. I urge any guests not to go out after sunset.

    Very near by Frankfurt central station

    Stayed in February 2023

  • Reviewed: 15 February 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Needs more sanitation... at night, a lot of homeless people with police walking.

    Host lady at front desk was very kind.

    Stayed in February 2023

  • Reviewed: 4 January 2023

    6.0
    Good option to stay overnight
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and nice staff

    Stayed in December 2022

  • Reviewed: 4 December 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The neighbourhood was awful

    The breakfast was good, the staff was really nice.

    Stayed in December 2022

  • Reviewed: 27 November 2022

    7.0
    1 transit night is good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    around the station it’s quite a mess

    very close from station , good price, good staff

    Stayed in November 2022

  • Reviewed: 9 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lift

    Good

    Stayed in November 2022

  • Reviewed: 5 November 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Stuff are very helpful specifically Mr. Mehdi and Mrs. Sema.

    Stayed in November 2022

Showing 1 – 25

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