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Reviews of Best Western Premier Castanea Resort Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Scharnebecker Weg 25, 21365 Lüneburg, Germany

#6 of 15 hotels in Lüneburg

Guests' Choice

Review score

Based on 485 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.8

  • Location

    8.4

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8

  • Free WiFi

    9.3

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Showing 1 - 16

  • Reviewed: 20 June 2018

    9.6
    Very relaxing atmosphere with super bar and good a la carte menu and breakfast buffet.
    • Group
    • Superior Double Room
    • Stayed 4 nights

    Face cloth removed and not replaced, disposable slippers in room would have been helpful to go to the swimming pool.

    Comfortable room, enjoyable swimming. Very friendly staff.

    Stayed in June 2018

  • Reviewed: 19 July 2017

    8.8
    Nice first visit..
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No kettle for the room as stated, only a coffee machine with fruit tea. No air conditioning.....really needed and surprised it wasn't in such a modern hotel. Charged €59 for 2 gin & tonics plus asked the barman to take a drink for himself.....not the whole bottle!!

    Immaculately clean, excellent food, good location and facilities.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    8.3
    Nice relaxing "out of town" resort.
    • Business trip
    • Solo traveller
    • Superior Double Room with Golf Course View
    • Stayed 1 night

    It’s quite far from town. “Fitness” is only one multimachine, no free weights.

    It’s a really nice, modern, clean and quiet hotel. Great views from the hotel-room out over the golf course. Fantastic pool and spa area, with both indoor and outdoor pool. Great cardio-training. Powerful Wi-Fi. Breakfast is fantastic. Loads of parking-spaces right in front of the hotel.

    Stayed in June 2017

  • Reviewed: 3 July 2017

    10
    An ideal stopover for nearby trips.
    • Leisure trip
    • Couple
    • Superior Double Room with Golf Course View
    • Stayed 2 nights

    Nothing at all.

    The hotel staff were welcoming and very friendly, the room was spacious and clean and the dining standard was high. The hotel provided an ideal base for great trips to Lubeck to discover its old town, and for Travemunde on the coast.

    Stayed in June 2017

  • Reviewed: 24 July 2018

    6.3
    Pool, spa
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No air conditioning in the room which is unacceptable for 4 stars

    Pool, spa

    Stayed in July 2018

  • Reviewed: 1 February 2018

    10
    Great from start to finish
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Nothing

    Excellent breakfast

    Stayed in January 2018

  • Reviewed: 12 December 2017

    9.2
    Friendliness of staff in restaurant, cleanliness, breakfast...
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff at the reception, rooms were quite warm

    Friendliness of staff in restaurant, cleanliness, breakfast buffet

    Stayed in December 2017

  • Reviewed: 8 September 2017

    8.8
    Loved this place, especially golf suite
    • Leisure trip
    • Couple
    • Golf Suite
    • Stayed 1 night
    • Submitted via mobile

    Coffee

    Good variety of breakfast, attentive service and excellent scrambled eggs and tea, coffee could be improved

    Stayed in August 2017

  • Reviewed: 27 August 2017

    9.2
    Breakfast excellent
    • Leisure trip
    • Couple
    • Spa Suite
    • Stayed 2 nights
    • Submitted via mobile

    Laundry service terrible

    Breakfast excellent

    Stayed in August 2017

  • Reviewed: 28 June 2017

    7.5
    good food, friendly staff and very clean and comfortable
    • Business trip
    • Couple
    • Superior Double Room with Golf Course View
    • Stayed 4 nights

    good food, friendly staff and very clean and comfortable

    Stayed in June 2017

  • Reviewed: 9 May 2017

    9.2
    Bar Staff & Restaurant
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Bar Staff & Restaurant

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 April 2016

    9.2
    The room and facilities were excellent.
    • Leisure trip
    • Couple

    The pillows could be improved

    The room and facilities were excellent. The breakfast catered for every need and service was friendly and efficient. The restaurant in the evening provided excellent food and drink and a lovely ambience

  • Reviewed: 25 May 2015

    5.4
    Nice bar and staff are friendly
    • Business trip
    • Solo traveller

    Comfort room was small with 2 single beds pushed together to form a double, with 2 single duvets, not a comfortable night sleep. Internet connection was poor and selection of TV channels extremely poor.

    Nice bar and staff are friendly

  • Reviewed: 26 October 2015

    9.6
    Beatiful
    • Couple

    Beatiful

  • Reviewed: 5 July 2015

    7.9
    Clean comfortable
    • Leisure trip
    • Couple

    Too many fly in restraunt

    Clean comfortable

  • Reviewed: 26 April 2015

    10
    The hotel was clean and fresh, views from the bedroom, and...
    • Business trip
    • Solo traveller

    None.

    The hotel was clean and fresh, views from the bedroom, and the food. Staff were also very pleasant.

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 16

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